Alchemer Mobile

JANUARY 30, 2020

Brands who cling to traditional VoC initiatives (like NPS) without expanding have become stuck. Over 150 S&P companies cited NPS in 2018 earnings calls. Source: NICE Satmetrix, 2018. The most recent change in enterprise VoC is the addition of “emotion data” to help brands go beyond traditional customer sentiment channels.

Reporting Tools 173

Reporting Tools Technology Data Visualization Customer Experience 173

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? Luckily, we’ve got the data to help you see exactly how others in your category are performing. We’ve gathered and analyzed customer engagement data from the mobile apps in the following categories: Finance. Food & Drink.

Travel 147

Travel Finance Research Software User Testing 147

Alchemer Mobile

APRIL 25, 2019

It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment. Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Travel apps. version releases, feature releases, and more?

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Alchemer Mobile

MAY 28, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Lifestyle apps. The intimate nature of apps in the Lifestyle category combined with the convenience they offer make them a powerful tool for understanding the customer journey. 3 tips for Lifestyle apps.

Feedback Software 223

Feedback Software User Testing Customer Feedback Customer Experience 223

Userzoom

APRIL 17, 2018

From invisible UI to emotional personalisation to biometric authentication, which UI trends will be rocking our experts’ socks off in 2018? So over the last couple of weeks we asked some of the most respected UX professionals the following question… What do you think will be the biggest UI trend in 2018? Look, we get it.

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

freshtrax

MAY 16, 2019

Nielsen announced the most popular websites and mobile apps in Japan on December 25, 2018. Its report, “ Tops of 2018: Digital in Japan “, includes the data from Nielsen Digital Content Ratings and Nielsen Mobile NetView. Japan is ranked number one followed by Google overall in the top web services category.

Data Visualization 81

Data Visualization Reporting Tools Naming Customer Feedback 81

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? When you have solid benchmarks to measure against, they can help you make sense of your own data and answer these questions. ?Download Download the 2020 Mobile App Engagement Benchmark Report for Media Apps.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. A website that reflects their brand and meets the expectations of their target audience is just an example. This is where a web design firm comes in.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Mixpanel

NOVEMBER 26, 2019

Industry experts predict that online sales alone will surpass $12 billion —a staggering 25 percent year-over-year increase for the same weekend in 2018. The answer, as you might’ve guessed, lies in the data. Released last month, our 2019 Product Benchmarks Report compiled data from 1.2 The common thread?

Data Visualization 91

Data Visualization Analytic Tools Customer Feedback Customer Experience 91

Mind the Product

DECEMBER 4, 2017

Recently, Gartner revealed its top predictions for IT organizations for 2018. Gartner predicted that by 2022, most people in mature economies will consume more false information than true information. Let’s dig into three examples and look at how usage data can help. Prioritize a bug fix.

Data Visualization 149

Data Visualization Development Artificial Inteligence Customer Experience 149

Revulytics

SEPTEMBER 28, 2018

The US Patent and Trademark Office recently held its 2018 Trademark Exposition in Washington, D.C., As software vendors (especially those hitting crossroads in their growth journeys) consider how to protect their IP, Abdul-Jabbar’s insight and advice is quite relevant. Protecting Customer Brand with Compliance Analytics.

Analytic Tools 75

Analytic Tools Data Visualization Reporting Tools Product Research 75

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. This means that you might want to change your tone of voice accordingly for your brand communication. OECD, 2018 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Intercom, Inc.

DECEMBER 19, 2018

Here at Inside Intercom, we did a lot of growing too – adding new editors in Dublin and San Francisco, saying farewell to others , and entirely redesigning this publication right here, creating a brand new platform for our range of content. Here is our collection of the Inside Intercom highlights from 2018. The best of the blog.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Alchemer Mobile

JULY 16, 2019

Scenario 2 : McDonald’s introduces digital self-order kiosks and table service to cut queue times for customers. percent same-store sales growth by early 2018. Scenario 2: The winning hand lied in the brand’s ability to think on their feet and implement efforts to elevate the overall customer experience. The results?

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 83

Data Visualization UX Research Software Feedback Software 83

Alchemer Mobile

MAY 21, 2020

And in order to get there, we need to look at data from before the world changed while we try to interpret what comes next. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. This is our fifth consecutive year conducting this research.

Finance 147

Finance Feedback Software User Testing Research Software 147

Alchemer Mobile

JUNE 10, 2020

The data in this post shows us how winning brands design in-app surveys for great customer feedback flows. In 2019, apps sent 44,849,700 consumer surveys, which is a 29 percent increase from 2018. Another important distinction is that, on average across industries, brands only hear from ~1 percent of their customers surveyed.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

Indicative

SEPTEMBER 4, 2018

Keeping track of how customers are interacting with their brands, and how long products are taking to catch on with audiences traditionally requires data teams to conduct lengthy analysis. So, here are five ways to foster data literacy across the organization. Share data that reveals where the current system is lacking.

Data Visualization 73

Data Visualization Feedback Software Analytic Tools User Testing 73

Mixpanel

OCTOBER 17, 2019

The topics span activation metrics, chatbots, mobile dashboards, and emojis. Build highly-customized dashboards – and check on them from your phone or inbox. Anyone who makes decisions with data should have a go-to dashboard. In the last year, we’ve released dozens of dashboard upgrades. seconds to 0.8

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Indicative

SEPTEMBER 7, 2018

Keeping track of how customers are interacting with their brands, and how long products are taking to catch on with audiences traditionally requires data teams to conduct lengthy analysis. So, here are five ways to foster data literacy across the organization. Share data that reveals where the current system is lacking.

Data Visualization 71

Data Visualization Feedback Software User Testing Dashboard 71

Intercom, Inc.

AUGUST 12, 2021

He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner. Early in 2017, Dan joined the speech analytics startup TalkIQ, which would later be acquired by Dialpad, as their CEO.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Revulytics

DECEMBER 4, 2018

One very effective way for ISVs to do this is by bringing together usage and compliance analytics to reliably pinpoint misuse – and remedy as much of that as possible before overt legal action is necessary. Leverage compliance and usage analytics to reduce the audit need. Take an inside-sales approach to compliance.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Innovatemap

JANUARY 19, 2021

Oftentimes, healthcare companies don’t do anything with those valuable, rich insights. Amy Brown, an experienced professional in the healthcare and insurance industries, realized there needed to be a way to gather and utilize those customer insights. In 2018, the idea for Authenticx was born. Authenticx set out to change that.

Branding 52

Branding Research Software Feedback Software Healthcare 52

Intercom, Inc.

DECEMBER 10, 2019

But we didn’t necessarily have full control of those outcomes, nor were we entirely able to predict them. In 2018, our co-founder Des adopted a new internal mantra: “It’s all about market impact.”. How confidently can we predict the increase in retention, for instance? As we scaled, that had to change.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Alchemer Mobile

JUNE 9, 2020

In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. So that’s where the data is coming from today. Transcript. And even in the area of product we have a funnel.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Intercom, Inc.

JUNE 19, 2018

Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. Forward thinking companies are starting to make service a part of their product, with messaging at the core. Search and self-service is how people expect to find things.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Product Management Unpacked

JULY 11, 2019

What began as his justification for hiring more people ultimately became a cornerstone in new thinking about brand management – today’s product management. Today: Product management was listed as one of the “nine best jobs in America” by CBS/Moneywatch in 2018. Product managers today do more than build products.

Education 217

Education Automotive B2C Product Management 217

Usersnap

JANUARY 25, 2021

One survey notes that 75% of people have tried new brands or shopping methods, and the majority plan to continue these new habits. When the crisis ends, most people who have tried new brands say they will stick with those new companies and products. If stores carry both brands, they’ve positioned themselves to be more secure.

User Testing 86

User Testing Product Research Data Visualization Customer Feedback 86

Revulytics

MAY 10, 2017

Nearly a century ago, Albert Einstein prophetically and poetically framed what remains one of our chief challenges with analytics. With so much data, leveraging information that helps us ask the right questions and draw the right insight to solve business problems is a constant struggle.

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience Customer Feedback 59

freshtrax

NOVEMBER 9, 2023

Among them, we have selected five companies that are developing software services to reduce greenhouse gas (GHG) emissions. and those who are seeking new service ideas. Persefoni Persefoni , a startup founded in 2020, is a SaaS platform for calculating, visualizing, and analyzing greenhouse gas (GHG) emissions.

Technical Review 59

Technical Review Startups Data Visualization Systems Review 59

Amplitude

SEPTEMBER 12, 2019

Each year, The Cloud 100 is selected and ranked by a panel of judges from leading public cloud companies using qualitative and quantitative data submitted by nominees along with publicly available third-party data sources. It takes data-driven collaboration across product, engineering, customer success, marketing, and more.

Data Visualization 69

Data Visualization Analytic Tools User Testing Customer Experience 69

Mixpanel

AUGUST 7, 2018

Ultimately, the Hinge team turned to the data to make their decision. Only one in 500 Hinge swipes led to a phone number exchange, and 81 percent of Hinge users reported that they had never found a long-term relationship through a swiping app,” says Tim MacGougan, Chief Product Officer at Hinge. Communing with customers.

Data Visualization 65

Data Visualization Customer Feedback User Testing Customer Experience 65

The Product Coalition

JULY 17, 2018

A great example of a brand understanding their consumer and delivering on those expectations is Wayfair’s use of augmented reality in their apps for iOS and Android platforms. Customers now demand that their experience with your brand is personalized to suit their specific needs. Will this fit in my living room and how will it look?

User Testing 67

User Testing Customer Experience Product Management Product Manager 67

The Product Coalition

JUNE 22, 2023

An obvious example are the digital to brick and mortar models such as Target’s pick up ( BOPIS ) service. Going further is the idea of Phygital , the inseparable physical and digital worlds where all brand experiences lie. Can services be provisioned in a way that can be highly customized for end users?

Finance 108

Finance Banking User Testing Onboarding KPIs 108

freshtrax

JULY 16, 2019

In 2018, the total amount of VC investments was more than $3.5 Top 10 Largest Japanese Companies in 2018. Mercari was a unicorn startup as it was valued at an estimate of more than $1 billion before its IPO launch in 2018. A few years ago, Mercari branched out its business and launched “merpay”, a mobile payment service.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

Mind the Product

APRIL 24, 2018

We didn’t know know if our sales predictions were good or bad. Early numbers indicated that our growth predictions were very wrong. For Mac users, Setapp is the only service to offer a growing stable of the highest quality applications conveniently. monthly plan and predicted LTV of about 20 months. We used our user base.

User Testing 145

User Testing Customer Feedback Customer Experience Data Visualization 145

freshtrax

JUNE 11, 2019

Top 10 Japanese tech companies by capital value (November 2018). NTT Data Corporation. ?914.9 One interesting thing we can see here is the rise of Sony, also seen in the Top 10 Largest Japanese Companies in 2018. NTT Data Corporation. ?1,614.8 NTT Data Corporation. ?98.1 Revenue in Yen. Revenue in USD. SoftBank. ?1,065.5

Technical Review 97

Technical Review Reporting Tools Research Software Data Visualization 97