2018 Naming Weak Development Team 
Intercom, Inc.
OCTOBER 13, 2020
ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. Resolution Bot is a product that automatically answers the repetitive questions faced by customer support teams. Key takeaways.
Intercom, Inc.
DECEMBER 12, 2018
By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity. Strategy first, technology second.
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Intercom, Inc.
AUGUST 13, 2019
In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.
Mind the Product
APRIL 13, 2020
Christina Wodtke’s path to her current standing as an established authority on the attributes of high-performing teams and the use of OKRs has been a roundabout one. She’s also due to deliver a workshop on how to design product teams with intention at MTP Engage Hamburg. So what about high-performing teams?
The Product Coalition
JULY 17, 2018
to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. It develops for Android and iOS, but also for the web.
Intercom, Inc.
JULY 9, 2020
And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. Atlassian does not have an outbound sales team.
Mind the Product
AUGUST 19, 2019
According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product.
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