Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. In our research, Healthcare apps are divided into two subcategories: Medical (public health, condition management, reproductive services, insurance, etc.)

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

The Product Coalition

JANUARY 28, 2021

Part 1 Product Bugs are one of the most common and accepted parts of building tech products. They’re so common that the US Department of Commerce concluded that “software bugs, or errors, are so prevalent and so detrimental that they cost the US economy an estimated $59 billion annually or about 0.6% of the gross domestic product.”

Reporting Tools 183

Reporting Tools Software Review Technical Review Systems Review 183

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript. I am Christy Culp. So bear with my enthusiasm.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Centercode

JANUARY 8, 2021

We’ve often described modern technology as highly sophisticated, highly connected, and continuously iterative. It highlighted both the reliability of technology and its shortcomings. 2021 will be shaped by companies that have the best understanding of these nuances and the vision to act on them.

User Testing 98

User Testing Customer Feedback Technical Review Data Visualization 98

Userpilot

AUGUST 24, 2021

You keep hearing that self-service support in SaaS is a must. In this article you'll read about: what implementing self-service support can help you achieve (hint: it improves customer satisfaction). when to mix self-service support with human interaction. when to mix self-service support with human interaction.

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

The Product Coalition

APRIL 24, 2021

TL; DR: A Sprint Review without Stakeholders There are plenty of failure possibilities with Scrum. A Sprint Review without stakeholders may create an unhealthy bubble for the Scrum Team due to the disconnect, thus resulting in lower effectiveness. They are satisfied with studying your report on the output of the Sprint.

Technical Review 119

Technical Review Agile Download Reporting Tools 119

The Product Coalition

NOVEMBER 23, 2023

Growing market investments indicate that digital health solutions are becoming more sophisticated and widely accepted. In today’s healthcare, digital technology is becoming increasingly vital. The multifaceted service platform is the solution to the industry’s key challenges. What is digital health?

Research Software 113

Research Software Analytic Tools Reporting Tools Data Visualization 113

The Product Coalition

JANUARY 17, 2021

Later it helps the business, or the individual identifies potential threats to their system. Before starting the task, the ethical hacker must inform software developers or hardware manufacturers. This is to understand whether there are any security vulnerabilities present in their software or hardware.

Reporting Tools 135

Reporting Tools Research Software Technical Review Software Review 135

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Invest more in the right tools. Love Dialog. Rating prompts. Message centers.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 125

Analytic Tools Data Visualization Reporting Tools Startups 125

Amplitude

MARCH 4, 2021

The fact that humanities and social sciences are common majors busts the myth that you have to have a highly technical background to go into product management. After reviewing how education impacts salary levels, what stood out was that humanities majors rank high—and even higher than business majors. Take a look here.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Technical Review 98

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. How did you make the transition to compliance tech?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

The Product Coalition

JUNE 20, 2022

In 2021, 69% of physicians reported burnout. Healthcare software development companies have found a way to relieve doctors and reduce the risk of professional burnout, which is healthcare mobile applications. Thus, telemedicine platforms partially relieve medical staff from routine tasks and paperwork.

Healthcare 128

Healthcare Research Software Reporting Tools Data Visualization 128

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Indicative

JANUARY 6, 2021

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. 89 percent of reviewers also noted they are likely to recommend Indicative to others. Why We’re Leaders. What Users Had to Say About Indicative.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

The Product Coalition

OCTOBER 6, 2023

But what if the technology that hinders our communication at times could actually enhance it? Uses for Emotion AI Technology Mental health treatment According to a report from the National Institute of Mental Health, more than one in five citizens in the United States suffer from a mental illness.

Research Software 137

Research Software Reporting Tools Data Visualization Automotive 137

Modus Create

OCTOBER 6, 2021

According to a report by F5 , the past year has witnessed 133% growth in application modernization. . That’s not to say that legacy technology isn’t a relevant factor anymore. Paying off technical debt. Potential MRR loss due to delay in feature release . Building cross-platform capabilities.

Technical Review 75

Technical Review Reporting Tools Software Review User Testing 75

Alchemer Mobile

MAY 25, 2021

Wherever love leads you—from engagement to wedding and decorating your first home—we’re there, combining compassionate customer service with modern tools and technology.”. Biggest strength: Ratings and reviews. From actually using Zola to plan my own wedding, I can tell why their ratings and reviews are so strong.

Customer Experience 147

Customer Experience Reporting Tools Data Visualization Technical Review 147

The Product Coalition

JUNE 28, 2022

A look into the top protocols based on the Scortik rating and review platform. The global blockchain technology market size was valued at USD 5.92 billion in 2021 and is expected to grow at a compound annual growth rate (CAGR) of 85.9% from 2022 to 2030,” says a report by Grand View Research.

Reporting Tools 110

Reporting Tools Research Software Software Review Technical Review 110

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userpilot

JULY 20, 2021

I also worked with numerous tech startups and even built and run companies myself. In short, here are the things you should be checking for in a product audit: reported problems. reported ICP. online reviews. Reported problems. Usually, the actual problem appears in a different stage of the funnel than reported.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Nulab

JANUARY 29, 2021

Another season has come and gone and that means another release of G2’s leadership reports. We at Nulab — the creators of Backlog and Cacoo — are pleased to announce that we’ve collected a sizable number of mentions in the G2 Winter Reports between these two tools. .

Reporting Tools 83

Reporting Tools Feedback Software Technical Review Software Review 83

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Check out our selection right now: How do I pick the best product walkthrough tools? They’ll be out of date!

Analytic Tools 71

Analytic Tools Feedback Software Reporting Tools Data Visualization 71

freshtrax

MARCH 25, 2024

Retail Tech Revolutionizing the Retail Industry In recent years, rapidly evolving digital technologies have revolutionized the retail industry. This article introduces the latest retail tech deployments at major U.S. This article introduces the latest retail tech deployments at major U.S.

Technical Review 59

Technical Review Reporting Tools Customer Experience User Testing 59

UX Studio: Product Management

JULY 14, 2021

We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. Many local and international design thinking companies offer similar services. Top design and innovation consulting firms 2021. UX studio .

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

Modus Create

NOVEMBER 1, 2021

A recent report by Check Point Research stated that schools and research facilities experienced an average of 1,739 cyberattacks per organization each week in July 2021. . UK’s National Cyber Security Centre (NCSC) reported that hackers are targeting UK universities to steal coronavirus research. . Lack of Preparedness.

Education 75

Education Technical Review Research Software Reporting Tools 75

Modus Create

JUNE 30, 2021

Welcome to quarter three, 2021. Towards the end of 2020, we made five predictions on digital transformation trends for 2021. Emerging technologies, prioritization of workforce culture, and the need for shorter, more cost-effective engagements are making legacy consulting models obsolete. Rise of the Super Boutiques.

Data Visualization 72

Data Visualization Research Software Reporting Tools Artificial Inteligence 72

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. We build our services with disaster recovery in mind.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Modus Create

FEBRUARY 16, 2022

In October 2021, we surveyed over 1,000 senior executives in the US, with a goal to understand their digital appetite and aspirations for 2022. . The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report.

Technical Review 110

Technical Review Research Software Reporting Tools Data Visualization 110

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. 2021 Achieving Customer Amazement survey report. They love being informed.”

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 102

Technical Review CTO Coach Startups Feedback Software 102

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? Let's get started… TL;DR.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

The Product Coalition

FEBRUARY 1, 2021

At its most basic level, sound management of product bugs will help avoid fire-fighting and restore sanity to your team-a baseline for developing and delivering tech products. It’s the best form of customer service. The opposite, taking on bug reports, then doing nothing (or being perceived to be doing nothing) erodes trust.

Software Review 117

Software Review Reporting Tools User Testing Systems Review 117

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. This rapidly evolving digital technology can analyze more data with greater precision than humans. billion U.S.

Data Visualization 109

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 109

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. A 2021 study by Insider Intelligence showed that 63% of Evernote users who upgraded to a paid plan did so after reaching the device syncing limit on the free tier.

Research Software 110

Research Software Reporting Tools Artificial Inteligence Customer Experience 110