Intercom, Inc.

DECEMBER 22, 2020

As it happens, 2020 has only reinforced this, by highlighting again and again the importance of strong customer relationships as the structural foundation on which solid businesses are built. The post What we learned from Scale in 2020 appeared first on Inside Intercom. What’s coming in 2021?

Customer Experience 220

Customer Experience Customer Feedback Technical Review Framework 220

Intercom, Inc.

NOVEMBER 18, 2019

B2C companies were twice as likely as B2B companies to be satisfied with their chatbot investments, perhaps due to the fact that B2C queries are generally more repetitive and less complex than B2B ones. The most satisfied industries were tech (73%), retail (67%), manufacturing (57%), and healthcare (56%).

User Testing 42

User Testing Product Research Banking B2C 42

Alchemer Mobile

APRIL 14, 2022

Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. “Thanks to the power of mobile, this cutting edge technology is at the fingertips of everyone with a cell phone right now,” Chip Kanne, Head of North America Emerging Sales, Snap. . Data included: Ratings and reviews. Popular phrases.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Intercom, Inc.

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. This is where having the right tech stack comes into play. However, with the right tech stack, your team can handle even complex payment problems with ease.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Alchemer Mobile

MARCH 22, 2022

The Food and Drink industry embraced the transition to mobile in 2020, and the investments paid off in 2021. As such, employees will feel more and more empowered leveraging technology to deliver better guest experiences and feel more empowered and happy to work in a well-run restaurant,” – Chris Comparato, CEO of Toast.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Sachin Rekhi

JANUARY 11, 2021

While I can't claim Taylor Swift's level of productivity during the pandemic with two major album releases, 2020 was still a prolific year of writing for me, publishing 18 new essays and remastering 3 existing ones. A Leader's Guide to Metrics Reviews. The Top 10 Deliverables of Product Managers. Finding Product Culture Fit.

Technical Review 163

Technical Review Data Visualization Framework Vision 163

Roman Pichler

FEBRUARY 14, 2023

These are typically brand-new and young products as well as products that are experiencing a bigger change, for example, to extend their life cycle by addressing a new market segment or by replacing some of the technologies. It is therefore worthwhile to measure the code quality and minimise technical debt. Third, form a product team.

Product Research 371

Product Research Feedback Software Research Software User Testing 371

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Alchemer Mobile

MAY 18, 2022

Others (like expense management or work collaboration) felt the investments they made in mobile in 2020 begin to pay off as the investment in remote work continued to be a priority. Data included: Ratings and reviews. Brands working in monitoring and security faced hurdles more in-line with regular marketplace patterns.

Data Visualization 264

Data Visualization Reporting Tools Feedback Software User Testing 264

Alchemer Mobile

NOVEMBER 19, 2020

But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. A quick review of our funnel and user flow pointed out that our new user experience weeded out all but the most committed users.

Technical Review 245

Technical Review Customer Experience Technology Strategy 245

Centercode

FEBRUARY 11, 2021

Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). And in the realm of technology, Centercode research revealed that 55% of consumers planned to skip in-store shopping completely and purchase new tech devices online — an 8% increase from 2019.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. Ratings and Reviews. Healthcare app ratings and and reviews were slightly lower than macro averages across both iOS and Android.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Centercode

JANUARY 8, 2021

We’ve often described modern technology as highly sophisticated, highly connected, and continuously iterative. The rapid-fire changes of 2020 didn’t change that — in fact, it brought those qualities into sharper relief. It highlighted both the reliability of technology and its shortcomings.

User Testing 98

User Testing Customer Feedback Technical Review Data Visualization 98

Mind the Product

JUNE 9, 2020

If 2020 has taught us anything, it’s that predicting the future is hard and in this episode, sponsored by Amplitude, we turn to Margaret Heffernan to learn how to do it better. Review us on your podcast app so that we can use your feedback to be better. Check out her latest book, Uncharted: How To Map The Future.

Data Visualization 200

Data Visualization Product Research Feedback Software Technical Review 200

Alchemer Mobile

FEBRUARY 18, 2021

While travel looks like it will remain relatively unpopular in the first half of 2021 due to COVID concerns, travel brands are gearing up for a surge of travelers in the second half of the year. Back in May of 2020, we dug into the mobile data to reveal changes in DAU (daily active users) across different industries. Helpfulness.

Travel 230

Travel Feedback Software User Testing Strategy 230

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. This trend shows no signs of slowing down.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization Research Software 228

Alchemer Mobile

MARCH 23, 2021

Below is the month-over-month view of consumer retention in 2020 for all apps included in the study. In 2020, the average app saw 66% 30-day consumer retention. In 2020, mobile teams who proactively engaged with consumers saw their 90-day retention results increase to 48%—double the industry average. 90-day Retention.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Atlassian

FEBRUARY 3, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. Create a code review checklist. Introduce code review metrics. Related Article.

Software Review 111

Software Review Technical Review Systems Review Feedback Software 111

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. To help you formulate your strategy, here are five ways product managers can re-focus on their mobile customers, backed by data from our 2020 Mobile Engagement Benchmark Report.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Indicative

OCTOBER 9, 2020

Indicative continues to climb in the rankings, as G2 names Indicative a Leader in Customer Journey Analytics in G2’s 2020 Fall Report. . According to G2’s Fall 2020 Reports, Indicative was awarded the Leader status based on two main factors: Customer’s high satisfaction scores combined with large market presence. Why We’re Leaders.

Data Visualization 94

Data Visualization Analytic Tools Reporting Tools Technical Review 94

Intercom, Inc.

MAY 25, 2022

We exclusively build on top of a very small set of core technologies. We also partner closely with AWS on new technologies and approaches designed to future proof our rapid growth. This work was completed in early 2020 and the architecture allows us to scale our largest tables indefinitely.

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. So at a really high level, people turned en masse to mobile apps in 2020. The data runs through all of 2020. OK, so looking at 2020 and the mobile landscape as a whole, it was quite robust and dynamic. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

DECEMBER 21, 2023

In this article, we’ve selected 24 of the best AI podcasts for you to listen to improve your knowledge of AI and keep up to date with the future of AI technology in product management and more. It is a valuable resource for ML/AI researchers, data scientists, engineers, and tech-savvy business and IT leaders. TL;DR Podcast.ai

Research Software 104

Research Software Artificial Inteligence Technical Review Technology 104

The Product Coalition

FEBRUARY 15, 2021

Download the Scrum Guide 2020 Reordered for Free How to Make ‘Agile’ Work in Startups Then? Therefore, the first question any aspiring agile startup should answer for itself is simple: is it a sales-driven, product-driven, or tech-driven enterprise? Becoming an agile organization is a tedious, lengthy journey.

Agile 192

Agile Startups Technical Review Software Review 192

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Sound good? Stop talking about customer-centricity; turn it into action.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

TIBCO - Thought Leadership

MAY 6, 2019

Top Technologies Innovative Companies are Using. The types of technologies that companies are using, according to the survey results detailed in the graph below, largely depend on where they are in their journey to digitally transform their business and processes for the modern world. We share a few of them below.

Analytic Tools 99

Analytic Tools Data Visualization Artificial Inteligence Technical Review 99

Product Innovation Educators

APRIL 26, 2021

The 2020 State of Agile Report found that only 5% of organizations have never used Agile practices. Unlike many Scrum teams, our teams work in two-week cadences, and every two weeks they do a sprint review to an advisory team of real customers. New technology and tools are also helping make remote work easier and more connected. [18:27]

Reporting Tools 204

Reporting Tools Feedback Software Technical Review Agile 204

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. Fintech, Healthtech, Edtech – what sort of tech is used within them? Fintech, Healthtech, Edtech – what sort of tech is used within them?

Technical Review 85

Technical Review Data Visualization Artificial Inteligence Analytic Tools 85

The Product Coalition

JULY 8, 2020

Global Services has even named Ho Chi Ming City one of the best cities in the world for software outsourcing due to the attractiveness of the production cost. The local technical skills and competence are constantly growing which makes the Philippines one of the top of mind locations for software development. It releases up to 4.7

Software Development 79

Software Development Software Developers Reporting Tools Software Review 79

The Product Coalition

FEBRUARY 1, 2021

Download the Scrum Guide 2020 Reordered for Free A Brief Refresh: The Product Owner Role According to the Scrum Guide Before we dive into the job ads, let us briefly check the manual on the accountabilities of the Product Owner: The Product Owner is accountable for maximizing the value of the product resulting from the work of the Scrum Team.

Advertising 167

Advertising Technical Review Customer Experience Agile 167

Roy Madden

JUNE 15, 2021

When the world went into lockdown back in March 2020, Steve Makofsky , like many of us, was feeling a little restless. Steve, a long-time tech executive (Disney, Nike), is an engineer with a passion for streamlining his workflow and feeding his mind. Back in the day Steve, a tech old-timer, stayed up to date via blogs.

Technical Review 100

Technical Review Reporting Tools Research Software Systems Review 100

Modus Create

OCTOBER 6, 2021

That’s not to say that legacy technology isn’t a relevant factor anymore. Multiple industries employ outdated software in their core operations and only consider modernization when a critical technology in their stack becomes unsupported (for example, an older version of Java or PHP is sunsetted). Paying off technical debt.

Technical Review 75

Technical Review Reporting Tools Software Review User Testing 75

The Product Coalition

OCTOBER 6, 2020

The tech-savvy people were the first once to adopt these on-demand apps. By the end of 2020, around 7.6 On-demand apps are popular among the businesses due to the increased opportunities and brand recognition they are providing with the addition of extra revenue. Let’s have a look at some stats to get an overview of the same.

Feedback Software 157

Feedback Software Technical Review User Testing Systems Review 157

Innovatemap

MARCH 17, 2021

I’ve been fortunate to work with countless technology companies in my career, and while I met with an incredible number of women executives, CEOs, marketers and more, I most often saw myself in a room among men. The tech industry (and many industries, for that matter) has a long history of gender inequality. percent in 2018 and 26.2

Technical Review 111

Technical Review Reporting Tools Leadership Startups 111

Intercom, Inc.

DECEMBER 2, 2021

When tackling a technical design for a system, make sure you always understand the data models first. Mike Stewart, the former Senior Principal Engineer at Intercom, sat down to talk with Jamie in October 2020 about that word and why he uses it so much at work. The core of algorithms and systems is data models. Here’s Jamie.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

ProductPlan

DECEMBER 11, 2019

And in 2020 we will more than double what we’ve done to keep up with all the changes. In our upcoming 2020 Product Management report, 34% of product managers said that t heir primary product success metric was business-oriented metrics. There’s still plenty of debate regarding just how technical a product manager must be.

Technical Review 84

Technical Review Systems Review Software Review Onboarding KPIs 84

PMLesson's Ace the PM Interview

JULY 6, 2020

Today, there's a rather substantial talent gap in the tech industry. It's been estimated that the number of open computing positions will exceed qualified candidates by nearly 1,000,000 in 2020. Lambda itself claims that 86% of its graduating students find a tech job paying $50,000/year or more within six months.

Software Review 85

Software Review Technical Review Web Developers Web Development 85