Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. In 2020, the results were no different. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019.

Finance 147

Finance Feedback Software Research Software Systems Review 147

eG Innovations

FEBRUARY 17, 2020

OK, probably not what you have been thinking as the clock struck midnight, but it should be part of your professional goals for 2020. This is where monitoring products will look to continue innovating in 2020. They are still there and available, although they will be End of Maintenance in March 2020 and End of Life June 2020.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

CardBoard

JANUARY 12, 2020

One way to build a communication channel for your customers is to use an in-app messaging platform. Sales and support teams are two functional groups that talk to customers. The post Three trends for 2020 appeared first on CardBoard It. How do we talk to customers? Talking to Customers.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

DECEMBER 2, 2019

With 2020 fast approaching, now’s the perfect time to make sure you’re using the right tools for the job. We’re going to look at the five best customer success tools for 2020. We’ve split them into two groups: Early-stage, and Growth-stage. You can see how different groups engage with your product.

Analytic Tools 66

Analytic Tools Feedback Software Data Visualization Reporting Tools 66

Alchemer Mobile

DECEMBER 21, 2022

The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good. Truly powerful mobile customer engagement comes from hyper-specific brand interactions.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Mironov Consulting

AUGUST 12, 2024

I’ve been studiously avoiding the term MVP (not the concept , but the acronym ) since at least 2020, since it causes endless confusion.  ”  Said another way, they see their role as bringing long lists of things that their functional group (Sales, Marketing, Finance, Compliance/Legal, Support.)

Technical Review 103

Technical Review Agile Customer Experience Finance 103

Alchemer Mobile

AUGUST 6, 2020

The Two Most Impactful 2020 Product Management Trends | With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020, product-focused roles are changing drastically. The Top Mobile In-app Feedback Tools of 2020 | We’ve compiled a list of the best mobile in-app feedback tools for you.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

The Product Coalition

MAY 11, 2021

In March 2020, due to the covid outbreak, Aircall’s employees started working remotely. So I started a weekly group meeting where each PM presented a quick update with a simple format: what was done this week, next topics to tackle and risks or blockers. The answer was: ‘You talk to the Product Manager’.

Leadership 182

Leadership Feedback Software Customer Feedback User Testing 182

The Product Coalition

JANUARY 11, 2023

This happened when I started to learn about UXR for the very first time back then in 2020. It can be either tactical or strategic and uses a variety of qualitative and quantitative methods, including online surveys, focus groups, and interviews. Before the pandemic, Indonesia reached 175.4

User Testing 135

User Testing Product Research Data Visualization Customer Feedback 135

The Product Coalition

MARCH 29, 2022

billion, according to a 2020 report. You can see what kind of messages you’re sending if you have a documented strategy in place. Take Advantage of Social Media Groups To become an effective brand, a business has to connect with its industry community. You can achieve this by joining all the right groups and communities.

Branding 146

Branding Reporting Tools User Testing Research Software 146

Userpilot

MAY 30, 2024

For Google, this is finding an answer to a challenging question, for Facebook – connecting with 7 friends in 10 days, and for Slack – sending 2000 messages. It allows them to send direct and group messages, create channels and workspaces, have voice and video calls, and share files. What’s its secret?

Onboarding KPIs 83

Onboarding KPIs Data Visualization Analytic Tools User Testing 83

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. You can customize your onboarding flows, analyze user behavior, and use in-app messaging to drive engagement. You show the right message to the right users at the right time. You can segment customers into groups depending on their responses. These are must-have for any PM.

Data Visualization 53

Data Visualization Feedback Software Research Software Analytic Tools 53

The Product Coalition

JULY 8, 2022

Christensen , Harvard Business School Professor on Innovation and Growth (1952–2020) With Dr. Christensen’s words in mind, how can one use this theory to build magnificent products and onboard users that might otherwise never consider buying your product? For an instant messaging app, it would be synchronous and asynchronous communication.

User Testing 133

User Testing Framework Research Software Customer Experience 133

The Product Coalition

NOVEMBER 11, 2021

Source- Pixabay The number of remote workers grew substantially in 2020. If you are currently managing a group of remote workers, then your main goal should be keeping them productive. Having tools like instant messaging and video chat software is crucial when trying to check in with your remote employees.

Feedback Software 88

Feedback Software Weak Development Team Technical Review Software Review 88

Userpilot

APRIL 10, 2023

Large user base: it allows you to increase user population quickly, which is essential for products that rely on the network effect, like social networks, messaging apps, or e-commerce marketplaces. Loom, the video-messaging app, is great at that. Slack Slack is a go-to instant messaging platform for SaaS businesses and teams.

Feedback Software 71

Feedback Software Analytic Tools User Testing Strategy 71

UX Planet

FEBRUARY 1, 2024

Instead of a simple email saying, “Let’s connect on LinkedIn,” users’ contacts received multiple follow-up emails, giving the impression that the messages came directly from the users themselves. This information is then used to segregate your interests, hobbies, and groups, enabling them to target you and your friends with ads.

UX 97

UX Travel Download Advertising 97

The Product Coalition

NOVEMBER 10, 2020

Facilitating the human touch through pixels 2020 has been a year of many lessons. User feedback: Because Omada coaches are interfacing directly with users every week via group boards and private messaging, they receive real-time feedback on what’s working and what’s not.

Feedback Software 144

Feedback Software User Testing Customer Feedback Customer Experience 144

Mixpanel

JANUARY 20, 2020

In 2019, we shipped over 80 features and wanted to share some highlights to help you get the most out of Mixpanel – and innovate faster in 2020. For example: Bucket users based on existing properties, such as “Video Duration,” to create specific groups (< 60 = “Less than 1 hour”, > 60 = “Over 1 hour.”) Hello 2020!

Data Visualization 71

Data Visualization Analytic Tools Customer Experience Customer Feedback 71

UX Studio: Product Management

APRIL 15, 2021

We were comfortable in our bubble until 2020 burst it. Things were going pretty well, but then 2020 happened. And we wanted to restore that invisible fabric that holds our group together and makes it vibrate with passion, creativity, and grit. Second ideation round: small groups to select and polish ideas.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

UX Planet

JANUARY 4, 2024

Communication inclusivity: Offer different communication channels like email, instant messaging, or video conferencing to cater to diverse needs and preferences. The Benefits of Diversity : How Variety Strengthens Groups.” The 2020 Survey of Americans with Disabilities. link] [3A] McKinsey Global Institute. mckinsey.com.

Reporting Tools 52

Reporting Tools Construction Research Software Feedback Software 52

Bain Public

OCTOBER 3, 2020

The 5th edition (2020) is an opportunity for Canadians to make a difference, especially in the post-crisis context, by inviting all change-makers, entrepreneurs, and early stage teams to solve societal issues. Date: October 13th, 2020. Where: Online Workshop (open to 2020 cohort only), but you can get FREE access to the Fintech show.

Workshop 52

Workshop Leadership Events Roadmap 52

Mironov Consulting

DECEMBER 31, 2019

The Business of Software conference team is bringing me back to Boston for a 2020 talk on how to hire a Head of Product. When: 21st-23rd September 2020. Where: Seaport Hotel, Boston MA. Title: “Hiring a Head of Product” Register here. No candidate survives our interview process.

Artificial Inteligence 52

Artificial Inteligence Finance Leadership B2B 52

Pragmatic Marketing

MARCH 2, 2020

Editor’s Note: You can learn details about how to employ the competitive landscape paradigm discussed in this blog in Larry and Marc’s article, “Mapping International Go-to-Market Strategies: Using the Competitive Landscape as Your Guide,” in the Winter 2020 issue of The Pragmatic.

Marketing 91

Marketing B2B Customer Experience Consulting 91

Pragmatic Marketing

MARCH 2, 2020

Editor’s Note: You can learn details about how to employ the competitive landscape paradigm discussed in this blog in Larry and Marc’s article, “Mapping International Go-to-Market Strategies: Using the Competitive Landscape as Your Guide,” in the Winter 2020 issue of The Pragmatic.

Marketing 91

Marketing B2B Customer Experience Consulting 91

ProductPlan

MARCH 4, 2022

But that has all changed since 2020, hasn’t it? Note: If you’re selling B2B products, you probably have different messages for your user persona vs. your buyer persona. Do your sales reps know to amplify the message that your app is intuitive enough for someone new to the professional to learn quickly? Survey your user group.

Customer Experience 83

Customer Experience Customer Feedback User Testing Feedback Software 83

Bain Public

SEPTEMBER 14, 2020

The fall 2020 cohort has 3 main themes: Medtech, Industry 4.0 (in Date: Thursday, September 17 2020. With this, he has identified an actionable process that enables him to offer concrete messages about product management and operations. in partnership with Investment Quebec), and Artificial Intelligence (Supply chain).

Workshop 52

Workshop Artificial Inteligence Data Visualization Leadership 52

The Product Coalition

MARCH 26, 2020

Design Elements of Virtual Liberating Structures Virtual Liberating Structures share a set of common design principles: Breakout rooms are used to divide the whole group of participants into smaller workgroups, starting with pairing up two participants. (I A chat channel is used to facilitate communication within the whole group. ??

Agile 78

Agile Customer Experience Consulting Webinar 78

People-First Product Leadership

JANUARY 22, 2024

A 2022 Product School survey found that 45% of product managers felt their team lacked the necessary skills or experience (report behind paywall) A 2020 survey by Amplitude reported that 44% of product managers struggle with building and maintaining high-performing teams. Top that off with. Build in buffer time. An alternative is to use Zoom.

Product Manager 52

Product Manager Product Management Customer Experience Product Research 52

Userpilot

JULY 19, 2021

Send a personalized in-app welcome message when a new user signs up. Walker’s study of 2020 found that 86% of customers valued great customer experiences. It allows you to deliver the right message to the right group at the right time. b) Behavioral messaging. Announce the launch of a new feature to relevant users.

Analytic Tools 96

Analytic Tools Research Software Reporting Tools Customer Communications 96

Product Innovation Educators

DECEMBER 19, 2022

He is the author of Employee Engagement: A Research Overview (Routledge, 2020). There are messages we get that build over time and tell us whether we really belong here or not. Make sure you’re being inclusive in group events. He is the author of Employee Engagement: A Research Overview (Routledge, 2020).

Development 101

Development Product Research Management Management 101

Bain Public

JULY 14, 2020

With this, he has identified an actionable process that enables him to offer concrete messages about product management and operations. Where: Online Workshop (available to 2020 cohort only). In fact, he has created a virtual 12-week product leadership workshop series that he uses as a foundation for online events like this one.

Workshop 52

Workshop Data Visualization Startups Leadership 52

The Product Coalition

APRIL 12, 2021

I joined Aircall in March 2020 as Head of Product. My message was that we need to think about what we are prioritising and what is the most relevant criteria. This is a great opportunity to bring more fun and cohesion in the group and I’ve put quite some effort in finding the best activities together with the team.

Customer Experience 114

Customer Experience Product Manager Product Management User Testing 114

Gainsight

DECEMBER 11, 2020

Increases are apparent in 2020 with accelerated digitalization, where the conversion took place over months instead of multiple years. There are a number of ways to determine the best group of customers for this segment—ARR, size, number of products used, etc. It solves the scale problem while still humanizing the experience.

Customer Experience 52

Customer Experience User Friction B2C Enterprise 52

Indicative

JUNE 1, 2020

year-over-year growth in 2020. From this funnel, we can see that Group A and B convert at a higher percentage when they do not connect their chat, than when they do. We can also see that Group B performs better whether or not chat is connected. It’s critical that you reach audiences with the right message, at the right time. .

Data Visualization 129

Data Visualization User Testing Marketing Product Research 129

The Product Coalition

SEPTEMBER 14, 2020

Instant Chat in Virtual Classroom Instant chats in virtual learning let educators communicate with their learners using text messages. Some virtual classroom software platforms offer group chat areas. As you discuss a subject, suggestive messages appear to create instant conversation and reduce the time taken in typing.

Analytic Tools 97

Analytic Tools Reporting Tools Data Visualization Education 97

Userpilot

SEPTEMBER 14, 2022

Launching a product is a team effort, so it’s essential to assemble a group of people who are passionate about your product and have the skills and experience needed to make the launch a success. Source: 2020 State of Product Marketing report. What kind of messaging will resonate with them? Build a strong team.

Product Research 76

Product Research Feedback Software Research Software Product Marketing 76

Gainsight

JULY 27, 2022

Often, digital CS was adopted as either an afterthought or as a segmentation strategy targeting client groups too small to be cost-effectively served with higher-touch, human-driven CS models. Until recently, digital-led customer success was generally regarded as a younger, less attractive sibling of human-led customer success (CS).

Customer Communications 59

Customer Communications Customer Experience Technical Review Data Visualization 59