Userpilot

JULY 29, 2024

Using software for product management. This article will examine some of the best product management software in the market. TL;DR Choose a product management platform with advanced features, a user-friendly interface, customization, third-party integrations, scalable pricing, robust security , and collaboration features.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

The Product Coalition

JANUARY 5, 2021

It’s probably a distant memory but before the technological revolution, shoppers would walk into a retail store and take guidance from salespersons to make purchasing decisions. The advent of technologies such as smartphones and digital eCommerce and the plethora of online information?—?about

Data Visualization 187

Data Visualization User Testing Artificial Inteligence Reporting Tools 187

Intercom, Inc.

FEBRUARY 6, 2020

In 2019 research firm IDC found them to deliver 869% ROI (??) And it’s an advantage that traditional corporate learning platforms simply can’t replicate. Just look at the world of marketing: there are now more than 7,000 tools , up from a mere 150 in 2011. That’s the case for a lot of the new technology that comes out.”.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Alchemer Mobile

APRIL 11, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Finance apps. The insights you gather should inform your product roadmap and rally your development team around a single point: the customer. Profile of an average app in the Finance category.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

Alchemer Mobile

JANUARY 30, 2020

In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” No matter your business, change and investment in new Voice of the Customer (VoC) technology can be scary. Emotion data tells you the “why.”. NPS is Dead.

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Reporting Tools Technology Data Visualization Customer Experience 173

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlighted the growing influence the product management discipline has over the toughest challenges facing organizations today, such as digital and strategic transformation.

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Data Visualization Reporting Tools Customer Feedback Artificial Inteligence 101

Alchemer Mobile

MAY 28, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Lifestyle apps. The intimate nature of apps in the Lifestyle category combined with the convenience they offer make them a powerful tool for understanding the customer journey. Probably not.

Feedback Software 223

Feedback Software User Testing Customer Experience Customer Feedback 223

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 125

Analytic Tools Data Visualization Reporting Tools Startups 125

Amplitude

JANUARY 21, 2021

The road to better decision-making begins with enabling self-service access to data. When various team members have data in front of them, they can have informed conversations about the reality that the data represents. When good data gets into the hands of great people, companies can realize amazing business outcomes.

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Data Visualization Reporting Tools Product Research Customer Feedback 105

Mixpanel

FEBRUARY 6, 2020

In 2019, industry-leading Business Intelligence tools (BI tools), Looker and Tableau, were acquired by Google and Salesforce for over $18 billion combined. These massive deals show that BI tools and data warehouses are a powerful combo that companies across the globe are incorporating into their tech stacks.

Data Visualization 103

Data Visualization Analytic Tools Reporting Tools Technical Review 103

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Alchemer Mobile

APRIL 25, 2019

It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment. Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Travel apps. version releases, feature releases, and more?

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Alchemer Mobile

MARCH 21, 2019

We recently hosted a webinar sharing exclusive new data from our 2019 Mobile Customer Engagement Benchmark Report , which empowers companies seeking to understand how their customer feedback metrics stack up against the market, provides insight into where top brands set the bar, and explores opportunities to improve their mobile customer experience.

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User Testing Customer Feedback Feedback Software Data Visualization 149

Usersnap

JANUARY 31, 2019

Digital marketing tools are a way to gain a competitive edge. We put together a list of 25 tools that will help you to satisfy your customers, automate repetitive tasks and give you a better insight into how users are interacting with your customers’ product. This is a marketing platform which offers true automation.

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Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Intercom, Inc.

AUGUST 18, 2021

But all too often the way the underlying data is collected makes NPS little more than a vanity metric, easily rigged to give the impression of positive customer sentiment, leading to shallow insights and false assurances. Intercom’s Customer Advocacy team formed in 2019 with a mission to turn every Intercom customer into an advocate.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Amplitude

MAY 3, 2020

You might be wondering: how does Amplitude compare to a tool like Google Analytics? In this video, I’ll break down the main differences between Amplitude and Google Analytics so your team can make an informed choice about the tools you use. Making analytics accessible and actionable is a passion of mine.

Data Visualization 137

Data Visualization Analytic Tools User Friction Reporting Tools 137

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Adopting a new system or complying with internal best practices can come with a learning curve.

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Data Visualization Analytic Tools Reporting Tools Customer Experience 75

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. We reached out to 100+ digital companies and compiled the statistics to provide insights into the State of Customer Experience in 2020. If that‘s the case, you can use the data presented in this report as a benchmark.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Alchemer Mobile

AUGUST 5, 2020

Mobile customer feedback – specifically customer sentiment and emotion data – is the biggest area of opportunity right now for finance apps. And in order to get there, we need to look at data from before the world changed while we try to interpret what comes next. You can download the full report here.

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

Reveal

DECEMBER 1, 2021

Reveal Embedded Analytics. Choosing the right embedded analytics platform for your business needs is paramount. Table of contents: What are embedded analytics platforms? Embedded analytics benefits Top 7 embedded analytics platforms Reveal Looker Toucan Sisense Logi analytics Tableau Power BI.

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Embedded Analytics Data Visualization Analytic Tools Reporting Tools 53

The Product Coalition

AUGUST 6, 2021

In today’s competitive business environment, technology is increasingly shaping the strategies that companies develop to try to outdo their competition. One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users. Let’s dive right in.

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Consulting Reporting Tools Engineering Research Software 158

Product Talk

FEBRUARY 7, 2024

It’s not just about training people to conduct interviews , use opportunity solution trees , or test assumptions —though those are all important activities—it’s also about convincing them of the value of these activities and getting the people they work with on board as well. Click the image to see a larger version.

Product Research 271

Product Research Reporting Tools User Testing Research Software 271

Mind the Product

JANUARY 2, 2019

Why don’t we ask ourselves a simple question when we create our products and services: are they humane? Let’s all agree to ask ourselves a question when we create our products and services: are we making life better for our users? User-centred Public Services. Does our work mess with needs being met in the broader world?

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Data Visualization Government Reporting Tools Customer Feedback 141

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

UX Planet

AUGUST 12, 2024

Deliveasy enhances delivery efficiency and customer satisfaction for Indian supermarkets with real-time tracking, route optimization, and detailed analytics. From 2019 to 2022, MENA and Indonesia saw over 100% CAGR, while India had a 66% CAGR. The goal was to develop a modern solution to address these issues.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Feedback Software 98

Userpilot

JANUARY 12, 2024

Graphs and charts are a great way to display statistics and visualize data points. As we move deeper into the era of data, data visualization is even more important. It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. A horizontal funnel chart.

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Data Visualization Analytic Tools Onboarding KPIs Research Software 93

Intercom, Inc.

JUNE 10, 2019

Elasticsearch is a core technology at Intercom. It powers everything from article, conversation and user search to reporting, billing, message delivery and even our internal log management and analytics. It’s impossible to provide generic shared tooling for all clusters because they all support different APIs.

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Reporting Tools Data Visualization Analytic Tools Software Review 35

Alchemer Mobile

AUGUST 26, 2021

In-app feedback is also immediate, so you get insight into what’s happening in real-time. It allows you to have insight into the overall customer experience and larger brand perception. A cart abandonment survey allows you to gain insight into improving the checkout experience from those who aren’t completing purchases.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Reveal

AUGUST 17, 2022

Reveal Embedded Analytics. Among all embedded analytics products on the market, Tableau is certainly one of the most popular BI tools for analyzing, visualizing, and working with data. Tableau has been helping businesses to transform raw data into valuable insights for more than 16 years.

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Embedded Analytics Data Visualization Analytic Tools Reporting Tools 59

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Gainsight

AUGUST 18, 2022

Seismic won the Visionary award, given to an organization that has mastered using 360 views, scorecards, and advanced reporting to shift their teams from reactive to proactive. Seismic is dedicated to understanding how customers use their software to lead to value, and they’re obsessed with data.

Analytic Tools 23

Analytic Tools Reporting Tools Data Visualization Customer Experience 23

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Alchemer Mobile

APRIL 28, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. Read on for data-supported benchmarks Utilities apps should focus on in 2021 and beyond based on what was learned from a year like no other. Ratings and Reviews.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. China is the only region where data analytics is not on this list.

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Data Visualization Research Software Reporting Tools Analytic Tools 78

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics.

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Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52