Imaginary Cloud - Design

MAY 21, 2020

So how can we, designers, help our users (kids) to make the most of their experience when interacting with a digital product? This number is followed by PISA results from 2018, which shows several countries’ reading results falling behind. From a design perspective, there's still a lot to be done. Readings apps for kids matter.

Research Software 122

Research Software Customer Experience User Testing User Experience 122

Mind the Product

MAY 4, 2018

We had a “second album in the making” feeling many times while we prepared for our second MTP Engage Hamburg, so we were relieved at how well it all turned out – thanks to an amazing team, great speakers, sponsors, and a bit of luck. Sketchnotes from MTP Engage 2018 by Tim Schurig. MTP Engage 2018 in Hamburg?—?ein

Data Visualization 113

Data Visualization Workshop Product Research Events 113

Intercom, Inc.

JANUARY 3, 2019

Short on time? Here are five quick takeaways: As our pace of shipping increases, it’s important to take the time to understand the difference between output and outcome. You’ll know they’re effective if over time you have the absence of things slowing you down. Are people using the things you shipped?

Research Software 144

Research Software Feedback Software Analytic Tools User Testing 144

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. I’d like to share five lessons from my experience that can help you start your own journey. Could we make the user experience safer?

Artificial Inteligence 190

Artificial Inteligence Data Visualization Product Research Reporting Tools 190

Product Talk

NOVEMBER 14, 2018

Are you looking for the 2018 Product Conference list? User Experience Lisbon. I haven’t decided what events I’ll be attending in 2019 yet, but as soon as I do, I’ll update this post. We’ll also keep updating this list as we hear about more events. Find it here. IXDA Interaction Week. Seattle, WA.

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Naming Government Events Agile 178

Mind the Product

MARCH 11, 2019

When we announced in September last year that we’re bringing #mtpcon to Singapore for the first time, it was in the knowledge that the technology and innovation scene across the Asia-Pacific (APAC) region is booming. The post Why the Time is Right for #mtpcon Singapore appeared first on Mind the Product. Why Singapore?

Customer Experience 117

Customer Experience Reporting Tools User Testing Events 117

Intercom, Inc.

AUGUST 26, 2021

A decade ago, a small group of friends — our co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee — realized that the impersonal, transactional way of doing online business just wasn’t cutting it for customers anymore. Karen Peacock: So Intercom is and will be the modern customer communication platform.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Intercom, Inc.

MAY 8, 2019

During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name. Naturally, we thought it was high time we had a chance to hear her on the other side of the microphone. And Facebook alone saw more monthly active users than were even online less than 10 years ago.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

Mind the Product

JUNE 27, 2019

Their names were John Darley and Daniel Batson, and they created the Good Samaritan study to ask a seemingly simple question: why do people do good things for others? Whereas those with time to spare were highly likely to stop. For clarity, goals can be summarised as an aspiration to create real value for customers.

Product Goals 179

Product Goals Data Visualization Reporting Tools Government 179

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. Our lowest score in that time was 82, our highest 94. Rahul shared an incredibly simple framework Superhuman uses for understanding their customers. Anyway, my name is Rahul.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Amplitude

OCTOBER 16, 2018

He spent a decade at Google and Google Ventures, working on programs and platforms—Gmail and Google Hangouts among them—that are household names today. Shortly before Knapp hit the stage at the Amplify 2018 conference in early October, his latest book, Make Time , had already hit the shelves. We’re going to die.

Customer Experience 73

Customer Experience User Testing Product Research Books 73

Mind the Product

MARCH 5, 2020

The web is superb for acquiring new users and building a brand. A domain name and a website for your brand is a good start, but not enough. Unfortunately, many of the users acquired this way abandon the new app before converting to paying customers. So what are the real odds and where should you bet? Betting on Apps.

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Research Software Reporting Tools Development Data Visualization 134

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

JULY 9, 2020

In addition to this, our conversation also covers his time at Altassian and contrasts this with his G2 role, his thoughts on Google updates and how they impact his industry and his vision for the future of SEO. If you’re short on time, here’s some quick takeaways. I first got started in SEO, I think at around 16 years old.

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Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

JULY 8, 2019

Businesses put the Intercom Messenger on their websites because they want real-time communication with their users. A fast load time is important because it makes the Messenger feel like a natural part of the websites they’re on, rather than an add-on. What’s in the Messenger? Here are the major changes we made.

Software Review 163

Software Review Customer Experience Download Data Visualization 163

ProductCraft

AUGUST 3, 2018

Digitally Transforming Language, One Buzzword at a Time. Share Post: Monday, July 30, 2018. 6:32AM Local Time. I know that last week we talked about ideating on the blockchain and how to engage our customers utilizing AI, so your bandwidth might be low. Monday, July 30, 2018. 9:26AM Local Time. Perspectives.

Customer Experience 74

Customer Experience Feedback Software User Testing Customer Feedback 74

Intercom, Inc.

MAY 19, 2021

As Intercom’s product matured, our product teams needed to expand the depth and breadth of their technology expertise in order to support the features we were building for our customers. So in late 2018, Team Datastores was created, initially with a fairly conservative area of responsibility. The team feels whole and healthy.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

Intercom, Inc.

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. Choice and Experience. They lose customers.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Intercom, Inc.

AUGUST 20, 2020

Alex’s projects, including founding members-only entrepreneurial community Bossbabe, have earned her some serious clout – Fast Company found her ideas so promising they named her one of their “ Top 100 Most Creative People in Business ” in 2016. Short on time? Once the internet became a mobile experience, it was ever-present.

Research Software 243

Research Software Technology Telecommunications User Testing 243

Intercom, Inc.

AUGUST 1, 2019

Short on time? I remember first meeting you and Enrique in August 2018, and your team was maybe 30 people? That’s a night-and-day experience and responsibility set change to dive into an early stage startup, built from scratch. Now we have an experienced team, but at the time it was just me. Tara: Right.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Intercom, Inc.

AUGUST 13, 2019

We probably all spend quite a bit of time thinking about them, choosing them, debating which is best. We certainly spend a lot of time using them. It’s from a 1962 report published by a man named Douglas Engelbart. It was a simpler time, perhaps. We no longer live in that simpler time.

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Reporting Tools Research Software Feedback Software Weak Development Team 223

The Product Coalition

JANUARY 5, 2021

This fairly generic, unimaginative name (sorry not sorry) has failed to properly capture the essence of the city since its inception. You know the summertime hell at Times Square station. you name it, contactless is out here to save it. you name it, contactless is out here to save it. Well, now you do. Enter OMNY.

Transportation 149

Transportation Data Visualization Banking Government 149

The Product Coalition

JULY 17, 2018

Magazine has named it one of the ‘fastest growing private companies in America’?—?for Its clients include Nestle, American Express, Johnson & Johnson, AOL, Time Warner, American Red Cross, and many other prominent businesses. One of its apps, Fox Sports, was the #1 app on the iOS App Store in 2018. Gold 2016, are among them.

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Research Software Weak Development Team Development CTO Coach 60

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

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Webinar Blog Customer Experience Customer Feedback 71

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year.

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CTO Coach Research Software Feedback Software Weak Development Team 87

The Product Coalition

MARCH 15, 2021

React is supported by many platforms, and it doesn’t take much time to learn how to code with it, so you can start your real projects faster. Strong framework named Angular. From JavaScript to TypeScript We do love JavaScript, but it’s time to admit that the programming language TypeScript surpasses it. You are right.

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Development Data Visualization Framework Technology 187

Mind the Product

APRIL 1, 2020

I’ve based it on my experience of seeing ProductTank , and the wider product community in Wellington, New Zealand, grow from two to 1,600 people. In September 2015, about the time I left Xero , a friend of mine, Trent Mankelow, asked me if I wanted to join him and start a new meetup for product people. In the Beginning.

Product Research 138

Product Research Events User Testing Customer Experience 138

UX Studio: Product Management

JUNE 12, 2018

As a good start, it made many realize that even big organizations like Facebook should act more responsibly and can actually even face challenges in court about the way they treat their users But we should go further! This dire quote speaks about the misaligned values product creators and their customers pursue.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

The Product Bistro

MARCH 3, 2018

Lightroom (LR), or its official name, “Photoshop Lightroom” began as a public beta of a Mac only software in early 2006, was a response to Apple’s “Aperture” program targeted at professional photographers. But, time marches on, technology and demographics change. The Origins. The Lightroom CC Icon.

Feedback Software 170

Feedback Software Technology Artificial Inteligence Customer Experience 170

Revulytics

AUGUST 7, 2018

Gartner recently released the Hype Cycle for Software as a Service, 2018 , Hype Cycle for Customer Experience Analytics, 2018 , and Hype Cycle for Application Security, 2018. Improved customer experience, by identifying trouble spots in user workflows.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

Mixpanel

DECEMBER 18, 2018

We spent 2018 working hard to ship features that help you use Mixpanel most effectively, and launching programs that help keep us even more connected to our customers and partners. Top releases of 2018. Now let’s revisit some of the top releases of 2018. Time period comparison in Insights. Here they are: 1.

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Data Visualization Reporting Tools Analytic Tools Feedback Software 45

Alchemer Mobile

JUNE 9, 2020

In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. My name is Robi Ganguly and I am the CEO and co-founder of Apptentive. Transcript. So, let’s get into it.

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User Testing Feedback Software Customer Feedback Data Visualization 182

UX Studio

MAY 29, 2019

It gave me a little experimentation time to play around with this exciting feature. Adobe Max introduced the new Auto-Animate XD feature in October 2018. As they describe Auto-Animate, Adobe XD has evolved from a primary click-through application to provide you different prototyping options such as time, tap, drag and voice.

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Research Software Customer Experience User Testing Software Review 90

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Melissa Perri is one of the most recognizable names in Product Management. Your users will thank you one day.

Technical Advisors 107

Technical Advisors Product Research Analytic Tools User Testing 107

freshtrax

SEPTEMBER 10, 2019

On the other hand, according to research conducted by NHK in November 2018 , only 32.5% radiko: Allows users to listen to radio programs on smartphones. As of November 2018, programs from 93 Japanese radio stations are available on the radiko platform. Currently, 550,000 users are paid members. Source: Dentsu.

User Testing 77

User Testing Research Software Customer Experience Advertising 77

Roy Madden

FEBRUARY 11, 2021

Columbus, OH, USA Started using Feedly: September 2018. They also want to provide timely information and deep domain expertise to startups that could benefit from their years of industry knowledge. Staying on top of various industries and where they are heading takes a lot of time to research and monitor.

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Research Software Customer Experience Analytic Tools User Testing 75