The Product Coalition

MAY 6, 2020

We understand that’s not an easy choice since you’re likely looking for a team that not only writes an excellent code but also grabs your vision, cares about your business needs, and contributes with its own industry insights and recommendations. They provide mobile app development, web development, and custom software development.

Research Software 78

Research Software Analytic Tools Feedback Software Development 78

Usersnap

JULY 9, 2020

Customer experience is a topic that almost anyone can relate to. If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track. You’ve got to start with the customer experience and work back the technology, not the other way round.

Customer Experience 145

Customer Experience Customer Feedback User Testing Onboarding KPIs 145

Product Talk

SEPTEMBER 13, 2023

We spoke with User Research Director Niklas Fischerström and Chief Product Officer Francesca Cortesi to learn how they’ve worked together to roll out continuous discovery habits at Hemnet. Niklas Fischerström is the User Research Director at Hemnet. “My That’s the question we’ll explore in today’s Product in Practice.

Product Research 277

Product Research User Testing Research Software Feedback Software 277

Amplitude

OCTOBER 14, 2020

Amplify 2020 gathered product leaders from the likes of IBM and Peloton to discuss the shift to a digital everything world, and the takeaway was clear: Your product is your business. In a digital everything world, customers expect innovative, personalized, and even prescriptive product experiences. Luckily, you don’t have to wait.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. Customers are evolving, and so should your CX practices. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience.

User Testing 40

User Testing Customer Experience Customer Feedback Feedback Software 40

BrainMates

NOVEMBER 5, 2020

Here’s my selection of the most inspiring Brainmates posts of 2020 – the year where we said unprecedented way too often. The 7P’s of Product, We also introduced the 7P’s of Product which was a key feature of our hugely successful LTP Digital 2020 Conference. Strong Product Leaders.

Customer Experience 52

Customer Experience Vision Customer Feedback Product Strategy 52

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? Utilizing digital analytics enables them to make data-driven product decisions , and identify user friction and pain points. What’s digital analytics?

Data Visualization 75

Data Visualization Analytic Tools Embedded Analytics Feedback Software 75

Sachin Rekhi

AUGUST 4, 2021

So in 2020, I took a survey of all the available product management courses out there. In this course we’ll introduce 4D roadmaps, a tool for developing highly strategic roadmaps that balance your long-term vision with customer feedback and short-term business priorities.

Technical Review 167

Technical Review User Testing Onboarding KPIs Product Manager 167

Product Management Unpacked

AUGUST 21, 2020

Product Managers at startups also have the ability to make a large impact, with the ability to contribute to the vision and goals of the company with your market research and involvement. You have a small team to work with and everyone is committed to a user-centric approach – user growth and what real users think about the product.

Enterprise 204

Enterprise Startups User Testing Product Research 204

Gainsight

DECEMBER 23, 2019

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. This is a partial transcript of Nick and Gainsight’s vision of the future of customer success. So that’s kind of number one.

Customer Experience 52

Customer Experience User Testing Customer Feedback B2C 52

The Product Coalition

NOVEMBER 10, 2020

Facilitating the human touch through pixels 2020 has been a year of many lessons. One in particular is that companies have a responsibility to protect their users and that they must be held accountable for their decisions. As an example approach: Instead of asking: “How might we increase the amount of time users spend on our platform?”

Feedback Software 144

Feedback Software User Testing Customer Feedback Customer Experience 144

Gainsight

MARCH 1, 2021

Today, we are sharing lessons from Sam Johnson, Chief Customer Officer of Jamf , and Ben Michael, their Director of Customer Success. We wanted Sam and Ben to share their insights on driving scale and how they think about renewals. In July 2020, Jamf debuted on the NASDAQ in a $100 million IPO. Nick : That’s interesting.

Customer Experience 52

Customer Experience User Testing Customer Feedback Data Visualization 52

Alchemer Mobile

NOVEMBER 23, 2020

But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. To me, it simply means that employees or customers can get what they need to get done online. Prioritization is mostly a rational exercise.

Product Research 235

Product Research Product Manager Product Management User Testing 235

BrainMates

NOVEMBER 5, 2020

Here’s my selection of the most inspiring Brainmates posts of 2020 – the year where we said unprecedented way too often. The 7P’s of Product, We also introduced the 7P’s of Product which was a key feature of our hugely successful LTP Digital 2020 Conference. Strong Product Leaders.

Customer Experience 40

Customer Experience Vision Customer Feedback Product Strategy 40

Centercode

NOVEMBER 23, 2020

Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning. And if you’re a maker of tech that relies on machine learning, these errors aren’t doing you or your customers any favors.

Research Software 98

Research Software User Testing Reporting Tools Feedback Software 98

Amplitude

MARCH 9, 2020

Our customers use our product intelligence platform to iterate quickly on big bets, and to stay ahead, they will need a platform that can instantly predict which features and campaigns are most likely to cause growth and make faster product bets without extensive A/B testing—they need predictive analytics with causal insights.

Data Visualization 111

Data Visualization Analytic Tools Artificial Inteligence User Friction 111

Intercom, Inc.

MAY 26, 2021

We used the last few months of 2020 as a time to go back to our values and refresh them, tighten them up (who can remember 11 values?), We had this big, ambitious vision grounded in a deep understanding of a problem that really mattered to our customers. We obsess about our customers’ success. One I really love is Series.

Customer Feedback 138

Customer Feedback User Testing Customer Experience Product Research 138

The Product Coalition

FEBRUARY 5, 2021

How To Get The Most Out Of Customer Interviews We are at risk of only listening to what we want to hear. The main lesson I learned from conducting almost 100 customer interviews for product discovery over the last six months is that there are many ways in which we can become biased during customer interviews.

User Testing 117

User Testing Blog Customer Experience Customer Feedback 117

The Product Coalition

APRIL 13, 2020

what are the undeniable reasons proving that the “ black swan of 2020 ” can be not only a big business disaster but also a big opportunity ? Businesses that are ready to timely optimize business models, marketing, product design and development for changes in the modern market will take advantage in 2020. And what’s most important?—?what

Startups 136

Startups Travel Finance Product Research 136

The Product Coalition

MARCH 25, 2022

At the beginning of this century, the term was used mostly for enterprise solutions, but with time, more customer-focused solutions appeared on the market. Today, the main goals of fintech are to facilitate the interaction with finances and to improve the relationship between financial institutions and customers.

Research Software 122

Research Software Feedback Software Reporting Tools Data Visualization 122

Innovatemap

JANUARY 19, 2021

Healthcare companies have interactions with customers in many places: in-person, through email, text, social media, online chat and on the phone. All the questions and feedback customers provide can be valuable for healthcare organizations, but the conversation is often left siloed in the channel where the customer conversation took place.

Branding 52

Branding Research Software Feedback Software Healthcare 52

Business of Software Conference

NOVEMBER 30, 2020

From pitches that drown customers in a word-soup of features, to high-concept vision pitches that leave customers confused and sceptical – many companies struggle to connect authentically with customers in a way that generates deals. April Dunford BoS USA Online 2020 from Business of Software Conference.

Research Software 64

Research Software User Testing Positioning Product Research 64

ProductPlan

MARCH 23, 2023

Consequently, the next two most significant drivers of product strategy are requests from executive leadership or sales (26%) and customer feedback (26%). That means over half of the product managers are reacting to internal and external feedback instead of planning for the long term. Their product strategy is reactive.

Product Strategy 59

Product Strategy User Testing Feedback Software Strategy 59

Amplitude

JULY 29, 2020

Instead, your product strategy should be a framework centered around providing value to your customers that helps you decide which tactics to explore. Product Mission and Vision. A product vision is the big-picture “why” of your company. Your product vision describes the world that your company wants to create.

Data Visualization 83

Data Visualization User Testing Product Strategy Analytic Tools 83

Userpilot

APRIL 8, 2022

Hint: it starts with user feedback. Product market fit happens when you have identified your target customer (“market”) and you have built the right product for them. Prowly collected feedback and found that the feature that helped them grow was a media database. What is Product-Market fit?

User Testing 87

User Testing Feedback Software Research Software Product Marketing 87

Alchemer Mobile

AUGUST 25, 2020

The worlds of marketing and product are colliding in new ways as customer experience takes center stage. We’re seeing companies hire Chief Experience Officers and Chief Customer Officers to help lead innovation and strategy around the customer experience. At the end of the day, it should always come back to the customer.

Technical Review 130

Technical Review Product Manager Product Management Software Review 130

The Product HQ

JUNE 10, 2024

To name a few, these activities include product development, positioning, and pricing according to customer satisfaction. So product managers require many skills, including technical, marketing, customer feedback, data management, project management, and market evaluation skills. What problems does the new product tend to solve?

B2B 52

B2B Product Research User Testing Data Visualization 52

Userpilot

AUGUST 26, 2021

SaaS product management is different from product management for on-premise software because it's much easier for customers to switch products due to the subscription-based pricing model. On-premise software management tends to involve more client-specific customization because each client installs their own version of the software.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Usersnap

APRIL 27, 2022

For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). We sat down with the team for preventing customer churn and were able to combine churn analytics with customer feedback to reduce it down to 4.26%.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

ProductPlan

DECEMBER 11, 2019

And in 2020 we will more than double what we’ve done to keep up with all the changes. In our upcoming 2020 Product Management report, 34% of product managers said that t heir primary product success metric was business-oriented metrics. Returning the Power Back to the Customer. Companies define the metrics that matter.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Amplitude

OCTOBER 22, 2020

Think back to March 2020. At the Amplify 2020 conference—the largest (virtual) gathering of product and growth leaders in the world—Amplitude’s EVP of Product Sandhya Hegde moderated the panel “Growth in a Pandemic” with three companies that have seen massive growth in 2020: Shipt, Shopify, and Imperfect Foods.

Data Visualization 78

Data Visualization User Testing Reporting Tools Customer Feedback 78

The Product Coalition

MARCH 18, 2021

billion in 2020 to $307.3 Salesforce is a great example of a SaaS provider that specializes in CRM (Customer Relationship Management). Users don’t need to buy and install additional hardware to scale the product. Therefore, users save time and money. A Cision PR Newswire report projects the SaaS market to grow from $158.2

Feedback Software 132

Feedback Software Research Software Reporting Tools User Testing 132

The Product Coalition

JANUARY 23, 2022

However, it does not scale well, with the myriad of devices, OSs, screens and other combinations that exist on the market that your users will utilise. In addition, with over 218 billion app downloads in 2020 , having a quality mobile app is more important than ever. Manual testing of your mobile products is important and useful.

User Testing 194

User Testing Analytic Tools Feedback Software Research Software 194

Gainsight

APRIL 15, 2019

By the way, in case you didn’t feel like clicking on last year’s recap blog, this was a picture of me from the time I was writing it—from the hospital: I won’t tempt the fates by speculating about my health around Pulse 2020. Speaking of 2020, that’s the theme of Pulse 2019: 20/20. Customer Data Infrastructure.

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. How product strategy uses a company's vision to fuel profitability. Your users will thank you one day.

Technical Advisors 106

Technical Advisors Product Research Analytic Tools User Testing 106

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. When the success of your project depends on the quality of the UI/UX design, choosing the right user experience agency to work with is an extremely important task. Top UX Agencies in 2020 1. and Facebook. score on Clutch.co

UX 98

UX Research Software Feedback Software User Testing 98