2018 Branding Reporting Tools 
Alchemer Mobile
FEBRUARY 21, 2019
In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years.
Intercom, Inc.
MAY 14, 2018
For instance, the fundamentals of good marketing haven’t changed: crisp writing, a compelling story, strong brand, and of course, a great product to market. 2x: In 2018 our end users were sending 500 million messages a month, double the previous year (Intercom). DemandGen Report – 2017 Content Preferences Survey ). Engagement.
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Alchemer Mobile
JANUARY 30, 2020
In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” No matter your business, change and investment in new Voice of the Customer (VoC) technology can be scary. Over 150 S&P companies cited NPS in 2018 earnings calls.
The Product Coalition
SEPTEMBER 21, 2019
According to a recent report from Coresight , there have been 6,986 store closures so far this year. That exceeds the total number for all of 2018. One of the main reasons so many retail companies are in a death spiral is because they’ve been slow to adopt new technologies. To put it simply, innovate or die. Gymboree?—?the
Intercom, Inc.
AUGUST 13, 2019
Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. Tools are part of who we are. We all have a very fundamental relationship with the tools we use. We all have a very fundamental relationship with the tools we use.
Intercom, Inc.
JUNE 19, 2018
In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.
Alchemer Mobile
NOVEMBER 29, 2018
Partnering with a customer feedback platform to help you listen and respond to customers allows for a more targeted, strategic, and dollar-efficient approach to gathering and acting on feedback. Let’s look at five reasons why you should consider using a customer feedback platform. Which Customer Feedback Platform do You Use?
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