Indicative

JANUARY 6, 2021

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. Indicative’s highest-rated features were also highlighted in G2’s Winter 2021 report: Additional Accolades. Why We’re Leaders.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. AI tools are a must in customer service.

Artificial Inteligence 90

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 90

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. And today I am super excited to share some of the key insights from our 2021 Mobile App Engagement Benchmark Report. I am Christy Culp.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

Alchemer Mobile

NOVEMBER 16, 2021

An app referral program is essentially a tool that makes it easy for your existing customers to share your brand with friends directly from the app experience. And you don’t need to be in the services industry for in-app referrals to work with your strategy. Related: Apptentive’s 2021 Mobile Engagement Benchmark Report.

Download 246

Download Feedback Software Reporting Tools Customer Experience 246

NextBigWhat

DECEMBER 25, 2020

Product roadmap tools enable companies to manage their products, evaluate their life cycles as well as communicate the product’s goals and progress to their team members and management. Here is the list of top 10 product roadmap tools, curated for you. Cardboard is a wonderful solution suitable for businesses of all kinds.

Feedback Software 52

Feedback Software Data Visualization Reporting Tools Roadmap 52

UX Studio: Product Management

JULY 14, 2021

We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. Many local and international design thinking companies offer similar services. Top design and innovation consulting firms 2021. UX studio .

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

The Product Coalition

JANUARY 28, 2021

I’ve never seen a roadmap naming the bugs a team wants to introduce?—?but They’re so common that the US Department of Commerce concluded that “software bugs, or errors, are so prevalent and so detrimental that they cost the US economy an estimated $59 billion annually or about 0.6% No one intends to introduce bugs into products?—?I’ve

Reporting Tools 183

Reporting Tools Software Review Technical Review Systems Review 183

Nulab

JANUARY 29, 2021

Another season has come and gone and that means another release of G2’s leadership reports. We at Nulab — the creators of Backlog and Cacoo — are pleased to announce that we’ve collected a sizable number of mentions in the G2 Winter Reports between these two tools. .

Reporting Tools 83

Reporting Tools Feedback Software Technical Review Software Review 83

Userpilot

SEPTEMBER 23, 2021

It’s near-impossible to code your own onboarding without a vast amount of time and money, so you need special onboarding software. If you assess onboarding software by lack of code, segmentation capability, in-app communication, analytics , and pricing, Userpilot is the clear market leader. What is user onboarding? Welcome Screen.

Analytic Tools 80

Analytic Tools Onboarding KPIs Customer Experience User Testing 80

Userpilot

DECEMBER 23, 2020

What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? As your newsfeed was becoming more and more cluttered with grim reports of the coronavirus spread, you may have inadvertently missed some exciting news from the world of product. Who’s who in Product these days? Too Long Didn’t Read?

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? We go deep here, explaining the purpose of customer satisfaction surveys, different customer satisfaction survey software, and several customer satisfaction sample survey questions. So much you can taste it?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

eG Innovations

MARCH 1, 2022

When a user called in about poor application performance, there was always the suspicion that the reported issue could be on the user’s end point or in their home network or with their ISP (Internet Service Provider). The Challenge of Help Desk Teams: Lack of Tools and Visibility.

Reporting Tools 52

Reporting Tools Data Visualization Customer Feedback Customer Experience 52

Mixpanel

OCTOBER 15, 2021

Healthcare brands that practice A/B testing and personalization are 5x more likely to report faster growth than those that do not, according to a study by the A/B testing and personalization platform Kameleoon and Forrester Research. Our investments in analytics and optimization solutions are being put to good use.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Healthcare 59

Usersnap

AUGUST 20, 2021

You can collect customer feedback in a variety of ways: Messenger tools Social media Email. You can easily write out a generic understanding of what you see in your customer feedback software. That’s why we recommend proper tools that help you receive specific and actionable insights. Better products and services.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Software engineers have the option to stick to software development at higher and higher levels. Different software engineers work on different kinds of technical projects. This, too, can influence the potential career trajectory of a software engineer.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

eG Innovations

JANUARY 18, 2022

As technology keeps evolving, companies increasingly look to technologies like Cloud Computing to expand, modernize and stay competitive, and in doing so companies can expose themselves to risks. They are always looking for tools that can prevent data breaches and lower the complexity of identity and access management issues.

Reporting Tools 83

Reporting Tools Data Visualization Customer Experience Certifications 83

Arkenea

JULY 2, 2024

An organization that runs on multiple systems such as practice management, EHRs, or patient portals is bound to face data exchange problems. HL7: A Brief Overview HL7 is a standard used in the healthcare industry to exchange data between different systems. HL7 promotes data sharing of records, lab reports, test results, etc.,

Reporting Tools 52

Reporting Tools Healthcare Systems Review Software Review 52

Centercode

DECEMBER 17, 2020

Software and tech gadgets are developing faster than we could ever have imagined even a decade ago. Here are three key insights and what they could mean for tech purchasing behaviors in 2021. Meanwhile, there are rumors that Samsung’s Galaxy flagships are making their debut in January 2021. The takeaway?

User Testing 59

User Testing Customer Feedback Product Research Reporting Tools 59

Nulab

JANUARY 29, 2021

Another season has come and gone and that means another release of G2’s leadership reports. We at Nulab — the creators of Backlog and Cacoo — are pleased to announce that we’ve collected a sizable number of mentions in the G2 Winter Reports between these two tools. .

Reporting Tools 52

Reporting Tools Feedback Software Technical Review Software Review 52

Intercom, Inc.

MAY 18, 2022

In June 2021, Google confirmed that it will no longer track individuals online via cookies. They just might need to invest more fully in tools that help them gain actionable data from consumers who opt in to share this information. First-party data is the future of online engagement and customer experiences.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

ProductPlan

SEPTEMBER 10, 2021

A product vulnerability also referred to as a security vulnerability, is defined as an exploitable glitch, weakness, or flaw found in a product or service. In addition, monitoring for vulnerabilities should be an ongoing proactive process to keep up with newly added systems or discovered weaknesses. Step 4: Reporting vulnerabilities.

Reporting Tools 52

Reporting Tools Data Visualization Wireless Product Research 52

Userpilot

JULY 26, 2021

One of the best product growth tools is Userpilot because it lets you implement contextual onboarding with its granular user segmentation features and no-code UI element styling engine. Another great product growth tool is Appcues with its wide range of onboarding elements but has become pricey and bloated as a product over the years.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

eG Innovations

AUGUST 11, 2022

Citrix monitoring refers to the ability to monitor Citrix services end-to-end. It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). 1 About Citrix Monitoring Tools.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Intercom, Inc.

MAY 25, 2021

In April 2021, they surveyed over 500 global customer support decision makers – executives, vice presidents, directors, and managers – across EMEA and the United States, to learn more about the changes they’ve seen, and how they’re future-proofing their customer support strategy with conversational support. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Split

AUGUST 30, 2022

Cost savings shouldn’t come at the expense of exceptional software delivery, especially in times of economic uncertainty. It’s just another day in an ongoing business cycle, where you will continue to make smart and thrifty software decisions. Software Team at Adobe Workfront. Ignite Productivity Without Burning Out Teams.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Data Visualization Customer Experience 52

Modus Create

OCTOBER 6, 2021

According to a report by F5 , the past year has witnessed 133% growth in application modernization. . That’s not to say that legacy technology isn’t a relevant factor anymore. Recent technologies have made it easier than ever for businesses to create applications. Building cross-platform capabilities.

Technical Review 98

Technical Review Reporting Tools Software Review User Testing 98

Mixpanel

FEBRUARY 8, 2022

In most Mixpanel reports, time is (usually) represented by the X-axis: In the default state, all units of time (weeks, days, months, hours) are equal —no single day is given precedence over the others. Having consistent names and structured messages is a table stakes best practice for any type of analytics. name} - ${body}.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Crowdsource 105

The Product Coalition

APRIL 26, 2021

Join more than 150 peers from May 27–29, 2021 , for the Virtual Agile Camp Berlin 2021, a live virtual Barcamp using open space technology principles and practices. ?? The Scrum Team inspects how the last Sprint went with regards to individuals, interactions, processes, tools, and their Definition of Done.

Data Visualization 89

Data Visualization Information Reporting Tools Agile 89

eG Innovations

FEBRUARY 11, 2022

Figure 1: Uptime reported for a Windows server in the “Performance” tab of Task Manager. On Unix systems, uptime is measured using the “uptime” command. On Windows, uptime is reported on the Performance tab of the Task Manager. For example, the figure on the top right shows what eG Enterprise reports.

Reporting Tools 52

Reporting Tools Enterprise KPI Events 52

eG Innovations

JANUARY 4, 2022

In the summer of 2021, eG Innovations joined forces with the DevOps Institute to run an APM survey to find out how the industry would look in the new normal. The 2021 APM survey was conducted over three months between July and September. Download the full report now. Want to see the results? Well, quite a lot, actually.

Product Research 52

Product Research Data Visualization Reporting Tools Research Software 52

Amplitude

OCTOBER 14, 2020

Most teams strive for this, but some run into problems when they try to force fit incumbent data storage and visualization systems to the real-time behavioral analytics this strategy demands. These solutions typically require SQL queries or analyst support, which can’t keep up with the needs of fast-moving teams.

Data Visualization 119

Data Visualization Analytic Tools Reporting Tools Research Software 119

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

Analytic Tools 88

Analytic Tools Data Visualization Research Software Feedback Software 88

eG Innovations

AUGUST 3, 2021

Troubleshooting with automated and built-for-Citrix monitoring tools. 11 Can the eG Enterprise dashboard serve as a productivity monitor as well as tracking latency/connectivity, or do you partner/pair with services that can monitor (remote) workers via the same interface? Does eG Enterprise alert or report on this?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Intercom, Inc.

FEBRUARY 4, 2021

The group of businesses works across industries from agri-tech to motor to SaaS, with the shared goal of finding environmentally positive solutions that deliver on both purpose and profit. I always loved software and developing software. And we have a bunch of technologies. And so the variables are massive.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

Userpilot

NOVEMBER 1, 2021

Our State of SaaS Onboarding report for 2021 found that 96% of SaaS businesses are using at least 1 in-app onboarding element. Think about it: If you're an account executive on a sales team, you're not going to want to see the same features in your sales tool that your CEO does, for example. The solution?

Onboarding KPIs 88

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 88