The Product Coalition

SEPTEMBER 29, 2020

Everything was well and dandy, till, accusations of the algorithm being racially biased popped up in 2020. As Product Managers, we tend to spend 80% of our focus on 80% of the happy scenarios. The 20% sometimes becomes your Differentiator. Innovative features tend to get copied fast, differentiators rapidly becoming basics.

User Testing 131

User Testing Product Research Customer Experience Differentiation 131

Alchemer Mobile

JANUARY 21, 2021

eCommerce sales reportedly increasing by more than 30 percent in 2020. The thing that differentiates BOPIS from some of the other innovations and processes developed out of necessity during the pandemic is this: BOPIS is not going away. The way in which people shop has fundamentally changed, with U.S.

User Testing 182

User Testing Customer Experience Customer Feedback Research Software 182

Userpilot

AUGUST 26, 2021

That's SaaS product management hustling in the background to give you the best experience. In this ultimate guide to SaaS product management, we'll walk you through the benefits of SaaS over on-premise software and how you can build a successful product as a SaaS PM.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Roy Madden

MAY 27, 2021

Started using Feedly Cybersecurity: 2020. Joe used to manage his own personal spreadsheet of 350 sources of information, which he ranked by tiers based on how trusted they were. Leo recognizes most of these names as companies, so he can differentiate if an attack is about Amazon (company) vs. Amazon (the river), for example.

Research Software 109

Research Software Reporting Tools Data Visualization Customer Experience 109

Haines-Group

DECEMBER 28, 2023

This range has been confirmed by a number of studies including: A simple method to assess and report thematic saturation in qualitative research , PLos One 2020, in which researchers concluded that: “…typically 6–7 interviews will capture the majority of themes in a homogenous sample (6 interviews to reach 80% saturation).

Customer Feedback 78

Customer Feedback User Testing Customer Experience Product Research 78

BrainMates

MARCH 23, 2020

Product Management legend Marty Cagan shared his insights on ‘real’ Product Management in a Q&A session with Product Women Sydney at a March meetup. In March 2020, Marty logged in for an hour-long, live-streamed Q&A session with Product Women Sydney, hosted virtually by Brainmates Co-Founder & CEO Adrienne Tan.

Product Research 64

Product Research Product Management Product Manager Research Software 64

BrainMates

DECEMBER 12, 2019

As a social entrepreneur with Full Time Lives and in my Product Management consulting work for Brainmates. How does this affect the world of Product Management? But as I searched for people who are looking at how purpose and mission interact with Product Management I couldn’t find a clear definition. And it has got me thinking….

Product Management 52

Product Management Product Manager Reporting Tools Weak Development Team 52

Userpilot

APRIL 8, 2022

Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. In 2020, Prowly was approached by Semrush and was soon acquired by them. Differentiating from the competition. In Prowly’s case, its differentiating factor was the price.

User Testing 91

User Testing Feedback Software Research Software Product Marketing 91

Mixpanel

SEPTEMBER 21, 2023

Kevin Xu is an engineer-turned-product manager with experience at big tech companies like Google and Stripe. Under Sir Jack, I felt so much more free to talk about some of my more insane ideas, like GameStop back in October of 2020. They say write what you know. Why wouldn’t the same go for building apps?

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

Mind the Product

NOVEMBER 28, 2019

He’s someone you’ll certainly have come across if you’re at all interested in any of the discussion around the thinking and theory behind product management. “So far this week I’ve had eight coaching calls with non-customers, two coaching calls with customers, and one conference in San Francisco for B2B product managers.

CTO Coach 138

CTO Coach Analytic Tools Fractional CTO Research Software 138

Userpilot

SEPTEMBER 14, 2022

In this article, we included the best tips and advice for product marketing managers (PMMs) on how to launch a product, along with various tips that can help your process go smoothly. Both Product Marketing and Product Management teams need to work together. Source: 2020 State of Product Marketing report.

Product Research 79

Product Research Feedback Software Research Software Product Marketing 79

Arpit Rai

MAY 31, 2020

I moved from Bombay to Bangalore in Feb 2020 to join ThoughtSpot. This post is about what one should do in the first 30–60–90 days of joining a new product management job. Manager Building a healthy professional relationship with the manager is perhaps the most critical thing that one should focus on in a new job.

Onboarding KPIs 72

Onboarding KPIs Product Management Product Manager Customer Feedback 72

Amplitude

DECEMBER 18, 2020

When they spoke with over 350 product development leaders for Amplitude’s 2020 Product Intelligence Report , they found that 44% of the companies we surveyed grew by at least 25% by using product analytics as a part of their growth strategy. Part 1: Use Data Management to Build a Solid Knowledge Base. The 5 Parts of Product Analytics.

Data Visualization 116

Data Visualization Analytic Tools User Testing Product Research 116

Business of Software Conference

SEPTEMBER 1, 2022

since 2020 Q1 (Pre-covid). Enterprise pricing does not always mean a radically different product at first but a differentiated product with different levels of service, customization, integration and capability had to be built to meet the demands of the new customer base. Shopify Plus has grown ~2x (!!) From ~14,000 to ~27,000.

Enterprise 52

Enterprise Customer Experience User Testing Differentiation 52

The Product Coalition

JANUARY 4, 2021

The key to understanding which level you are at lies in understanding where your differentiation is?—?at an executive’s guide to strategic product management is waiting for you at www.ganotnoa.com/ebook Originally published at [link] on December 30, 2020. You need to understand the market and act accordingly.

Education 142

Education Marketing Weak Development Team Advertising 142

Arpit Rai

MAY 31, 2020

I moved from Bombay to Bangalore in Feb 2020 to join ThoughtSpot. This post is about what one should do in the first 30–60–90 days of joining a new product management job. Manager Building a healthy professional relationship with the manager is perhaps the most critical thing that one should focus on in a new job.

Onboarding KPIs 52

Onboarding KPIs Product Management Product Manager Customer Feedback 52

ProductPlan

FEBRUARY 18, 2020

Yet product managers generally love what they do and find the role quite fulfilling. However, there’s often a disconnect between aspects of the job that make product managers happy and the metrics upon which they’re judged. When this occurs, product managers must focus on goals unaligned with their passion. The Strategic Shift.

Customer Experience 59

Customer Experience Product Research Customer Satisfaction Reporting Tools 59

Revulytics

DECEMBER 12, 2019

Gartner predicts that by 2021, 75% of software providers will rely on insights from embedded software usage analytics to inform product management decisions and measure customer health (Predicts 2018: Technology Go-to-Market). By 2020, more than 40% of all data and analytics projects will relate to an aspect of customer experience.

Analytic Tools 70

Analytic Tools Data Visualization Research Software Feedback Software 70

Intercom, Inc.

JULY 29, 2021

Well, at the beginning of 2020, no one had the playbook for that. They needed to be really quick coming up with a new, adapted learning management system: “It’s the equivalent of going into an old house and stripping it back to the walls and having to really start from scratch again. SaaS is the subscription business.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Product Coalition

OCTOBER 28, 2019

One of CarMax’s core values is “We Put People First,” and we believe the only way to create a differentiated and impactful customer experience is to see this experience from the perspective of the customer. Digital Second’ what are your thoughts on products role to leverage the voice of the customer to build impactful product experiences?

Product Strategy 60

Product Strategy Strategy Customer Experience Finance 60

Pragmatic Marketing

JULY 18, 2018

When the CCPA goes into effect in January 2020, it will be the most stringent and far-reaching consumer privacy regulation in the United States. As a product manager or product leader, you must be aware of the requirements and the effects it will have on your organization. Your Customers’ Rights Under CCPA.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Pragmatic Marketing

JULY 18, 2018

When the CCPA goes into effect in January 2020, it will be the most stringent and far-reaching consumer privacy regulation in the United States. As a product manager or product leader, you must be aware of the requirements and the effects it will have on your organization. businesses collecting personal data. How to Prepare for CCPA.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Intercom, Inc.

NOVEMBER 3, 2022

Both the software and the processes were outdated, creating a cumbersome experience for managing scheduling and activities – there were just too many spreadsheets to account for and tasks that had to be done manually. It’s a lot easier to manage shifts, schedules, and workloads if that orchestration gets built from the start.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Bain Public

NOVEMBER 29, 2020

Metro Media , a leader in local media solutions and the largest independent publisher in Quebec, was first introduced to Bain Public in the summer of 2020. After finding our approach to product management unique, Metro Media knew we could help them realize their vision of evolving hyper-local digital media through transit apps.

Transportation 52

Transportation Feedback Software Customer Experience Leadership 52

BrainMates

FEBRUARY 12, 2020

Updated February, 2020. As a Product Manager I love the words “market-driven” They have purpose and connotations of real market intelligence (“customer-centric” sits in the same bucket). How to differentiate your Product. These words describe not only the end-product but also how we got there.

Marketing 59

Marketing User Testing Research Software Product Research 59

Amplitude

JANUARY 23, 2020

At the same time, the sheer amount of data that became available in the Teams need to move fast in a competitive landscape, and they need the guidance of a data governance manager to maintain the data taxonomy. By the start of 2020, Amplitude users had logged more than 23 trillion actions in our platform. The Amplitude team can relate.

Data Visualization 58

Data Visualization Government Analytic Tools Feedback Software 58

Product Solving

AUGUST 26, 2020

Your entire job as a product manager is to make impossible things, possible. 5:39 PM ∙ Jul 26, 2020 108 Likes 11 Retweets Building products is, indeed, all about friction. As a product manager, you have to decide which features are your highest value and most important. Define your biggest differentiator, 3.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

The Product Coalition

JANUARY 20, 2020

It happens because up until this point, you were able to manage with the level of answers that you have (that’s how you got them, you needed them to get going), and getting sharper on these questions is not easy to do ?—?so The answers you have are much vaguer and at a higher level than the ones you really need. Help yourself succeed.

Technical Review 78

Technical Review User Testing Customer Experience Feedback Software 78

Intercom, Inc.

SEPTEMBER 17, 2020

Kyum and his team have a unique vantage point into business and career trends across multiple industries – a universal trend they are seeing in 2020 is the risk of burnout. I learned so much, I had so much fun experiencing everything from sales, sales management, operations, customer service. Everyone was just solution-focused.

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

Revulytics

MAY 10, 2017

In that light, we talk a lot about the value of usage analytics to help product management and engineering build great products, and help marketing sell them. By 2020, more than 80 percent of ISVs will shift their models from traditional licensing and maintenance and support to subscription-based, according to Gartner.

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience Customer Feedback 59

Modus Create

FEBRUARY 24, 2020

Organizations from early-stage startups to mature enterprises have been prioritizing design and its methods as a competitive differentiator for years. Such new-found emphasis on design without effective change management can appear to be a land-grab by those who stand to benefit most, while alienating other leaders in the organization.

User Testing 106

User Testing Product Research Customer Experience CTO 106

Modus Create

OCTOBER 20, 2020

This insight became a key differentiator for our product. Existing debt management tools assumed users had enough money to make their minimum payments. As an example, Modus worked with a patent software company to do exploratory research around how to improve their document management system.

User Testing 52

User Testing Research Software Product Research Customer Experience 52

Roman Pichler

FEBRUARY 14, 2023

1] As simple as this sounds, there is a catch: To create value with Scrum, you must understand who the users and customers are, why people would want to use and pay for the product, which business benefits it should generate, and, in the case of commercial products, which features differentiate it from competing offerings.

Product Research 351

Product Research Feedback Software Research Software User Testing 351

Gainsight

JUNE 18, 2020

At athenahealth, a leading provider of network-enabled software and services for medical groups and health systems nationwide , Laura is a Senior Product Manager and Ed is Executive Director, Customer Success Analytics. We needed to demonstrate differentiated value and create a positive experience for our customers.

Data Visualization 52

Data Visualization Analytic Tools Healthcare Customer Experience 52

Gainsight

JULY 7, 2021

The result, as Moore explained, was that “Customer Success Management would soon ‘cross the chasm’ as a mainstream discipline across all businesses and industries.”. Pulse 2020 – Back to Moscone (Or So We Thought). With so much momentum, you could only imagine how excited we were to be heading back to Moscone in May 2020.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Agile Velocity

MAY 20, 2020

As a coach, having worked with countless organizations and executives over the years, from fortune 100 level to start-ups, I’ve reflected on all of the patterns I’ve seen displayed by C-suite level leaders and what differentiates those that have helped create sustainable agility versus those that don’t. . Acknowledgments: .

Agile 84

Agile Feedback Software Data Visualization Research Software 84

Usersnap

NOVEMBER 15, 2019

Walker predicts that by 2020 customer experience will overtake price and product as the main differentiator between competition. . Buzz Archer, Senior Project Manager at Atom, in ebook “How to use product feedback to boost CX” There are a number of ways to gather feedback. Whilst Deloitte and Touche found that .

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49