Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support
Intercom, Inc.
NOVEMBER 3, 2022
Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.
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