Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Without further ado, here’s my perspective on how AI is becoming a crucial competitive differentiator in customer success.

Reporting Tools 52

Reporting Tools Customer Feedback Data Visualization Customer Experience 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Without further ado, here’s my perspective on how AI is becoming a crucial competitive differentiator in customer success.

Reporting Tools 52

Reporting Tools Customer Feedback Data Visualization Customer Experience 52

The Product Coalition

JULY 1, 2021

Ideally, you also want a way to manage your APIs without distracting valuable engineering effort. Technical Perspective on API Platforms Due to the technical nature of APIs, most organisations and managers immediately turn to their technologists and engineers to understand how they need to deliver an API.

Analytic Tools 121

Analytic Tools Technical Review Software Review Customer Experience 121

Product Innovation Educators

MARCH 27, 2023

Lessons for product managers from PDMA’s Outstanding Corporate Innovators Award Every year the Product Management and Development Association (PDMA) recognizes an organization with the Outstanding Corporate Innovators Award (OCI). Summary of some concepts discussed for product managers [3:04] Why was the OCI award created?

User Testing 83

User Testing Crowdsource Healthcare Finance 83

DevelopmentCorporate

FEBRUARY 1, 2022

In 2021 there were a record 3,400 software M&A deals. Increasing revenues, increasing market share, accelerating product roadmaps, and growing competitive differentiation are common drivers. There are a lot of reasons companies do M&A. A key aspect is the ability to cross-sell.

Differentiation 52

Differentiation Roadmap Development Marketing 52

Revulytics

OCTOBER 17, 2019

billion by 2021 – representing 26% growth since 2016. Gartner has predicted that by 2021, 75% of software providers will rely on insights from embedded software usage analytics to inform product management decisions and measure customer health. Challenges for Desktop Software Vendors. Analytics to Drive Decisions.

Data Visualization 71

Data Visualization Analytic Tools Customer Feedback Customer Experience 71

Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. Z” is positioned to establish significant price differential with “Y”.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

The Product Coalition

MAY 10, 2021

The More Narrow First Opportunity is proposed in order to be able to differentiate from the existing solutions for First Opportunity and be competitive in the market. BigVision is still writing platform code, but they have managed to ship something. Originally published at [link] on May 9, 2021.

Software Review 117

Software Review Development Team Review Product Research Research Software 117

Userpilot

JUNE 9, 2021

Customer experience management can be a big differentiator for SaaS businesses. If you’re looking to understand what customer experience management is, why it’s important and how to get it right, keep reading! What is Customer Experience Management (CXM)? Why is Customer Experience Management important?

Customer Experience 52

Customer Experience Customer Feedback User Testing Feedback Software 52

freshtrax

NOVEMBER 4, 2021

Data shows that as of September 2021, users in the UK and US have been spending more time on TikTok than on YouTube. Mow is a social matching application based on video content and was released in August 2021 by V Chuu, a VTuber management agency. We see the momentum of these trends continuing to grow.

Data Visualization 105

Data Visualization Advertising User Testing Research Software 105

Roy Madden

MAY 27, 2021

Joe used to manage his own personal spreadsheet of 350 sources of information, which he ranked by tiers based on how trusted they were. No matter how knowledgeable you are, cybersecurity at human speed can’t keep up with ransomware crews using increasingly complex software to manage their operations. Avoiding information overload.

Research Software 109

Research Software Reporting Tools Data Visualization Customer Experience 109

The Product Coalition

JANUARY 19, 2021

In 2021, what makes these companies successful is their focus on the people, which will probably be obvious to all of you. Should personal development be the responsibility of the HR department or the line management? I’ve seen management teams spending days/weeks/months building plans on how they will organise departments and teams.

Vision 84

Vision Framework Government Agile 84

Revulytics

DECEMBER 12, 2019

Gartner predicts that by 2021, 75% of software providers will rely on insights from embedded software usage analytics to inform product management decisions and measure customer health (Predicts 2018: Technology Go-to-Market). vs. 55.3%).

Analytic Tools 70

Analytic Tools Data Visualization Research Software Feedback Software 70

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice. Three key phases for Successful Value Management. Your Customers Need You to Put Yourself First: Listen to Them!

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Gainsight

JULY 7, 2021

The result, as Moore explained, was that “Customer Success Management would soon ‘cross the chasm’ as a mainstream discipline across all businesses and industries.”. And that they, too, would come full-circle nine years later at Pulse Everywhere 2021 – this time in front of more than 20,000 professionals. Pulse 2022? And beyond.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

People-First Product Leadership

OCTOBER 1, 2023

ChatGPT apologized in its own way and shared it couldn’t find any more recent data, but added it could be because it’s brain (aka “knowledge”) only reflects data up to September 2021. They yell, only focus on profits, or micro manage everything you do. Should managers or leaders be nice?

Leadership 52

Leadership Data Visualization Technical Review ChatGPT 52

UX Studio: Product Management

OCTOBER 2, 2023

These leave an exceptional first impression and differentiate our clients from competitors. Founded as Basic by David Vaněk and later merged with Dept in 2021, Basic/Dept has evolved into a leading digital product design and branding agency. Inquire about project management and design processes for a smooth workflow.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

Intercom, Inc.

SEPTEMBER 23, 2021

2021 Achieving Customer Amazement survey report. ” Now, he is the CEO of a major hair salon, a franchisor, and I was hired to speak to over a thousand franchisees and their managers. And they would be falling over themselves to appreciate it and let my manager know because it just didn’t seem to happen that often.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Intercom, Inc.

JULY 29, 2021

They needed to be really quick coming up with a new, adapted learning management system: “It’s the equivalent of going into an old house and stripping it back to the walls and having to really start from scratch again. And I think you need to think about people management the same way. SaaS is the subscription business.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Annette: I like to refer to journey mapping as the backbone of customer experience management.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Product Talk

DECEMBER 15, 2021

For this post, I spoke with the following people: Abdeljalil (Abdel) Karam, Product Manager. Abdel started a new role as a product manager at a company that makes maps for autonomous vehicles on December 1. Paolo Appley, Senior Product Manager at User Interviews. Do they differentiate between outcomes and outputs?

Product Research 208

Product Research Customer Experience Research Software Reporting Tools 208

PMLesson's Ace the PM Interview

MARCH 20, 2021

Learn more: Landing College Internships: Engineering, Growth, and Product Management The Top 10 Schools to Study Data Science Best Big Data Degrees Best 23 Schools with Data Science Master’s Program Attend a Bootcamp Photo by Ilya Pavlov / Unsplash That's not to say universities are the only places you can learn data science.

Data Visualization 64

Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64

Business of Software Conference

FEBRUARY 16, 2021

We’ve always tried to be pretty engineering and product heavy, just because we are, we’re, we’re built for developers and product managers. So, managed to get the deal done still, with the firm that we liked the best out of the one that we had multiple term sheets. What are your hopes and fears for 2021?

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Product Talk

APRIL 19, 2023

In the past few years, we’ve seen the growing popularity of a concept called “personal knowledge management.” He writes that personal knowledge management includes “how to save, organize, and apply one’s knowledge to solve problems and deliver creative work.” Find all of the posts in this series here.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130

Usersnap

SEPTEMBER 20, 2021

Assess Tools in the Feedback Management Software 4. So, how does customer feedback help differentiate your customers and solve their challenges? Using software helps you gather, manage, and interpret customer feedback that can help you make informed decisions. Assess Tools in the Feedback Management Software.

Feedback Software 52

Feedback Software Research Software Reporting Tools User Testing 52

Product Talk

SEPTEMBER 20, 2023

The product team at Going includes product management, product design, UX research, and a flight experts team. where he oversees the development of internally developed applications to help execute construction projects and occasionally acts as an additional senior product manager. He’s also continued to work with Hope as his coach.

Data Visualization 274

Data Visualization Analytic Tools Research Software Product Research 274

eG Innovations

SEPTEMBER 17, 2021

Many businesses therefore evaluate and use managed IT (Information Technology) services to stay competitive and meet their organization’s technical needs. A managed service provider (MSP) is a business that handles a customer’s IT infrastructure and/or end-user systems remotely, usually on a subscription basis.

Reporting Tools 52

Reporting Tools Data Visualization Technical Review Systems Review 52

The Product Coalition

FEBRUARY 22, 2023

Although the model seems simple “to sell images and to manage communities,” the actual work brings more challenges, and the scope for innovation is abundant. All it takes to succeed here is a pinch of creativity, a pinch of utilities, and a touch of uniqueness that will be the differentiating factor.

Research Software 119

Research Software Technical Review Customer Experience User Testing 119

Intercom, Inc.

JUNE 8, 2021

This is the final post in our series exploring the findings from Drive Conversational Experiences for a Future-Ready Customer Support Strategy , a commissioned study conducted by Forrester Consulting on behalf of Intercom in April 2021. For Jean-Bernard Baptiste, a Senior Manager of Customer Support at HubSpot , this makes sense.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

NOVEMBER 30, 2022

If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. Sign-up method: Self-serve & PLG vs sales-led and account managed. If their value isn’t differentiated (i.e. Okay, so now you know your business.

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151

Intercom, Inc.

MAY 28, 2020

This is what we are going towards in 2020 and 2021: bringing even more value, which means bringing AI into conversations. The management style is very lean, so we are able to give a lot of capabilities to our teammates so that they work on their own. I would say IT managers really need to go towards that. Is the customer happy?

Customer Experience 186

Customer Experience Government Agile Marketing 186

Gainsight

MAY 18, 2023

The question now becomes, how can we make this journey seamless, efficient, effective, and personalized to every user, without increasing manual tasks for Customer Success Managers (CSMs)? Jake Ellis, Principal Product Evangelist at Gainsight, added “Digital isn’t just a segment; it’s a strategy for differentiation.”

Generative AI 52

Generative AI Data Visualization Reporting Tools Analytic Tools 52

Business of Software Conference

JULY 7, 2021

This evidence-based approach to managing sales performance certainly helps us to make better decisions about how we develop our sales teams and how we best use the talents available to us. At three months or so salespeople may be managing their own leads but would benefit from guidance from more experienced sales staff. ” Why?

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Userpilot

AUGUST 3, 2022

A good messaging strategy should have a clear goal, differentiate your brand from the competition, provide personalized messages for a specific audience, and tell the brand story at each stage of the customer journey. Differentiation from competitors. Product Manager user persona example by Userpilot.

Research Software 91

Research Software Feedback Software Messaging Reporting Tools 91

Intercom, Inc.

JULY 19, 2021

In fact, when we engaged Forrester Consulting, an independent research firm, in April 2021 to explore how channel preferences are changing, they found that preference for messaging-based support has significantly grown since the beginning of the pandemic. How conversational support delivers value across your entire organization.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

PMLesson's Ace the PM Interview

MARCH 29, 2022

Trying to write a data science resume that stands out to your recruiter and hiring manager? If your resume is not formatted in an ATS-friendly way, it could very well be that no hiring manager ever gets to see it, even if you're qualified for the job. This way, it can be easily spotted and differentiated from the rest.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Weak Development Team 52

eG Innovations

AUGUST 3, 2021

25 For the reports, does it require admin/manager to go and get the report? There are also many settings that can be incorporated via Citrix’s WEM (Workspace Environment Management). eG Enterprise’s integration with Citrix APIs allows it to differentiate machine failures, user connection failures, unregistered desktop failures, etc.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52