2021 Differentiation Reporting Tools Research Software 
Userpilot
JULY 20, 2021
The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. Before we start, I should probably mention that for the last 3 years I have focused on customer research. Why is customer research important? reported ICP. Reported problems. positioning.
Roy Madden
MAY 27, 2021
No matter how knowledgeable you are, cybersecurity at human speed can’t keep up with ransomware crews using increasingly complex software to manage their operations. THE SOLUTION A stream of AI-powered security intelligence. For companies like this energy provider, the stakes are high. “If Before using Leo, we had very generic Feeds.
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Gainsight
JUNE 11, 2021
The results are increased engagement, increased productivity, and better solutions. Major Takeaways: Customer interviews can reveal things that no survey or quantitative research really could. Companies report that when they are asked for value analysis from their customers, they are unable to provide it.
Intercom, Inc.
NOVEMBER 5, 2020
Retail is constantly changing: from stalls to malls, the way we shop is always evolving in tandem with cultural, economic, and technological shifts. Research completed as early as 2017 suggested that by 2040, 95% of all purchases will be via ecommerce. Listen below, and read on for our companion post.
Usersnap
SEPTEMBER 20, 2021
Even if you don’t have your customer feedback software yet, you’re still doing everything possible to satisfy your customers. You and the customer support team are literally treating each customer like royalty, providing super service that matches their needs and wants at every step. Why Do You Need Customer Feedback Software?
Product Talk
DECEMBER 15, 2021
Paolo began his job search at the beginning of 2021 and started his current role as Senior Product Manager at User Interviews in April. Richard has been designing digital experiences since 2005 across broadcast, websites, and mobile apps. He started his current role as Senior User Experience Designer at SEEK Learning in August 2021.
Intercom, Inc.
JUNE 8, 2021
According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.
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