Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. Supporting tech. Mobile in-app feedback tools & solutions. Apptentive.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Roman Pichler

FEBRUARY 14, 2023

These are typically brand-new and young products as well as products that are experiencing a bigger change, for example, to extend their life cycle by addressing a new market segment or by replacing some of the technologies. It is therefore worthwhile to measure the code quality and minimise technical debt.

Product Research 357

Product Research Feedback Software Research Software User Testing 357

Alchemer Mobile

FEBRUARY 18, 2021

While travel looks like it will remain relatively unpopular in the first half of 2021 due to COVID concerns, travel brands are gearing up for a surge of travelers in the second half of the year. The way consumers interact with brands through their mobile devices has fundamentally changed – forever. Personalization.

Travel 230

Travel Feedback Software User Testing Strategy 230

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. App retention can also be used as a trust signal around how well your brand knows its customers. How brands define “successful” retention is extremely dependent on the length of time measured. 90-day Retention.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Typically, when brands claim this, it’s more of a marketing technique and less of an actual pillar in their product strategy. So, we won’t waste your time. Sound good?

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. Ratings and Reviews. Healthcare app ratings and and reviews were slightly lower than macro averages across both iOS and Android.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Centercode

FEBRUARY 11, 2021

Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). And in the realm of technology, Centercode research revealed that 55% of consumers planned to skip in-store shopping completely and purchase new tech devices online — an 8% increase from 2019.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

Alchemer Mobile

MARCH 18, 2021

Brands shifted focus to improving long-term retention. Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. Almost all apps experienced significant change in their DAU due to COVID-19. The data runs through all of 2020.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. In reality, our data shows that brands only hear from less than 1% of their customer base, which we call the “vocal minority.”.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. This trend shows no signs of slowing down.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

freshtrax

APRIL 19, 2022

Researching the Top Brand Rankings. Best Japan Brands 2020 Rankings. 49% of the 100 brands fall into this category, which is almost half of the total. On the other hand, there are some brands, such as Kuroneko, whose symbol alone is well known around the world. American brands with “only” symbols.

Branding 116

Branding Research Software User Testing Technical Review 116

Centercode

JANUARY 8, 2021

We’ve often described modern technology as highly sophisticated, highly connected, and continuously iterative. The rapid-fire changes of 2020 didn’t change that — in fact, it brought those qualities into sharper relief. It highlighted both the reliability of technology and its shortcomings.

User Testing 98

User Testing Customer Feedback Technical Review Data Visualization 98

Alchemer Mobile

AUGUST 25, 2020

For some brands, they’re moving the mobile app experience out from product and into marketing. In 2020, PMs play a massive role in product strategy and determining the overall customer experience. Due to rapidly-evolving technology, customers have high expectations for the products they use.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

Alchemer Mobile

APRIL 28, 2020

The key piece many major brands are missing right now: Listening. Brands need to give customers the opportunity to express these needs and then actually make changes based on that feedback. Alexandru Voica (@alexvoica) April 17, 2020. I think that before jumping on ads, brands need to take action. JimMarous ? ?

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147

The Product Coalition

OCTOBER 6, 2020

The tech-savvy people were the first once to adopt these on-demand apps. On-demand apps help facilitate multiple brands to grow at an exponential rate. By the end of 2020, around 7.6 Ratings and reviews Another feather in the cap added by these on-demand apps is the feedback system.

Feedback Software 142

Feedback Software Technical Review User Testing Systems Review 142

Alchemer Mobile

MAY 25, 2021

Wherever love leads you—from engagement to wedding and decorating your first home—we’re there, combining compassionate customer service with modern tools and technology.”. Biggest strength: Ratings and reviews. Usually, ratings and reviews are one of the first indicators that something is amiss within the mobile app experience.

Customer Experience 147

Customer Experience Reporting Tools Data Visualization Technical Review 147

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. Fun fact: The number of surveys sent in 2020 increased by 50% year-over-year (for more mobile engagement benchmarks like this, register for our upcoming webinar ). Why is this? Love Dialog.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Modus Create

OCTOBER 6, 2021

That’s not to say that legacy technology isn’t a relevant factor anymore. Multiple industries employ outdated software in their core operations and only consider modernization when a critical technology in their stack becomes unsupported (for example, an older version of Java or PHP is sunsetted). Paying off technical debt.

Technical Review 75

Technical Review Reporting Tools Software Review User Testing 75

The Product Coalition

JULY 8, 2020

Global Services has even named Ho Chi Ming City one of the best cities in the world for software outsourcing due to the attractiveness of the production cost. The local technical skills and competence are constantly growing which makes the Philippines one of the top of mind locations for software development. It releases up to 4.7

Software Development 78

Software Development Software Developers Reporting Tools Software Review 78

Alchemer Mobile

FEBRUARY 2, 2021

For a consistent brand image, all of your marketing activities should communicate and reinforce this one statement. Sprout Social has an in-depth guide to demographic data from the most popular social networks of 2020. Most importantly, don’t forget to include in-app feedback software in your tech stack.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

OCTOBER 26, 2020

That’s why we have collected the top five user experience agencies in the world that have designed thousands of digital products for the most loved and popular brands. This studio was founded in 2013 by Dima Venglinski and collaborated with top brands like Google, Rolls Royce, Huawei, Bolt, Pipedrive, Atlassian, Zoom, and many others.

Customer Experience 92

Customer Experience Research Software User Experience User Testing 92

Indicative

APRIL 27, 2020

Tech professionals who spend their workdays analyzing data, searching for information, learning about processes, writing reports, reading information, and troubleshooting problems are particularly prone to mental fatigue. . Our eyes need rest — so do our brains. So put your laptop down, find a comfortable spot, and get into listening mode.

Data Visualization 122

Data Visualization Artificial Inteligence Technical Review Analytic Tools 122

Intercom, Inc.

JULY 9, 2020

In many ways it offers him a unique perspective which he shares with us here – from his early days exploring search as a means to supporting his gaming tournament websites to spearheading the growth of an increasingly important tech discipline. And that’s resulted in more direct visits from people, but also in more brand searches.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Revulytics

DECEMBER 16, 2019

If you’d like to immerse yourself in product management learning alongside fellow product leaders in 2020, here are our top picks that you don’t want to miss: Mind the Product, San Francisco, CA. Date: July 13-14, 2020. Review Article: The Intersection Between Digital Transformation and a Barbershop Quartet by Dave Cliffe.

Analytic Tools 76

Analytic Tools CTO Coach Research Software Technical Review 76

The Product Coalition

JANUARY 12, 2021

Although 2020 has made marketing a more difficult challenge for the typical business?—?with With the right strategies in place, effective SEO improves the visibility of your company and boosts brand awareness. A brand that uses strong SEO techniques will rank well on Google’s first page for its most relevant keywords?—?connecting

Marketing 135

Marketing Strategy Advertising Customer Experience 135

Mind the Product

SEPTEMBER 1, 2020

April Dunford’s mtpcon Digital 2020 keynote on positioning was so good that we couldn’t pass up the opportunity to dig deeper into the topic with her. April Dunford’s mtpcon Digital 2020 keynote on positioning was so good that we couldn’t pass up the opportunity to dig deeper into the topic with her.

Positioning 129

Positioning Product Research Customer Experience Feedback Software 129

The Product Coalition

MARCH 30, 2021

The pressure is only increasing due to the influence of the pandemic, as more consumers begin to shift their preference to the comforts of home. Otherwise, they won’t choose a company with a tarnished brand image. Is there a way for companies to produce such technically complicated solutions with less financial and effort contribution?

Reporting Tools 93

Reporting Tools Technical Review User Testing Data Visualization 93

The Product Coalition

DECEMBER 15, 2020

buyers in 2020. Descriptive product name The name should reflect more than the product category and brand. It usually includes the category (shirt, watch, drill), brand, model, main features. This is especially important for apparel and accessories, as users might want to review the accessories or prints carefully.

Feedback Software 134

Feedback Software Technical Review User Testing Customer Feedback 134

Gainsight

DECEMBER 20, 2020

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. 2020 was a stress test for recurring revenue businesses. As a CEO friend of mine remarked in March 2020: The things we’re doing in CS these days—and Gainsight is absolutely key to making it happen—are so freakin great.

User Testing 69

User Testing Customer Experience Customer Feedback Analytic Tools 69

The Product Coalition

DECEMBER 22, 2022

SaaS is regarded as the technology most crucial to corporate success. Given that smaller companies now have access to powerful software that is not only pricey but also impossible to buy through traditional methods due to financial restrictions, SaaS is a true blessing for small firms. The SaaS market has increased from $31.5

Analytic Tools 125

Analytic Tools Data Visualization Reporting Tools Startups 125

The Product Coalition

JANUARY 20, 2020

Today, an animated explainer video has become one of the most creative ways to establish warmer relationships between customers and their beloved brands. Startups and big businesses all over the globe use explainer videos to introduce their products, services, or tell about their brands creatively. There’s no need to be?—?we

Research Software 78

Research Software Feedback Software User Testing Product Research 78

The Product Coalition

FEBRUARY 6, 2020

To meet these expectations, companies had to shift their marketing focus from creating brand awareness to managing customer relationships and life cycles. Brand awareness continues to be most often cited as a key purpose of digital marketing. Product recognition instead of brand awareness. Use mixed methods of segmentations.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. What is fintech?

Research Software 121

Research Software Feedback Software Reporting Tools Data Visualization 121

The Product Coalition

FEBRUARY 26, 2021

Pioneering one technology revolution after the other, Apple gave to the world the first user-friendly all-in-one desktop computer, the smartphone that became a way of life , the watch that keeps you connected everywhere at any time, and a digital wallet that is not just cash-free but also contactless. So, what is the source of Apple’s growth?

Customer Experience 103

Customer Experience Technical Review Systems Review Software Review 103

Indicative

APRIL 13, 2020

Tech professionals who spend their workdays analyzing data, searching for information, learning about processes, writing reports, reading information, and troubleshooting problems are particularly prone to mental fatigue. . Our eyes need rest — so do our brains. So put your laptop down, find a comfortable spot, and get into listening mode.

Data Visualization 98

Data Visualization Artificial Inteligence Technical Review Analytic Tools 98

freshtrax

OCTOBER 19, 2021

Accounting for nearly 22% of global mobile game player revenue in the first nine months of 2020, Japan totaled more than $1 billion. First, here’s the technicalities on how to localize the game: 1) Creating a Localization Kit. So it’s no surprise that companies want to localize their games for the lucrative Japanese market.

Research Software 111

Research Software Marketing User Testing Software Review 111

freshtrax

DECEMBER 13, 2024

As we look back on 2024, lets take a moment to reflect on the transformative milestones in branding over the past year. In this review, well explore 12 notable brands that undertook rebranding initiatives and delve into the stories behind their changes. Before diving in, lets consider the role of brands, branding, and logos.

Technical Review 52

Technical Review Customer Experience Branding Vision 52