Alchemer Mobile

APRIL 9, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. This is our fifth consecutive year conducting this research.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Digital shopping exploded in 2020, with an increase in both consumers and usage. The new interactions led to improved retention. Popular Phrases.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Intercom, Inc.

JULY 31, 2019

With the right setup, a chatbot can power your marketing as well so you never miss a lead. 53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. What is chatbot marketing? By using chatbots.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Mind the Product

DECEMBER 24, 2019

Despite all the political, social and ecological upheavals in 2019, it’s been a busy and successful year for Mind the Product, not to mention the evolving product management community we aim to support. James Mayes (@James_Mayes) October 12, 2019. 2019 also saw the launch of MTP’s weekly Wednesday podcast, The Product Experience.

Travel 109

Travel Download Agile Framework 109

UX Studio: Product Management

NOVEMBER 5, 2018

UI trends 2019? So we’re going to revisit the hottest topics of late 2018 and predict the UI design trends of 2019. We at UX studio chose 7 UI trends that will surely stick around in 2019! In this post we cover: Which factors are influencing the UI trends of 2019? The top seven UI trends in 2019.

Research Software 111

Research Software Feedback Software User Testing Customer Experience 111

Alchemer Mobile

APRIL 6, 2021

Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Food and Drink consumers also responded marvelously to brands who proactively asked for and acted on their feedback.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Alchemer Mobile

APRIL 28, 2021

issues with supply chains, global price drops, and budget constraints impacted each brand differently. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. This is our fifth consecutive year conducting this research.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Alchemer Mobile

JANUARY 28, 2020

With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020 , product-focused roles are changing drastically. Given this, they’re being trusted with more and more responsibility to push the brand vision forward and maintain focus throughout quickly-changing priorities.

Product Management 191

Product Management Product Manager Reporting Tools Technical Review 191

Intercom, Inc.

SEPTEMBER 22, 2020

Brian says: Intercom’s SVP of Marketing Shane Murphy-Reuter recently caught up with Brian to talk about the importance of conversational relationships and how they can drive exponential business growth. Brian says: “My ‘aha’ was that it was impossible to market to a modern human, they were getting good at blocking it out.”.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

Alchemer Mobile

MAY 19, 2021

mParticle is the customer data platform for brands leading the CX revolution. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. In-app mobile surveys: There was a 50% increase in the number of surveys sent in 2020 from 2019.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Alchemer Mobile

MAY 28, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Lifestyle apps. While there are lots of ways to listen to customers, mobile surveys are among the most effective for Lifestyle brands. Regularly survey customers to gauge sentiment.

Feedback Software 223

Feedback Software User Testing Customer Experience Customer Feedback 223

Intercom, Inc.

JUNE 7, 2019

In addition to the new brand direction, we also made many changes on the development side, which I detailed in this Twitter thread. Our new marketing site has lots of goodies from the development side of things that I'm excited to talk about. stevenpetryk) May 30, 2019. — Steven Petryk ?? (@stevenpetryk) May 30, 2019.

Customer Experience 159

Customer Experience Engineering Analytic Tools Branding 159

Intercom, Inc.

MARCH 28, 2019

Few roles in business are as fraught with uncertainty as that of the Chief Marketing Officer. This is in large part a reflection of marketing today, a world where the scope of marketing activities has broadened significantly. B2B marketing has become radically more complex, and it follows that the role of the CMO has too.

Research Software 117

Research Software Reporting Tools Data Visualization Customer Experience 117

freshtrax

MAY 28, 2019

Incorporating video content into your marketing mix is becoming more crucial and the Japanese market is no exception. Top Japanese YouTube Channels by Subscribers (As of May 2019). The wrong partnerships may damage your brand. Cisco estimates that video traffic will consume 82% of global internet traffic by 2022.

Research Software 96

Research Software User Testing Product Research Branding 96

Andrew Chen

JANUARY 9, 2020

The podcast ecosystem in 2019. A really detailed 68 page analysis of the podcast market. 2019 state of tech investing: Pre-seed- Bet on the entrepreneur. – so many Japanese brands! Magic metrics indicating a startup probably has product/market fit. It’s super fun. Seed- Bet on the team.

User Testing 110

User Testing Data Visualization Product Marketing Marketing 110

Mind the Product

DECEMBER 13, 2018

It’s testament to the appeal of Manchester and its product community that we’ve been able to attract some of the world’s best speakers from some phenomenally interesting brands. There’s no better conference to attend if you’re working in product management, digital, or marketing in or near Manchester.

Analytic Tools 120

Analytic Tools Research Software Data Visualization Government 120

Alchemer Mobile

AUGUST 26, 2021

It allows you to have insight into the overall customer experience and larger brand perception. This survey revealed differences in customer sentiment depending on app/brand and insight into purchaser behavior. According to our latest Benchmark Report , there was a 50% increase in the number of surveys sent in 2020 from 2019.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

APRIL 25, 2019

In order to fully understand how your app’s experience compares with the market, it’s important to look at benchmarks in your specific app category. Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Travel apps.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Alchemer Mobile

SEPTEMBER 5, 2019

How do these apps cope with the challenges of competition, fragmentation, and marketing fit? Talking about the mobile experience, G Suite issued some crucial updates for iOS and Android in 2019. Google’s latest material design principles also win my respect, creating a cohesive, branded experience that many tools seem to lack.

Feedback Software 204

Feedback Software Data Visualization User Testing Product Management 204

Alchemer Mobile

JANUARY 30, 2020

In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” Brands who cling to traditional VoC initiatives (like NPS) without expanding have become stuck. Put simply: Traditional customer sentiment metrics tell you the “what.”

Reporting Tools 173

Reporting Tools Technology Data Visualization Customer Experience 173

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. Apptentive’s annual mobile app engagement benchmark reports serve as a baseline to help product managers and mobile marketers across categories understand their app’s engagement strengths and areas for improvement.

Travel 147

Travel Finance Research Software User Testing 147

Product Management Unpacked

JULY 11, 2019

What began as his justification for hiring more people ultimately became a cornerstone in new thinking about brand management – today’s product management. Hiring them from the market could satisfy your company’s needs for a while. Modern product management started in 1931 with a memo written by Neil H.

Education 217

Education Automotive B2C Product Management 217

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. App retention can also be used as a trust signal around how well your brand knows its customers. How brands define “successful” retention is extremely dependent on the length of time measured.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Intercom, Inc.

JULY 17, 2021

Will joined us in 2019 and has been hiring top talent ever since. I’d like to eventually move into marketing. I came from advertising and design agencies and I now mostly support our marketing recruiting efforts. I love talking to marketers about the problems they solve everyday.

Advertising 211

Advertising Customer Experience User Testing Research Software 211

Alchemer Mobile

FEBRUARY 21, 2019

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

The Product Coalition

JANUARY 5, 2021

about brands, product pricing, and customer reviews?—?have It allows brands to expand customer personalization, enhance customer service, employ demand forecasting, and thus trigger loyalty and improved sales. For retail brands, it’s likely to boost their profits.

Data Visualization 187

Data Visualization User Testing Artificial Inteligence Reporting Tools 187

Alchemer Mobile

MARCH 21, 2019

We recently hosted a webinar sharing exclusive new data from our 2019 Mobile Customer Engagement Benchmark Report , which empowers companies seeking to understand how their customer feedback metrics stack up against the market, provides insight into where top brands set the bar, and explores opportunities to improve their mobile customer experience.

User Testing 149

User Testing Customer Feedback Feedback Software Data Visualization 149

Alchemer Mobile

JUNE 10, 2020

The data in this post shows us how winning brands design in-app surveys for great customer feedback flows. In 2019, apps sent 44,849,700 consumer surveys, which is a 29 percent increase from 2018. Another important distinction is that, on average across industries, brands only hear from ~1 percent of their customers surveyed.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

freshtrax

JULY 2, 2019

With Japan ranking as the world’s 4th largest e-commerce market following China, the United States, and the United Kingdom, it’s reasonable to gravitate towards Japan as a key market to expand your retail business. Monthly site visits (as of June 2019). Top Japanese B2C e-commerce marketplaces. Total annual sales (JPY).

User Testing 92

User Testing Research Software Reporting Tools B2C 92

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Brands shifted focus to improving long-term retention. So bear with my enthusiasm. There we go.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Usersnap

JANUARY 31, 2019

It doesn’t matter if you are a solopreneur digital marketer, a freelancer or work in a huge digital marketing agency. Digital marketing tools are a way to gain a competitive edge. Usersnap is a go-to tool for Digital Marketing Agencies who are looking to incorporate customer feedback into their products and services.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

freshtrax

MARCH 7, 2019

Starting a new business can be an exciting new venture, but many times startups tend to overlook one of the most foundational steps for success : branding. Branding plays a crucial role in establishing your company’s identity and ensuring consistent messaging, which is especially important when introducing a new company to the world.

Branding 68

Branding Startups Vision Customer Experience 68

Alchemer Mobile

MAY 21, 2020

As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time.

Finance 147

Finance Feedback Software User Testing Research Software 147

Alchemer Mobile

MAY 27, 2020

What we buy and how we buy it looks very, very different today than it did in 2019. So, what are retail brands to do? Ultimately, this report is meant to serve as a yardstick for retail apps like yours seeking to understand how their customer feedback and engagement metrics stack up against the market.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. Finance apps typically have fewer ratings and reviews based on their customer bases being smaller than larger markets. While Finance apps survived 2020 relatively unscathed, the market is still fiercely competitive. Ratings and Reviews.

Finance 147

Finance Feedback Software Research Software Systems Review 147

The Product Coalition

DECEMBER 14, 2019

The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. According to Clutch , S-PRO is one of the financial software development leaders in 2019. The financial industry is not an exception.

Analytic Tools 79

Analytic Tools Research Software Software Developers Software Development 79