Intercom, Inc.

JANUARY 21, 2020

People downloaded a record 204 billion of them from the Google and Apple app stores in 2019. If it’s one of the most common elements in our designs, why is it so often the last thing most teams focus on – if they focus on it at all? Mobile apps dominate our digital experiences. Measuring the letters. of its first screen to show text.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. More importantly, we were able to build a fantastic team attracting talent from companies like Alibaba , Google, Skyscanner and PayPal.

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

UX Planet

NOVEMBER 4, 2024

Let’s first look at what bad usability could be costing you, and how it could benefit your organisation. Potential negative impacts Here are some potential impacts of poor usability: Loss of business  — if your website is hard to use, some visitors will abandon it for a competitor.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Mind the Product

OCTOBER 20, 2019

This week, 1,775 product people from across the globe came together for #mtpcon London 2019. We can do this, he explained, by limiting handoffs, using lots of different data sources, building empowered autonomous teams, committing to radical transparency and focussing on curiosity rather than pride. Expose Bad Ideas.

Weak Development Team 93

Weak Development Team Data Visualization User Testing Customer Experience 93

Product Management Unpacked

APRIL 3, 2020

According to a Gartner report “How to Cultivate Effective ‘Remote Work’ Programs Refreshed 14 May 2019, Published 16 January 2018,” three of the four key challenges are: Mutual lack of trust undermines good remote work intentions. Showing support for your team members, even when they make mistakes.

Weak Development Team 163

Weak Development Team Product Management Product Manager Banking 163

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. The team has grown quite a lot, but it’s still tiny: we’re now close to 40 people in 13 different countries. — Close (@close) April 15, 2019. to Close.com. Big announcement!

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . Those risks can be fatal: Mark has found a 75% failure rate for both Series A and Series C startups (as he presented during his 2019 SaaStr talk.).

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Product Innovation Educators

APRIL 22, 2019

When companies do not have cross-functional teams, they become siloed and progress slows down. [13:40] It usually starts in the product or engineering teams, but there’s an increasing interest among organizations trying them out and adopting a top-down approach. Bruce is speaking at Mind the Product , San Fran, July 2019.

Roadmap 212

Roadmap Weak Development Team Vision Books 212

ProductPlan

JANUARY 9, 2019

With so much great content out there, we did our best to round up some of our favorite quotes from product leaders to help you kick off 2019. Don’t just know about soft skills, develop them. John Cutler believes successful products are built by teams that take on challenges together, from start to finish.

Product Research 90

Product Research Weak Development Team User Testing Customer Feedback 90

Intercom, Inc.

JULY 17, 2021

Marianne joined us in 2017 as a Sales Development Representative. I never knew I was poor. I never knew the struggle until I was older and realized, ‘Oh woah, we were poor.’ In 2019, my parents got in a really bad car accident and completely totaled their car. It’s always, always who you are with. Take a look.

Weak Development Team 138

Weak Development Team Customer Experience Marketing Development 138

The Product Coalition

NOVEMBER 24, 2020

A Scrum Master should recognize that different stages of a Scrum Team’s development require different approaches: some, teaching; some, coaching; and some, mentoring. A Scrum Master’s principal objective should be to remove themselves from daily operations by enabling the Scrum Team to be self-organizing. A cross-functional?—?be

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

The Product Coalition

FEBRUARY 5, 2021

And too often I’ve seen poor leaders resort to micro-management, HIPPO, and dictatorship in order to fulfil their strategies. is to either be more strategic or to develop more as a leader. and, How do you impart your experience and toolkit onto your team? As a result, I’ve come to value 5 different aspects of product leadership.

Leadership 171

Leadership Technical Advisors Product Research Weak Development Team 171

The Product Coalition

JULY 17, 2018

to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. It develops for Android and iOS, but also for the web.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Good Product Manager

SEPTEMBER 6, 2018

Product Management Planning for 2019. As we look ahead to 2019, we see increased recognition of product management as a key function, and growth in the discipline, though there are still challenges, and there is certainly room for improvement. ” Upcoming Product Management Events. — Jeff Lash (@jefflash) August 23, 2018.

Events 74

Events Product Management Product Manager Weak Development Team 74

The Product Coalition

MARCH 3, 2022

I’ve also witnessed several agile consultancies starting to adopt more product discovery work and seek out, what I would call, more product orientated Agile Coaches, those with a product management background over a project or IT development one. In 2019, LinkedIn reported similar results. PwC job ad from Linkedin?—?looking

Product Research 167

Product Research Data Visualization Consulting Agile 167

Product Talk

JANUARY 19, 2022

I teach teams that business outcomes are derived from your business model. My business model formula looked something like this: # of teams in my coaching program x price per team. Increasing the number of teams that I coach would increase both revenue and impact. I can only work with so many teams at once.

Product Research 225

Product Research Workshop Weak Development Team Books 225

Alchemer Mobile

JUNE 9, 2020

And over the next 10 to 12 minutes, I’m going to talk about how you in the mobile teams around the world can really fix a big problem around what we think of is the feedback funnel. Like when we talk about leads, we’re ultimately talking about another person or a team on the other end.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Gainsight

APRIL 15, 2019

So we’re weeks away from Pulse 2019, and guess where I’m drafting this blog post? Speaking of 2020, that’s the theme of Pulse 2019: 20/20. And in our 20/20 strategy, we introduce a particular focus on the most important partner in driving enterprise-wide CS—Product teams. So this is crazy. I’ll wait!

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

UX 179

UX User Testing Weak Development Team Customer Experience 179

Userpilot

MAY 1, 2024

Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. Renowned for his tenure on Airbnb’s product team, Lenny’s professional journey truly began in 2010 when he served as the CEO of a budding startup named “Localmind.”

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Business of Software Conference

APRIL 24, 2020

Claire Lew // CEO, Know Your Team. In this BoS Talk, Claire discusses how n o one sets out to be a bad boss, but it’s easy to become one. Learn how to ask your team the right questions, why trust is important, and why being nice can be a bad thing. My name is Claire Lew and I’m the CEO of Know Your Team.

Weak Development Team 40

Weak Development Team Vision Feedback Software Management 40

Intercom, Inc.

JULY 9, 2020

And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. Atlassian does not have an outbound sales team.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Good Product Manager

SEPTEMBER 6, 2018

Product Management Planning for 2019. As we look ahead to 2019, we see increased recognition of product management as a key function, and growth in the discipline, though there are still challenges, and there is certainly room for improvement. ” Upcoming Product Management Events. — Jeff Lash (@jefflash) August 23, 2018.

Events 60

Events Product Management Product Manager Weak Development Team 60

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Motor: Weakness in how one can control their muscles, bones and joints. More on that later.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Summing it up: Sprint describes how to include design in your product development. little about product design.

Books 138

Books Technical Review Research Software Data Visualization 138

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Split

JANUARY 8, 2020

Over the past few months we’ve been out in the field, chatting with development and operations teams from more than 100 different organizations around the U.S. We wrap up this piece with some tips on how some of these teams are implementing best practices. Software development teams are moving faster than ever.

Weak Development Team 83

Weak Development Team Customer Experience Reporting Tools Product Research 83

Atlassian

FEBRUARY 18, 2022

Psychologically safe work environments allow team members to feel that they can safely take calculated risks without fear of repercussions. On the journey to success, how your team members feel about their work environment may be just as important as the skills they bring to the table. 5-Second summary. What is psychological safety?

Weak Development Team 132

Weak Development Team Leadership Consulting Reporting Tools 132

Good Product Manager

DECEMBER 16, 2018

Twas the night before product launch, when all through the team. Not a developer was coding, nor crafting a meme. And so begins my 2019 holiday-themed blog post: ’Twas the Night Before Product Launch: A SiriusDecisions Holiday Poem. Product Management Planning for 2019. Twas the Night Before Product Launch.

Research Software 68

Research Software Product launches Product Management Product Manager 68

The Product Coalition

SEPTEMBER 14, 2020

It thwarts organizations efforts to scale agile product development. Everyone in your product development ecosystem should have a shared, consistent, and coherent answer to the fundamental question, “What is your product?” New technology variations and developments are part of ongoing improvements to your product’s value proposition.

Product Research 113

Product Research Customer Communications Reporting Tools Research Software 113

UX Studio: Product Management

FEBRUARY 26, 2019

It will introduce the top UX agencies here and shamelessly put our team on the list as well. Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. The team also holds trainings and workshops. The Top UX Agencies. Digital Telepathy.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Business of Software Conference

SEPTEMBER 3, 2019

Business of Software Conference USA 2019 Speaker Reading List. Here are the books that this year’s Business of Software Conference USA 2019 speakers say have had the biggest influence on their business lives, and what they are reading now. ” Claire Lew, CEO, Know Your Team. BoS USA 2019 BoS Europe 2020.

Feedback Software 11

Feedback Software Books Weak Development Team Customer Feedback 11

Business of Software Conference

JANUARY 23, 2020

In this talk at USA 2019, Rahul talks us through the different aspects to think about when designing business software and how to make an everyday task exciting and surprising for the user. It’s an altogether different kind of product development. Status relatively easy to do in team based products. And finally completion.

User Testing 97

User Testing Customer Experience Feedback Software Research Software 97

Business of Software Conference

APRIL 17, 2020

Today, more and more teams are discovering the benefits and flexibility that remote working provides; and in an ever changing world, could remote working become the new normal? So actually, when I made the title of like creating like effective remote teams, I think there’s like a lot of stuff that goes into it.

Weak Development Team 64

Weak Development Team Feedback Software Software Review Reporting Tools 64

The Product Coalition

DECEMBER 20, 2018

You are supposed to coherently navigate the development, design, and marketing of a product. Anything from working as a team or long-distance communication can be improved with the right application. Besides, a bad plan can really damage you in the long run. Product Management is one of the toughest jobs out there.

Roadmap 61

Roadmap Data Visualization User Testing Technical Review 61

Mixpanel

NOVEMBER 9, 2020

In 2019, industry-leading Business Intelligence (BI) tools, Looker and Tableau, were acquired by Google and Salesforce for over $18 billion combined. However, they don’t meet everyone’s data needs—particularly product teams’ BI tools are great at visualizing any data that can be queried from a data warehouse.

Data Visualization 111

Data Visualization Analytic Tools Differentiation User Testing 111

Indicative

FEBRUARY 6, 2020

Thanks to customer feedback we have a lot of exciting features in the pipeline, that’s why we’d love if you shared your feedback (good or bad) here through our two-question survey ! The insights and information important to you and your team will automatically be delivered via email when you need them. 2019 Product Highlights.

Data Visualization 81

Data Visualization User Testing Product Research Reporting Tools 81