Remove 2018 Remove Naming Remove Vision
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What we learned about product and design in 2018

Intercom, Inc.

Des: And that covers, of course, not just product engineers, but everyone working on foundations, security, stability, infrastructure – you name it. And operations, like design ops, is really cool in 2018 – as is research ops and product management ops, which will be coming next year. Was this a substantial investment for us in 2018?

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A decade in the making: An oral history of Intercom’s first 10 years

Intercom, Inc.

. “We had customers that we wanted to talk to, and there were no good tools for talking to customers over the Internet” Des Traynor: This better not end up like one of those NPR documentaries, where it’s like, “My name is Des Traynor and blah blah.””We The whole thing wasn’t some massive brand vision.

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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

Resolution Bot launched in October 2018 and went through a significant update (and name change) early this year, and now uses some of the most sophisticated neural network algorithms there are. Resolution Bot is just the start of our vision for this space. Key takeaways. But building machine learning products is always risky.

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Atlassian and Coda on creating personalized customer experiences at scale

Intercom, Inc.

Atlassian boasts an impressive portfolio of products, including Trello, Opsgenie, Statuspage, and Jira, to name but a few. Wayne Stewart, Atlassian’s Head of CSS Cloud Growth – DevOps & IT, led the support team at incident management platform Opsgenie before it was acquired by Atlassian in 2018.

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The tools we use: Challenging dogma in the design process

Intercom, Inc.

It’s from a 1962 report published by a man named Douglas Engelbart. The video operator for the demo was a guy named Stewart Brand , who among other things published a magazine at the time called the Whole Earth Catalog. Mark Zuckerberg testified in front of the US Congress in early 2018. Modern software is obsessed with tools.

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5 Machine Learning Lessons for Product Managers

Mind the Product

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. Which would you prefer: one where a barista knows your name and your favourite drink and your favourite music is playing, or one where everything is made for an average customer?

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10 Years of Balsamiq: What I’ve Learned | Peldi Guilizzoni, Balsamiq | BoS USA 2018

Business of Software Conference

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year.