Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. 1 Poor definition of value proposition and feature focus. 2 First-mover disadvantage.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

UX Planet

NOVEMBER 4, 2024

Let’s first look at what bad usability could be costing you, and how it could benefit your organisation. Potential negative impacts Here are some potential impacts of poor usability: Loss of business  — if your website is hard to use, some visitors will abandon it for a competitor.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. Failure Point #4 – Poor design & execution. To that, I say unequivocally NO !

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. 2014 – Testing and Growing the Team.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Product Talk

JANUARY 31, 2024

Because discovery involves changing the way you work on an individual, team, and even company level, it’s all too easy to make mistakes and missteps. If you’ve already begun to develop continuous discovery habits, maybe one of these stories will remind you of something you’ve experienced somewhere in your journey.

Product Research 279

Product Research Reporting Tools Feedback Software Customer Communications 279

Intercom, Inc.

JUNE 18, 2018

That tiny, seemingly obvious improvement turned out to be the most upvoted update we shipped in 2017. Which means that intuition can be developed and improved by feeding more experiences and knowledge into it. Third, despite however much practice, there are things our brains are still bad at. How many customers will it impact?

User Testing 222

User Testing Research Software Customer Experience Product Research 222

Intercom, Inc.

JULY 17, 2021

Marianne joined us in 2017 as a Sales Development Representative. I never knew I was poor. I never knew the struggle until I was older and realized, ‘Oh woah, we were poor.’ In 2019, my parents got in a really bad car accident and completely totaled their car. It’s always, always who you are with. Take a look.

Weak Development Team 138

Weak Development Team Customer Experience Marketing Development 138

Mind the Product

MARCH 26, 2020

You go beyond developing a solution and like to be involved in the definition of the solution itself, giving your perspective and suggesting appropriate changes. It’s not just about developing a feature, you also make sure that is robust enough, so it doesn’t cause a bad impression. You care about quality.

Engineering 194

Engineering Product Manager Product Management Research Software 194

Mind the Product

JUNE 17, 2019

Empower Your Teams if you Want to be Truly Agile. Agile and Lean are not inherently poor or incorrect, rather they’re being used to solve problems they weren’t designed for. But the true value of Agile comes from empowering teams to make decisions and then holding them accountable for these decisions.

Data Visualization 195

Data Visualization Product Research Analytic Tools User Testing 195

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. Today he’s leading Foundation Engineering at Stripe.

Engineering 214

Engineering Feedback Software Onboarding KPIs Management 214

Mind the Product

NOVEMBER 24, 2017

In this awesome talk from Mind the Product London 2017 she shares some of what she’s learned about creating a product culture and how everyone has space to improve. Whilst we may all be doing our own products well, the wider culture of our teams and organisations are where the ground remains to be gained. Who you Should Hire.

Weak Development Team 148

Weak Development Team Product Goals Product Manager Product Management 148

Product Talk

JANUARY 19, 2022

I teach teams that business outcomes are derived from your business model. My business model formula looked something like this: # of teams in my coaching program x price per team. Increasing the number of teams that I coach would increase both revenue and impact. I can only work with so many teams at once.

Product Research 229

Product Research Workshop Weak Development Team Books 229

The Product Coalition

FEBRUARY 15, 2021

Six Fallacies that Prevent Startups from Adopting Agile Successfully From 2010 to 2017, I worked several years in three Berlin-based, fast-growing startups in my capacity as Scrum Master, agile coach, and Product Owner. Their collaboration will lead over time to a ‘team of teams’ structure. Participation is free.)

Agile 192

Agile Startups Technical Review Software Review 192

Mind the Product

SEPTEMBER 1, 2017

“I’ve spotted a trend: a bad roadmap is a symptom of underlying issues in the company. And a frustrated product manager is a symptom of people and alignment issues in their team.” Rebooting teams. When you’re facing rifts of misalignment and distrust within or between teams, you may need to reboot the team.

Product Manager 156

Product Manager Product Management Data Visualization Weak Development Team 156

Intercom, Inc.

NOVEMBER 21, 2019

Tara joined the company in 2017 and has been instrumental in helping the company scale and retain more customers through a unique customer-centric approach to marketing. . Tara and her team used it to take a deep dive into the customer’s journey through the product and make a focused effort to truly understand each step along the way.

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34

Product Management University

FEBRUARY 15, 2017

Atlanta, GA March 28, 2017: $795 per person. In this hands-on workshop, you’ll learn how to develop a strategic portfolio roadmap that drives new growth by shifting your inside-out product vision to an outside-in customer vision. your product roadmaps keep re-routing you like a bad maps app. This workshop is ideal if….

Roadmap 113

Roadmap Weak Development Team Workshop Vision 113

Mind the Product

MAY 10, 2018

According to Rohit, this was the major barrier that prompted Gaana to include transliterated search and voice assistance in nine different languages early on in the product development cycle. For reference, as of 2017, the PC penetration in India was only around 10% whereas mobile penetration was as high as 75%!

Feedback Software 149

Feedback Software Data Visualization Weak Development Team Customer Experience 149

Mind the Product

NOVEMBER 16, 2017

The day before Mind the Product London 2017 we ran a forum for invited product leaders on a series of topics with some of the leading product managers from around the world. Developing Your own Team. Product leaders have many questions – and even more answers – about how best to develop and empower their teams.

Leadership 118

Leadership Weak Development Team Product Research Feedback Software 118

Intercom, Inc.

APRIL 5, 2018

As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. What follows is a lightly edited transcript of the interview.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Good Product Manager

SEPTEMBER 20, 2016

Product Management in 2017: What Does the Future Hold? Because of typical product development timelines and sales cycles, the results of the product management team’s labors might not be reflected in revenue and customer satisfaction numbers until the following year. — Jeff Lash (@jefflash) July 28, 2016. "Process"

Events 60

Events Product Manager Product Management Weak Development Team 60

Good Product Manager

SEPTEMBER 20, 2016

Product Management in 2017: What Does the Future Hold? Because of typical product development timelines and sales cycles, the results of the product management team’s labors might not be reflected in revenue and customer satisfaction numbers until the following year. duvEyGJUpd #prodmgmt.

Events 60

Events Product Manager Product Management Weak Development Team 60

The Product Coalition

JUNE 25, 2019

Do co-located teams truly perform better? But having experienced both poorly performing, co-located teams as well as high performing distributed teams, I wanted to take a closer look at some of the research as well as experiences of others. The team members are a critical part of the overall success of distributed teams.

Weak Development Team 87

Weak Development Team Research Software Customer Experience Leadership 87

Product Talk

SEPTEMBER 13, 2017

As usual, the Mind the Product team hosted a phenomenal event. Teresa Torres presented ‘Critical Thinking for Product Teams’ at Mind the Product London on September 8, 2017. I’ve been developing a visual critical thinking tool that I want to share with you today. I looked to the rest of the team for help.

Product Research 236

Product Research Research Software User Testing Data Visualization 236

The Product Coalition

MARCH 3, 2022

I’ve also witnessed several agile consultancies starting to adopt more product discovery work and seek out, what I would call, more product orientated Agile Coaches, those with a product management background over a project or IT development one. For example, just look at this recent job ad from PwC here in Sydney. PwC job ad from Linkedin?—?looking

Product Research 168

Product Research Data Visualization Consulting Agile 168

Intercom, Inc.

FEBRUARY 8, 2018

In his 2017 keynote, “The User Experience of Design Systems” , designer, artist and educator Rune Madsen dissects not just the oft-celebrated rewards of systems, but also the inherent risks that broad ones bring to the table. Emmet: On the face of it, there’s a lot of great team or business advantages.

Feedback Software 191

Feedback Software Customer Experience User Experience User Testing 191

The Product Coalition

JULY 14, 2022

This creates something of a “hit or miss” approach to my personal development. Assume you are developing a minimum viable product (MVP) to show at a convention, for example. Your teams work is meaningless if you don’t meet the event deadline. Most teams I’ve worked with are very lousy when it comes to historical tracking.

Product Research 139

Product Research User Testing Customer Experience Weak Development Team 139

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

In 2017, a friend intro’d me to a tiny startup called Indigo Fair. Distinguishing between bad vs. good vs. great answers is key , and seems like an underserved area Write down a framework for how you tackle these problems. Having a clear framework helped me develop an ok answer. Suddenly, I could see myself joining the team.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?

Customer Experience 188

Customer Experience User Testing Customer Feedback Feedback Software 188

The Product Coalition

JULY 17, 2018

to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. It develops for Android and iOS, but also for the web.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Intercom, Inc.

MAY 8, 2019

How do you keep up with such breakneck development? By building a nimble, swashbuckling team that relishes tackling new challenges on the high seas of marketing. Amazon collected 42% of all purchases made online in 2017. One of the biggest shifts that Meghan has made is to the way her team is organized.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. 3]: Judge Holds Winn-Dixie Supermarket’s Website Violates the ADA (14 June 2017). More on that later.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

DISQO

JULY 5, 2018

Look no further than Amazon – in a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had. Achieve better business outcomes.

User Testing 66

User Testing Research Software Market Research Product Research 66

Intercom, Inc.

SEPTEMBER 30, 2021

In 2017, she started working as a product lead at the Chan Zuckerberg Initiative, building their infectious disease program and IDseq, an open-source online platform to spot movement of diseases across borders, the emergence of new illnesses, or the spread of drug-resistant strains. Also, there’s just massive amounts of need.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

The Product Coalition

DECEMBER 5, 2019

They run from ill-suited personal traits and the pursuit of individual agendas to frustration with the team itself. Read on and learn in this post on Scrum anti-patterns how you can identify if your Scrum Master needs support from the team. The Scrum Master is a servant-leader for the Scrum Team. Source : Scrum Guide 2017.

Weak Development Team 99

Weak Development Team Reporting Tools Agile Customer Experience 99

Userzoom

JANUARY 3, 2018

Poor communication between teams. These consequences of large teams just can’t be avoided, right? Just because you’re expanding your product team and/or scaling processes doesn’t mean you have to sacrifice quality or consistency. Get the approval of the team. Inconsistency across products and platforms.

Reporting Tools 93

Reporting Tools Research Software Customer Experience Weak Development Team 93