2021 Customer Satisfaction Onboarding KPIs Strategy 
Userpilot
OCTOBER 18, 2021
To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth. billion in 2021 and $145.4
Userpilot
AUGUST 21, 2021
Wondering why your shiny new features are not getting enough user engagement? After spending months building a new feature, it is such a bummer to see users not adopting it as much as you thought they would. A product is only as good as its features. This leads to an increased customer retention rate.
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Userpilot
SEPTEMBER 16, 2021
Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. In this article you’ll learn about: Ways to measure SaaS products. Activation metrics you can track: activation rate.
Userpilot
MAY 17, 2021
Are you tracking the right Product Marketing KPIs? With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is Product Marketing?
Userpilot
JULY 16, 2021
Are you aware of all the metrics that work for SaaS products in 2021? A simple Google search will lead you to numerous articles listing every possible metric out there. Instead of spending hours of your valuable time tracking every metric, you need to monitor SaaS metrics that actually matter.
Userpilot
OCTOBER 11, 2021
Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. Sounds simple, right? Not necessarily. What is SaaS marketing?
Intercom, Inc.
AUGUST 26, 2020
As support leaders look to the coming year, our research shows two key areas of investment: proactively answering customers’ questions and automating support with chatbots. For decades, businesses subscribed to the same reactive support strategy: answer every question as it comes in and hope your team can keep up.
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