Johanna Rothman

JULY 25, 2018

I’m working on my roadmapping talk for Agile 2018. I finally had the transforming idea about how to position the talk: Roadmapping and product planning are about feedback loops. The shorter the feedback loop, the faster and more often we can learn. See the post about Double-Loop Learning.)

Product Research 41

Product Research Feedback Loop Customer Feedback User Testing 41

Mind the Product

MAY 13, 2019

We recently reached 1,800,000 current account customers – after launching in January 2018 – and are focusing on growing our user base and revenue. In the same time, we’ve grown overdraft usage from zero to over 100,000 people, and revenue from zero to break-even on a per customer basis.

Research Software 194

Research Software User Testing Feedback Software Customer Experience 194

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. They lose customers. They: Connect to Customers.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Usersnap

MAY 21, 2019

No matter what type of business you’re in, you have to deal with customers. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy. According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

The Product Coalition

OCTOBER 22, 2018

Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Usersnap

APRIL 18, 2019

Your customers are your lifeline, you know that. You might think all your customers are perfectly happy. Turns out, without actually speaking to your customers, you can’t truly know how they feel about you , your products or your business. You can grow your business and earn loyal customers. Click To Tweet.

Customer Experience 76

Customer Experience Customer Feedback User Testing Product Research 76

Revulytics

SEPTEMBER 6, 2019

While it’s easy to have missed those short-lived or misconceived products, it’s much harder to ignore the fiasco Snapchat encountered when it redesigned the platform in 2018, triggering a tsunami of user backlash, including a petition begging the company to reconsider and a 2% loss of its daily active user community in a single quarter.

Analytic Tools 69

Analytic Tools Feedback Software Reporting Tools Data Visualization 69

Userpilot

JULY 24, 2023

An effective product launch checklist includes the following: Define your target audience and build out your user personas. Collect user feedback and see how well your product was received. It may also include a soft launch designed to seek early feedback from pilot users. Sample user persona.

Product launches 98

Product launches User Testing Product Research Feedback Software 98

UX Planet

SEPTEMBER 16, 2024

Just when you thought you had user experience figured out. Lean UX is an iterative process — image by Amélie Mourichon Introduction So you thought you knew everything about user experience (UX). The Lean Research Loop The Lean UX approach as an iterative project life cycle has been conceptualised as the Lean Research Loop.

User Testing 98

User Testing Product Research UX Research Software 98

Agile Velocity

MAY 14, 2020

They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction.

Agile 98

Agile Feedback Software Analytic Tools Data Visualization 98

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

Lenny Rachitsky

SEPTEMBER 3, 2024

ARPU is often low and hard to grow: Consumer subscription apps generally have much lower Average Revenue per User (ARPU) vs. B2B SaaS, and they have a harder time expanding ARPU than many other business models. Social networks grow ad revenue by increasing user engagement.

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User Testing Feedback Software Framework Onboarding KPIs 132

Split

AUGUST 28, 2020

If your goal is to move from a software delivery cycle that was built with lots of guardrails and infrequent deploys, to a more modern methodology that supports responsiveness via frequent releases to flow value to your customers as quickly and safely as possible, then who you put in charge of change management decisions matters, a lot.

Analytic Tools 106

Analytic Tools Feedback Software Software Review Weak Development Team 106

The Product Coalition

MAY 11, 2018

Are your product teams acting on the best product feedback data? Can you be sure they aren’t building the last request they heard from your most demanding user or pushy salesperson? Product feedback?—?your It comes through your support channels, Customer Success, Sales and from your internal teams who feel frustrated.

Feedback Software 68

Feedback Software Product Research Customer Feedback User Testing 68

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. million users and uh, yes, Zapier rhymes with happier in case you’re curious. Uh, the first one is collect feedback. Make sure you stay for the whole video. Video, Slides, and Transcript Below.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Usersnap

JULY 26, 2020

It’s to reduce risk by proactively finding and eliminating problems which would most greatly impact the customer using the software. Customers can be impacted by the frequency of an error or undesired functionality, or by the severity of the problem. Testing from a user's perspective. Reasons of errors not visible. Advantages.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

Indicative

OCTOBER 22, 2020

We get it – retaining your customers is hard work. This means product teams have to work hard to improve onboarding and engagement to retain customers. However, improving retention is an uphill task, since retaining users in your product is rarely a singular team’s effort. Product Retention and the Status Quo.

Data Visualization 76

Data Visualization Customer Experience Analytic Tools Feedback Software 76

DISQO

FEBRUARY 26, 2018

Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. The vast majority of digital product managers set product roadmaps and write user stories. Qualitatively though, product managers today use a lot more tools and talk to more customers than ever before.

Product Research 40

Product Research Data Visualization Product Management Product Manager 40

DISQO

FEBRUARY 26, 2018

Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. The vast majority of digital product managers set product roadmaps and write user stories. Qualitatively though, product managers today use a lot more tools and talk to more customers than ever before.

Product Research 40

Product Research Data Visualization Product Management Product Manager 40

Userpilot

SEPTEMBER 5, 2022

by Jana Frejowa from Spendesk – How to Speed Up Your Feedback Loops? The talks below are helping you make better budget decisions by prioritizing projects using data insights, or helo you learn from…the speakers’ mistakes. – by Peep Laja from Wynter. How to Scale Up Business with a Small Team and No Funds.

Product Research 52

Product Research Customer Experience Feedback Software Research Software 52

Andrew Chen

NOVEMBER 1, 2018

The reason for this is that the steps for starting and scaling a new startup share many of the same skills as investing in a new startup: 1) First, we seek to understand the existing state of customer growth – including growth loops, the quality of acquisition, engagement, churn, and monetization. Let’s get started!

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Customer Experience 111

DISQO

JULY 22, 2018

Below are the actionable insights from the conference and leadership forum: Never stop learning. Nis Frome (@nisfrome) July 17, 2018. A post shared by Product Managers of Instagram (@instaproductmanagers) on Jul 19, 2018 at 1:13pm PDT. Nis Frome (@nisfrome) July 17, 2018. Todd Lombardo. Indistractable” by Nir Eyal.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

DISQO

JULY 22, 2018

Below are the actionable insights from the conference and leadership forum: Never stop learning. Nis Frome (@nisfrome) July 17, 2018. A post shared by Product Managers of Instagram (@instaproductmanagers) on Jul 19, 2018 at 1:13pm PDT. Nis Frome (@nisfrome) July 17, 2018. Todd Lombardo. Indistractable” by Nir Eyal.

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Customer Feedback Product Research Product Management Product Manager 40

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

The Product Coalition

MARCH 23, 2018

As a result, a lot of product decisions are made on gut feeling, incomplete information, the loudest voice in the room, and the most demanding customers. Items that make it into SaaS products often don’t align with the company’s strategy to support growth or help existing customers reach their desired outcomes. You lack the context.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Intercom, Inc.

FEBRUARY 27, 2020

?. Anyone who’s tangled with customer support knows: getting an answer to your question is one thing, but actually landing on a useful resolution to your problem can be another. Two years ago, we introduced Answer Bot to address our customers’ most important questions. It did a terrific job, but we knew we could do even better.

User Testing 23

User Testing Artificial Inteligence Customer Experience Data Visualization 23

Surya Suravarapu

FEBRUARY 13, 2020

Source: McKinsey & Company, 2018). Their biggest challenge is 'setting the product roadmap priorities without customer feedback or market feedback (25%), which is closely followed by 'getting consensus on product direction (23%)' (Source: ProductPlan’s Product Management 2020 Report). Understand Customer Jobs.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Bain Public

MAY 21, 2018

In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. Product Managers gather real-world feedback and make decisions on what features to build. Feedback loops allow you to monitor prediction accuracy, etc.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

ProductBoard

JANUARY 29, 2019

JAM is a big product management conference where product people share stories and insights. However, we should be transparent and mention that we—productboard—sponsored Jam London 2018. From Business to Buttons calls itself “Scandinavia’s premier User Experience and Service Design Conference.” So there’s that.

Research Software 74

Research Software Feedback Software Product Research Product Management 74

Business of Software Conference

AUGUST 1, 2019

Rahul’s spoken and written on the subject at length since BoS 2018, but it was here that he first laid forward his process for optimizing for Product-Market Fit. This Year: Customer Onboarding – The Key To Happy Customers. This Year: The Feedback Loop – How To Create A Culture Of Feedback (Workshop).

Feedback Software 8

Feedback Software Research Software User Testing Product Research 8

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. He goes on to demonstrate mouse, a keyboard, a computer display, a graphical user interface with Windows, real time video conferencing, real time document editing, a file system with version control.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

The Product Coalition

FEBRUARY 2, 2019

It’s the idea that motivates the “build, measure, learn” feedback loop and all its attendant techniques in Reis’ book. How could an idea that is so simple and obvious appear to be so uncommon and profound? Now, obviously, there’s more to lean than this basic idea, but this is the fundamental idea.

Reporting Tools 61

Reporting Tools Product Research Feedback Software Startups 61

Business of Software Conference

JANUARY 6, 2020

I think, as software companies, the UX game is being upped universally and great user experiences have a direct correlation to the ability to do AI. If you’re a customer service leader do you know what that means? Today 2018. actually work. It’s interesting in A.I. delivered by A.I.” It’s so meta.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

DISQO

AUGUST 15, 2019

One user expressed interest in buying cryptocurrency if it were accepted at more stores: “I like that cryptocurrency is secure but operates outside of a central banking industry. It was reported in 2018 to have a valuation of $8 billion. appeared first on Feedback Loop. I would need to engage in further investigation.”.

Reporting Tools 40

Reporting Tools Product Research Banking User Testing 40

DISQO

AUGUST 15, 2019

One user expressed interest in buying cryptocurrency if it were accepted at more stores: “I like that cryptocurrency is secure but operates outside of a central banking industry. It was reported in 2018 to have a valuation of $8 billion. appeared first on Feedback Loop. I would need to engage in further investigation.”.

Reporting Tools 40

Reporting Tools Product Research Banking User Testing 40