Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. Stanford was actually the only business school that I applied to because I specifically wanted to move out to the Bay Area and move into tech full-time.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Userpilot

SEPTEMBER 29, 2023

As you read on, you’ll learn: The key responsibilities of SaaS growth teams. Examples of in-app experiments to drive growth. The former is mainly concerned with applying hacks that lead to growth due to virality. Examples of growth experiments in SaaS: Adding an onboarding checklist to improve the activation rate.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Mind the Product

FEBRUARY 1, 2018

Tuesday : create competing solutions to the problem. The purpose of Day 1 is to identify a problem you want to solve, which you do through customer empathy-based research. Day 2: Create Competing Solutions to the Problem. Sketch process (notes, ideas, crazy 8s, solution sketching). Thursday : build a realistic prototype.

User Testing 155

User Testing Research Software Analytic Tools Product Research 155

Intercom, Inc.

JULY 11, 2019

Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. Source: HubSpot Research. That team, to me, has gotten a lot more interesting over the last three or four years because of that explosion of automation technology.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

Mind the Product

APRIL 11, 2017

Mind the Product London 2017 on September 8 will be better than ever, with more workshops, more networking, and more fun than ever. She works with companies of all sizes on integrating user research, experimentation, and the right analytics into the product development process resulting in better product decisions.

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

Mind the Product

MARCH 23, 2017

Mind the Product London 2017 on September 8 will be better than ever, with more workshops, more networking, and more fun than ever. At Adobe, she led Product Management for all of the Design, Web, and Interactive tools including Dreamweaver, Flash, Indesign, and Illustrator. Don’t miss out… Lea Hickman, Partner, SVPG.

Research Software 90

Research Software Enterprise User Testing Workshop 90

Product Management Unpacked

JULY 19, 2018

I never aspired to be a researcher. I have led or been a major contributor to two of the most successful software companies in the world. Data shows that product managers are in the top 10 roles that are hardest to fill across the information technology sector. I don’t have a Ph.D.

Reporting Tools 109

Reporting Tools Technical Review User Testing Research Software 109

The Product Coalition

JULY 17, 2018

to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. So we decided to curate a list of the best of the best?

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

JULY 30, 2021

The different types of product managers include the traditional product manager, the product owner, the growth product manager, the technical product manager, and the platform product manager. They must rally a team around a product’s vision and make sure the solution is viable from a business perspective. Product Manager.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

Userpilot

SEPTEMBER 16, 2024

Real-life SaaS examples of successful market development attempts. Let’s explore four real-life examples of how top SaaS companies implemented market development strategies to expand their reach and grow their user base. HubSpot broadened its product range to cater to more business needs, becoming an all-in-one customer platform.

Research Software 80

Research Software Analytic Tools Feedback Software Data Visualization 80

Userpilot

JULY 12, 2021

Considering that retaining customers (and reducing churn ) costs a fraction of acquiring new ones , analyzing what makes customers stay or go is important for any SaaS business. In-app and email retention plans push users toward more effective product use and reduce churn by providing higher value to the customer.

Analytic Tools 96

Analytic Tools Data Visualization Customer Experience Research Software 96

UX Studio: Product Management

MARCH 5, 2021

A video game review mainly focuses on the storytelling, characters, graphics, and gameplay mechanic, but the user interface is only mentioned when it is critically bad. The UI, the menu system, and navigation within this system are defined by the gameplay’s actual complexity or even the nature of the storytelling.

Research Software 119

Research Software Customer Experience Systems Review User Testing 119

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. I believe that the foundations were put down by the first designers and researchers who joined UX studio in the early years.

Research Software 90

Research Software UX Feedback Software User Testing 90

Mixpanel

JANUARY 12, 2023

Copywriting, while often thought of as something creative and inspired, is a technical craft. From customer research to monitoring and iteration, good copywriting is rooted in data. From customer research to monitoring and iteration, good copywriting is rooted in data. Start with customer research. Keyword research.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

The Product Coalition

NOVEMBER 29, 2022

Zoomers are the first digital generation that grew up in an environment with Internet access and information technology. In comparison with millennials, they are more likely to experiment when choosing a job (for example, searching for positions in solution architects ). these benefits will be especially appreciated.

Research Software 114

Research Software Product Research Transportation Customer Experience 114

Product Innovation Educators

JULY 4, 2022

When our customers want a new solution, we try to find that solution, invent something, or enhance the features of an existing product. We came up with the solution of putting an adapter with a USB port in a light bulb socket. Wyze’s tagline is to make great technology accessible. When we came out with the $19.99

Artificial Inteligence 109

Artificial Inteligence User Testing Feedback Software Customer Feedback 109

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. But what is usability?

User Testing 72

User Testing Product Research Reporting Tools Testing 72

Alty

FEBRUARY 16, 2017

Use the provided information to build an app you want (not the one they assumed you want). If you are up for a quick solution, download an app specification template here. How to Write a Perfect App Specification: The Basics. Is it your first app project or did you launch a few others before? We are dying to know.

Research Software 50

Research Software User Testing Technical Review Data Visualization 50

Userpilot

JUNE 26, 2024

Starting a career as a software product owner requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for software product owners, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

BrainMates

NOVEMBER 1, 2021

Most companies are in reality reviewing and failing several orders of magnitude less ideas than this. Product Management 101 is “problem before solution”, but it still appears the message is not getting through, as too many products & product improvements are launched without a real benefit to customers.

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

UX Planet

FEBRUARY 2, 2024

The fundraiser together with the person in charge creates a campaign on a platform aimed at potential donors and then the potential donor will determine their choice to donate or not, then the results of the donation are distributed by the fundraiser and the person in charge/platform. Gamification ?

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

ProductPlan

SEPTEMBER 8, 2021

foot fungal cream, a family-sized bag of chips, and a pair of sweatpants) and the apps and services supported by AWS. Open 24 hours a day, the site was user-friendly, encouraging browsers to post their own reviews of books and offering discounts, personalized recommendations, and searches for out-of-print books.”. Britannica.com ).

Product Strategy 87

Product Strategy User Testing Strategy Technical Review 87

UX Planet

FEBRUARY 26, 2024

Alternative assessment methods, such as portfolio reviews, collaborative discussions are presented as more promising avenues for assess the candidate and promoting inclusivity in the hiring process. Conducting an audit of a web app or a mobile app ( generally an heuristic analysis ) B.

User Testing 95

User Testing Research Software Data Visualization Feedback Software 95

Alchemer Mobile

OCTOBER 9, 2018

Please make sure that you are submitting questions through the mobile app. So it’s App Store reviews, it’s direct customer feedback through a customer feedback link. In terms of quantitative feedback, we have our analytics from our website as well as mobile app. Qualitative feedback, we use App Store reviews.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Product Talk

JANUARY 19, 2022

In 2017, I launched my first online course, Continuous Interviewing. Here’s one review from a Continuous Interviewing course participant. Advances in technology are allowing us to grow our class sizes without compromising the student experience. Reviews really do help others find and evaluate the book. Tweet This.

Product Research 215

Product Research Workshop Weak Development Team Books 215

freshtrax

JULY 2, 2019

If your brand doesn’t have much awareness in Japan, one solution is to sell on a marketplace where your target audience can already be found. As you would expect, Amazon and Rakuten, Japan’s leading e-commerce platform, occupy a huge portion of the Japan business-to-consumer (B2C) e-commerce marketplace share in Japan. Many of Wowma!’s

User Testing 92

User Testing Research Software Reporting Tools B2C 92

Nulab

SEPTEMBER 22, 2020

With a little practice, the right tools, and everyone on board, you’ll see the benefits of collaboration faster than you think. Usually, there are a combination of processes in place to help people make decisions more efficiently, as well as tools that help teams talk, share work, and keep track of each other’s progress. Sound good?

Research Software 81

Research Software Product Research Technical Review User Testing 81

Usersnap

AUGUST 12, 2024

Finding the right tool was challenging for me as a product manager, but I realized how crucial the right choice is for quality feedback and business growth. The right tool helps create NPS surveys, gather accurate NPS score data, and enhances the overall customer experience by providing actionable insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

The Product Coalition

JUNE 25, 2019

I’ve been personally told that all the research points to that. But having experienced both poorly performing, co-located teams as well as high performing distributed teams, I wanted to take a closer look at some of the research as well as experiences of others. Agility is multi-faceted. will require more support initially.

Weak Development Team 85

Weak Development Team Research Software Customer Experience Leadership 85

UX Studio: Product Management

OCTOBER 2, 2023

While also placing a strong emphasis on UX research to guide our design decisions. Research ensures prioritized user needs and delivered effectiveness. For instance, this approach produced outstanding results for Liligo, France’s leading travel app. It increased the booking rate by an impressive 200%.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

Userpilot

JANUARY 28, 2021

That was 10 years ago, I now work as a senior digital PO looking after a platform for a bank. ”. I brought in the values I knew from writing the specs (what are the benefits for the customer and what problems will be solved with the software) to marketing and sales afterward and tried to bring the products into the market.

Research Software 97

Research Software Customer Experience User Testing Feedback Software 97

Intercom, Inc.

MAY 8, 2019

We’ve gone from the enthusiastic disruption of traditional gatekeepers (like newspapers, radio and broadcast television) to falling into line behind less than a handful of new tech giants. Amazon collected 42% of all purchases made online in 2017. Source: HubSpot Research, State of Inbound 2018.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

freshtrax

SEPTEMBER 10, 2019

However, some are getting creative to stay relevant by leveraging new technologies and incorporating new media ( media that is native to computers/internet ) into their ecosystems. On the other hand, according to research conducted by NHK in November 2018 , only 32.5% In the United States, 93% of U.S. Newspapers.

User Testing 77

User Testing Research Software Customer Experience Advertising 77