Mind the Product

DECEMBER 24, 2019

Despite all the political, social and ecological upheavals in 2019, it’s been a busy and successful year for Mind the Product, not to mention the evolving product management community we aim to support. James Mayes (@James_Mayes) October 12, 2019. 2019 also saw the launch of MTP’s weekly Wednesday podcast, The Product Experience.

Travel 103

Travel Download Agile Framework 103

Intercom, Inc.

JANUARY 14, 2019

That’s why we have put together our first ever Intercom reading guide for 2019. We hope this collection of reads that moved us has the same effect on you and that in 2019 you find some nugget of wisdom here that meaningfully influences your thinking, your work or simply how you spend your time.

Books 150

Books Technical Review Marketing User Testing 150

UX Studio: Product Management

NOVEMBER 5, 2018

UI trends 2019? So we’re going to revisit the hottest topics of late 2018 and predict the UI design trends of 2019. We at UX studio chose 7 UI trends that will surely stick around in 2019! In this post we cover: Which factors are influencing the UI trends of 2019? The top seven UI trends in 2019.

Research Software 111

Research Software Feedback Software User Testing Customer Experience 111

freshtrax

MARCH 7, 2019

Starting a new business can be an exciting new venture, but many times startups tend to overlook one of the most foundational steps for success : branding. Branding plays a crucial role in establishing your company’s identity and ensuring consistent messaging, which is especially important when introducing a new company to the world.

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Branding Startups Vision Document 68

Business of Software Conference

NOVEMBER 24, 2020

In this talk delivered at both BoS Conferences in 2019, Gareth shares some concrete and clear steps you can take to build a culture of trust with your peers, your investors, your team and your company. Every week we send out a brand new talk from Business of Software Conferences. Video, Sketchnote & Slides below.

Framework 52

Framework Branding UX Events 52

freshtrax

MAY 28, 2019

Top Japanese YouTube Channels by Subscribers (As of May 2019). Let’s look at the top female Japanese female YouTubers to understand the characteristics of their content and channels: Top Female Japanese YouTubers by Subscribers (As of May 2019). The wrong partnerships may damage your brand. Reference: UUUM IR information 2019.

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Research Software User Testing Product Research Branding 96

The Product Coalition

DECEMBER 14, 2019

According to Clutch , S-PRO is one of the financial software development leaders in 2019. Recently, S-PRO has also been listed as the number one Blockchain developer 2019 by Clutch and top software development company by GoodFirms. According to Clutch , Sidebench is one of the best financial software development providers in 2019.

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Analytic Tools Research Software Software Developers Software Development 79

Amplitude

DECEMBER 12, 2019

This October at Amplify 2019 , we brought together the largest gathering of growth, product, design, and data experts under one roof. Here are the top six highlights from Amplify 2019. The only way to kick off our 2019 highlights is by mentioning the incredible speakers that joined us this year including Eric S. The speakers.

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Workshop Events Branding Engineering 52

Business of Software Conference

DECEMBER 1, 2020

In this talk from BoS Europe 2019, you will gain an understanding of why the discovery process is broken – but also how you can employ a new approach to fix it that will complement your existing practices. Every week we send out a brand new talk from Business of Software Conferences. Video, Sketchnote, & Slides below.

Product Research 52

Product Research Framework Branding UX 52

The Product Coalition

DECEMBER 20, 2018

2019 And Beyond The point of making public predictions is not to be correct, but to at some point in future to ponder over the reasons for incorrect interpretation of the present. Facebook Last year has been a tumultuous one for Facebook, and the most important asset they lost is the trust in their brand by both lawmakers and users.

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Research Software User Testing Startups Enterprise 60

Intercom, Inc.

MARCH 28, 2019

We sat down with Heather to get her take on what it means to be a CMO in 2019. This is episode three of Scale, a brand new podcast series on moving from startup to scale up. Yes, lead generation and revenue are important, but so too is brand, even if it’s harder to measure than more data-driven marketing tactics. “I

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Research Software Reporting Tools Data Visualization Customer Experience 117

Alchemer Mobile

APRIL 9, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. There’s always another delivery app or loyalty program trying to lure customers away, especially for QSR brands.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Business of Software Conference

NOVEMBER 26, 2020

In this talk from BoS Europe 2019, Sarah discusses why Dressipi started as a B2C play but the data it collected on customers has a much higher value to fashion retailers as it enables them to forecast demand more effectively and reduce their unsold inventory. Every week we send out a brand new talk from Business of Software Conferences.

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Data Visualization B2C Branding UX 52

Gainsight

JUNE 11, 2019

Pulse 2019 is over, but I’m still basking in the afterglow. Go to the Pulse 2019 Recap Page. Go to the Pulse 2019 Recap Page. Go to the Pulse 2019 Recap Page. Go to the Pulse 2019 Recap Page. We unveiled a brand new suite of five products—the Gainsight Customer Cloud. We made it.

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Feedback Software Data Visualization Customer Feedback User Testing 58

The Product Coalition

MARCH 27, 2019

2019 will be an interesting year. Mobile application development will continue to boom and being the curious and passionate devs that we are, we’ll try to take a shot at what’s going to trend in 2019. In any case, this is something that we believe will trend in 2019 as it doesn’t appear to lose any steam whatsoever.

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Development User Testing Customer Experience Definition 61

Alchemer Mobile

APRIL 13, 2021

Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. The new interactions led to improved retention. Popular Phrases.

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Feedback Software Research Software User Testing Systems Review 232

Mind the Product

DECEMBER 13, 2018

It’s testament to the appeal of Manchester and its product community that we’ve been able to attract some of the world’s best speakers from some phenomenally interesting brands. It powers THG’s own brands, including lookfantastic, MyProtein, ESPA and Glossybox, as well as such international giants as Nintendo and Honda.

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Analytic Tools Research Software Data Visualization Government 117

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”.

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Feedback Software Product Research User Testing Feedback Loop 147

Alchemer Mobile

JUNE 10, 2020

The data in this post shows us how winning brands design in-app surveys for great customer feedback flows. In 2019, apps sent 44,849,700 consumer surveys, which is a 29 percent increase from 2018. Another important distinction is that, on average across industries, brands only hear from ~1 percent of their customers surveyed.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

The Product Coalition

MARCH 26, 2019

Whether you are already using a qualitative app analytics tool or completely new to the concept, by the end of this course you will become a qualitative analytics champion and an overall stronger, data-driven brand. Interested in enrolling in this limited time, free course? Registration is now open! Free Course!

Analytic Tools 60

Analytic Tools Data Visualization Branding Information 60

Alchemer Mobile

APRIL 21, 2020

Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. While there’s still more to do, 2019 is the most we’ve seen brands leverage mobile customer feedback to improve their products and adjust their overall business goals.

Travel 147

Travel Finance Research Software User Testing 147

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Renewal Center is available in beta now and will be released in the Summer of 2019. People Maps.

Data Visualization 75

Data Visualization Analytic Tools Reporting Tools Customer Experience 75

freshtrax

SEPTEMBER 10, 2019

In 2018, radiko started an audio ads program, which enables advertisers to target specific user segments to promote their brand and/or service. In 2018, radiko started an audio ads program, which enables advertisers to target specific user segments to promote their brand and/or service. Source: radiko media kit.

User Testing 77

User Testing Research Software Customer Experience Advertising 77

Innovatemap

JULY 8, 2021

Jeff founded his Indianapolis startup in early 2019 to help contractors determine the legitimacy of a potential client without needing to send a truck. We also identified inconsistencies with the existing brand identity and the vision Jeff had for the company. The shapes are straight-edged with sharp corners and thick lines.

Naming 52

Naming Branding B2C User Testing 52

Alchemer Mobile

JANUARY 28, 2020

With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020 , product-focused roles are changing drastically. Given this, they’re being trusted with more and more responsibility to push the brand vision forward and maintain focus throughout quickly-changing priorities.

Product Manager 191

Product Manager Product Management Reporting Tools Technical Review 191

freshtrax

JULY 2, 2019

While selling your products directly to consumers from your website gives you full control over your brand and higher profit margins, it might be difficult to reach a large audience and generate sales, unless you already have strong brand awareness. Monthly site visits (as of June 2019). Top Japanese B2C e-commerce marketplaces.

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User Testing Research Software Reporting Tools B2C 92

Amplitude

SEPTEMBER 12, 2019

Here are a few of the more notable highlights so far from Amplitude’s journey in 2019. In Q2 2019, we celebrated our biggest quarter of new customers ever, with over 100 new corporate and enterprise customers globally across consumer, SaaS, media, and ecommerce, including Procter & Gamble, GoFundMe, Glossier and Traveloka.

Data Visualization 69

Data Visualization Analytic Tools User Testing Customer Experience 69

Alchemer Mobile

APRIL 28, 2021

issues with supply chains, global price drops, and budget constraints impacted each brand differently. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. This is our fifth consecutive year conducting this research.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Intercom, Inc.

JUNE 7, 2019

In addition to the new brand direction, we also made many changes on the development side, which I detailed in this Twitter thread. stevenpetryk) May 30, 2019. Our old site is a Rails application, which required engineering effort whenever we wanted to change a page. (@stevenpetryk) May 30, 2019. stevenpetryk) May 30, 2019.

Customer Experience 159

Customer Experience Engineering Analytic Tools Branding 159

Alchemer Mobile

APRIL 6, 2021

Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Food and Drink consumers also responded marvelously to brands who proactively asked for and acted on their feedback.

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Feedback Software Research Software User Testing Systems Review 243

Userpilot

AUGUST 22, 2024

Additionally, she completed a Blockchain Strategy Programme at the University of Oxford in 2019. In 2019, Maja expanded her influence as an advisor, working with EKWB, a global leader in PC liquid cooling solutions, where she supported the company’s growth in enterprise and mass-market segments. Maja Voje’s newsletter homepage.

Books 90

Books User Testing Analytic Tools Feedback Software 90

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. App retention can also be used as a trust signal around how well your brand knows its customers. How brands define “successful” retention is extremely dependent on the length of time measured.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Alchemer Mobile

JANUARY 30, 2020

In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” Brands who cling to traditional VoC initiatives (like NPS) without expanding have become stuck. Put simply: Traditional customer sentiment metrics tell you the “what.”

Reporting Tools 173

Reporting Tools Technology Data Visualization Customer Experience 173

Alchemer Mobile

OCTOBER 8, 2020

Google Play changed their star rating algorithm towards the end of August 2019 , and it continues to change as seen in their 2020 update. Google Play also weighs recent ratings more heavily, so it becomes even more important to decouple and use your rating opportunities carefully. Newness” matters more in the ratings algorithm.

Feedback Software 147

Feedback Software User Testing Strategy Product Research 147

Intercom, Inc.

SEPTEMBER 22, 2020

At the time, the advent of modern technology, like caller ID, spam protection software, and ad blockers, offered a way to finally dodge brands’ non-relenting bids for attention. Gartner’s 2019 Hype Cycle for Digital Marketing and Advertising echoes this sentiment. What do these brands have in common?

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211