Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category. 2021 Engagement Benchmarks for Finance Apps. Surveys and Messages. Ratings and Reviews.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Intercom, Inc.

DECEMBER 21, 2021

From the ongoing pandemic to political turmoil around the globe, we can all agree that 2021 has been a lot to handle. Niamh O’Connor , Brand Editor. Revealing our refreshed brand: How (and why) we’ve updated our look. Another year draws to a close, and there won’t be many people sorry to leave this one behind us.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Userpilot

AUGUST 3, 2022

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? In this article, we’ll be discussing everything you need to know about messaging strategies.

Research Software 90

Research Software Feedback Software Messaging Reporting Tools 90

Alchemer Mobile

APRIL 12, 2022

In 2021, Travel began its road to recovery following interstate, national, and global travel restrictions brought on by the pandemic. The Auto subcategory experiences less volatility in 2020, and saw 2021 benchmarks in-line with the year prior as a result. Summary of Travel Apps in 2021. Shifted emotions by subcategory.

Travel 261

Travel User Testing Research Software Feedback Software 261

Alchemer Mobile

MARCH 18, 2021

In this recent webinar ( which you can watch on-demand here ), Christy Culp, Apptentive’s Chief Customer Officer, shared 2021 macro mobile app trends and category-specific benchmarks to help quantify your app’s success. Brands shifted focus to improving long-term retention. I am Christy Culp. So bear with my enthusiasm.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Alchemer Mobile

APRIL 13, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Retail and eCommerce apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Userpilot

DECEMBER 23, 2020

What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? Without further ado: let’s dive into the biggest Product, Product Growth, and Product Marketing trends of 2020 that will surely continue to play a big part in Product in 2021! Which product trends emerged in 2020 and are here to stay?

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. Communicating with both through the same message does neither group any good.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

FEBRUARY 18, 2021

While travel looks like it will remain relatively unpopular in the first half of 2021 due to COVID concerns, travel brands are gearing up for a surge of travelers in the second half of the year. The way consumers interact with brands through their mobile devices has fundamentally changed – forever. Personalization.

Travel 230

Travel Feedback Software User Testing Strategy 230

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Our International Women’s Day theme in 2021 is #ChooseToChallenge. And here at Intercom, 2021 saw us reach many milestones.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Usersnap

OCTOBER 7, 2021

Look at people spending such a generous amount of time on the internet, businesses are now focusing on digital customer engagement with their brands. Top 3 Digital Customer Engagement and Web Design Trends in 2021. With that in mind, here are some of the trends that you can consider following in 2021: Minimalism.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

Alchemer Mobile

JANUARY 26, 2021

Untangling customer emotion and satisfaction are the hot topics of 2021. As consumers, we now expect the brands we love to deliver the right message , to the right person, via the right medium, at the right place, and at the right time across all of their digital and onsite experiences. Act on what you learn.

User Testing 246

User Testing Customer Feedback Customer Experience Feedback Software 246

Alchemer Mobile

MAY 17, 2022

percent increase from 2021. Customer sentiment : How do customers feel about your product and brand? Message centers do exactly that by providing a two-way channel where customers can relay feedback, while giving you the opportunity to respond directly. The customers themselves are driving this change. Why do they feel that way?

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

The Product Coalition

MAY 5, 2021

As a result, you will be able to bring more followers to your brand and your business will grow. Besides, about v76% of the email subscribers buy products from email marketing messages. Social media contest can a great idea Social media are not only exciting but also one of the effective ways of connecting with your customers.

Customer Experience 98

Customer Experience Events Blog Engineering 98

Alchemer Mobile

NOVEMBER 21, 2022

A positive outcome of identifying your fans is identifying the people who are most likely to say great things about you and who’ve already raised their hand and said, “We love this brand.”. This snapshot from Apptentive Insights shows feedback that helps brands drive their product roadmaps. Message centers. Message center.

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Typically, when brands claim this, it’s more of a marketing technique and less of an actual pillar in their product strategy. So, we won’t waste your time.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Mixpanel

JANUARY 13, 2021

Published January 13, 2021. A year from now, on Jan 1, 2022, we’ll remove the Messages & Experiments feature from Mixpanel. New messaging integrations , including a list of preferred partners offering discounts for getting started. Resources for Messages & Experiments users during the transition. Background.

Data Visualization 69

Data Visualization Analytic Tools Messaging User Testing 69

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. Read: 2021 App Retention Benchmarks. The importance of customer retention. Strategies to improve customer retention.

Customer Feedback 147

Customer Feedback Customer Experience User Testing Feedback Software 147

Alchemer Mobile

DECEMBER 22, 2020

Here are some of the top mobile customer trends from 2020 and what they mean for your brand. Ultimately, most mobile marketers and digital transformation experts know that more personalized experiences lead to better brand loyalty and therefore less churn. Personalization. Customer expectations have never been higher.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

Product Talk

OCTOBER 2, 2024

Founded and headquartered in Landshut, Germany, HiveMQ empowers businesses to transform with the most trusted MQTT platform (a messaging protocol used for connecting sensors and devices, such as in the Internet of Things). HiveMQ should flawlessly pump messages 24/7 in the background without a single user interaction.

Feedback Software 226

Feedback Software Customer Experience Data Visualization User Testing 226

Intercom, Inc.

DECEMBER 10, 2021

While the National Retail Federation predicts holiday spending in 2021 will be the highest on record, 77% of shoppers surveyed worry they’ll have issues buying gifts online this year. What to do: Communicate proactively and set expectations using targeted messages. customer service workers in November 2021.

Data Visualization 195

Data Visualization User Testing Reporting Tools Customer Experience 195

Alchemer Mobile

JULY 29, 2021

This feedback can be left on message boards, on social media, in app store reviews, through online surveys, and more. When brands proactively solicit feedback from customers, they’re able to better identify pain points and eliminate friction faster. Product feedback helps brands: Better understand the customer journey.

Feedback Software 246

Feedback Software User Testing Customer Feedback Research Software 246

Alchemer Mobile

DECEMBER 8, 2022

We analyzed data from the following industries for the 2021 calendar year to see what trends we could find in relation to customer sentiment and how it changes depending on the season. If more people actively tell you they do not love your brand or your app during a specific period, that’s not a failure. Media/Entertainment.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. Communicating with both through the same message does neither group any good.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Alchemer Mobile

MAY 4, 2021

One of the most common surveys brands deploy is the NPS survey. You could, but you probably won’t get your message across very effectively. A simple tool we developed here at Apptentive called the Love Dialog allows brands to quickly take a pulse from customers. We simply ask, “Do you love [insert your brand here]?”

Product Research 246

Product Research Feedback Software Data Visualization Onboarding KPIs 246

Userpilot

FEBRUARY 25, 2021

SaaS Marketing Strategies for Growth in 2021. But to succeed, you have to get the right message out, at the right time, and to as many people as you can who fit your customer persona. Source: Userpilot-test which messaging works best for each of your segments with custom welcome screens! Content Marketing. Outbound vs. Inbound.

Research Software 62

Research Software User Testing Outbound Marketing 62

Userpilot

FEBRUARY 14, 2021

What SaaS Growth strategies work best in 2021? So even if you have a household brand that goes back to the times before SaaS was cool (1997), marketing is a must. What are the best SaaS growth strategies for 2021, according to SaaS leaders who succeeded in using them? Table of Contents: SaaS Growth Strategies 2021.

Feedback Software 82

Feedback Software Research Software Customer Experience User Testing 82

Userpilot

OCTOBER 11, 2021

In this blog post, I'll take you through the best strategies for a SaaS business are and show you the best examples from known SaaS brands. Traditional marketing's main goals are building your product's messaging and positioning, generating demand, and acquiring MQLs for the sales team. Let's get started.

Feedback Software 103

Feedback Software User Testing Product Research Customer Experience 103

UX Studio: Product Management

JULY 12, 2021

Top eCommerce Web Design Companies To Work With In 2021: UX studio. If you are looking for such a versatile expert team to help you build your product, message us , and we will be in touch with you to arrange a consultation with our experts. Then they create the design keeping the visual brand guidelines in mind. Absolute Web.

Research Software 93

Research Software Data Visualization Feedback Software Analytic Tools 93

Userpilot

SEPTEMBER 8, 2021

Look at their microsurvey: As a social media scheduling tool, Kontentino has two main groups of potential customers: Brands who only post on one set of social media accounts. Digital agencies who post on behalf of multiple brands. In 2021, you shouldn't have to build your own product tours from scratch anymore. Rocketbots.

Analytic Tools 81

Analytic Tools Feedback Software Onboarding KPIs Software Review 81

Intercom, Inc.

MAY 18, 2022

In June 2021, Google confirmed that it will no longer track individuals online via cookies. Brands struggle to offer seamless omni-channel experiences, with about half of business decision-makers saying their brands do not have the ability to carry context across channels. There’s no two ways about it. JavaScript.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Userpilot

MARCH 15, 2021

These relationships go beyond conversion rates and help customers build trust with your brand. Brands that successfully engage with their customers have a 63% lower customer attrition rate , proving that engagement creates loyalty. These are the people who will be advocates for your brand and help you bring more customers organically.

Analytic Tools 77

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 77

Userpilot

MAY 26, 2021

Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. The 9 Best Customer Engagement Software for 2021. This in turn allows you to target specific segments with specific messages based on certain event triggers.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Coalition

OCTOBER 20, 2023

The marketing industry is not immune to this digital transformation, as prominent brands are beginning to take advantage of the opportunities it presents. In 2021, the AI transformation in the marketing market was projected to be worth $15.84 This results in stronger relationships and brand loyalty, which increases sales.

Data Visualization 107

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 107

Userpilot

JULY 26, 2021

Increased brand awareness: Word-of-mouth marketing from customers who love your brand builds positive brand awareness and gets more people interested in your brand. Increased customer retention and lifetime value: Referred users are 18% more likely to stay with a brand than those who weren’t referred.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98