2018 CTO Customer Experience 
Melissa Perri
JULY 14, 2016
When I replay this scene in my head, I can hear the CTO very audibly yelling (slash pleading) with our product team. We had been experimenting towards a very concrete goal for two months, and had made a lot of progress. This didn’t sit well with the CTO because in reality he didn’t want a strategy, he wanted a plan.
Intercom, Inc.
JULY 21, 2022
Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.
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PMLesson's Ace the PM Interview
JANUARY 9, 2019
Pendo is a product engagement platform that helps businesses better understand their users and is a Series-D company backed by Sapphire Ventures, Battery Ventures, and Spark Capital. In this Path to PM post, we discuss the importance of connecting with a product's users and the tough aspects of product management.
Modus Create
FEBRUARY 24, 2020
In 2018, McKinsey published their Business Value of Design report summarizing how organizations with higher Design Index scores saw a correlation with higher revenue growth and, for the top quartile, higher returns to shareholders. About 90% of companies in their 2018 research aren’t fully realizing the full potential of their design teams.
Intercom, Inc.
APRIL 22, 2021
That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Brian: Great.
Intercom, Inc.
JULY 9, 2020
In addition to this, our conversation also covers his time at Altassian and contrasts this with his G2 role, his thoughts on Google updates and how they impact his industry and his vision for the future of SEO. If you’re short on time, here’s some quick takeaways. I first got started in SEO, I think at around 16 years old.
Intercom, Inc.
AUGUST 13, 2019
We probably all spend quite a bit of time thinking about them, choosing them, debating which is best. We certainly spend a lot of time using them. The video operator for the demo was a guy named Stewart Brand , who among other things published a magazine at the time called the Whole Earth Catalog.
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