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Creating excellent customer experiences with the right e-commerce tech stack

Intercom, Inc.

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. This is where having the right tech stack comes into play. However, with the right tech stack, your team can handle even complex payment problems with ease.

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How our infrastructure scales alongside our customers

Intercom, Inc.

We exclusively build on top of a very small set of core technologies. We also partner closely with AWS on new technologies and approaches designed to future proof our rapid growth. This work was completed in early 2020 and the architecture allows us to scale our largest tables indefinitely.

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Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue?

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How GetAccept uses all of Intercom to grow its revenue by 450%

Intercom, Inc.

After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” . Since its inception in Sweden just over three years ago, GetAccept has grown exponentially, consistently doubling its sales each year with 2020 being no exception. . Going for growth.

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Finding Product-Market Fit – Expert Advice From Prowly’s CEO Joanna Drabent

Userpilot

They worked with many tech companies and were funded $50k from the first round of investors to build the MVP and find Product-Market fit. In 2020, Prowly was approached by Semrush and was soon acquired by them. They worked with many tech companies and were funded $50k from the first round of investors to build the MVP.

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BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

Intercom, Inc.

Well, at the beginning of 2020, no one had the playbook for that. We retailed stores and we sold to companies, including tech companies, and after taking a bit of a break and doing some traveling, I came back to Dublin and took a look around and tech was really beginning to boom. So it was an obvious choice.

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Intercom presents Engineer Chats

Intercom, Inc.

When tackling a technical design for a system, make sure you always understand the data models first. Mike Stewart, the former Senior Principal Engineer at Intercom, sat down to talk with Jamie in October 2020 about that word and why he uses it so much at work. The core of algorithms and systems is data models. Here’s Jamie.