Centercode
DECEMBER 22, 2020
You can say what you like about 2020, but you can’t say we didn’t learn a lot. This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), How Defined Processes Are Shaping Success in 2020 (Blog).
The Product Coalition
OCTOBER 13, 2021
While testing, the QA engineers focus on the app operation when changing network conditions, like switching to Wi-Fi or 2G/3G. from insecure cryptography to weak passwords ? With that in mind, QA engineers should pay thorough attention to every aspect of localization testing ? Why is it so important? Edge, 2G-5G, Wi-Fi, etc.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
NOVEMBER 3, 2022
Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.
Gainsight
MARCH 19, 2020
Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. So why are Success leaders often second-class citizens on the executive team?
Mixpanel
NOVEMBER 9, 2020
More recently in 2020, cloud-based data warehouse Snowflake went public at an eye-popping market capitalization of $70 billion. However, they don’t meet everyone’s data needs—particularly product teams’ BI tools are great at visualizing any data that can be queried from a data warehouse. Analysis depth vs. breadth.
Intercom, Inc.
JULY 29, 2021
Well, at the beginning of 2020, no one had the playbook for that. And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Here are some of our favorite takeaways from the conversation.
Gainsight
MARCH 9, 2020
Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. So why are Success leaders often second-class citizens on the executive team?
Expert insights. Personalized for you.
75 
Let's personalize your content