Alchemer Mobile

JUNE 9, 2020

In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. And in particular, we at Apptentive know that product teams struggle with collecting feedback. Transcript.

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User Testing Feedback Software Customer Feedback Data Visualization 182

Revulytics

SEPTEMBER 6, 2019

While it’s easy to have missed those short-lived or misconceived products, it’s much harder to ignore the fiasco Snapchat encountered when it redesigned the platform in 2018, triggering a tsunami of user backlash, including a petition begging the company to reconsider and a 2% loss of its daily active user community in a single quarter.

Analytic Tools 69

Analytic Tools Feedback Software Reporting Tools Data Visualization 69

Agile Velocity

MAY 14, 2020

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products. Predictability.

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Agile Feedback Software Analytic Tools Data Visualization 98

Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies. Public company market caps are from 8/30/24.

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User Testing Feedback Software Framework Onboarding KPIs 132

Mind the Product

MAY 13, 2019

We recently reached 1,800,000 current account customers – after launching in January 2018 – and are focusing on growing our user base and revenue. An inspiring vision should help people understand how their work contributes to individual users, by explaining what your product or service aims to do for users.

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Research Software User Testing Feedback Software Customer Experience 194

Usersnap

APRIL 18, 2019

What is Net Promoter Score (NPS) and what insights does it offer? A low NPS means your customers aren’t completely happy with the service or products you provide. When you have access to your NPS data, you’ll gain significant insight into how your current marketing efforts are at not only acquiring new customers but retaining them too.

Customer Experience 76

Customer Experience Customer Feedback User Testing Product Research 76

Indicative

OCTOBER 22, 2020

Lenny Rachitsky (Growth PM, Airbnb) and Casey Winters (CPO, Eventbrite) launched a comprehensive benchmark report on retention recently. The report agrees that retention metrics are essential to sustainable economics and growth for any company type and size. . Let us now look at how these cohorts are broken down and visualized. .

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Data Visualization Customer Experience Analytic Tools Feedback Software 76

Split

AUGUST 28, 2020

In short, approval by an external body (such as a manager or CAB) simply doesn’t work to increase the stability of production systems, measured by the time to restore service and change fail rate. Ingest system and user behavior data and align it with the exposure data indicating who is in and out of each user cohort.

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Analytic Tools Feedback Software Software Review Weak Development Team 106

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. A job is one of the most important things your company can offer to people because if you bring really great people in, you’re able to, uh, sell your products and services much more successfully.

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Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Bain Public

MAY 21, 2018

Tomorrow’s Product Managers Will Need Solid Data, Model, and Problem Understanding. In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. First, create/collect a data set that represents the problem space.

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Data Visualization Artificial Inteligence Feedback Software Research Software 40

DISQO

FEBRUARY 26, 2018

Today, there are more conferences, resources, and tools than ever to support product management. If you’re interested in really leveling up, you can read the full 16-page report here and listen to my interview with The Everyday Innovator. That’s why our annual report is always so grounding.

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Product Research Data Visualization Product Management Product Manager 40

DISQO

FEBRUARY 26, 2018

Today, there are more conferences, resources, and tools than ever to support product management. If you’re interested in really leveling up, you can read the full 16-page report here and listen to my interview with The Everyday Innovator. That’s why our annual report is always so grounding.

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Product Research Data Visualization Product Management Product Manager 40

Intercom, Inc.

FEBRUARY 27, 2020

In the past two years, there’s been a huge leap forward in the accuracy and the predictive power of the neural networks. Additionally, we have more data available to us that allows Resolution Bot to hone in on subtle distinctions in wording that a customer might throw at it. Resolution Bot is available in 7 different languages.

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User Testing Artificial Inteligence Customer Experience Data Visualization 23

Andrew Chen

NOVEMBER 1, 2018

As of early 2018, when I had presented this, these were some of the companies that had growth titles or formal growth teams). This includes CEOs/founders, VPs, PMs, marketing folks, data science, engineers, and so on. How do you predict the future? It’s hard to predict the future. It’s hard to be predictive.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Customer Experience 111

Usersnap

JULY 26, 2020

If it was the latter, I’d write up a defect report for a developer to look at—and possibly fix. Impact by the severity of the problem: If you had a bug in the accounting software that caused all of the data to become corrupted every 1,000th time the data was saved, that would be a huge impact, but very low frequency.

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Reporting Tools Feedback Software User Testing Software Review 128

The Product Coalition

MAY 11, 2018

Are your product teams acting on the best product feedback data? As a SaaS leader, ensuring that your teams are acting on relevant, up-to-date and prioritized information (without the gathering of the data taking up hours and even weeks of their time!) This data is there anyway and it’s building up fast.

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Feedback Software Product Research Customer Feedback User Testing 68

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

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User Testing Product Research Reporting Tools Data Visualization 40

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

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User Testing Product Research Reporting Tools Data Visualization 40

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. And he really thought that if he did this, he really saw computers as not the tool they were at the time. Video, Slides, & Transcript below. Why didn’t you go?

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Feedback Software Research Software Reporting Tools Data Visualization 40

Userpilot

JULY 24, 2023

Thankfully, you can get all the data you need by speaking to your existing customers or those of your competition. Then, use the data you acquire to create your ideal user persona. Likewise, your customer service team should work with your product team to understand the product’s features and how it works.

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Product launches User Testing Product Research Feedback Software 98

Userpilot

SEPTEMBER 5, 2022

by Jana Frejowa from Spendesk – How to Speed Up Your Feedback Loops? The talks below are helping you make better budget decisions by prioritizing projects using data insights, or helo you learn from…the speakers’ mistakes. How to Use Data to Prioritize the Projects That Drive Real Growth.

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Product Research Customer Experience Feedback Software Research Software 52

Business of Software Conference

JANUARY 6, 2020

Within ML there’s a very specific subfield that people are particularly excited about these days called deep learning where if you have access to Google amounts of data you can do a pretty amazing set of predictive outcomes using that data. The cost to store data has gone way down. actually work.

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Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

DISQO

JULY 11, 2019

Given the most recent privacy scandals , Facebook has taken steps to assure their users that data from their social media activities and financial transactions won’t be mixed. 2018 was a difficult year for Facebook. appeared first on Feedback Loop. This according to eMarketer senior analyst Jasmine Enberg : .

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Product Research Reporting Tools User Testing Data Visualization 40

DISQO

JULY 11, 2019

Given the most recent privacy scandals , Facebook has taken steps to assure their users that data from their social media activities and financial transactions won’t be mixed. 2018 was a difficult year for Facebook. appeared first on Feedback Loop. This according to eMarketer senior analyst Jasmine Enberg : .

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Product Research Reporting Tools User Testing Data Visualization 40

Business of Software Conference

AUGUST 1, 2019

Rahul’s spoken and written on the subject at length since BoS 2018, but it was here that he first laid forward his process for optimizing for Product-Market Fit. With technology changing at such a pace, Rita will give you tools to help you spot future inflection points and stay ahead of the curve. Watch Rita's Talk.

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Feedback Software Research Software User Testing Product Research 8

The Product Coalition

FEBRUARY 2, 2019

It’s the idea that motivates the “build, measure, learn” feedback loop and all its attendant techniques in Reis’ book. How could an idea that is so simple and obvious appear to be so uncommon and profound? Now, obviously, there’s more to lean than this basic idea, but this is the fundamental idea. I don’t buy this explanation either.

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Reporting Tools Product Research Feedback Software Startups 61

The Product Coalition

MARCH 23, 2018

We’ve been working with scaling & Enterprise SaaS companies for a few years now and when it comes to product feedback and prioritization, process & data are absolutely key. It’s not your fault, you simply can’t do it with your data spread around like that! Get all your data in one place.

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Feedback Software Research Software User Testing Product Research 60

Surya Suravarapu

FEBRUARY 27, 2020

A possible solution, for example, is to provide import/export tools to migrate the data safely. This kind of tooling has to be part of your product management and go-to-market strategy. Continue to match your intuition with the data by validating your bets in a timely manner. A proactive approach wins the day.

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Feedback Software Product Research Reporting Tools Research Software 52

The Product Coalition

OCTOBER 22, 2018

What you think the title might be sums how a lot of customers feel about their experience with SaaS organizations big and small when it comes to giving you their ideas, feedback & feature requests. However, customer feedback is actually a huge opportunity for your business. It’s all part of a great SaaS service.

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User Testing Feedback Software Customer Feedback User Friction 60

ProductBoard

JANUARY 29, 2019

JAM is a big product management conference where product people share stories and insights. However, we should be transparent and mention that we—productboard—sponsored Jam London 2018. From Business to Buttons calls itself “Scandinavia’s premier User Experience and Service Design Conference.” So there’s that.

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Research Software Feedback Software Product Research Product Management 74

DISQO

AUGUST 28, 2018

Product leaders at the company, who are focused on building a world-class digital experience, are more confident than ever that their network of nearly 8,000 independent representatives will drive sustained growth in its relationship-centric financial services model. There’s reason to listen to the 160+ year old institution.

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Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

Product leaders at the company, who are focused on building a world-class digital experience, are more confident than ever that their network of nearly 8,000 independent representatives will drive sustained growth in its relationship-centric financial services model. There’s reason to listen to the 160+ year old institution.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

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User Testing Feedback Software Customer Feedback Customer Experience 60

DISQO

OCTOBER 10, 2019

But maybe there’s an end in sight: According to Google Trends data, searches for ‘pumpkin spice latte’ begin in earnest in late August, peak in September, and dip in October. The search term was most popular in 2018, and so far in 2019 there are half as many searches as last year. appeared first on Feedback Loop.

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User Testing Product Research Feedback Loop Positioning 40

DISQO

OCTOBER 10, 2019

But maybe there’s an end in sight: According to Google Trends data, searches for ‘pumpkin spice latte’ begin in earnest in late August, peak in September, and dip in October. The search term was most popular in 2018, and so far in 2019 there are half as many searches as last year. appeared first on Feedback Loop.

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User Testing Product Research Feedback Loop Positioning 40

DISQO

SEPTEMBER 19, 2019

When you dig into the demographic data, that’s when the results get really interesting. Or in 2018, when MLB slowly began to re-evaluate their stance on sports betting once it was legalized. The post Baseball’s Era of Experimentation: What it Means for Fans Who Love the Game appeared first on Feedback Loop.

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User Testing Feedback Software Product Research Feedback Loop 40

DISQO

SEPTEMBER 19, 2019

When you dig into the demographic data, that’s when the results get really interesting. Or in 2018, when MLB slowly began to re-evaluate their stance on sports betting once it was legalized. The post Baseball’s Era of Experimentation: What it Means for Fans Who Love the Game appeared first on Feedback Loop.

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User Testing Feedback Software Product Research Feedback Loop 40