Intercom, Inc.

AUGUST 26, 2021

“We had customers that we wanted to talk to, and there were no good tools for talking to customers over the Internet” Des Traynor: This better not end up like one of those NPR documentaries, where it’s like, “My name is Des Traynor and blah blah.””We Is that a third-party tool? What is that?

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Mind the Product

JANUARY 2, 2019

I really enjoyed Kim Goodwin ’s talk at Mind the Product London 2018 and it made me think. Why don’t we ask ourselves a simple question when we create our products and services: are they humane? Let’s all agree to ask ourselves a question when we create our products and services: are we making life better for our users?

Data Visualization 141

Data Visualization Government Reporting Tools Customer Feedback 141

Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Easy-to-use dashboards let you align product and marketing strategies.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Intercom, Inc.

JULY 9, 2020

When taken in the context of his ‘coming of age’ alongside SEO it’s little wonder that his insights on the topic are worth hearing. We hear Kevin’s predictions for the future of SEO and why keywords might not be as important as we think. And I would say I have a very analytical and ambitious mind.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Revulytics

SEPTEMBER 28, 2018

The US Patent and Trademark Office recently held its 2018 Trademark Exposition in Washington, D.C., My name, image, and likeness are things that have enabled me to make a living. Revulytics software usage analytics has supported customer compliance programs generating more than $2.1 Maintaining a Competitive Edge with Analytics.

Analytic Tools 75

Analytic Tools Data Visualization Reporting Tools Product Research 75

Intercom, Inc.

OCTOBER 13, 2020

Late last year, I spoke at the Predict Conference on how we built Resolution Bot, our intelligent support chatbot that can instantly resolve common questions. We prototyped a very quick and dirty JavaScript tool which would put a bank of historical questions through a simple off-the-shelf clustering algorithm. Key takeaways.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Mind the Product

MARCH 5, 2020

So, which platform should you adopt for a new digital service, mobile app or the web? A domain name and a website for your brand is a good start, but not enough. on H1 2018, data from Accengage), so fewer than one in 10 notifications prompts user action. The web is superb for acquiring new users and building a brand.

Research Software 134

Research Software Reporting Tools Development Data Visualization 134

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. We’ve used NPS to gather evaluation data for the conference for a seven years. Michael Trafton (@mikeytrafton) October 3, 2018. Anyway, my name is Rahul. Reporters are constantly calling you. Our lowest score in that time was 82, our highest 94. Upcoming Events.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Intercom, Inc.

APRIL 6, 2022

Atlassian boasts an impressive portfolio of products, including Trello, Opsgenie, Statuspage, and Jira, to name but a few. Wayne Stewart, Atlassian’s Head of CSS Cloud Growth – DevOps & IT, led the support team at incident management platform Opsgenie before it was acquired by Atlassian in 2018.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Intercom, Inc.

AUGUST 12, 2021

He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner. Early in 2017, Dan joined the speech analytics startup TalkIQ, which would later be acquired by Dialpad, as their CEO.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. For Slack, that was clearly the engineering and dev communities, who love new tools.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

JANUARY 3, 2019

Des: And that covers, of course, not just product engineers, but everyone working on foundations, security, stability, infrastructure – you name it. And operations, like design ops, is really cool in 2018 – as is research ops and product management ops, which will be coming next year. Was this a substantial investment for us in 2018?

Research Software 144

Research Software Feedback Software Analytic Tools User Testing 144

Revulytics

AUGUST 7, 2018

Gartner recently released the Hype Cycle for Software as a Service, 2018 , Hype Cycle for Customer Experience Analytics, 2018 , and Hype Cycle for Application Security, 2018. Software Usage Analytics is included in all three Hype Cycles. Gartner named Revulytics as a Cool Vendor Tech Go-To-Market, 2017.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

Alchemer Mobile

JUNE 9, 2020

In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. My name is Robi Ganguly and I am the CEO and co-founder of Apptentive. Transcript. It’s personalized, right?

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Revulytics

DECEMBER 21, 2018

Google’s top searches of 2018 included the World Cup, unicorn cakes and 1980’s fashion. Here’s a look at our top picks for software license compliance-related stories in 2018. April 23, 2018. While that’s all very exciting, the world of software license compliance had its moments too this year. Can you recommend a GDPR expert?

Reporting Tools 66

Reporting Tools Analytic Tools Data Visualization Government 66

The Product Coalition

MARCH 15, 2021

It’s really hard to make predictions about what will happen in 2021, but we may surely say what technologies will remain at the peak of fame and will be used everywhere in front end development app. Among those who chose it as a development tool are Stackoverflow and PlayStation. Strong framework named Angular. You are right.

Development 187

Development Data Visualization Framework Technology 187

Mixpanel

DECEMBER 18, 2018

We spent 2018 working hard to ship features that help you use Mixpanel most effectively, and launching programs that help keep us even more connected to our customers and partners. Once completed, it freed up some of our engineers to work on the features and reports that you use every day. Top releases of 2018. Here they are: 1.

Data Visualization 45

Data Visualization Reporting Tools Analytic Tools Feedback Software 45

Intercom, Inc.

MAY 19, 2021

So in late 2018, Team Datastores was created, initially with a fairly conservative area of responsibility. Increase observability and empower teams to support their infrastructure through tooling and training. Again, we followed the same maturity trend but had the benefit of building on top of a managed service.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

Userpilot

JULY 13, 2021

UI design is a subset of UX and a UI designer is responsible for designing the visual experience of a digital product for users. UI design is a subset of UX and involves designing the visual experience of a user. Do the element names follow a convention? Top UI designer traits #5 – Good use of tools and workflows.

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

Intercom, Inc.

AUGUST 1, 2019

I remember first meeting you and Enrique in August 2018, and your team was maybe 30 people? Tara: You’ve been breaking all the typical timelines for growth, incredible name recognition, marketing tactics that span some traditional partnerships, to very disruptive formats in really visible ways. We had some big names.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

eG Innovations

APRIL 12, 2019

With organizations increasing their focus on digital business services, monitoring and managing the application performance becomes paramount. When a digital business service is slow or down, it impacts the business adversely. Access the report here. Helpful Resources: Read product review of eG Enterprise APM.

Reporting Tools 49

Reporting Tools Data Visualization Naming Research Software 49

The Product Coalition

JANUARY 5, 2021

This fairly generic, unimaginative name (sorry not sorry) has failed to properly capture the essence of the city since its inception. you name it, contactless is out here to save it. MTA launched Transit Tech Lab in late 2018, an accelerator program for public transportation solutions. Well, now you do. Enter OMNY.

Transportation 149

Transportation Data Visualization Banking Government 149

freshtrax

JULY 16, 2019

In 2018, the total amount of VC investments was more than $3.5 Top 10 Largest Japanese Companies in 2018. Mercari was a unicorn startup as it was valued at an estimate of more than $1 billion before its IPO launch in 2018. A few years ago, Mercari branched out its business and launched “merpay”, a mobile payment service.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

Amplitude

JANUARY 22, 2021

If someone told you that up to three-quarters of your company’s data was going unused, you might not believe them. But, as the data shows, it’s true. A considerable number of companies let the majority of their data points go to waste through poor or nonexistent data management. What is Data Management?

Data Visualization 59

Data Visualization Analytic Tools Weak Development Team Government 59

Mind the Product

OCTOBER 25, 2018

This is where you need to dive into the data. In Trustpilot’s case, mobile use grew from 37% in 2016 to 51% in 2018. Evaluation of Data Enrichment: Trends in Numbers. The name of the company is then the name of the domain. So it can be very tempting to jump to “We should implement this. For companies.

Customer Experience 166

Customer Experience User Testing Product Research Software Review 166

Revulytics

MAY 17, 2019

During May 2018, as its deadline inched closer, Google searches in the United States for information around General Data Protection Regulation (known as GDPR) topped separate searches for Kim Kardashian and Beyoncé, according to the European Commission. But struggles to comply remain.

Data Visualization 69

Data Visualization Product Research Government Customer Feedback 69

Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies. Public company market caps are from 8/30/24.

User Testing 130

User Testing Feedback Software Framework Onboarding KPIs 130

PMLesson's Ace the PM Interview

MARCH 29, 2022

Trying to write a data science resume that stands out to your recruiter and hiring manager? That's especially true if you've never applied to a data science job before. In this article, we'll guide you step-by-step and section-by-section to write a great data scientist resume. What languages do you use?

Data Visualization 52

Data Visualization Analytic Tools Technical Review Weak Development Team 52

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Melissa Perri is one of the most recognizable names in Product Management. CEO of Product Labs.

Technical Advisors 107

Technical Advisors Product Research Analytic Tools User Testing 107

UX Studio: Product Management

JUNE 12, 2018

Ethical design involves much more than the General Data Protection Regulation (GDPR). This happens mainly because business significantly under-represents user values against the myriad ways it monetizes their attention and data. Here are some of our ideas: Time spent indicator and usage data. Respecting human time and effort.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

Intercom, Inc.

JULY 8, 2019

Here’s a visualization of all the code that was in frame.js , generated by webpack-bundle-analyzer : As you can see, three main parts make up the Messenger bundle. As a result, we were able to remove the PSL package and save 36 kb of gzipped data. Messenger score in Google lighthouse by the end of 2018. What’s in the Messenger?

Software Review 163

Software Review Customer Experience Download Data Visualization 163

UX Studio: Product Management

FEBRUARY 13, 2020

At that time I had no idea about what an important role design was going to play in the life of sports organisations and how service design (as well as UX design) will be crucial for them to survive and grow. Nowadays sports businesses have to level up their service, so they can compete with direct and indirect competitors.

Data Visualization 86

Data Visualization Research Software User Testing Product Research 86

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Usersnap

NOVEMBER 8, 2018

You have that sneaking suspicion that there are ways that your testing life and that homemade bug report can be improved? Depending on your business scenario and reporting needs, there are options or platforms for templates that will fit your needs. Find out what works best for you: Advantages Of Accurate Bug Reports.

Reporting Tools 56

Reporting Tools Data Visualization Feedback Software User Testing 56

Imaginary Cloud - Design

MAY 21, 2020

This is a huge opportunity to create valuable products that can be integrated with the current educational tools. This number is followed by PISA results from 2018, which shows several countries’ reading results falling behind. In that sense, visual elements need to be thought through with more attention and given more emphasis.

Research Software 122

Research Software Customer Experience User Testing User Experience 122

Izenda

JANUARY 18, 2019

With the rapid growth of cloud computing in the business world, software as a service, or SaaS, companies are taking their capabilities further than ever before. Passwords are the most significant source of data breaches, so LastPass provides unparalleled password protection and data security. Receiving a 4.5/5

Analytic Tools 49

Analytic Tools Reporting Tools Data Visualization Magazine 49

The Product Coalition

JANUARY 5, 2021

But I was also new to a life of rent, wash and fold services, and general survival on one’s own (laughable) first income. Venmo processed $100 billion in payments in 2019, up from $62 billion in 2018. Most of my friends signed up for an account because I wore them down with constant texts and conversations about the service.

Reporting Tools 89

Reporting Tools Data Visualization Banking Customer Experience 89