Alchemer Mobile

APRIL 22, 2021

Brands in the Business Services category faced diverse 2020 challenges. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Business Services category. Below is a summary of our research specifically on Business Services apps.

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Alchemer Mobile

APRIL 21, 2021

Quick transitions to remote learning, usage and integration hurdles, lack of funding for new tech, and massive fluctuations in MAU all played a role in delivering a challenging year for educators and education technology across the country. 2021 Engagement Benchmarks for Education Apps. 2021 Engagement Benchmarks for Education Apps.

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Feedback Software Research Software Education Technical Review 246

Alchemer Mobile

MAY 17, 2022

percent increase from 2021. With customers spending more time and money on mobile apps, it is important that companies continue to adapt and prioritize mobile in their customer feedback solution. What is a customer feedback solution? Below we identify five steps to create a holistic mobile customer feedback solution.

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Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

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Intercom, Inc.

JUNE 13, 2022

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. Surveys: Now even more insightful and engaging. Gain deeper insights with advanced reporting for Surveys.

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Data Visualization Product Research Reporting Tools Feedback Software 197

Alchemer Mobile

MAY 6, 2021

One size did not fit all for Personal Services apps in 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Personal Services category. 2021 Engagement Benchmarks for Personal Services Apps. Consumer Engagement.

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Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

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Alchemer Mobile

APRIL 14, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. In our data, Media apps are segmented into six subcategories: News (global news networks, newspapers, etc.). 2021 Engagement Benchmarks for Media Apps.

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Alchemer Mobile

APRIL 28, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. Read on for data-supported benchmarks Utilities apps should focus on in 2021 and beyond based on what was learned from a year like no other.

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Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve.

Product Research 264

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Intercom, Inc.

MAY 18, 2022

First-party data is the future of online engagement and customer experiences. In June 2021, Google confirmed that it will no longer track individuals online via cookies. One aspect that can’t be debated is the value of first-party data as we proceed into this cookieless future. What is first-party data?

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Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Brands in the Utilities industry faced various hurdles throughout 2021. Below is a short summary of how Utilities apps fared in 2021. Data included: Ratings and reviews. Summary of Utilities apps in 2021.

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UserInterviews

FEBRUARY 9, 2021

The third annual State of User Research report uncovers trends in UXR methods, tools, salaries, and remote work. Includes data from 525 user researchers in 44 countries.

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Alchemer Mobile

MARCH 23, 2021

As you act on your 2021 app retention strategy, here are the app retention benchmarks to aim for. App Retention in 2021. Retention is a primary focus in Apptentive’s 2021 Mobile App Engagement Report , a study of 1,000 apps across a billion+ app installs. However, 90-day retention isn’t great for the average mobile app.

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Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Summary of Media Apps in 2021.

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Feedback Software User Testing Technical Review Customer Feedback 278

Intercom, Inc.

DECEMBER 10, 2021

Our Holiday Shopping Experience Report, based on a survey of 1,000 U.S. consumers and 500 customer service workers, found that customer expectations are higher than ever – and these increased pressures have led more than half of stressed-out and under-resourced customer support reps to consider leaving their job.

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Data Visualization User Testing Reporting Tools Customer Experience 195

Indicative

JANUARY 6, 2021

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. Indicative provides actionable insights in seconds that empower teams to optimize customer engagement, increase conversion, and improve retention. Why We’re Leaders.

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Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

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Intercom, Inc.

NOVEMBER 11, 2020

Our new report reveals that conversational, messenger-based support is key. But under the weight of the pandemic and outdated tools of the past, overworked support teams are struggling to keep pace and achieve that seemingly elusive balance. Perhaps not surprisingly then, this is a top area of investment for 2021.

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Data Visualization Reporting Tools B2C Customer Experience 145

The Product Coalition

JULY 21, 2022

Let’s discover the evolution of e-commerce technology. Even businesses that never sell products through technology have faced the dilemma of either selling an online or closing business. The advent of advanced e-commerce technologies has transformed the e-commerce industry and built a strong foundation for online retailers.

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Amplitude

MARCH 4, 2021

But there isn’t much data about these professionals—how much they make, where they live, what they look for in an employer. Another key finding: Product professionals who are skilled in one or more analytics platforms can make 14% more, on average—and can potentially make 17% more if they are skilled in Amplitude.

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Data Visualization Reporting Tools Analytic Tools Technical Review 98

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? And what type of analytics really matters for a product marketing manager? By the end, you'll know the only type of analytics tools you really need as a PMM. What is product analytics?

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Data Visualization Analytic Tools Feedback Software Reporting Tools 88

The Product Coalition

JANUARY 23, 2022

This is writing code and/or using tools to automate the testing of mobile software?—?either In the first quarter of 2021, mobile devices (excluding tablets) generated 54.8 Key Concepts Mobile Automation in many respects is not dissimilar to other platforms. What is Mobile Test Automation? Why do Mobile Test Automation?

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Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Below is a summary of how Finance app fared over the course of 2021. Below is a summary of how Finance app fared over the course of 2021. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

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Alchemer Mobile

DECEMBER 22, 2020

It has also changed how we interact with our favorite stores, restaurants, and service providers – even our healthcare providers. While these technologies have become the norm, they weren’t always this way. As our technology has changed over the last year, so have our behaviors. Data and Security.

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Feedback Software User Testing Reporting Tools Data Visualization 245

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

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Analytic Tools Data Visualization Reporting Tools Startups 125

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. In 2021, Travel began its road to recovery following interstate, national, and global travel restrictions brought on by the pandemic. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

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Travel User Testing Research Software Feedback Software 261

Userpilot

MARCH 11, 2021

Let me be frank: if you’re a SaaS company and you’re not using customer retention management software , you’re missing out. In this article, we’ll look at the best software options SaaS companies have at their disposal to manage customer retention and reduce churn. Why does a SaaS business need customer retention software?

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Analytic Tools Data Visualization Reporting Tools User Testing 98

The Product Coalition

FEBRUARY 16, 2023

Digital twins are incredibly complex models that employ artificial intelligence (AI) and vast quantities of digital and physical data to accurately simulate a real-world object. This object may be a process (such as a production line), a person, a gadget, or a system. How big is the digital twin market size? billion by 2030.

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Alchemer Mobile

MARCH 29, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Healthcare apps are divided into three subcategories: Medical (public health, condition management, reproductive services, etc.) and Health Insurance.

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Healthcare User Testing Feedback Software Product Research 262

Intercom, Inc.

SEPTEMBER 8, 2021

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Powering support at scale. Stepping in at the right time.

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Reporting Tools Inbound Data Visualization Customer Experience 237

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. In our research, Healthcare apps are divided into two subcategories: Medical (public health, condition management, reproductive services, insurance, etc.)

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Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

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User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. And today I am super excited to share some of the key insights from our 2021 Mobile App Engagement Benchmark Report. I am Christy Culp.

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Alchemer Mobile

APRIL 7, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category. In this report, Finance apps are separated into three subcategories: Fintech (credit score, mortgage, stocks and bonds, loan consolidation, etc.), Ratings and Reviews.

Finance 147

Finance Feedback Software Research Software Systems Review 147

The Product Coalition

NOVEMBER 23, 2023

Growing market investments indicate that digital health solutions are becoming more sophisticated and widely accepted. In today’s healthcare, digital technology is becoming increasingly vital. The multifaceted service platform is the solution to the industry’s key challenges.

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Research Software Analytic Tools Reporting Tools Data Visualization 113

Alchemer Mobile

MAY 4, 2021

We know NPS can be a powerful tool if used correctly, and recognize the value in having one metric to provide a holistic pulse on your customer experience. Surveys do not always need to be about customers giving feedback, they can be used as a tool to gather more basic information. How easy was it to report issues you encounter?

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