Intercom, Inc.

DECEMBER 10, 2020

Few are better placed to explain the concept of customer success than Nick Mehta. As CEO of Gainsight , he has done more than most to popularize the category in the B2B SaaS world, and these efforts recently culminated in the company being acquired by Vista Equity Partners for $1.1 The customer is in the driving seat.

Customer Experience 223

Customer Experience B2B Data Visualization Product Research 223

Indicative

DECEMBER 2, 2020

Winter is coming and our engineers continue to develop new features to unlock customer insights. How consistently did users log into your app last month? How often did users download content from your site last week? Who are your most engaged customers? This feature is only available for Enterprise customers.

Feedback Software 110

Feedback Software Customer Feedback Data Visualization Download 110

Indicative

NOVEMBER 5, 2020

Still, we’re laser-focused on delivering you more security, self-service, faster customer analytics. SSO allows a user to log into Indicative using a third party authenticated identity provider such as Azure Active Directory, Okta, Auth0, OneLogin and more! Sort events in Ascending or Descending order in the User Activity Timeline.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software User Testing 103

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] How can you capture the right user stories , for instance, if you are unsure who the users are and why they want to use the product? But don’t stop there.

Product Research 364

Product Research Feedback Software Research Software User Testing 364

Indicative

AUGUST 4, 2020

Best Matches will shortlist your Top 6 search results for events, properties, property values, or project names in any dropdown. . View and organize your dashboards to experience improved speeds. We automatically create two projects for new Indicative users: “Testing” (previously called “Development”) and “Production”.

Data Visualization 110

Data Visualization User Testing Analytic Tools Feedback Software 110

Gainsight

MARCH 4, 2022

In 2020, Gainsight’s Adam Joseph, Regional Vice President EMEA, recorded a series called The GameChanger Podcasts. They discussed the fundamentals of customer success, from workflows and processes to startups and enterprise business. That’s right, folks, leave one tab open at a time. Work smarter, not harder.

Customer Feedback 97

Customer Feedback Feedback Software User Testing Customer Experience 97

Userpilot

DECEMBER 2, 2019

Customer success has gone from strength to strength in recent years. More and more SaaS companies are starting to realize how important it is, and so they’re investing more time and effort into it. With that in mind, we thought we’d take a look at the best customer success tools. User profiling. Real-time insights.

Analytic Tools 65

Analytic Tools Feedback Software Data Visualization Reporting Tools 65

Alchemer Mobile

NOVEMBER 16, 2021

Creating an app is the first fight, but promoting your app and gaining loyal customers through generating app downloads will win the battle. In order to have a successful app, you need to get creative to acquire customers. billion apps were downloaded in 2020 alone. billion apps were downloaded in 2020 alone.

Download 246

Download Feedback Software Reporting Tools Customer Experience 246

The Product Coalition

MAY 6, 2020

because it’s one of the most trending approaches to mobile app development that implies building an app that runs on both iOS and Android platforms, covers a broader audience, and allows you to save money and development time. The hybrid apps built by Brainvire Infotech always look intuitive, user-friendly, beautiful, and unique.

Research Software 79

Research Software Analytic Tools Feedback Software Development 79

Indicative

OCTOBER 9, 2020

Indicative continues to climb in the rankings, as G2 names Indicative a Leader in Customer Journey Analytics in G2’s 2020 Fall Report. . Only Indicative connects directly to your data and empowers business users to answer complex customer analytics questions without having to rely on data engineering or SQL.

Data Visualization 94

Data Visualization Analytic Tools Reporting Tools Technical Review 94

Amplitude

JUNE 23, 2020

Yet companies still tend to spend six to seven times more on new customer acquisition than keeping existing customers coming back. And the best way to improve your retention rate is to build amazing customer experiences. Your critical event is an action a user takes that tells you they are retained.

Customer Experience 87

Customer Experience Data Visualization Customer Feedback User Testing 87

Usersnap

JULY 28, 2020

Having a great SaaS name places you in a great location on this map, closer to your target customers and farther away from your competitors, which is exactly what your unique brand needs. Basically, the best SaaS name understands and speaks the customer’s language, and if you’re not sure how to do that, then keep reading!

Naming 52

Naming Feedback Software User Testing Product Research 52

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 74

Reporting Tools Data Visualization Analytic Tools Research Software 74

Userpilot

NOVEMBER 1, 2021

If you've ever heard the term "user onboarding " and felt confused as to what it meant, you're not alone. Here at Userpilot , we regularly talk to hundreds of SaaS companies about their onboarding across the whole user journey. Allow us to share our understanding of user onboarding with you.

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 85

Revulytics

DECEMBER 16, 2019

Glassdoor named Product Manager the fifth best job out of 50 in America, with more job openings than data engineers and DevOps engineers. If you’d like to immerse yourself in product management learning alongside fellow product leaders in 2020, here are our top picks that you don’t want to miss: Mind the Product, San Francisco, CA.

Analytic Tools 76

Analytic Tools CTO Coach Research Software Technical Review 76

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

JULY 20, 2021

Are you looking for the best tactics to increase user engagement for your SaaS product in-app? That’s brilliant, as when more of your users/customers continue engaging with your product, your customer retention rate will keep improving. Why it is important to track and improve user engagement. Let’s get started!

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

The Product Coalition

MAY 5, 2022

They make their users’ lives better in some way and they do it better than anyone else. As a Product Manager, I’ve built my career on building tools and experiences that not only make people’s’ lives simpler, but bring them a little joy along the way, too. How much time and effort will it take to build a solution?

User Testing 152

User Testing Feedback Software Research Software Product Research 152

The Product Coalition

JULY 8, 2022

The truth of the hour is: Come what may, companies or products succeed because they offer a service that a customer truly wants! By adopting the Jobs-to-be-done framework into your product development work, you and your team can enhance your problem-solving skills and address customer needs with confidence. For example?—?if

User Testing 144

User Testing Framework Research Software Customer Experience 144

Amplitude

OCTOBER 14, 2020

Amplify 2020 gathered product leaders from the likes of IBM and Peloton to discuss the shift to a digital everything world, and the takeaway was clear: Your product is your business. In a digital everything world, customers expect innovative, personalized, and even prescriptive product experiences.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Gainsight

SEPTEMBER 20, 2019

The new year is right around the corner, which means time is running out to get your budget in order. Customer growth is the goal of every business, but budgeting for a growth-driven strategy in 2020 is as difficult as ever. Customer growth is constantly evolving as new advancements in technology are made.

Reporting Tools 56

Reporting Tools Customer Experience Customer Feedback Data Visualization 56

Product Talk

APRIL 21, 2021

In fact, the events in the world in 2020 are what really motivated me to dig in and start to explore this topic. In 2020, we saw a lot of social justice issues arise around the world. We know in the tech industry that we’ve had challenges for a long time in terms of the diversity of our employees. We did the research.

Product Research 308

Product Research User Testing Research Software Analytic Tools 308

Innovatemap

OCTOBER 22, 2020

Our website pre-2020 . Our path to a new website experience. Any marketer in 2020 likely faced a similar challenge: maintain existing and/or drive new revenue through the website… or else. For our agency, this required a bit of a culture shift that proved worth the effort. 2020 Outcomes . Then COVID happened.

Customer Experience 52

Customer Experience Naming Strategy Events 52

Business of Software Conference

FEBRUARY 9, 2021

If you don’t have a Head of Product you may suffer from: narrow focus on engineer/development productivity; underpowered product management teams; customer benefits misaligned with actual features; and lack of a realistic product strategy. Building what users actually need. Rich Mironov // Mironov Consulting.

Fractional CTO 64

Fractional CTO CTO Leadership Customer Experience 64

Birst BI

FEBRUARY 13, 2018

Today, Constellation Research , a leading technology research and advisory firm based in Silicon Valley, announced that Birst, an Infor company, for the fourth consecutive time, has been named to the Constellation ShortList for Cloud-Based Business Intelligence and Analytics Platforms.

Embedded Analytics 66

Embedded Analytics Data Visualization Analytic Tools Research Software 66

Nulab

SEPTEMBER 23, 2020

We at Nulab are proud to announce that Backlog was nominated and selected as a finalist in the 2020 Software-as-a-Service Awards! We are so proud to be a finalist in the “Best Project Management” category — our customers continually see our hard work, and this year, so did the SaaS Awards panel.

Naming 61

Naming Technical Cofounder Technical Review Software Review 61

The Product Coalition

JULY 8, 2020

To make a better-informed decision, you should take into account the average experience of customers hiring companies in different locations worldwide. In this article, I’m sharing insights from other seekers of a reliable outsource developer as well as my own experience. It’s ranked # 16 Best Countries for Business by Forbes.

Software Developers 79

Software Developers Software Development Reporting Tools Software Review 79

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? Table of Contents.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Customer Experience 97

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Christy Culp (she/her), Chief Customer Officer at Apptentive: Hello and welcome, everybody.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Lenny Rachitsky

OCTOBER 29, 2024

But most of the time when I try using ChatGPT/Claude/Gemini, I get very meh results. Mike is a full-time professional prompt engineer. You want to make sure the phrasing is attention-grabbing and factual but that the message is also authentic to your product and customer base. Maybe you’re having the same luck.

User Testing 119

User Testing Engineering ChatGPT Research Software 119

UX Planet

APRIL 29, 2024

Most of us viewed it as a functional product that provides value to users, even if it’s not perfect. Designers often associate MVP with crappy visuals and insufficient time to do proper research. It was understood as the smallest release of a product that adds value to its customers. Should the MVP be an experiment or a product?

User Testing 90

User Testing Customer Experience Feedback Software Product Research 90

Nulab

SEPTEMBER 23, 2020

We at Nulab are proud to announce that Backlog was nominated and selected as a finalist in the 2020 Software-as-a-Service Awards! We are so proud to be a finalist in the “Best Project Management” category — our customers continually see our hard work, and this year, so did the SaaS Awards panel.

Naming 52

Naming Technical Cofounder Technical Review Software Review 52

Mixpanel

JULY 7, 2020

Even in pre-COVID-19 times, it’s been held as dogma that loyal users are the core of any SaaS business. But beyond just being active, a product is made great by users who find enough value to form a habit around their usage of it. Users like Brett: A Mixpanel power user. Source: @bretthellman. Our mission?

Data Visualization 137

Data Visualization Customer Experience Feedback Software Onboarding KPIs 137

Gainsight

MAY 14, 2020

We are extremely excited to have announced the Gainsight Horizon Experience at Pulse Everywhere. Our goal is to deliver a product experience that is simple, intuitive, and beautiful, without sacrificing any of the power you need and expect from Gainsight. After experimenting with several solutions, we decided to.

Customer Experience 64

Customer Experience Feedback Software User Testing Customer Feedback 64

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. What is a customer engagement platform (CEP)?

Analytic Tools 96

Analytic Tools Research Software Reporting Tools Customer Communications 96

Arkenea

OCTOBER 17, 2024

According to a survey conducted by Black Book Market Research , 98% of physicians in the United States reported using EHR software in 2020, compared to 87% of healthcare administrators who reported using PM software. Patient data, including names, demographics, insurance status, contact details, etc., can be stored and reused.

Reporting Tools 52

Reporting Tools Research Software Data Visualization User Testing 52

Userpilot

MAY 30, 2024

The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. You will also learn how to find the Aha moment for your product and optimize it for different users. To find your product’s Aha moments, analyze user behavior. Ready to dive in?

Onboarding KPIs 82

Onboarding KPIs Data Visualization Analytic Tools User Testing 82