2018 Customer Experience Naming 
Intercom, Inc.
APRIL 6, 2022
For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. In fact, studies show that not only do customers expect great experiences when interacting with companies, they’re willing to pay more for them. Here are some of their takeaways.
Product Talk
FEBRUARY 21, 2024
When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities).
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Alchemer Mobile
APRIL 24, 2018
What are some of the hottest, up-and-coming mobile apps not named Instagram, Snapchat, or Uber? Venmo comes to mind first, followed by Duolingo and its stunning first-use experience. App Name: Venmo. Sellers have to think of new ways to target customers with meaningful content. App Name: Duolingo. in funding?
Imaginary Cloud - Design
MAY 21, 2020
So how can we, designers, help our users (kids) to make the most of their experience when interacting with a digital product? This number is followed by PISA results from 2018, which shows several countries’ reading results falling behind. From a design perspective, there's still a lot to be done. Readings apps for kids matter.
Intercom, Inc.
OCTOBER 13, 2020
We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences.
Mind the Product
OCTOBER 25, 2018
A product manager ideally uses a mix of methods to figure this out, with experiments at the forefront of strategic and meaningful decision-making. The first real systematic experiment in medical history was carried out by James Lind in the 1700s, a time when sailors frequently suffered from scurvy. For companies. Searches. -2%.
Mind the Product
MAY 4, 2018
We had a “second album in the making” feeling many times while we prepared for our second MTP Engage Hamburg, so we were relieved at how well it all turned out – thanks to an amazing team, great speakers, sponsors, and a bit of luck. Sketchnotes from MTP Engage 2018 by Tim Schurig. MTP Engage 2018 in Hamburg?—?ein
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