Intercom, Inc.

AUGUST 25, 2021

In 2018, we released a completely reimagined Business Messenger , a full-fledged “front desk for your website or app,” complete with a homepage and a library of embeddable apps. Bringing our brand on the road. A company is more than the product it makes or the people who work there, it’s also the brand that people connect with.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Alchemer Mobile

NOVEMBER 29, 2018

A positive outcome of identifying your fans is identifying the people who are most likely to say great things about you and who’ve already raised their hand and said, “We love this brand.”. This snapshot from Apptentive Insights shows feedback that helps brands drive their product roadmaps. If a customer says, “I’m a huge fan.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

Userpilot

SEPTEMBER 9, 2024

You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. This increased their motivation and turned many into loyal brand advocates, driving word-of-mouth referrals for the business. Then keep reading!

Data Visualization 97

Data Visualization Customer Feedback Customer Experience Analytic Tools 97

Alchemer Mobile

JUNE 20, 2019

Even big brands have had their fair share of angry outpour from disgruntled customers and survived. In fact, most brands hear feedback from less than one percent of their customer base. Businesses lost $75 billion in 2018 because of poor customer service. So, you’ve somehow received a couple of bad online reviews. Certainly not!

Feedback Software 210

Feedback Software Customer Feedback User Testing Customer Experience 210

Alchemer Mobile

APRIL 11, 2019

But despite these hurdles, Finance apps are uniquely positioned for incredible engagement opportunities, and app publishers are capitalizing on the opportunities that arise. Note on methodology: This report includes data from over 800 unique Android and iOS apps across all app categories, from January 2018 to December 2018.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

Mind the Product

MARCH 5, 2020

The web is superb for acquiring new users and building a brand. Nearly all brands that opt for an app-based approach build a website, if only to market their app. A domain name and a website for your brand is a good start, but not enough. So, which platform should you adopt for a new digital service, mobile app or the web?

Research Software 128

Research Software Reporting Tools Development Data Visualization 128

Alchemer Mobile

AUGUST 22, 2019

Additionally, fifty-five percent of respondents said a one-star or two-star app store rating of a well-known brand’s app negatively impacts their view of the brand as a whole. It’s clear that app ratings and reviews aren’t just vanity metrics; they have real consequences on conversion rates and brand reputation.

Feedback Software 131

Feedback Software Research Software User Testing Customer Feedback 131

Alchemer Mobile

MAY 21, 2020

As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time.

Finance 147

Finance Feedback Software User Testing Research Software 147

UX Studio

DECEMBER 14, 2023

Fun fact: UX Folio reached the 100 paying users milestone in 2018, October. 2018: Rapid growth As the team grew, we needed more space and also more structure. We moved to a new office and introduced the Studio Lead position as a full-time professional support for the researchers and designers on the team.

Research Software 90

Research Software UX Feedback Software User Testing 90

Intercom, Inc.

OCTOBER 13, 2020

Automating the resolution of those questions helps companies to scale their support – operating online might mean you can sell to anyone in the world, but you better be able to support all those people if you want to retain your brand. What was the cost of a false positive going to be? It’s easy to annoy users by interrupting them.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

UX Studio: Product Management

NOVEMBER 5, 2018

So we’re going to revisit the hottest topics of late 2018 and predict the UI design trends of 2019. What has happened in 2018 so far? So without further ado, these UI trends of 2018 will likely hang on in 2019 as well: UI Trends 2019 #1: Typography and storytelling. Now, the year is coming to an end AGAIN! Can you think back?

Research Software 111

Research Software Feedback Software User Testing Customer Experience 111

The Product Coalition

FEBRUARY 6, 2020

User expectations and pressure on companies have increased: they must be present in multiple channels, generate personalized content and positive user experiences in each of these channels. To meet these expectations, companies had to shift their marketing focus from creating brand awareness to managing customer relationships and life cycles.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

UX Planet

SEPTEMBER 16, 2024

User experience (UX) design User experience encompasses all aspects of a user’s interaction with a brand and its products and services. A positive culture of learning through failure is required. 2018) UX for lean startups. Foundations of Lean UX — image by author 1. Sources Gothelf, J., and Seiden, J. O’Reilly Media, Inc.

User Testing 97

User Testing UX Product Research Research Software 97

Intercom, Inc.

MAY 18, 2018

We’ve since scaled to more than 35 in Dublin the past 2 years – and 110 globally in the first half of 2018. We promoted a lot of tenured teammates at once as they were ready for their next challenge, but in doing so we left ourselves with a frontline team full of brand new people.

Strategy 222

Strategy Construction User Testing Customer Feedback 222

Business of Software Conference

MARCH 11, 2020

And then I’ve really only started companies as a byproduct of I have an obsessive personality and I channel that in a positive area which is like I’m obsessed with learning and getting better. So I think in this phase you have to build a brand. Like what does a brand mean? So I was nervous about that. Thank you sir.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Modus Create

FEBRUARY 24, 2020

In 2018, McKinsey published their Business Value of Design report summarizing how organizations with higher Design Index scores saw a correlation with higher revenue growth and, for the top quartile, higher returns to shareholders. About 90% of companies in their 2018 research aren’t fully realizing the full potential of their design teams.

User Testing 106

User Testing Product Research Customer Experience CTO 106

Intercom, Inc.

AUGUST 26, 2021

But as Intercom co-founder Eoghan McCabe said in a keynote address back in 2018, that reign was starting to sour. The loyalty comes from the positive overall product experience, but also customer experience. We realized all businesses need a positive customer experience, and the tooling just wasn’t there. Beyond metrics.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

The Product Coalition

FEBRUARY 26, 2021

Apple is more than a brand, it is a whole world that is not available for everyone though. publicly traded company to reach 1 trillion US dollar market capitalization in 2018. Brand identity The bitten apple stands for the most recognizable brand in the world. So, what is the source of Apple’s growth?

Customer Experience 102

Customer Experience Technical Review Systems Review Software Review 102

freshtrax

JUNE 11, 2019

Top 10 Japanese tech companies by capital value (November 2018). One interesting thing we can see here is the rise of Sony, also seen in the Top 10 Largest Japanese Companies in 2018. Top 10 Japanese tech companies by the size (November 2018). Revenue in Yen. Revenue in USD. SoftBank. ?1,065.5 NTT Docomo. ?991.9

Technical Review 97

Technical Review Reporting Tools Research Software Data Visualization 97

The Product Coalition

MARCH 20, 2020

In 2017 and 2018 interviews with Todd Yellin (“ This is how Netflix’s top-secret recommendation system works ” ), Netflix explained once again how customers get to the recommendations. Of course, not all the coverage of mainstream media for recommender systems is positive. either via streaming or DVD rental back in 2013.

Magazine 78

Magazine Customer Experience Customer Feedback Data Visualization 78

Userzoom

APRIL 23, 2020

For example, remind them of the cost of the necessary rework to fix the problems and how it has affected customers’ loyalty, happiness, and perception of the brand. Also promising is that 29% of enterprises in 2019 had a VP of Design or Chief Experience Officer, up from 21% in 2018.

Webinar 83

Webinar Product Research User Testing UX 83

Mixpanel

JULY 21, 2023

Over the past year, the design, brand, and engineering teams at Mixpanel have been working hard on a complete overhaul of how the world experiences us: our website. The Mixpanel homepage circa 2018. This is the new look and feel that we wound up with How did we get there? This meant rethinking our WordPress-powered stack.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Mixpanel

JULY 21, 2023

Over the past year, the design, brand, and engineering teams at Mixpanel have been working hard on a complete overhaul of how the world experiences us: our website. The Mixpanel homepage circa 2018. This is the new look and feel that we wound up with How did we get there? This meant rethinking our WordPress-powered stack.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Mixpanel

JULY 21, 2023

Over the past year, the design, brand, and engineering teams at Mixpanel have been working hard on a complete overhaul of how the world experiences us: our website. The Mixpanel homepage circa 2018. This is the new look and feel that we wound up with How did we get there? This meant rethinking our WordPress-powered stack.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Intercom, Inc.

JUNE 19, 2018

54% of consumers will try a new brand for a better service experience. In fact, research firm Northridge Group found that 54% of consumers will try a new brand for a better service experience. Instead of waiting for customers to ask for help, Enjoy preempts that with at-home support. An assist from automation.

Reporting Tools 216

Reporting Tools User Testing Research Software Customer Experience 216

Mind the Product

APRIL 23, 2018

As one of the earliest Agile product managers, Jeff Patton has seen the “brand” of Agile degrade – even so far as speakers eliciting spontaneous applause by saying “I hate Agile.” The 2018 edition of MTP Engage Hamburg was a success, and we look forward to seeing you all again next year!

Agile 123

Agile Weak Development Team User Testing Customer Feedback 123

UX Studio

JUNE 30, 2023

A website that reflects their brand and meets the expectations of their target audience is just an example. San Jose, CA; San Francisco, CA $150 – $199 / hr Web Design, Corporate Identity, Graphic Design, Social Media Marketing, Animation, and Motion Design Propane Agency Propane Agency is a brand and digital experience agency.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Intercom, Inc.

DECEMBER 31, 2019

If anything, this was the decade they collectively became leaders not just of the technology industry, but of industry itself – Apple overtook ExxonMobil as the world’s most valuable company by market cap in August 2011 (that month again), and then became the first trillion-dollar company by market cap in 2018.

Artificial Inteligence 259

Artificial Inteligence Entertainment Customer Experience Messaging 259

Usersnap

JANUARY 25, 2021

One survey notes that 75% of people have tried new brands or shopping methods, and the majority plan to continue these new habits. When the crisis ends, most people who have tried new brands say they will stick with those new companies and products. If stores carry both brands, they’ve positioned themselves to be more secure.

User Testing 86

User Testing Product Research Data Visualization Customer Feedback 86

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. Who are you serving and how do you want them to think of you.

Messaging 40

Messaging Research Software Analytic Tools Feedback Software 40

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. But in 2018 there’ve been some big changes in the social media landscape. Why start a business when your biggest competitor has so much cash to throw around? Easier than if you’re less profitable.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Intercom, Inc.

FEBRUARY 1, 2018

How did you get yourself into that position? In 2018, we’re going to focus on the more typical demand gen functions. If you have a brand or advertising campaign and you’re working with an external agency, you just bring them right into a shared Slack channel. The role of brand in growth marketing.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Business of Software Conference

JUNE 27, 2019

BoS USA 2018 Mikey Trafton Managing a Badass Team from Business of Software Conference. I want you to evaluate your positions and think about hey Fred was really successful in that role and Bob was not. And I have a few interview questions where I can argue either answer, the positive or the negative. Upcoming Events.

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58

BrainMates

MARCH 11, 2020

I first attended a resume workshop as part of the Product Women group back in 2018, it was the first time we heard tips from Petra Gross, now GM Digital Product at Woollies’ X, and 4 years on, Petra continues her dedication to the community. Your personal brand is the most important thing to nail. And please NO cover letters!

Customer Experience 52

Customer Experience Research Software Software Review Systems Review 52

The Accidental Product Manager

MAY 23, 2022

A cautionary note for the Altria product managers is that youth use of e-cigarettes jumped 78% between 2017 and 2018 — to one out of every five high-school students — thanks largely to the popularity of the Juul brand. Price increases have offset lower volumes, and the Marlboro brand has kept its grip on a U.S.

Product Management 65

Product Management Product Manager Management Management 65

Userpilot

JULY 24, 2023

Craft your product positioning statement. Next, analyze their product, brand, and marketing strategy. Decide on your product positioning statement Armed with the information from your market research, you’re now ready to craft your positioning statement. Benefits of product positioning.

Product launches 79

Product launches User Testing Product Research ChatGPT 79

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. But in 2018 there’ve been some big changes in the social media landscape. Why start a business when your biggest competitor has so much cash to throw around? Easier than if you’re less profitable.

Research Software 40

Research Software Software Review Data Visualization User Testing 40