Alchemer Mobile

JUNE 10, 2020

In addition to content, timing of surveys is critical. A survey that interrupts a customer’s in-app experience will rarely be well-received. The data in this post shows us how winning brands design in-app surveys for great customer feedback flows. Over 150 S&P companies cited NPS in 2018 earnings calls.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

The Product Coalition

NOVEMBER 23, 2023

Healthcare providers all around the world are moving to digital health technology due to its tremendous potential to address critical industry concerns and improve healthcare quality. In 2018, venture capital and private equity invested more than $9 billion in digital health firms, a $2 billion increase over the previous year.

Research Software 111

Research Software Analytic Tools Reporting Tools Data Visualization 111

The Product Coalition

JUNE 20, 2022

In 2018, their number was 40%. Professional burnout is a state of moral and physical exhaustion that doctors experience due to stress, great responsibility, or working overtime. As of 2018, 54% of physicians worked more than 51 hours a week. Doctors make fewer mistakes thanks to an optimized system.

Healthcare 126

Healthcare Research Software Reporting Tools Data Visualization 126

Intercom, Inc.

DECEMBER 17, 2018

If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes. Let’s first take a look at why live chat is such a powerful tool for customer support teams.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. According to SiriusDecisions, 92% of B2B marketers consider ABM “extremely” or “very” important to their marketing efforts.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. Our flat company model at the time, enabled the first joiners to form the company together. Happy birthday, UX studio!

Research Software 90

Research Software UX Feedback Software User Testing 90

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. I’d like to share five lessons from my experience that can help you start your own journey. Could we make the user experience safer?

Artificial Inteligence 183

Artificial Inteligence Data Visualization Product Research Reporting Tools 183

Modus Create

NOVEMBER 1, 2021

Due to such high-stakes information, breaches in educational institutions can cause severe reputational damage. A 2018 report by Security Scorecard referred to the education sector as the least secure of the 17 industries studied, particularly in patching cadence, application security, and network security. Review Data Policy.

Education 97

Education Technical Review Research Software Reporting Tools 97

Split

MARCH 30, 2023

This allows changes in the system to be tested with minimal risk of disruption or downtime. Let’s look at how feature toggle usage has evolved over the years, from early manual methods to modern automated systems. – Enhanced flexibility and scalability due to easily enabling or disabling features from a single location.

Reporting Tools 59

Reporting Tools Software Review Data Visualization Artificial Inteligence 59

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

UX Planet

JANUARY 11, 2024

Users are the ultimate judges, the importance of User Experience Design (UXD) cannot be overstated. © tenot The Essence of UXD User Experience Design is the art of creating digital experiences that seamlessly blend functionality and aesthetics. User Research: Undertake in-depth user research.

User Testing 75

User Testing Customer Satisfaction Research Software Product Research 75

Intercom, Inc.

MAY 19, 2021

As Intercom’s product matured, our product teams needed to expand the depth and breadth of their technology expertise in order to support the features we were building for our customers. How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

The Product Coalition

MAY 11, 2022

Even if you are still searching for a product-market fit but already have enough data about your users?—?start On average, product leaders start building the hierarchy of metrics after a year of trying to tame the user data. Typical reasoning can sound like this: Look, the lifetime value of a customer (LTV) depends on retention.

Data Visualization 131

Data Visualization User Testing Customer Experience Product Research 131

Alchemer Mobile

JULY 16, 2019

Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically. percent same-store sales growth by early 2018. The results? Let the numbers do all the talking.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Userpilot

JULY 8, 2020

If you don’t know which of your new users are going to turn into paying customers and which are going to drift away, you need to be thinking about User Adoption Metrics. Improving your metrics and pushing new users to the Activation milestone is critical to the long-term growth of your SaaS business. Define ‘Activation’.

Onboarding KPIs 60

Onboarding KPIs User Testing Customer Experience Analytic Tools 60

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. Totaljobs joined with Jobsite in 2018, becoming UK’s most prominent and leading hiring platform.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

The Product Coalition

JANUARY 11, 2021

In 2018, we came together with an Endy branding agency and created a Baristika specialty coffee delivery service. That method turned out to be time-consuming and inconvenient; there were only one time orders. I told him about the coffee delivery experiment and the problems that had arisen.

Feedback Software 90

Feedback Software User Testing Customer Experience Systems Review 90

Mixpanel

DECEMBER 16, 2019

Since the legislation passed last year by a landslide in both state houses, Mixpanel has been working hard on updating our privacy policies and also helping our customers meet their CCPA obligations. The CCPA also unifies several user information and privacy goals. Our customers are afforded several protections under the CCPA.

Data Visualization 64

Data Visualization Analytic Tools Customer Experience Systems Review 64

Mind the Product

AUGUST 14, 2018

However, from my experience as both a lawyer and a product manager, I believe that licensing isn’t the Holy Grail for either product managers or the companies they work for. These different prior experiences add distinct flavours to someone’s approach to building and managing products. Why I’m not Convinced. Links for Further Learning.

Customer Experience 84

Customer Experience Certifications Product Management Product Manager 84

Userzoom

MARCH 28, 2018

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. With more than 20 years experience, Paul has worked with hundreds of organisations. A lot of it, to be honest, is how to sell user experience design.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Split

AUGUST 28, 2020

If your goal is to move from a software delivery cycle that was built with lots of guardrails and infrequent deploys, to a more modern methodology that supports responsiveness via frequent releases to flow value to your customers as quickly and safely as possible, then who you put in charge of change management decisions matters, a lot.

Analytic Tools 106

Analytic Tools Feedback Software Software Review Weak Development Team 106

Revulytics

AUGUST 6, 2019

A 2018 survey found that worldwide, 37% of software installed on personal computers is unlicensed, with the commercial value of that unlicensed software coming in at $46.3 Licensing Systems. Licensing is a key foundational strategy, but the common refrain is that “licensing keeps honest customers honest.” Legal Action.

Reporting Tools 63

Reporting Tools Analytic Tools Software Review Research Software 63

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. We did it for you instead!

Research Software 82

Research Software User Testing Customer Experience Data Visualization 82

Amplitude

MAY 22, 2018

Here’s what’s new in the product in May 2018: Add descriptions to your events in bulk, for improved coworker comprehension. Have you needed to isolate the conversion of users who didn’t go down a certain path of funnel? Our new User Privacy API supports data deletion. The Taxonomy add-on now lets you plan user properties.

Customer Experience 40

Customer Experience Events Data Visualization Systems Review 40

UX Studio: Product Management

MARCH 5, 2021

About halfway through the discussion, we realized that none of us clearly remembered or even cared that much about a game’s UI design, even though most of us met UI design for the first time by playing video games. When we are reminiscing about these games, typically the UI is the last thing we think about. The usual suspect: Clutter.

Research Software 119

Research Software Customer Experience Systems Review User Testing 119

Lenny Rachitsky

AUGUST 12, 2024

Hila Qu is an Executive in Residence (EIR) at Reforge as well as a renowned growth advisor, angel investor, and published author (her book about growth was named one of the top 10 business books of 2018 in China). Sales motion is for a very targeted list of big customer for big orders and having a clear hit list for revenue targets.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization User Testing 52

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re not a subscriber, here’s what you missed this month: Why PMs are best positioned to thrive in an AI world On asking for help (even when you really don’t want to) Part 2: Time management techniques that actually work Subscribe to get access to these posts, and every post.

User Testing 105

User Testing Feedback Software Framework Onboarding KPIs 105

The Product Coalition

AUGUST 30, 2021

Due to the fast-faceted customer preferences, the demand for ready-to-eat food products has been increasing. Most countries are in lockdown, the customer purchase volumes have negatively impacted the growth of processed food items. Nevertheless, spices and herbs are estimated to grow at the fastest speed in the forecast time.

Reporting Tools 131

Reporting Tools Software Review Systems Review Technical Review 131

eG Innovations

DECEMBER 4, 2020

Improving Citrix Logon Times. Most of you know that one of the most important user experience metrics in a Citrix environment is the logon time. A Few Best Practices to improve Citrix Logon Times. A Few Best Practices to improve Citrix Logon Times. When a user logs in, he/she is validated in the AD.

Customer Experience 52

Customer Experience Naming Systems Review Enterprise 52

Centercode

JANUARY 22, 2019

The results of the 2018 Customer Validation Industry Survey backed up what we already knew: time is a precious commodity that test managers don’t have a lot of. Responses from over 300 companies showed how and where today’s testing professionals are spending their time. Where Time Sinks Occur. Aggregating Feedback.

User Testing 64

User Testing Reporting Tools Product Research Feedback Software 64

Gainsight

OCTOBER 17, 2019

In 2018, the average company spent $343,000 on SaaS. Who are the people that most directly make these systems work every day to drive our businesses? What differentiates each type of admin is the ratio of work or effort to the rest of their work responsibilities as well as the other user group populations.

Reporting Tools 40

Reporting Tools Customer Experience Data Visualization Customer Feedback 40

freshtrax

AUGUST 23, 2022

It is always interesting to examine how statistics change over time, especially while living through a global event like the COVID-19 pandemic that is changing the course of history before our very eyes. Our new ebook, “100 Facts to Understand the Motivations Behind Japanese Behaviors” was based on some data published in 2017-2018.

Transportation 52

Transportation Systems Review Healthcare Customer Experience 52

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

The Product Guy

NOVEMBER 15, 2019

This is something which is particularly important for me in my current organisation because we are experiencing a large number of defects being reported by our customers and we are spending a lot of time dealing with the issues raised by customers. FileFinder is an Applicant Tracking System for the Executive Search industry.

Product Research 74

Product Research User Testing Research Software Feedback Software 74

The Product Coalition

MARCH 8, 2020

How Heineken and xDesign Applied Customer Research and User Testing Techniques to Build Digital Services Heineken N.V. These customers range from dive bars, restaurants, exclusive clubs, to event stadiums. Also, Alanna and Duncan admittedly challenged their own assumptions about the design process and discovering customer needs.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

Mind the Product

JUNE 27, 2019

Whereas those with time to spare were highly likely to stop. Tech entrepreneur Avichal Garg puts this very well in his aptly named piece Metrics : “The biggest risk in creating a metrics-informed culture is that over time, people conflate metrics and goals.” Currently, products have a massively unfair advantage over customers.

Product Goals 169

Product Goals Data Visualization Reporting Tools Government 169

Mind the Product

NOVEMBER 21, 2019

A value proposition helps us to focus on users and to check that our product solves a real problem. It’s often up to product leaders to help an organisation stay connected with reality, so an honest, user-centred value proposition must remain the bedrock of our product strategy when we become product leaders. Value Proposition.

Reporting Tools 144

Reporting Tools User Testing Research Software Product Research 144