Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Alchemer Mobile

JULY 16, 2019

Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically. percent same-store sales growth by early 2018. The results? Let the numbers do all the talking.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Mind the Product

JUNE 27, 2019

Whereas those with time to spare were highly likely to stop. Tech entrepreneur Avichal Garg puts this very well in his aptly named piece Metrics : “The biggest risk in creating a metrics-informed culture is that over time, people conflate metrics and goals.” Currently, products have a massively unfair advantage over customers.

Product Goals 179

Product Goals Data Visualization Reporting Tools Government 179

The Product Coalition

FEBRUARY 26, 2021

You don’t buy iPhone as a phone, you buy an entry ticket to the Apple experience. Also, to understand what it feels like to use the app from an Apple user perspective. It was my first Apple experience that ended up with purchasing MacBook for personal use. But this story is not about Apple experience.

Customer Experience 103

Customer Experience Technical Review Systems Review Software Review 103

Mind the Product

MAY 13, 2019

We recently reached 1,800,000 current account customers – after launching in January 2018 – and are focusing on growing our user base and revenue. In the same time, we’ve grown overdraft usage from zero to over 100,000 people, and revenue from zero to break-even on a per customer basis. Explain the why.

Research Software 180

Research Software User Testing Feedback Software Customer Experience 180

The Product Coalition

SEPTEMBER 7, 2024

A lot of times we focus on consistency. Streaks motivate users to keep up a consistent behavior, like logging into an app every day. Fresh Starts give users a clean slate to start over, like setting new goals at the beginning of the year. However you do it, make sure users feel that reaching a good metric is within their grasp.

User Testing 115

User Testing Customer Experience Customer Feedback Research Software 115

The Product Coalition

JUNE 20, 2022

In 2018, their number was 40%. Professional burnout is a state of moral and physical exhaustion that doctors experience due to stress, great responsibility, or working overtime. As of 2018, 54% of physicians worked more than 51 hours a week. Doctors make fewer mistakes thanks to an optimized system.

Healthcare 128

Healthcare Research Software Reporting Tools Data Visualization 128

Intercom, Inc.

JUNE 10, 2019

It powers everything from article, conversation and user search to reporting, billing, message delivery and even our internal log management and analytics. Because Elasticserach has been at the core of Intercom for a long time , upgrading it is a challenging problem. A lot of software tends to get faster over time.

Reporting Tools 35

Reporting Tools Data Visualization Analytic Tools Software Review 35

Mind the Product

NOVEMBER 21, 2019

A value proposition helps us to focus on users and to check that our product solves a real problem. It’s often up to product leaders to help an organisation stay connected with reality, so an honest, user-centred value proposition must remain the bedrock of our product strategy when we become product leaders. Value Proposition.

User Testing 151

User Testing Reporting Tools Research Software Product Research 151

Mind the Product

AUGUST 14, 2018

However, from my experience as both a lawyer and a product manager, I believe that licensing isn’t the Holy Grail for either product managers or the companies they work for. These different prior experiences add distinct flavours to someone’s approach to building and managing products. Why I’m not Convinced. Links for Further Learning.

Customer Experience 91

Customer Experience Certifications Product Management Product Manager 91

The Product Coalition

MAY 11, 2022

Even if you are still searching for a product-market fit but already have enough data about your users?—?start On average, product leaders start building the hierarchy of metrics after a year of trying to tame the user data. Typical reasoning can sound like this: Look, the lifetime value of a customer (LTV) depends on retention.

Data Visualization 134

Data Visualization User Testing Customer Experience Product Research 134

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Brian: Great.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

User Testing 86

User Testing Research Software Product Research Artificial Inteligence 86

Split

AUGUST 28, 2020

If your goal is to move from a software delivery cycle that was built with lots of guardrails and infrequent deploys, to a more modern methodology that supports responsiveness via frequent releases to flow value to your customers as quickly and safely as possible, then who you put in charge of change management decisions matters, a lot.

Analytic Tools 106

Analytic Tools Feedback Software Software Review Weak Development Team 106

UX Studio: Product Management

MARCH 5, 2021

About halfway through the discussion, we realized that none of us clearly remembered or even cared that much about a game’s UI design, even though most of us met UI design for the first time by playing video games. When we are reminiscing about these games, typically the UI is the last thing we think about. The usual suspect: Clutter.

Research Software 119

Research Software Customer Experience Systems Review User Testing 119

The Product Coalition

NOVEMBER 23, 2023

Healthcare providers all around the world are moving to digital health technology due to its tremendous potential to address critical industry concerns and improve healthcare quality. In 2018, venture capital and private equity invested more than $9 billion in digital health firms, a $2 billion increase over the previous year.

Research Software 113

Research Software Analytic Tools Reporting Tools Data Visualization 113

The Product Coalition

AUGUST 30, 2021

Due to the fast-faceted customer preferences, the demand for ready-to-eat food products has been increasing. Most countries are in lockdown, the customer purchase volumes have negatively impacted the growth of processed food items. Nevertheless, spices and herbs are estimated to grow at the fastest speed in the forecast time.

Reporting Tools 133

Reporting Tools Software Review Systems Review Technical Review 133

Pragmatic Marketing

JULY 13, 2020

COVID-19 has forced executives to rethink many of their assumptions about their customers, markets and products. Resources have been scarce, travel to customers dropped to near zero and the future is unclear. Digital Lumens began in 2010 as a lighting management system for large industrial customers. About Digital Lumens.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

COVID-19 has forced executives to rethink many of their assumptions about their customers, markets and products. Resources have been scarce, travel to customers dropped to near zero and the future is unclear. Digital Lumens began in 2010 as a lighting management system for large industrial customers. About Digital Lumens.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

COVID-19 has forced executives to rethink many of their assumptions about their customers, markets and products. Resources have been scarce, travel to customers dropped to near zero and the future is unclear. Digital Lumens began in 2010 as a lighting management system for large industrial customers. About Digital Lumens.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

The Product Guy

OCTOBER 9, 2018

However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit. What systems/metrics/processes do we need to measure and track winning? What capabilities do we need to win?

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

Intercom, Inc.

AUGUST 1, 2019

Short on time? Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). I remember first meeting you and Enrique in August 2018, and your team was maybe 30 people? Tara: Right.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Alchemer Mobile

JUNE 9, 2020

In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. And marketing often expands the funnel to the next set of steps, which is how do you get them to do it multiple times?

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Imaginary Cloud - Design

JULY 2, 2020

They were landmarks, in their time. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. That means that you will be wasting time and resources. Well, don’t get me wrong. This is a big mistake.

Books 138

Books Technical Review Research Software Data Visualization 138

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. Totaljobs joined with Jobsite in 2018, becoming UK’s most prominent and leading hiring platform.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Modus Create

NOVEMBER 1, 2021

Due to such high-stakes information, breaches in educational institutions can cause severe reputational damage. A 2018 report by Security Scorecard referred to the education sector as the least secure of the 17 industries studied, particularly in patching cadence, application security, and network security. Review Data Policy.

Education 75

Education Technical Review Research Software Reporting Tools 75

The Product Coalition

JANUARY 11, 2021

In 2018, we came together with an Endy branding agency and created a Baristika specialty coffee delivery service. That method turned out to be time-consuming and inconvenient; there were only one time orders. I told him about the coffee delivery experiment and the problems that had arisen.

Feedback Software 90

Feedback Software User Testing Customer Experience Systems Review 90

eG Innovations

JULY 4, 2019

The success of these initiatives is closely tied to ensuring a great user experience for end users as they access their virtual apps and desktops. 1 Logon Times. In terms of metrics that make up the user experience, logon times are one of the most important for an end-user and for the organization.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year. And these are the times where I’ve spoken at BoS at different times and here we are right now.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Amplitude

DECEMBER 17, 2019

We believe that everyone who cares about data should have access to real-time, interactive analytics, so low query latency is one of our top priorities. Nova’s original design is inspired by a few exciting systems like PowerDrill , SCUBA , Trill , and Druid. to 8s over the last year due to high volume queries. Why re-architect?

Analytic Tools 19

Analytic Tools Data Visualization Engineering Research Software 19

Usersnap

JULY 26, 2020

With each difference, I would review and decide, based on the test, whether the result was a true failure or defect. It’s to reduce risk by proactively finding and eliminating problems which would most greatly impact the customer using the software. Testing from a user's perspective. Common software testing approaches.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. Our flat company model at the time, enabled the first joiners to form the company together. Happy birthday, UX studio!

Research Software 90

Research Software UX Feedback Software User Testing 90

Intercom, Inc.

MAY 16, 2019

Short on time? It allows you to maximize a new feature’s value with minimal effort because the feature is part of this system or platform. Sometimes the uncomplicated product is the best product, because it’s not boring to the customers who are feeling pain. What were the critical decisions?

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

Mixpanel

DECEMBER 16, 2019

Since the legislation passed last year by a landslide in both state houses, Mixpanel has been working hard on updating our privacy policies and also helping our customers meet their CCPA obligations. The CCPA also unifies several user information and privacy goals. Our customers are afforded several protections under the CCPA.

Data Visualization 64

Data Visualization Analytic Tools Customer Experience Systems Review 64

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re not a subscriber, here’s what you missed this month: Why PMs are best positioned to thrive in an AI world On asking for help (even when you really don’t want to) Part 2: Time management techniques that actually work Subscribe to get access to these posts, and every post.

User Testing 130

User Testing Feedback Software Framework Onboarding KPIs 130

Revulytics

AUGUST 6, 2019

A 2018 survey found that worldwide, 37% of software installed on personal computers is unlicensed, with the commercial value of that unlicensed software coming in at $46.3 Licensing Systems. Licensing is a key foundational strategy, but the common refrain is that “licensing keeps honest customers honest.” Legal Action.

Reporting Tools 63

Reporting Tools Analytic Tools Software Review Research Software 63