freshtrax

MAY 16, 2019

Nielsen announced the most popular websites and mobile apps in Japan on December 25, 2018. Its report, “ Tops of 2018: Digital in Japan “, includes the data from Nielsen Digital Content Ratings and Nielsen Mobile NetView. The overall usage results in 2018 reveal that Yahoo! Overview: Yahoo! million users. Now, Yahoo!

Data Visualization 81

Data Visualization Reporting Tools Naming Customer Feedback 81

Alchemer Mobile

APRIL 24, 2018

Mobile brands and devices. We scaled it quickly and have been leveraging it for a variety of brand and partner activations since. The post Meet the PMs Who Created 2018’s Hottest Mobile Apps appeared first on Apptentive. Understanding the different use cases and needs is complex. For instance, differences in: Culture.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

The Product Coalition

APRIL 19, 2019

Brand Facebook Inc. Though it might seem that Facebook as a brand is at its all-time low, their strongest asset Instagram is branded as its own entity without the stigma of its parent. Most big brands tend to do this, look at how many beers are named Miller?—?Miller Brand Apple Inc. Brand Alphabet Inc.

Branding 60

Branding Naming Marketing Positioning 60

freshtrax

MAY 2, 2019

Again, we showcase the top 10 largest companies in Japan based on Forbes “ The World’s Largest Public Companies 2018 ” list, summarizing the rankings of the top performing Japanese companies in the world in comparison to global companies and relative to one another. Sony was definitely one of the most successful companies in 2018.

Telecommunications 96

Telecommunications Banking Definition Naming 96

The Product Coalition

FEBRUARY 22, 2019

If you’re like most people, the odds are that Rolex is one of the brands that pops into your mind straight away. That’s the power of branding. Regardless of which industry you’re in, brand awareness is one of the most important things to keep in mind. There’s no such thing when it comes to branding. That’s the real deal.

Branding 61

Branding Construction Definition Education 61

Intercom, Inc.

JANUARY 3, 2019

I think it’s more than 140 user-facing changes , ranging from the lowest level of making a feature better all the way up to brand new products. And we’ve shipped multiple brand new products this year. Was this a substantial investment for us in 2018? That was 2018 and running Intercom at the scale we’re at now.

Research Software 144

Research Software Feedback Software Analytic Tools User Testing 144

Innovatemap

JANUARY 19, 2021

In 2018, the idea for Authenticx was born. It was when this work was happening that it became clear that a rebrand was needed for the Authenticx brand to match the sophisticated new product. Innovatemap then prioritized creating a brand identity and product marketing efforts. See the full story in this short video: Problem.

Branding 52

Branding Research Software Feedback Software Healthcare 52

The Product Coalition

JULY 17, 2018

One of its apps, Fox Sports, was the #1 app on the iOS App Store in 2018. Glassdoor’s Employees’ Choice Award in 2017 , five W3 awards, People’s Choice Webby Award in 2018, and the Appy Awards Winner?—?Gold On top of that, it offers digital design, development and branding strategy development. Gold 2016, are among them.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Alchemer Mobile

JUNE 10, 2020

The data in this post shows us how winning brands design in-app surveys for great customer feedback flows. In 2019, apps sent 44,849,700 consumer surveys, which is a 29 percent increase from 2018. Another important distinction is that, on average across industries, brands only hear from ~1 percent of their customers surveyed.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

Mixpanel

DECEMBER 18, 2018

We spent 2018 working hard to ship features that help you use Mixpanel most effectively, and launching programs that help keep us even more connected to our customers and partners. Top releases of 2018. Now let’s revisit some of the top releases of 2018. Goodbye, 2018. Overall, we shipped 45% more updates than last year.

Data Visualization 45

Data Visualization Reporting Tools Analytic Tools Feedback Software 45

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. This is our fifth consecutive year conducting this research.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

The Product Coalition

JULY 17, 2018

A great example of a brand understanding their consumer and delivering on those expectations is Wayfair’s use of augmented reality in their apps for iOS and Android platforms. Customers now demand that their experience with your brand is personalized to suit their specific needs. Will this fit in my living room and how will it look?

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User Testing Customer Experience Product Management Product Manager 68

Andrew Chen

DECEMBER 26, 2018

Above: One of my favorite moments in 2018, with the a16z team and POTUS44. . Dear readers, Wow, so 2018 was a year with a lot of change – I started a new job, recommitted myself to writing (and tweeting), traveled a little too much, moved back down to Palo Alto (temporarily!), Download a PDF with 2018 essays. Best, Andrew.

User Testing 80

User Testing Enterprise Feedback Software Customer Experience 80

The Product Coalition

NOVEMBER 29, 2018

31% of Mobile App Budgets is Spent On Marketing in 2018 If you want to have the best shot at outperforming your competition, you should reconsider, if you haven’t already, your app marketing budget. 88% of brands believe strongly that their return on investment (ROI) depends on the mobile app success. it will fail.

Research Software 60

Research Software Marketing User Testing Download 60

Alchemer Mobile

JANUARY 30, 2020

Brands who cling to traditional VoC initiatives (like NPS) without expanding have become stuck. Over 150 S&P companies cited NPS in 2018 earnings calls. Source: NICE Satmetrix, 2018. The most recent change in enterprise VoC is the addition of “emotion data” to help brands go beyond traditional customer sentiment channels.

Reporting Tools 173

Reporting Tools Technology Data Visualization Customer Experience 173

Alchemer Mobile

APRIL 9, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. There’s always another delivery app or loyalty program trying to lure customers away, especially for QSR brands.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Alchemer Mobile

MAY 28, 2019

To treat digital interactions as you would in-person interactions with context in mind, the simple, yet effective, “yes” or “no” question Love Dialog offers gives Lifestyle brands the context they need to interact with customers in the most relevant way. Regularly survey customers to gauge sentiment.

Feedback Software 223

Feedback Software User Testing Customer Experience Customer Feedback 223

Alchemer Mobile

APRIL 25, 2019

Differences in how customers use Travel apps, along with how Travel brands leverage their apps as customer engagement tools, impact industry benchmarks for apps across the category. It’s also a great way for brands to promote new app features customers may be interested in, and to deepen relationships with their fans.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

The Accidental Product Manager

FEBRUARY 5, 2024

Older consumers have power in numbers: in 2018, there were 52 million Americans over the age of 65, a figure that will nearly double to 95 million by 2060. Product Managers Respond To A Changing Market Customers over age 55 say their favorite retail brand no longer understands them or what they need.

User Testing 104

User Testing Customer Experience Product Management Product Manager 104

The Product Coalition

DECEMBER 29, 2020

Neil McElroy from Procter & Gamble (the man who also helped found NASA by the way) is often pegged as the man behind modern Product Management after he wrote a now-famous 3-page company memo on the principles of brand management in the 1930s. 2018: The number of global internet users surpassed half the population of the world.

Reporting Tools 177

Reporting Tools Product Management Product Manager User Testing 177

Product Management University

MAY 7, 2020

Quick background…our online product management training and certification program was released in late 2018. User Experience and Brand Perception Are One and the Same. Your brand is whatever your customers experience, before, during and after they buy. It has been a lot of fun and a great learning experience.

Certifications 147

Certifications Customer Experience User Testing Travel 147

Intercom, Inc.

AUGUST 25, 2021

In 2018, we released a completely reimagined Business Messenger , a full-fledged “front desk for your website or app,” complete with a homepage and a library of embeddable apps. Bringing our brand on the road. A company is more than the product it makes or the people who work there, it’s also the brand that people connect with.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Alchemer Mobile

APRIL 21, 2020

Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. While there’s still more to do, 2019 is the most we’ve seen brands leverage mobile customer feedback to improve their products and adjust their overall business goals.

Travel 147

Travel Finance Research Software User Testing 147

Mind the Product

MARCH 5, 2020

The web is superb for acquiring new users and building a brand. Nearly all brands that opt for an app-based approach build a website, if only to market their app. A domain name and a website for your brand is a good start, but not enough. So, which platform should you adopt for a new digital service, mobile app or the web?

Research Software 128

Research Software Reporting Tools Development Data Visualization 128

Userpilot

SEPTEMBER 9, 2024

You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. This increased their motivation and turned many into loyal brand advocates, driving word-of-mouth referrals for the business. Then keep reading! NPS segmentation in Userpilot.

Data Visualization 97

Data Visualization Customer Feedback Customer Experience Analytic Tools 97

Intercom, Inc.

APRIL 30, 2020

Since unveiling the Intercom App Store in 2018, we’ve worked with many of you to launch over 240 apps on the Intercom platform. Imagine putting our minds together to create powerful messages that speak to all of our customers, prospects, and brand followers. We started partnering with them in 2018, sharing early access to new features.

Feedback Software 223

Feedback Software Webinar Customer Experience Customer Feedback 223

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year. How about we stop until the end of 2018 I do no more quarterlies. Very little drama. It’s a drug.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Andrew Chen

DECEMBER 26, 2018

Above: One of my favorite moments in 2018, with the a16z team and POTUS44. . Dear readers, Wow, so 2018 was a year with a lot of change – I started a new job, recommitted myself to writing (and tweeting), traveled a little too much, moved back down to Palo Alto (temporarily!), Download a PDF with 2018 essays. Best, Andrew.

User Testing 40

User Testing Enterprise Feedback Software Customer Experience 40

UX Planet

JANUARY 11, 2024

Consider the infamous redesign of Snapchat in 2018, which led to a user uproar and a significant drop in user engagement. ? Negative Brand Image: A poorly designed website or application can tarnish a brand’s reputation. Consistent Branding: Maintain a harmonious visual identity.

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User Testing Customer Satisfaction Research Software Product Research 75

Alchemer Mobile

AUGUST 22, 2019

Additionally, fifty-five percent of respondents said a one-star or two-star app store rating of a well-known brand’s app negatively impacts their view of the brand as a whole. It’s clear that app ratings and reviews aren’t just vanity metrics; they have real consequences on conversion rates and brand reputation.

Feedback Software 131

Feedback Software Research Software User Testing Customer Feedback 131

Product Innovation Educators

FEBRUARY 9, 2018

The product manager role is becoming more qualitative in 2018. Absent from them, beyond some A/B testing of UI preferences, were metrics that considered customer value and brand loyalty. AIPMM and PDMA are organizations that curate and manage the body of knowledge for the discipline. My stomach turned at the thought.

Product Management 48

Product Management Product Manager Product Research User Testing 48

Alchemer Mobile

JUNE 20, 2019

Even big brands have had their fair share of angry outpour from disgruntled customers and survived. In fact, most brands hear feedback from less than one percent of their customer base. Businesses lost $75 billion in 2018 because of poor customer service. So, you’ve somehow received a couple of bad online reviews. Certainly not!

Feedback Software 210

Feedback Software Customer Feedback User Testing Customer Experience 210

Alchemer Mobile

APRIL 11, 2019

We release this category-specific benchmark data so Finance brands can understand how effectively they measure their customer experience, communicate with their customers, and earn customer love. As the above categorical data shows, being customer centric is not an option anymore. It’s no longer a nice-to-have; it’s the need of the hour.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

Product Management Unpacked

JULY 11, 2019

What began as his justification for hiring more people ultimately became a cornerstone in new thinking about brand management – today’s product management. Today: Product management was listed as one of the “nine best jobs in America” by CBS/Moneywatch in 2018.

Education 217

Education Automotive B2C Product Management 217

Alchemer Mobile

NOVEMBER 29, 2018

A positive outcome of identifying your fans is identifying the people who are most likely to say great things about you and who’ve already raised their hand and said, “We love this brand.”. This snapshot from Apptentive Insights shows feedback that helps brands drive their product roadmaps. Loyal customers are in a league of their own.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

Intercom, Inc.

MAY 22, 2018

At a time when publishers are dropping print editions with alarming frequency, to hear that a software company is doubling down in printed books seems, in 2018, to make almost no sense. So today we’re giving you two new ones: print and audio.

Marketing 188

Marketing Books Feedback Software Startups 188

Alchemer Mobile

FEBRUARY 7, 2019

According to AppAnnie’s 2019 State of Mobile Report , consumers sourced food and drinks through apps 130% more often in 2018 than in 2016. Globally, UberEATS and Zomato were the top two food delivery apps by worldwide downloads in 2018. Some of these features could be on your roadmap already, and some will be brand new.

Feedback Software 157

Feedback Software User Testing Customer Feedback Research Software 157