The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 126

Analytic Tools Data Visualization Reporting Tools Startups 126

Intercom, Inc.

APRIL 13, 2021

A large part of making this belief a reality is the idea of running less software. For this reason, we chose to run exclusively on AWS and wherever possible, we make use of battle-tested AWS services, be it RDS Aurora for our relational databases, the Simple Queue Service (SQS) for our async workers or ElastiCache for our caching layer.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Melissa Perri

JANUARY 4, 2020

2019: "How do I hire a Chief Product Officer? 2019: "I'm going to get my MBA so I can be a product manager." 2019: "I have 800 Product Owners who have never done the role before, can you help train them?" 2019: "Duh, of course I want my people talking to customers. 2019: "Product reports to the CPO."

User Testing 386

User Testing Data Visualization Research Software Feedback Software 386

Alchemer Mobile

JANUARY 30, 2020

In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” No matter your business, change and investment in new Voice of the Customer (VoC) technology can be scary. NPS is Dead. Emotion data tells you the “why.”.

Reporting Tools 173

Reporting Tools Technology Data Visualization Customer Experience 173

Alchemer Mobile

APRIL 11, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Finance apps. Note on methodology: This report includes data from over 800 unique Android and iOS apps across all app categories, from January 2018 to December 2018.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

DevelopmentCorporate

FEBRUARY 4, 2019

The Software Equity Group (SEG) has published their 2019 Annual Report that analyzes 2018 software M&A transactions. The 93 page report is chockfull of stats and trends including EV/Revenue, EV/EBITDA multiples, revenue growth, margin growth, and EBITDA growth and trends over the past three years. […].

Reporting Tools 40

Reporting Tools Data Visualization Analytic Tools Research Software 40

The Product Coalition

SEPTEMBER 21, 2019

According to a recent report from Coresight , there have been 6,986 store closures so far this year. One of the main reasons so many retail companies are in a death spiral is because they’ve been slow to adopt new technologies. If you don’t want to end up in the retail graveyard, you’re going to have to update your current technology.

Reporting Tools 61

Reporting Tools Technology Embedded Analytics Artificial Inteligence 61

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Adopting a new system or complying with internal best practices can come with a learning curve.

Data Visualization 75

Data Visualization Analytic Tools Reporting Tools Customer Experience 75

Revulytics

SEPTEMBER 27, 2019

Commercial Value of Unlicensed Software in North America and Western Europe. Data from the BSA Global Software Survey 2018 shows significant revenue generation opportunities in regions with strong intellectual property (IP) laws. Regional strategies to generating revenue from the unlicensed use of software yield the best results.

Reporting Tools 83

Reporting Tools Analytic Tools Magazine Data Visualization 83

Usersnap

JANUARY 31, 2019

Digital marketing tools are a way to gain a competitive edge. We put together a list of 25 tools that will help you to satisfy your customers, automate repetitive tasks and give you a better insight into how users are interacting with your customers’ product. This is a marketing platform which offers true automation.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Modus Create

JULY 19, 2019

Methods and approaches to digital transformation are becoming solidified, and a couple of studies 1 2 released in 2019 highlight the motions that have taken place and show emerging patterns for digital transformation in large organizations. Keep in mind, these groups are relatively small today, ranging from 2 to 8 people 2.

Reporting Tools 79

Reporting Tools Data Visualization Research Software Analytic Tools 79

eG Innovations

AUGUST 18, 2022

Virtual desktop infrastructure (VDI) is a technology that refers to the use of virtual machines to provide and manage virtual desktops. There are several vendors of VDI technologies today – Citrix with Citrix Virtual Apps and Desktops, VMware with Horizon, AWS with WorkSpaces and AppStream 2.0, Typical VDI Architecture.

Analytic Tools 52

Analytic Tools Reporting Tools Enterprise Technology 52

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

The Product Coalition

AUGUST 6, 2021

In today’s competitive business environment, technology is increasingly shaping the strategies that companies develop to try to outdo their competition. One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users. Let’s dive right in.

Consulting 158

Consulting Reporting Tools Engineering Research Software 158

UX Planet

AUGUST 12, 2024

From 2019 to 2022, MENA and Indonesia saw over 100% CAGR, while India had a 66% CAGR. The goal was to develop a modern solution to address these issues. Image of Local supermarket Problem Statement Supermarkets struggle with manual delivery management systems. How might we integrate seamlessly with existing supermarket systems?

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Feedback Software 98

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlighted the growing influence the product management discipline has over the toughest challenges facing organizations today, such as digital and strategic transformation.

Data Visualization 101

Data Visualization Reporting Tools Customer Feedback Artificial Inteligence 101

Mind the Product

AUGUST 4, 2020

Currently, there are thousands of products, apps, and services driven by machine learning (ML) that we use every day. As was reported by Crunchbase, in 2019 there were 8,705 companies and startups that rely on this technology. trillion to global GDP by 2030.

Artificial Inteligence 248

Artificial Inteligence Reporting Tools Research Software Product Manager 248

Reveal

AUGUST 15, 2022

But is Logi Analytics the right embedded analytics solution for your organization? We are taking a deeper look into the pros and cons of the Logi Analytics embedded analytics solution and introduce you to the #1 Logi Analytics alternative – Reveal. Why choose Reveal? Logi Analytics Overview. The Pros of Logi Analytics.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

The Product Coalition

JUNE 11, 2020

Emphasis on contactless medical care drives the healthcare centres to look up to the IoT solution providers for an effective approach to tackle chronic diseases. IoT solutions for COVID-19 are possible using tools like tracking devices and sensors. Hospitals use connected thermometers to screen patients and staff.

Research Software 78

Research Software Healthcare Reporting Tools Data Visualization 78

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. Build a multi-channel personalized communication system.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Alchemer Mobile

FEBRUARY 21, 2019

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years. That’s 20% growth year-over-year.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. Risk of exclusion  — in some sectors there are no competitors, e.g. some health or government services.

User Testing 40

User Testing Product Research Reporting Tools Testing 40

Userpilot

AUGUST 5, 2024

Zoom : Moved from “Zoom for video, conference rooms & phone” to “One platform for limitless human connection.” Monday.com : Changed from “A new way to manage your work” to “Your go-to work platform.” Improve team collaboration with real-time communication tools.

Messaging 95

Messaging Framework Feedback Software Research Software 95

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. But, pointing fingers at the customer service agents is no solution.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Alchemer Mobile

APRIL 9, 2020

The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. Download the 2020 Mobile App Engagement Benchmark Report. This is our fifth consecutive year conducting this research.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Reveal

AUGUST 17, 2022

Among all embedded analytics products on the market, Tableau is certainly one of the most popular BI tools for analyzing, visualizing, and working with data. But like any other software solution on the market, Tableau is also not perfect and surely not the best fit for every business use case.

Embedded Analytics 59

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 59

ProductPlan

DECEMBER 11, 2019

In 2019, most product managers are using metrics to make decisions. Sure, product managers need numbers to report up the chain to track progress around goals. In our upcoming 2020 Product Management report, 34% of product managers said that t heir primary product success metric was business-oriented metrics.

Technical Review 84

Technical Review Systems Review Software Review Onboarding KPIs 84

Modus Create

SEPTEMBER 11, 2023

With over 100 million developers and 370 million repositories, GitHub is the world’s most popular platform for source code management and a driving force behind today’s open-source revolution. 90% of the Fortune 500 manage their software on GitHub, and that number is only increasing. Enabling it directly in GitHub is incredibly easy.

Enterprise 110

Enterprise Reporting Tools Research Software User Testing 110

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. If that‘s the case, you can use the data presented in this report as a benchmark. Another 19% of companies reported having a CX or VOC (Voice of Customer) team. Companies above 500 employees reported having 5-10 people on the CX team.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Mixpanel

OCTOBER 21, 2019

Following up on the success of our 2017 Product Benchmarks Report, we’re happy to share the latest version of our flagship content piece. The 2019 Product Benchmarks Report breaks down the data you need to understand how your product stacks up. DOWNLOAD REPORT. For more insights and trends, check out the full report.

Data Visualization 40

Data Visualization Reporting Tools Analytic Tools Feedback Software 40

Mixpanel

OCTOBER 21, 2019

Following up on the success of our 2017 Product Benchmarks Report, we’re happy to share the latest version of our flagship content piece. The 2019 Product Benchmarks Report breaks down the data you need to understand how your product stacks up. DOWNLOAD REPORT. For more insights and trends, check out the full report.

Data Visualization 40

Data Visualization Reporting Tools Analytic Tools Feedback Software 40

Reveal

DECEMBER 2, 2021

This is where tools such as Reveal and Looker come in handy – they convert raw data into easy-to-understand and easy-to-use insights that enable organizations to reshape and modernize the way they do business. Looker is a browser-based, business intelligence platform that helps collect, analyze and visualize raw data. What is Looker?

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

freshtrax

JULY 16, 2019

PKSHA Technology Inc. It is an e-commerce company that provides a platform on the C2C online resale marketplace. It is an e-commerce company that provides a platform on the C2C online resale marketplace. The platform started from a mobile phone app and has expanded to a website with more than 10 million active monthly users.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91