Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

The Product Coalition

JUNE 24, 2021

In this article, we want to tell you about what happened behind the scenes, including the deck we presented to the Benchmark team. success factor * ownership * valuation = value you own We did YC in January-March 2020 because we thought it would have a significant impact on our success factor. that worked for both us and Benchmark.

Feedback Software 97

Feedback Software Software Review User Testing Development Team Review 97

Modus Create

JUNE 1, 2020

PRWEB) JUNE 01, 2020 – Modus Create, a disruptive consulting, product strategy and Agile development firm, today announced the release of Modus Security, a packaged product that helps organizations identify and address threats to their intellectual property and private information. RESTON, VA. Originally published on PRWeb.

Development Team Review 40

Development Team Review Technical Review Software Review Consulting 40

Gainsight

MARCH 19, 2020

When you look back at January 1, 2020—the hopes, the dreams, the resolutions—it all feels so long ago. And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Get your team on the same page about customers. The twenties.

Customer Experience 85

Customer Experience Customer Feedback User Testing Technical Review 85

Business of Software Conference

APRIL 7, 2020

And so one of the first ones that I came up with and I did like my due diligence and research about this and of course from my own experience and thinking about some of the companies that we work with. So ultimately again you’re trying to create teams that are designed for growth, designed for understanding the customer.

User Testing 69

User Testing Customer Experience Data Visualization User Friction 69

Gainsight

MARCH 15, 2023

With economic uncertainty in the air, SaaS and Customer Success teams want to be more efficient and build durable businesses that withstand the market. For CS teams, efficiency means working smarter and doing more with less—accelerating the current drive toward digital strategies like community, self-service, and more.

Customer Experience 52

Customer Experience Research Software Strategy Development Team Review 52

Gainsight

AUGUST 31, 2020

It is a genuinely worthy lesson about willingness to learn, the ability to adapt successfully, the power of motivating team leadership, the benefits of making data-driven decisions from product usage insights, and the results produced from commitment. So I went from running product to running product and development.”

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52