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Emerge named #1 Global Leader in the 2020 Clutch Leaders Matrix for User Experience Companies

Emerge Insights

Emerge, a Digital Agency in Portland, OR, is positioned highly for Ability to Deliver in the Leaders Matrix in Clutch’s 2020 independent evaluation that compares user experience design capabilities across consulting firms, agencies and design companies.

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50 Inspirational Quotes on Customer Experience to Guide Your Way

Usersnap

Customer experience is a topic that almost anyone can relate to. If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track. We see our customers as invited guests to a party, and we are the hosts. Ian Golding.

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Product Update: December 2020

Indicative

2020 was a year of growth and transformation for Indicative. We released a complete overhaul of our user experience with a focus on fresh design and improved usability. We more than doubled the size of our customer base and reached new heights in query activity. Happy New Year! Monthly Event Count Updates.

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How the pandemic has changed customer support forever

Intercom, Inc.

The channels we use to communicate have shifted dramatically, and customer expectations for fast, personalized support are higher than ever. As a result, companies need to understand their customers and deliver to their high standards if they want to stay competitive. Messaging is rapidly becoming a key channel for customer support.

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A Year in Product – The Greatest Product Growth & Adoption Trends of 2020 & for 2021

Userpilot

Which product trends emerged in 2020 and are here to stay? We’ve interviewed several prominent names in the industry, including the CEO of Product School, Carlos Gonzalez de Villaumbrosia; Andrea Saez, Head of Product Growth and Education at ProdPad; Gen Furukawa, Co-Founder at Prehook; Natália Kimli? What Was New in Userpilot in 2020.

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4 Major Launch Announcements from Amplify 2020

Amplitude

Amplify 2020 gathered product leaders from the likes of IBM and Peloton to discuss the shift to a digital everything world, and the takeaway was clear: Your product is your business. In a digital everything world, customers expect innovative, personalized, and even prescriptive product experiences.

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Solving the customer success equation: Nick Mehta on delivering value at scale

Intercom, Inc.

Few are better placed to explain the concept of customer success than Nick Mehta. As CEO of Gainsight , he has done more than most to popularize the category in the B2B SaaS world, and these efforts recently culminated in the company being acquired by Vista Equity Partners for $1.1 The customer is in the driving seat.