Building Resolution Bot: How to apply machine learning in product development
Intercom, Inc.
OCTOBER 13, 2020
Support teams get a lot of repeated inbound questions, which get tedious to answer. We took an off-the-shelf Python search engine and built another test bot that could answer our own inbound support queries. Case study: Resolution Bot. Key takeaways. But building machine learning products is always risky.
Let's personalize your content