Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. From my experience, the problems that ML can help to solve usually fall into one of these buckets below: Could we make the user experience more tailored and personalised?

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Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. They lose customers. Which is really where it all starts….

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Mind the Product

MAY 13, 2019

We recently reached 1,800,000 current account customers – after launching in January 2018 – and are focusing on growing our user base and revenue. In the same time, we’ve grown overdraft usage from zero to over 100,000 people, and revenue from zero to break-even on a per customer basis.

User Testing 194

User Testing Research Software Feedback Software Customer Experience 194

UX Planet

SEPTEMBER 16, 2024

Just when you thought you had user experience figured out. Lean UX is an iterative process — image by Amélie Mourichon Introduction So you thought you knew everything about user experience (UX). Lean UX discards conventional research and requirements elicitation, which can be time-consuming, impractical and costly (reducing waste).

User Testing 98

User Testing Product Research UX Research Software 98

Userpilot

SEPTEMBER 9, 2024

Looking for real-life customer-led marketing examples that worked to get inspiration for your own campaigns? TL;DR Customer-led marketing is a strategy that puts the customer at the center of all marketing efforts, making their pain points , behaviors, and feedback the driving force behind decisions. Then keep reading!

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Usersnap

MAY 21, 2019

No matter what type of business you’re in, you have to deal with customers. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy. According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.

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User Testing Customer Experience Customer Feedback Product Research 74

The Product Coalition

OCTOBER 22, 2018

Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Johanna Rothman

JULY 25, 2018

I’m working on my roadmapping talk for Agile 2018. I finally had the transforming idea about how to position the talk: Roadmapping and product planning are about feedback loops. The shorter the feedback loop, the faster and more often we can learn. See the post about Double-Loop Learning.)

Product Research 41

Product Research Feedback Loop User Testing Customer Feedback 41

Userpilot

JULY 24, 2023

A typical launch plan includes everything from the ideation phase to the conceptualization and testing of your ideas. An effective product launch checklist includes the following: Define your target audience and build out your user personas. Collect user feedback and see how well your product was received.

Product launches 98

Product launches User Testing Product Research Feedback Software 98

Revulytics

SEPTEMBER 6, 2019

While it’s easy to have missed those short-lived or misconceived products, it’s much harder to ignore the fiasco Snapchat encountered when it redesigned the platform in 2018, triggering a tsunami of user backlash, including a petition begging the company to reconsider and a 2% loss of its daily active user community in a single quarter.

Analytic Tools 69

Analytic Tools Feedback Software Reporting Tools Data Visualization 69

Usersnap

APRIL 18, 2019

Your customers are your lifeline, you know that. You might think all your customers are perfectly happy. Turns out, without actually speaking to your customers, you can’t truly know how they feel about you , your products or your business. You can grow your business and earn loyal customers. How to calculate your NPS.

Customer Experience 76

Customer Experience Customer Feedback User Testing Product Research 76

Agile Velocity

MAY 14, 2020

They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction.

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Agile Feedback Software Analytic Tools Data Visualization 98

Split

AUGUST 28, 2020

If your goal is to move from a software delivery cycle that was built with lots of guardrails and infrequent deploys, to a more modern methodology that supports responsiveness via frequent releases to flow value to your customers as quickly and safely as possible, then who you put in charge of change management decisions matters, a lot.

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Analytic Tools Feedback Software Software Review Weak Development Team 106

Intercom, Inc.

FEBRUARY 27, 2020

?. Anyone who’s tangled with customer support knows: getting an answer to your question is one thing, but actually landing on a useful resolution to your problem can be another. Two years ago, we introduced Answer Bot to address our customers’ most important questions. It did a terrific job, but we knew we could do even better.

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User Testing Artificial Inteligence Customer Experience Data Visualization 23

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

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User Testing Feedback Software Customer Feedback Customer Experience 60

Andrew Chen

NOVEMBER 1, 2018

Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. Of course, as an investor you can’t run A/B tests or analyze results directly, but you can form hypotheses, ideate, and apply the same type of thinking.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Customer Experience 111

Business of Software Conference

OCTOBER 29, 2018

million users and uh, yes, Zapier rhymes with happier in case you’re curious. So the first part is a, uh, what we call a job fit interview. Uh, the next thing we work on is a skills fit interview, this is one of the most important things we’ve ever added to our interviewing process. We have about 2.5

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Weak Development Team Reporting Tools Feedback Software Data Visualization 79

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

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User Testing Product Research Reporting Tools Data Visualization 40

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

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User Testing Product Research Reporting Tools Data Visualization 40

Userpilot

SEPTEMBER 5, 2022

by Jana Frejowa from Spendesk – How to Speed Up Your Feedback Loops? Using Discovery to Test Assumptions and Uncover Opportunities. In 2022, smart product companies TEST before they build. When successful companies first started out, they had to constantly deliver value to understand what their users wanted.

Product Research 52

Product Research Customer Experience Feedback Software Research Software 52

The Product Coalition

MAY 11, 2018

Are your product teams acting on the best product feedback data? Can you be sure they aren’t building the last request they heard from your most demanding user or pushy salesperson? Product feedback?—?your It comes through your support channels, Customer Success, Sales and from your internal teams who feel frustrated.

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Feedback Software Product Research User Testing Customer Feedback 68

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

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Feedback Software Research Software User Testing Product Research 60

DISQO

FEBRUARY 26, 2018

Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. The vast majority of digital product managers set product roadmaps and write user stories. Qualitatively though, product managers today use a lot more tools and talk to more customers than ever before.

Product Research 40

Product Research Data Visualization Product Manager Product Management 40

DISQO

FEBRUARY 26, 2018

Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. The vast majority of digital product managers set product roadmaps and write user stories. Qualitatively though, product managers today use a lot more tools and talk to more customers than ever before.

Product Research 40

Product Research Data Visualization Product Manager Product Management 40

Indicative

OCTOBER 22, 2020

We get it – retaining your customers is hard work. This means product teams have to work hard to improve onboarding and engagement to retain customers. However, improving retention is an uphill task, since retaining users in your product is rarely a singular team’s effort. Product Retention and the Status Quo.

Data Visualization 76

Data Visualization Customer Experience Analytic Tools Feedback Software 76

ProductBoard

JANUARY 29, 2019

However, we should be transparent and mention that we—productboard—sponsored Jam London 2018. That said, there is the Strive UX Research conference coming to Canada. ” Strive 2019 UX Research Conference. JAM is a big product management conference where product people share stories and insights. So there’s that.

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Research Software Feedback Software Product Research Product Manager 74

Surya Suravarapu

FEBRUARY 13, 2020

Source: McKinsey & Company, 2018). Their biggest challenge is 'setting the product roadmap priorities without customer feedback or market feedback (25%), which is closely followed by 'getting consensus on product direction (23%)' (Source: ProductPlan’s Product Management 2020 Report). Understand Customer Jobs.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Business of Software Conference

AUGUST 1, 2019

Read on below to find great talks about: Optimising for Product-Market Fit. Last time: At #BoS2018, the founder of Silicon Valley’s buzziest startup spoke about how he adopted and adapted Sean Ellis’ product-market fit survey at Superhuman. This Year: Customer Onboarding – The Key To Happy Customers.

Feedback Software 8

Feedback Software Research Software User Testing Product Research 8

Bain Public

MAY 21, 2018

In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. Product Managers gather real-world feedback and make decisions on what features to build. Feedback loops allow you to monitor prediction accuracy, etc.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

DISQO

JULY 11, 2019

What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. billion users. Will Consumers Trust a Currency Developed by Facebook? Will Consumers Trust a Currency Developed by Facebook? Source: TechCrunch.

Product Research 40

Product Research Reporting Tools User Testing Data Visualization 40

DISQO

JULY 11, 2019

What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. billion users. Will Consumers Trust a Currency Developed by Facebook? Will Consumers Trust a Currency Developed by Facebook? Source: TechCrunch.

Product Research 40

Product Research Reporting Tools User Testing Data Visualization 40

The Product Coalition

FEBRUARY 2, 2019

It’s the idea that motivates the “build, measure, learn” feedback loop and all its attendant techniques in Reis’ book. The executives could have conducted usability tests and at least had a ballpark idea of whether the buttons they built would be used in the wild. I don’t buy this explanation either.

Reporting Tools 61

Reporting Tools Product Research Feedback Software Startups 61

DISQO

JULY 22, 2018

Consumer preferences are changing rapidly and competitors emerge every day – the only way to stay ahead is to keep moving forward. Nis Frome (@nisfrome) July 17, 2018. A post shared by Product Managers of Instagram (@instaproductmanagers) on Jul 19, 2018 at 1:13pm PDT. Nis Frome (@nisfrome) July 17, 2018.

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DISQO

JULY 22, 2018

Consumer preferences are changing rapidly and competitors emerge every day – the only way to stay ahead is to keep moving forward. Nis Frome (@nisfrome) July 17, 2018. A post shared by Product Managers of Instagram (@instaproductmanagers) on Jul 19, 2018 at 1:13pm PDT. Nis Frome (@nisfrome) July 17, 2018.

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Customer Feedback Product Research Product Manager Product Management 40

DISQO

AUGUST 28, 2018

In Silicon Valley, ‘middleman’ is a trigger word – a call-to-arms for the direct-to-consumer revolution. It has always been an advisor* led business,” explains Vivek Bedi, VP of Consumer Experience Products at Northwestern Mutual. An empathic expert sitting across the table is the only way to engage consumers about certain behaviors.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

In Silicon Valley, ‘middleman’ is a trigger word – a call-to-arms for the direct-to-consumer revolution. It has always been an advisor* led business,” explains Vivek Bedi, VP of Consumer Experience Products at Northwestern Mutual. An empathic expert sitting across the table is the only way to engage consumers about certain behaviors.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40