Userzoom

APRIL 5, 2018

Ecommerce is constantly evolving and from a UX perspective, I think we’ve generally been moving in a positive direction. In this post, I’ll pick out a few UX trends I’ve noticed on ecommerce sites over the past year, and some things to watch out for in 2018. The post Six ecommerce UX trends for 2018 appeared first on UserZoom.

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The Product Coalition

MARCH 29, 2018

April 10th, 2018 Join my first webinar product discovery anti-patterns? —?from Join the “Product Discovery Anti-Patterns” Webinar on April 10th, 2018 With GDPR becoming effective on May 25th, 2018, I kindly ask you to register by downloading an invitation. See you on April 10th, 2018! Thank you for your understanding! ??

Product Research 60

Product Research Webinar Agile Technical Review 60

Gainsight

SEPTEMBER 28, 2018

He’s seeing the CIO position continue its evolution away from a reactive, tactical “firefighting” position to a much more strategic voice. — Nick Mehta (@nrmehta) September 27, 2018. — Marc Baizman (@mbaizman) September 27, 2018. Thank you for having me @Dreamforce !

Customer Experience 60

Customer Experience Data Visualization Definition Agile 60

Melissa Perri

JANUARY 4, 2020

Not every company has seen all these changes, but by and large I think it's been a positive push forward and I'm proud of where we've come from and where we have gotten to. -- 2014: "I do not need Product Managers, I can run my company myself,I have the strategy." 2018: "Can you teach people how to do MVP experiments?

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User Testing Data Visualization Research Software Feedback Software 386

Pragmatic Marketing

DECEMBER 10, 2017

Even though it was frustrating, I understood why the software vendor was trying to gather customer feedback—to help with 2018 planning. This was also a one-off email request, which meant that gathering product feedback was seen as an isolated event as they headed into 2018 product planning. It was not all bad though.

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User Testing Customer Feedback Feedback Software Customer Experience 70

Userpilot

JULY 29, 2019

When I started my first business 6 years ago (which has miraculously survived until this day) I didn’t even have a clue what “market or product positioning or product positioning strategies” were. Not because of the product itself – but how it was positioned on the market. If you’re wondering where’s SaaS?

Feedback Software 83

Feedback Software Positioning Reporting Tools Strategy 83

Gainsight

NOVEMBER 13, 2018

In case you missed it, or just want to relive the magic, we’ve summed up some memorable moments and takeaways from Pulse Europe 2018. A popular theme at Pulse Europe 2018 was CS > CSM. 87% of Pulse attendees say that CS will have a high positive impact on their ability to reach business and customer outcomes.

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Customer Experience Product Research Certifications Data Visualization 68

The Product Coalition

MARCH 4, 2024

link] Let's talk business Strategic Changes WhatsApp’s journey has been marked by strategic changes aimed at enhancing its value proposition and market position. The company saw its revenue go from ~$443 million in 2018 to ~$1.3 Back then, WhatsApp was still in its early stages, having launched just two years prior.

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Analytic Tools Data Visualization Customer Experience User Testing 114

The Product Coalition

JULY 17, 2018

Retail sites recommending ‘products you may like’ and ensuring that the checkout process for customers is as frictionless as possible are all designed to drive monetization of a digital experience.

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User Testing Customer Experience Product Management Product Manager 70

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. Michael Trafton (@mikeytrafton) October 3, 2018. The post The Product Market Fit Engine | Rahul Vohra, CEO, Superhuman | BoS USA 2018 appeared first on Business of Software USA. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers.

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Alchemer Mobile

APRIL 11, 2019

But despite these hurdles, Finance apps are uniquely positioned for incredible engagement opportunities, and app publishers are capitalizing on the opportunities that arise. Note on methodology: This report includes data from over 800 unique Android and iOS apps across all app categories, from January 2018 to December 2018.

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Finance Feedback Software User Testing Customer Experience 203

UX Studio

DECEMBER 14, 2023

Fun fact: UX Folio reached the 100 paying users milestone in 2018, October. 2018: Rapid growth As the team grew, we needed more space and also more structure. We moved to a new office and introduced the Studio Lead position as a full-time professional support for the researchers and designers on the team.

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Research Software UX Feedback Software User Testing 90

Mind the Product

JANUARY 3, 2020

We launched in 2013 and redesigned the app in early 2018. billion visually impaired or blind people (October 2018). There have been some positive moves in recent times, in part driven by legal requirements, and big tech companies now have accessibility officers and accessibility teams. The Approach. It was a big decision for us.

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Data Visualization User Testing Customer Experience Product Research 152

The Product Bistro

DECEMBER 7, 2018

As I have settled into a permanent (well, as permanent as any position is) role, the Product Bistro languished. In early 2018, I realized that I didn’t need to advertise my services, as I really didn’t have the spare time it would take to keep it fresh. Not much came of it until this year.

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Data Visualization Advertising Dashboard Reference 195

Product Innovation Educators

SEPTEMBER 30, 2024

However, recognizing the need for a more structured approach to innovation, the airport established a dedicated innovation team in 2018. DFW’s commitment to innovation, as exemplified by their “Future of Travel Transformed” motto, positions them at the forefront of airport innovation.

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Research Software Feedback Software User Testing Technical Review 104

Alchemer Mobile

APRIL 25, 2019

HotelTonight then takes the opportunity to not only respond to the positive comments, but to share more about the feature for others who may be curious. Note on methodology: This report includes data from over 800 unique Android and iOS apps across all app categories, from January 2018 to December 2018.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Mind the Product

NOVEMBER 2, 2018

Martin Eriksson opened #mtpcon London 2018 – the world’s largest conference for passionate product people – by telling us that despite all he’s achieved, he feels like a fraud. This Imposter Syndrome is a deep fear of being exposed as someone who doesn’t know what they’re doing, despite their position in the world.

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Research Software User Testing Product Research Customer Experience 150

Intercom, Inc.

FEBRUARY 11, 2019

While most feedback was positive, there were some customers who felt it was too expressive or not professional enough for their business. Cody Keith (@codykeith) October 9, 2018. — MODassic (@modassic) August 1, 2018. ” Beyond the positive reaction, the results we saw were staggering. — ???????

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User Testing Feedback Software Customer Experience Customer Feedback 158

The Product Coalition

OCTOBER 13, 2022

Thus, I took a small sacrifice and landed a full-time volunteer position at a biotech startup in Waterloo, Canada. But what ultimately mattered was that this experience gave me my first real internship at Blackberry in early 2018?—?triggering Our group even won a prize at Hack Harvard 2018!

Product Management 78

Product Management Product Manager Management Management 78

UX Planet

FEBRUARY 2, 2024

We will examine concrete use cases as well as ethical considerations to ensure a positive future. Solid governance, careful oversight, and intentional design will help ensure positive outcomes. We will explore how these emerging technologies could revolutionize user research in the coming years. Physical Review Letters, 125(4).

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User Testing Research Software Product Research Artificial Inteligence 79

Business of Software Conference

SEPTEMBER 10, 2018

I am currently reading Enlightenment Now by Steven Pinker about how, despite recent setbacks, the general direction of civilization is inexorably positive for the whole of humanity. The post Here’s what our Business of Software Conference USA 2018 Speakers are Reading appeared first on Business of Software USA.

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CTO Coach Software Review Research Software Fractional CTO 49

Melissa Perri

OCTOBER 4, 2018

In late March of 2018, Shelley Perry of Insight Venture Partners reached out to me about an opportunity. Product is the only position that touches everything across the organization and helps pull it together to create a compelling offering for its customers. Little did I know that would soon become a reality.

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Data Visualization Leadership Customer Feedback Education 120

UX Planet

JANUARY 11, 2024

Consider the infamous redesign of Snapchat in 2018, which led to a user uproar and a significant drop in user engagement. ? Lost Revenue Opportunities: Positive user experiences directly correlate with increased conversion rates. Poor User Satisfaction: Neglecting UXD often results in convoluted interfaces that frustrate users.

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User Testing Customer Satisfaction Research Software Product Research 62

Product Talk

FEBRUARY 21, 2024

As we collect stories and hear about these unmet needs, pain points, and desires, we start to collect opportunities where we can positively intervene. As we collect stories and hear about unmet needs, pain points, and desires, we start to collect opportunities where we can positively intervene. This is how we create customer value.

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User Friction Customer Experience Customer Feedback Analytic Tools 239

Mind the Product

MARCH 5, 2020

The share of users choosing to receive push notifications is largely dependent on the platform they use, but the platform affects reactions much less (2018 data from Accengage). on H1 2018, data from Accengage), so fewer than one in 10 notifications prompts user action. This figure is declining (down from 8.4% in 2017 to 7.8%

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Research Software Reporting Tools Development Data Visualization 126

The Product Coalition

MAY 24, 2021

You get vague feedback on why you didn’t get the promotion, or unclear guidance on what you can do to position yourself for the next one. Fostering growth in your team and creating a positive team culture requires thought and intention. The reality is that great hiring and recruiting is time consuming and challenging. Eventually.

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Product Research User Testing Research Software Feedback Software 179

Intercom, Inc.

OCTOBER 13, 2020

This is what you want to design for – you can ship a first version with machine learning that’s not amazing, but it doesn’t really damage the end user experience, because the design makes the cost of false positives relatively low. What was the cost of a false positive going to be? Would end users be glad to see the bot?

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Artificial Inteligence Customer Communications Research Software Feedback Software 281

Alchemer Mobile

NOVEMBER 29, 2018

A positive outcome of identifying your fans is identifying the people who are most likely to say great things about you and who’ve already raised their hand and said, “We love this brand.”. The best way to give your customers a positive experience? Take a look at findings from our 2018 Mobile Customer Engagement Benchmark Report below.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

bpma ProductHub

FEBRUARY 4, 2018

On January 23rd, Pragmatic Marketing hosted a webinar entitled “Six Ways Product Management’s Role Will Change in 2018.” But Butzow and Boduch posited that the PM and PO functions can rarely be performed by the same person effectively. And we’re not alone. In case you missed it, a full replay is available here.

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Product Management Product Manager Customer Experience Differentiation 171

NextBigWhat

JUNE 27, 2021

Since it’s re-launch in 2018 it’s been the fastest growing platform for teams and individuals. Notion is no code software positioned as the one stop productivity, collaboration, note-taking and multipurpose SaaS solution tool. 2) Strategy 1: Product Led The core of Notion’s growth is driven by it’s amazing product.

Feedback Software 59

Feedback Software Strategy User Testing Customer Feedback 59

Alchemer Mobile

MAY 21, 2020

As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time.

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Finance Feedback Software User Testing Research Software 147

Business of Software Conference

MAY 15, 2019

In fact one of the guys that we used to create a remix for the bands he progressed by himself and he’s now in a position where. And then I think I was in a position where again wondering what to do next. We were in a position where. A difficult position of decline. They’re not exactly mainstream. So more fail.

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Research Software Technology User Testing Fractional CTO 55

Business of Software Conference

MARCH 11, 2020

And then I’ve really only started companies as a byproduct of I have an obsessive personality and I channel that in a positive area which is like I’m obsessed with learning and getting better. The post Leading A High-Growth Company | David Cancel, Drift | BoS USA 2018 appeared first on Business of Software USA.

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Alchemer Mobile

JUNE 20, 2019

Businesses lost $75 billion in 2018 because of poor customer service. Now that we’ve established that you won’t be able to save yourself from negative feedback (nor should you try to do so), it’s important to mention that you can always balance the scales with positive reviews. Show Your Customers You Care.

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Feedback Software Customer Feedback User Testing Customer Experience 210

Mind the Product

NOVEMBER 21, 2018

In January 2018, we moved forward to create our third full-day workshop on the much-anticipated topic of Metrics and Analytics. It’s a Herculean task – which I began alone – and I began learning straight from the start. However, because of the size and complexity of this topic, I rather lost the plot on the creation process.

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Intercom, Inc.

AUGUST 25, 2021

In 2018, we released a completely reimagined Business Messenger , a full-fledged “front desk for your website or app,” complete with a homepage and a library of embeddable apps. In July 2020, after nearly 9 years as CEO, Eoghan moved to the role of Chairman, and Karen Peacock assumed the position of our Chief Executive Officer.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220