Indicative

JANUARY 6, 2021

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. Indicative’s highest-rated features were also highlighted in G2’s Winter 2021 report: Additional Accolades. Why We’re Leaders.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

Intercom, Inc.

MAY 25, 2021

In April 2021, they surveyed over 500 global customer support decision makers – executives, vice presidents, directors, and managers – across EMEA and the United States, to learn more about the changes they’ve seen, and how they’re future-proofing their customer support strategy with conversational support. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Userpilot

DECEMBER 23, 2020

What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? As your newsfeed was becoming more and more cluttered with grim reports of the coronavirus spread, you may have inadvertently missed some exciting news from the world of product. Who’s who in Product these days? Too Long Didn’t Read?

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Intercom, Inc.

MAY 18, 2022

In June 2021, Google confirmed that it will no longer track individuals online via cookies. They just might need to invest more fully in tools that help them gain actionable data from consumers who opt in to share this information. First-party data is the future of online engagement and customer experiences.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Check out our selection right now: How do I pick the best product walkthrough tools? They’ll be out of date!

Analytic Tools 71

Analytic Tools Feedback Software Reporting Tools Data Visualization 71

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

UX Studio: Product Management

JULY 14, 2021

We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. Many local and international design thinking companies offer similar services. Top design and innovation consulting firms 2021. UX studio .

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

Nulab

JANUARY 29, 2021

Another season has come and gone and that means another release of G2’s leadership reports. We at Nulab — the creators of Backlog and Cacoo — are pleased to announce that we’ve collected a sizable number of mentions in the G2 Winter Reports between these two tools. .

Reporting Tools 83

Reporting Tools Feedback Software Technical Review Software Review 83

Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? We go deep here, explaining the purpose of customer satisfaction surveys, different customer satisfaction survey software, and several customer satisfaction sample survey questions. So much you can taste it?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. AI tools are a must in customer service.

Artificial Inteligence 89

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 89

Intercom, Inc.

FEBRUARY 4, 2021

The group of businesses works across industries from agri-tech to motor to SaaS, with the shared goal of finding environmentally positive solutions that deliver on both purpose and profit. I always loved software and developing software. And we have a bunch of technologies. And so the variables are massive.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

Userpilot

SEPTEMBER 23, 2021

It’s near-impossible to code your own onboarding without a vast amount of time and money, so you need special onboarding software. If you assess onboarding software by lack of code, segmentation capability, in-app communication, analytics , and pricing, Userpilot is the clear market leader. What is user onboarding? Welcome Screen.

Analytic Tools 79

Analytic Tools Onboarding KPIs Customer Experience User Testing 79

Userpilot

MAY 26, 2021

Looking for customer engagement software? Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. What is Customer Engagement Software? Benefits of using software for Customer Engagement.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Amplitude

OCTOBER 14, 2020

Most teams strive for this, but some run into problems when they try to force fit incumbent data storage and visualization systems to the real-time behavioral analytics this strategy demands. These solutions typically require SQL queries or analyst support, which can’t keep up with the needs of fast-moving teams.

Data Visualization 119

Data Visualization Analytic Tools Reporting Tools Research Software 119

UX Planet

FEBRUARY 2, 2024

The fundraiser together with the person in charge creates a campaign on a platform aimed at potential donors and then the potential donor will determine their choice to donate or not, then the results of the donation are distributed by the fundraiser and the person in charge/platform.

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

Userpilot

JULY 26, 2021

One of the best product growth tools is Userpilot because it lets you implement contextual onboarding with its granular user segmentation features and no-code UI element styling engine. Another great product growth tool is Appcues with its wide range of onboarding elements but has become pricey and bloated as a product over the years.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Intercom, Inc.

NOVEMBER 5, 2020

Retail is constantly changing: from stalls to malls, the way we shop is always evolving in tandem with cultural, economic, and technological shifts. In his Black Friday: Abandoned Malls series , he traveled around the US to document “ dead malls ”, the name given to malls that have been vacated and neglected.

User Testing 206

User Testing Reporting Tools Customer Experience Travel 206

eG Innovations

JANUARY 18, 2022

As technology keeps evolving, companies increasingly look to technologies like Cloud Computing to expand, modernize and stay competitive, and in doing so companies can expose themselves to risks. They are always looking for tools that can prevent data breaches and lower the complexity of identity and access management issues.

Reporting Tools 83

Reporting Tools Data Visualization Customer Experience Certifications 83

NextBigWhat

DECEMBER 25, 2020

Product roadmap tools enable companies to manage their products, evaluate their life cycles as well as communicate the product’s goals and progress to their team members and management. Here is the list of top 10 product roadmap tools, curated for you. Cardboard is a wonderful solution suitable for businesses of all kinds.

Feedback Software 52

Feedback Software Data Visualization Reporting Tools Roadmap 52

Product Talk

DECEMBER 18, 2024

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. I started my career as a software engineer. How are we building production-quality software? I think that was in 2004. What does that mean?

Product Research 130

Product Research Research Software Analytic Tools Feedback Software 130

Mixpanel

FEBRUARY 8, 2022

In most Mixpanel reports, time is (usually) represented by the X-axis: In the default state, all units of time (weeks, days, months, hours) are equal —no single day is given precedence over the others. Having consistent names and structured messages is a table stakes best practice for any type of analytics. name} - ${body}.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Crowdsource 105

Mixpanel

OCTOBER 15, 2021

Healthcare brands that practice A/B testing and personalization are 5x more likely to report faster growth than those that do not, according to a study by the A/B testing and personalization platform Kameleoon and Forrester Research. Our investments in analytics and optimization solutions are being put to good use.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Centercode

DECEMBER 17, 2020

Software and tech gadgets are developing faster than we could ever have imagined even a decade ago. Here are three key insights and what they could mean for tech purchasing behaviors in 2021. Meanwhile, there are rumors that Samsung’s Galaxy flagships are making their debut in January 2021. The takeaway?

User Testing 59

User Testing Customer Feedback Product Research Reporting Tools 59

The Product Coalition

APRIL 26, 2021

Join more than 150 peers from May 27–29, 2021 , for the Virtual Agile Camp Berlin 2021, a live virtual Barcamp using open space technology principles and practices. ?? The Scrum Team inspects how the last Sprint went with regards to individuals, interactions, processes, tools, and their Definition of Done.

Data Visualization 89

Data Visualization Information Reporting Tools Agile 89

Mixpanel

MAY 30, 2022

Though his day jobs as Head of Product & Data at Meltano (spun out from GitLab in 2021) and “Weird Little Data Influencer” on Twitter might seem far apart, Taylor says they’re both more or less about the same thing: building community in the data world. And it doesn’t just stop at providing access to our tools.

Data Visualization 110

Data Visualization Analytic Tools Reporting Tools User Testing 110

Modus Create

OCTOBER 6, 2021

According to a report by F5 , the past year has witnessed 133% growth in application modernization. . That’s not to say that legacy technology isn’t a relevant factor anymore. Recent technologies have made it easier than ever for businesses to create applications. Building cross-platform capabilities.

Technical Review 75

Technical Review Reporting Tools Software Review User Testing 75

Roy Madden

MAY 27, 2021

Client names have been changed. No matter how knowledgeable you are, cybersecurity at human speed can’t keep up with ransomware crews using increasingly complex software to manage their operations. THE SOLUTION A stream of AI-powered security intelligence. Started using Feedly Cybersecurity: 2020. Avoiding information overload.

Research Software 109

Research Software Reporting Tools Data Visualization Customer Experience 109

eG Innovations

MARCH 1, 2022

When a user called in about poor application performance, there was always the suspicion that the reported issue could be on the user’s end point or in their home network or with their ISP (Internet Service Provider). The Challenge of Help Desk Teams: Lack of Tools and Visibility.

Reporting Tools 52

Reporting Tools Data Visualization Customer Feedback Customer Experience 52

eG Innovations

JULY 8, 2021

Since my last blog Microsoft have changed the name of WVD (Windows Virtual Desktop) to AVD (Azure Virtual Desktop). The default Performance counter metrics (as of June 2021) for a WVD / AVD host are: Object name. Counter name. Terminal Services. Terminal Services. Terminal Services. LogicalDisk.

Data Visualization 92

Data Visualization Analytic Tools Reporting Tools User Testing 92

Nulab

JANUARY 29, 2021

Another season has come and gone and that means another release of G2’s leadership reports. We at Nulab — the creators of Backlog and Cacoo — are pleased to announce that we’ve collected a sizable number of mentions in the G2 Winter Reports between these two tools. .

Reporting Tools 52

Reporting Tools Feedback Software Technical Review Software Review 52

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Feedback Software 87

Userpilot

NOVEMBER 1, 2021

Our State of SaaS Onboarding report for 2021 found that 96% of SaaS businesses are using at least 1 in-app onboarding element. Think about it: If you're an account executive on a sales team, you're not going to want to see the same features in your sales tool that your CEO does, for example. The solution?

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 87

Usersnap

AUGUST 20, 2021

You can collect customer feedback in a variety of ways: Messenger tools Social media Email. You can easily write out a generic understanding of what you see in your customer feedback software. That’s why we recommend proper tools that help you receive specific and actionable insights. Better products and services.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Intercom, Inc.

MARCH 11, 2021

Later is an Instagram marketing platform that allows users to be more strategic about how they plan, publish, and report on their social media content. And we do that every day, in terms of providing great service.” Because trust is not something you easily get anymore, especially when it comes to service.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Roy Madden

MARCH 22, 2022

Leo reads millions of articles, reports, and social media posts every day and automatically tags key threat intelligence concepts: critical vulnerabilities, malware families, threat actors, indicators of compromise, ATT&CK techniques, companies, vendors, industries, etc. Meet Leo, Feedly’s AI Engine.

Research Software 93

Research Software User Testing Product Research Reporting Tools 93

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. The SaaS sales process encompasses the various stages of selling web-based software solutions either to new customers or existing users.

Feedback Software 90

Feedback Software Research Software Reporting Tools Onboarding KPIs 90