UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. A website that reflects their brand and meets the expectations of their target audience is just an example. California is the home of technology and innovation.

Research Software 61

Research Software Feedback Software Analytic Tools Reporting Tools 61

Intercom, Inc.

JUNE 19, 2018

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Alchemer Mobile

MAY 28, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Lifestyle apps. The intimate nature of apps in the Lifestyle category combined with the convenience they offer make them a powerful tool for understanding the customer journey. 3 tips for Lifestyle apps.

Feedback Software 223

Feedback Software User Testing Customer Feedback Customer Experience 223

Alchemer Mobile

NOVEMBER 29, 2018

Partnering with a customer feedback platform to help you listen and respond to customers allows for a more targeted, strategic, and dollar-efficient approach to gathering and acting on feedback. Let’s look at five reasons why you should consider using a customer feedback platform. Which Customer Feedback Platform do You Use?

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

Alchemer Mobile

APRIL 25, 2019

It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment. Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Travel apps. version releases, feature releases, and more?

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? In this guide, we’ll provide step-by-step processes to generate hard, actionable data and clear strategies for making the most of your relationship with your customers. There are two kinds of customer retention analytics: periodic and retrospective.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Userpilot

JULY 13, 2021

UI design is a subset of UX and a UI designer is responsible for designing the visual experience of a digital product for users. 10: Piola Digital Solutions. #11: UI design is a subset of UX and involves designing the visual experience of a user. Top UI designer traits #5 – Good use of tools and workflows.

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

Mixpanel

DECEMBER 18, 2018

We spent 2018 working hard to ship features that help you use Mixpanel most effectively, and launching programs that help keep us even more connected to our customers and partners. Once completed, it freed up some of our engineers to work on the features and reports that you use every day. Top releases of 2018. Here they are: 1.

Data Visualization 45

Data Visualization Reporting Tools Analytic Tools Feedback Software 45

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Most recommended customer feedback software.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

The Product Coalition

SEPTEMBER 21, 2019

According to a recent report from Coresight , there have been 6,986 store closures so far this year. That exceeds the total number for all of 2018. One of the main reasons so many retail companies are in a death spiral is because they’ve been slow to adopt new technologies. To put it simply, innovate or die. Gymboree?—?the

Reporting Tools 61

Reporting Tools Technology Embedded Analytics Artificial Inteligence 61

Revulytics

SEPTEMBER 28, 2018

The US Patent and Trademark Office recently held its 2018 Trademark Exposition in Washington, D.C., As software vendors (especially those hitting crossroads in their growth journeys) consider how to protect their IP, Abdul-Jabbar’s insight and advice is quite relevant. Protecting Customer Brand with Compliance Analytics.

Analytic Tools 75

Analytic Tools Data Visualization Reporting Tools Product Research 75

freshtrax

JULY 16, 2019

In 2018, the total amount of VC investments was more than $3.5 Top 10 Largest Japanese Companies in 2018. PKSHA Technology Inc. Mercari was a unicorn startup as it was valued at an estimate of more than $1 billion before its IPO launch in 2018. Curious to know which innovative startups are successful in Japan? SanBio Ltd.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

Mind the Product

MARCH 5, 2020

So, which platform should you adopt for a new digital service, mobile app or the web? The web is superb for acquiring new users and building a brand. Nearly all brands that opt for an app-based approach build a website, if only to market their app. This figure is declining (down from 8.4% in 2017 to 7.8%

Research Software 117

Research Software Reporting Tools Development Data Visualization 117

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Likely, we understand everything that may become your subject of concern when making a decision to hire an offshore software development company.

Software Developers 78

Software Developers Software Development Reporting Tools Software Review 78

Userpilot

MARCH 6, 2020

Sophia Benhaddou – Managing Partner and Product Manager at Excelway – – online meeting facilitation tool suite. Olga Springer – Product Manager / Product Owner at SentiOne – a social media listening and internet monitoring tool. Women in SaaS. Women in SaaS. Women in Product. What is your background?

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Alchemer Mobile

MAY 21, 2020

And in order to get there, we need to look at data from before the world changed while we try to interpret what comes next. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. This is our fifth consecutive year conducting this research.

Finance 147

Finance Feedback Software User Testing Research Software 147

freshtrax

MAY 16, 2019

Nielsen announced the most popular websites and mobile apps in Japan on December 25, 2018. Its report, “ Tops of 2018: Digital in Japan “, includes the data from Nielsen Digital Content Ratings and Nielsen Mobile NetView. Japan is ranked number one followed by Google overall in the top web services category.

Data Visualization 81

Data Visualization Reporting Tools Naming Customer Feedback 81

Revulytics

DECEMBER 4, 2018

Over the years, the software vendors conducting the most licensing audits haven’t changed much, according to the most recent survey by the International Business Software Managers Association (IBSMA). Leverage compliance and usage analytics to reduce the audit need. Microsoft, Adobe and IBM still top that list.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Alchemer Mobile

FEBRUARY 7, 2019

According to AppAnnie’s 2019 State of Mobile Report , consumers sourced food and drinks through apps 130% more often in 2018 than in 2016. The report attributes this growth mainly to the increasing popularity of both fast food apps (QSR—Quick Service Restaurants) and the rise of food delivery services.

Feedback Software 157

Feedback Software User Testing Customer Feedback Research Software 157

Mixpanel

OCTOBER 17, 2019

The topics span activation metrics, chatbots, mobile dashboards, and emojis. Build highly-customized dashboards – and check on them from your phone or inbox. Anyone who makes decisions with data should have a go-to dashboard. In the last year, we’ve released dozens of dashboard upgrades. seconds to 0.8

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Revulytics

JANUARY 17, 2020

Indeed, it seems too good to be true, but that offer is just one of many on several websites that sell discounted software. As TechRadar Pro recently reported, “They all sell Microsoft Office for cheap, absurdly cheap. The software is pirated. Business use of unlicensed software is higher than you might expect.

Analytic Tools 70

Analytic Tools Reporting Tools Software Review Systems Review 70

Alchemer Mobile

APRIL 11, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Finance apps. The insights you gather should inform your product roadmap and rally your development team around a single point: the customer. Be proactive. Proactive communication. Now it’s your turn.

Finance 203

Finance Feedback Software User Testing Data Visualization 203

Alchemer Mobile

JUNE 10, 2020

The data in this post shows us how winning brands design in-app surveys for great customer feedback flows. In 2019, apps sent 44,849,700 consumer surveys, which is a 29 percent increase from 2018. Another important distinction is that, on average across industries, brands only hear from ~1 percent of their customers surveyed.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

freshtrax

SEPTEMBER 3, 2019

These results suggest two important insights. Second, there is a lot of opportunity for companies in the video communications market, business chat tools market, and other similar businesses to grow in Japan. First, we’ll explore insights on telecommuting in Japan. High demand for video conferencing tools.

Reporting Tools 90

Reporting Tools Research Software Data Visualization Government 90

freshtrax

JUNE 11, 2019

To give you a bigger picture of the Japanese technology industry, we dive deeper and introduce the top technology companies in Japan based on the following four criteria: capital value, sales, profit, and number of employees. Top 10 Japanese tech companies by capital value (November 2018). NTT Data Corporation. ?914.9

Technical Review 97

Technical Review Reporting Tools Research Software Data Visualization 97

Mind the Product

AUGUST 1, 2019

In today’s hypercompetitive software markets, a lot of companies are hardwired to believe bigger is better—more features mean increased functionality and therefore happier customers. Yet, industry data shows quite the opposite – a whopping 80% of product features are rarely or never used. Measure What Matters.

Reporting Tools 150

Reporting Tools Data Visualization Customer Experience Customer Feedback 150

The Product Coalition

OCTOBER 19, 2020

10 years of progress in healthcare and technology equaled in just a few months. People who have never used online grocery services now depend on it. At the end of 2005, they reported $1.2 In 2019, China reported sales of $1.935T which was 3x the $611B reported in the United States. Discover what’s next.

Reporting Tools 89

Reporting Tools Healthcare Data Visualization Technology 89

UX Studio: Product Management

JULY 14, 2021

Many local and international design thinking companies offer similar services. We help startups and established brands optimize their time and resources, prioritize their product design and development efforts and discover untapped business opportunities. . How to choose the right one? Is there anything we can help you with now?

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

Intercom, Inc.

DECEMBER 10, 2019

But we didn’t necessarily have full control of those outcomes, nor were we entirely able to predict them. In 2018, our co-founder Des adopted a new internal mantra: “It’s all about market impact.”. How confidently can we predict the increase in retention, for instance? As we scaled, that had to change.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Usersnap

JANUARY 25, 2021

One survey notes that 75% of people have tried new brands or shopping methods, and the majority plan to continue these new habits. When the crisis ends, most people who have tried new brands say they will stick with those new companies and products. If stores carry both brands, they’ve positioned themselves to be more secure.

User Testing 86

User Testing Product Research Data Visualization Customer Feedback 86

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint. Thanks, Andrew. But what to call it?

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Mixpanel

AUGUST 7, 2018

Ultimately, the Hinge team turned to the data to make their decision. Only one in 500 Hinge swipes led to a phone number exchange, and 81 percent of Hinge users reported that they had never found a long-term relationship through a swiping app,” says Tim MacGougan, Chief Product Officer at Hinge. Communing with customers.

Data Visualization 65

Data Visualization Customer Feedback User Testing Customer Experience 65

The Product Coalition

JANUARY 5, 2021

But I was also new to a life of rent, wash and fold services, and general survival on one’s own (laughable) first income. Venmo processed $100 billion in payments in 2019, up from $62 billion in 2018. Most of my friends signed up for an account because I wore them down with constant texts and conversations about the service.

Reporting Tools 89

Reporting Tools Data Visualization Banking Customer Experience 89

Usersnap

APRIL 18, 2019

But how much do you take into consideration how they actually feel about your brand? What is Net Promoter Score (NPS) and what insights does it offer? A high NPS means your customers are more likely to turn into active promoters and brand advocates for your business – happy to wax lyrical about how great you are.

Customer Experience 76

Customer Experience Customer Feedback User Testing Product Research 76

The Product Coalition

MARCH 8, 2020

How Heineken and xDesign Applied Customer Research and User Testing Techniques to Build Digital Services Heineken N.V. They are one of the largest producers of premium beer and cider brands, owning over 160 breweries in more than 70 countries. is a multinational company that develops and manufactures beverages.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

The Product Coalition

OCTOBER 23, 2019

1 AI Technology and Voice Control Text based inputs and clicking or tapping buttons is kind of “old”. Smart systems like Google Home, Siri for Apple and Alexa are already known, but the number of these systems is growing rapidly. And these systems are becoming more and more intelligent. Don’t know what AI is?

User Testing 60

User Testing UX Research Software Feedback Software 60

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87