Alchemer Mobile

MAY 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Personal Services category. Read on for data-supported benchmarks Personal Services apps should focus on in 2021 and beyond. 2021 Engagement Benchmarks for Personal Services Apps.

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Data Visualization Reporting Tools Feedback Software User Testing 147

Alchemer Mobile

FEBRUARY 18, 2021

While travel looks like it will remain relatively unpopular in the first half of 2021 due to COVID concerns, travel brands are gearing up for a surge of travelers in the second half of the year. But we anticipate DAU to spike back up here in the second half of 2021, so brands need to start preparing now. Personalization. Helpfulness.

Travel 230

Travel Feedback Software User Testing Strategy 230

Intercom, Inc.

DECEMBER 21, 2021

From the ongoing pandemic to political turmoil around the globe, we can all agree that 2021 has been a lot to handle. The Ultimate Customer Support Tech Stack for 2022 outlines the strategy and tools that support teams can implement next year to future-proof their customer support tech stacks. Here’s to thriving, not just surviving!

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Userpilot

AUGUST 21, 2021

In this article, we shall discuss what feature engagement is for SaaS companies, how to measure it, and the best strategies that help you to improve feature engagement for your SaaS. Announce new features and improvements in-app focusing on relevant and contextual in-app messaging. Let's begin! In addition to that "New!"

Feedback Software 98

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Userpilot

OCTOBER 18, 2021

Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021. According to Gartner (April 2021), its total revenue will reach $122.6 billion in 2021 and $145.4

Analytic Tools 79

Analytic Tools Feedback Software Research Software Onboarding KPIs 79

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. Let's look at some SaaS marketing strategy best practices. #1 Not necessarily.

Feedback Software 100

Feedback Software User Testing Product Research Customer Experience 100

Alchemer Mobile

JULY 16, 2021

Read: 2021 App Retention Benchmarks. When marketing teams proactively gather feedback from customers, they can better understand the least and most favorite things about the brand and therefore help inform marketing strategy accordingly. Strategies to improve customer retention. The importance of customer retention.

Customer Feedback 147

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Userpilot

DECEMBER 23, 2020

What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? We’ll also give you some quick tips on how you can implement the sexiest product trends of 2020 into your product growth strategy, as well as what new roles and terms shook up the industry this year. Too Long Didn’t Read?

Analytic Tools 121

Analytic Tools Onboarding KPIs Data Visualization Product Research 121

Userpilot

FEBRUARY 14, 2021

What SaaS Growth strategies work best in 2021? What are the best SaaS growth strategies for 2021, according to SaaS leaders who succeeded in using them? Table of Contents: SaaS Growth Strategies 2021. TL;DR – What Growth Strategies Should SaaS Employ in 2021? on marketing in 2020.

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Userpilot

FEBRUARY 17, 2021

Wondering what the best product conferences of 2021 are? When: February 17-19, 2021 Where: Virtual Who: Professionals from ActiveCampaign, Goldman Sachs, Sound United, Product School, Oneschool, Fever Labs, Codete, Microsoft, and many more! UXDX APAC 2021. Source: uxdx.com/apac/2021. Table of contents.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Alchemer Mobile

MARCH 18, 2021

In this recent webinar ( which you can watch on-demand here ), Christy Culp, Apptentive’s Chief Customer Officer, shared 2021 macro mobile app trends and category-specific benchmarks to help quantify your app’s success. And today I am super excited to share some of the key insights from our 2021 Mobile App Engagement Benchmark Report.

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Alchemer Mobile

APRIL 12, 2022

In 2021, Travel began its road to recovery following interstate, national, and global travel restrictions brought on by the pandemic. The Auto subcategory experiences less volatility in 2020, and saw 2021 benchmarks in-line with the year prior as a result. Summary of Travel Apps in 2021. Shifted emotions by subcategory.

Travel 261

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Userpilot

SEPTEMBER 15, 2021

In this article, we share some proven strategies to help you keep your users engaged! A buyer persona is critical for the execution of an engagement strategy. A/B testing different customer engagement features can help determine the best customer engagement strategy and benchmark it for product development.

Feedback Software 74

Feedback Software User Testing Customer Feedback Customer Experience 74

The Product Coalition

MAY 6, 2021

Now it is more important than ever to keep an eye on UI/UX design trends if you want your mobile solution to stand out in 2021. Purrweb’s design team has created a list of 10 top UI/UX design trends for mobile apps to keep an eye on in 2021, including some tips and advice on executing. Let’s be honest, 2020 has been a game-changer.

Research Software 93

Research Software Startups UX User Testing 93

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Productboard founder and CEO Hubert Palan on mastering product strategy. Our International Women’s Day theme in 2021 is #ChooseToChallenge.

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Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Intercom, Inc.

APRIL 5, 2022

That’s why we’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging. Efficient, personalized messaging is at the center of everything we do here at Intercom”. Efficient, personalized messaging is at the center of everything we do here at Intercom. 6 reasons to Switch.

Inbound 209

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Alchemer Mobile

APRIL 13, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Retail and eCommerce apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 232

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Alchemer Mobile

DECEMBER 21, 2022

The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good. There was a 9% increase in the number of surveys sent in 2021 from 2020.

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UX Studio: Product Management

MAY 28, 2021

If we think about our messaging apps, we can immediately think of the funny pictures we send to each other — ‘wearing’ puppy faces or posing in the universe where cats float behind us. Augmented reality in 2021. Let’s see what we can expect in 2021 and the following years ahead from this innovative technology. .

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Research Software Healthcare Entertainment Customer Experience 94

Product Talk

OCTOBER 2, 2024

Founded and headquartered in Landshut, Germany, HiveMQ empowers businesses to transform with the most trusted MQTT platform (a messaging protocol used for connecting sensors and devices, such as in the Internet of Things). In his role on the leadership team, he is responsible for shaping and executing their product strategy.

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Feedback Software Customer Experience Data Visualization User Testing 222

The Product Coalition

DECEMBER 2, 2021

Nothing from an app despite the likes of Deliveroo and Uber listing numerous similar results: This means that if your go-to-market strategy requires new people to find your information or content on a search engine and then to seamlessly start using your product?—?a Would you like to discuss the strategy for your mobile growth?

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Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no. Not really, no.

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Feedback Software Messaging Onboarding KPIs Customer Communications 82

Usersnap

OCTOBER 7, 2021

Top 3 Digital Customer Engagement and Web Design Trends in 2021. With that in mind, here are some of the trends that you can consider following in 2021: Minimalism. To make a visible impact, it should be consistent in terms of look, feel, and purpose throughout the marketing strategies.

Customer Experience 97

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Alchemer Mobile

NOVEMBER 10, 2022

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app. See the full list of Apptentive partners and integrations here.

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Alchemer Mobile

MAY 17, 2022

percent increase from 2021. A customer feedback solution is the combination of feedback methods, software, and strategy that a company implements to collect, analyze, and act on customer feedback. Keep in mind, it is important to take your industry into consideration when determining feedback methods and strategy.

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Feedback Software Research Software User Testing Reporting Tools 246

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. SaaS Marketing Strategies for Growth in 2021. A marketing playbook is a term often used in place of a marketing strategy.

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Antwak Blog

FEBRUARY 25, 2021

Instant messaging abuse . They’ll send deceitful messages impersonating somebody in your office or company and will either request personal details or for access to certain documents. Strategies and tips mentioned above are extremely helpful in securing a business network and software and preventing security threats.

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Software Review Systems Review Messaging Document 52

Gainsight

MARCH 10, 2022

In the 2021 season of The Game Changer Podcasts, Gainsight’s Adam Joseph, Regional Vice President-EMEA, pulled out all the stops for his listeners. When Gainsight examined the 2021 season, we picked out three critical areas employees and companies seem to be currently focusing on. . Culture is the Glue. Her advice for the CS newbie?

Customer Feedback 59

Customer Feedback Reporting Tools Customer Experience User Testing 59

Alchemer Mobile

JANUARY 26, 2021

Untangling customer emotion and satisfaction are the hot topics of 2021. As consumers, we now expect the brands we love to deliver the right message , to the right person, via the right medium, at the right place, and at the right time across all of their digital and onsite experiences. Keep customers in their current experience.

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User Testing Customer Feedback Customer Experience Feedback Software 246

Userpilot

JUNE 28, 2021

Is your customer engagement marketing strategy bringing in expected results? If executed well, a consumer engagement marketing strategy not only increases your revenue but also maximizes the customer lifetime value. 6 customer engagement marketing strategies for SaaS. 6 customer engagement marketing strategies for SaaS.

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Userpilot

MAY 26, 2021

Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. The 9 Best Customer Engagement Software for 2021. This in turn allows you to target specific segments with specific messages based on certain event triggers.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

PMLesson's Ace the PM Interview

OCTOBER 29, 2021

Product Strategy Should Facebook consolidate its messaging apps? Product Strategy Don’t worry - product strategy is probably not part of your software engineering interview. However, it is still critical for companies that their software engineers understand the product strategy that ultimately drives their development.

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Software Engineering Software Review Engineering Technical Review 52

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Message centers. Incorporate customer feedback directly into your product roadmap.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Alchemer Mobile

NOVEMBER 21, 2022

Gathering and implementing mobile customer feedback is the best way to truly understand how you can improve your mobile experience, but approaching your feedback strategy can be tougher than it seems. Message centers. Fun fact: The number of surveys sent in 2021 increased by 12% year-over-year. Message center.

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Intercom, Inc.

DECEMBER 10, 2021

“Companies want to do right by their customers, but support teams are always stretched during this time of year and the global supply chain issues are causing an even greater strain for both the support teams and the consumers they’re supporting,” says Des Traynor , Intercom’s co-founder and Chief Strategy Officer.

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Userpilot

JULY 26, 2021

Product growth is a go-to-market strategy that uses the product to drive user acquisition, activation , conversion, and retention. Product growth (or product-led growth) is a go-to-market strategy that uses the product itself to drive user acquisition, activation, conversion, and retention. Create an account expansion strategy.

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