2018 Feedback Loop Research Software 
Intercom, Inc.
DECEMBER 10, 2019
In 2018, our co-founder Des adopted a new internal mantra: “It’s all about market impact.”. Earlier this summer we released Inbox apps , which allows Intercom customers to customize their Intercom Inbox by arranging their tools and the information they see about their customers. As we scaled, that had to change.
Mind the Product
AUGUST 19, 2019
According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place.
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Usersnap
AUGUST 26, 2021
There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Why is customer feedback important?
Alchemer Mobile
DECEMBER 6, 2018
On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. According to recent research , the top two reasons why customers leave companies are 1) they don’t believe companies care about them, and 2) they are dissatisfied with the service. Those are great odds!
Mind the Product
MAY 13, 2019
We recently reached 1,800,000 current account customers – after launching in January 2018 – and are focusing on growing our user base and revenue. Finally we structure the “what” – this means we create systems, frameworks and processes, rather than feeding squads a roadmap. Explain the why.
Lenny Rachitsky
SEPTEMBER 3, 2024
If you’re building a consumer subscription app, this post is your new bible. Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. A massive thank-you to Phil for doing the work to put a piece like this together.
UX Planet
SEPTEMBER 16, 2024
You thought you had it sussed: you knew that all UX projects started with extensive user research; you knew that prioritised requirements were essential; you knew that a project is judged on its final deliverables. The Lean Research Loop The Lean UX approach as an iterative project life cycle has been conceptualised as the Lean Research Loop.
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