Intercom, Inc.

MAY 14, 2018

You could say we’re biased, but the evidence became clearer than ever when messaging apps surpassed social networks in popularity in 2016: Reach. 10 minutes: The average daily time US consumers spent in a messaging app in 2017 was 10 minutes, up 15.2% from 8 minutes in 2016 ( eMarketer, 2017 ). Cisco, 2017 ).

User Testing 223

User Testing Research Software Marketing Artificial Inteligence 223

Product Talk

AUGUST 10, 2016

I hope to have the book ready by early 2017 and I’ll be blogging bits and pieces along the way. Over time, I started to reframe the two dimensions as discovering opportunities and discovering solutions. Good product discovery requires discovering opportunities as well as discovering solutions. Let’s get on with it.

Research Software 250

Research Software Product Research User Testing Customer Experience 250

Intercom, Inc.

OCTOBER 13, 2020

At Intercom, we have taken advantage of these technologies relatively early. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? A complex system that works is invariably found to have evolved from a simple system that worked”.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Mind the Product

SEPTEMBER 10, 2017

This process lets a small, committed team get to the crux of a single problem quicker, so you can explore a solution more effectively than is otherwise possible in a traditional organisation or even in a nimble start-up. Teresa’s opportunity solution tree can help us to do this. Quality Design. We can all be Creative.

Research Software 155

Research Software Product Research Data Visualization User Testing 155

Alchemer Mobile

AUGUST 22, 2019

Ratings and reviews are the lifeblood of the mobile app world. They provide social proof and are responsible for making the first impression on a customer when they encounter your app in the app store. Jumping from two-stars to three-stars in the app stores can increase conversion by up to 306 percent.

Feedback Software 131

Feedback Software Research Software User Testing Customer Feedback 131

Mind the Product

MARCH 5, 2020

People spend over two hours a day browsing the web using conventional app interfaces, and despite the rise of mobile and mobile-first design, desktop audiences are still significant. So, which platform should you adopt for a new digital service, mobile app or the web? You can spend your marketing budget to drive app downloads.

Research Software 134

Research Software Reporting Tools Development Data Visualization 134

Amplitude

JULY 8, 2020

Machine learning is a tool. A powerful tool, but built by humans, and therefore a product of the biases, data, and context we use it in. So today at Amplitude, we are pledging to invest in improving the fairness of the machine learning infrastructure that powers Amplitude’s product intelligence platform. What Is Fairness?

Artificial Inteligence 132

Artificial Inteligence Analytic Tools Research Software Data Visualization 132

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)? Revenue growth.

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

Alchemer Mobile

MAY 21, 2020

2020 has been volatile for Finance apps. COVID-19 hit apps in the Finance category with a one-two punch, with heavy increases in usage as well as staggering drops in economic activity. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard.

Finance 147

Finance Feedback Software User Testing Research Software 147

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Dribbble was bootstrapped for nearly a decade before being acquired in early 2017, when Zack joined, and it was already profitable too. What drove that change?

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Melissa Perri

JUNE 29, 2017

I was tasked with gathering the requirements from sales, coming up with a solution, designing it, and then shipping the specification document to development to be built. I spend all my time writing user stories out of these and working with the team to execute on the solution. I’m confused.”

Product Research 325

Product Research Product Manager Product Management Customer Experience 325

Product Management Unpacked

MARCH 12, 2019

His keynote, “Behind Every Great Product,” highlights professionals involved in some of the most iconic technology products of our time, including Netflix, iTunes and Word for Mac. The number of women in a group predicts effective problem solving abilities of the group as a whole, according to MIT, CMU and Union College research.

Reporting Tools 214

Reporting Tools Research Software Data Visualization Product Manager 214

Mind the Product

NOVEMBER 12, 2018

Have you ever opened up an exciting new app, but instead of being asked to “ Sign up ” you saw “ ??????????? ”? It might even put them off the app altogether. But consider this: Only 25% of the world’s internet population are native English speakers, the rest have to tolerate these language barriers on popular apps day-to-day.

Research Software 148

Research Software User Testing Software Review Product Research 148

Mind the Product

MARCH 16, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. Prior to Twitter, Josh worked on the platform at Facebook and led the launch of Facebook Connect.

Research Software 79

Research Software User Testing Product Research Workshop 79

Alchemer Mobile

FEBRUARY 21, 2019

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years. That’s 20% growth year-over-year.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Average app review volume. Average app ratings.

Travel 147

Travel Finance Research Software User Testing 147

bpma ProductHub

JUNE 12, 2017

A Hands-on Event on June 14th, 2017. Depending on your organization, you may be working with a robust user research team or you may be on your own, finding & conducting interviews to uncover needs and ideas that might delight. Take the opportunity to clarify your research goals and develop a loose script or flow.

Workshop 186

Workshop User Testing Customer Experience Research Software 186

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. Prior to Twitter, Josh worked on the platform at Facebook and led the launch of Facebook Connect.

Research Software 80

Research Software User Testing Customer Experience Workshop 80

Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. Little Otter and its family-first approach, they believe, is the antithesis of that.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

Mind the Product

APRIL 10, 2017

As technology professionals, we have been stuck at metaphorical basecamp for years. The knowns have helped us find stability; allowed us to confidently work through challenges and find solutions. Like the technology we use to build the products we love ages and gets left behind, Agile has died while we were perfecting our standup.

Agile 195

Agile Research Software Product Research Customer Experience 195

freshtrax

JULY 16, 2019

PKSHA Technology Inc. It is an e-commerce company that provides a platform on the C2C online resale marketplace. The platform started from a mobile phone app and has expanded to a website with more than 10 million active monthly users. PKSHA Technology Inc. The platform primarily sells A.I. Established year.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

Intercom, Inc.

JUNE 18, 2018

However, we convinced ourselves that we’d better tackle the problem properly when we had time to fully explore the solution, and so we took our time defining the problem, doing extensive research and exploring lots of possible solutions. The whole process took a while. Why we shouldn’t trust our intuition.

User Testing 222

User Testing Research Software Customer Experience Product Research 222

Product Talk

JULY 12, 2017

Resources Mentioned: Tools: Adobe Creative Suite. 2017 Product Conferences. Product Managers Don’t Own the Problem (And Designers Don’t Own the Solution). My talk at Front 2017. I want to be clear, when I say product teams, I mean the product manager, the designers, and the software engineers. Google Ads.

Product Research 235

Product Research User Testing Data Visualization Research Software 235

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

User Testing 86

User Testing Research Software Product Research Artificial Inteligence 86

Userzoom

APRIL 17, 2018

We KNOW that a good UI is based on research, testing and slow, methodical improvements – not looking at a competitor’s site and saying “ooh, that’s pretty, I’ll steal that!”. How do we build an app for multiple use cases? In terms of visual design, we’ve already polished the popular apps to the moon and back!

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

The Product Coalition

NOVEMBER 15, 2023

As technology advances, the food technology business is capitalizing on new capabilities to revolutionize how it operates. However, there are 6 developing food technology trends that could assist the world in getting to where it needs to be to overhaul the system. Top food tech trends to keep an eye on in 2024 1.

Research Software 128

Research Software Artificial Inteligence Wireless Data Visualization 128

Mind the Product

AUGUST 9, 2017

While the Amazon Echo Show is an impressive addition to the repertoire of voice and video monitoring systems in this growing market, it’s not the product features that are drawing attention. If your favorite smart gadgets don’t synchronize, then there is less of an incentive to integrate them into existing home systems.

Artificial Inteligence 153

Artificial Inteligence Research Software User Testing Product Manager 153

Userzoom

JANUARY 3, 2018

What a design system is, why you need one, and how to build it. Inconsistency across products and platforms. Enter the design system. With advocates like Airbnb and Salesforce , design systems are seeing their popularity rise over the last few years. But what exactly are design systems? What Is a Design System?

Reporting Tools 93

Reporting Tools Research Software Weak Development Team Customer Experience 93

Product Talk

SEPTEMBER 13, 2017

Teresa Torres presented ‘Critical Thinking for Product Teams’ at Mind the Product London on September 8, 2017. I’ve been developing a visual critical thinking tool that I want to share with you today. Our system allowed people to spam their entire alumni community. Hi everyone. I’m excited to be here.

Product Research 229

Product Research Research Software User Testing Data Visualization 229

Mind the Product

MAY 28, 2019

In 2017, Teresa Torres gave one of our favourite talks on the Mind the Product stage, introducing the concept of Opportunity Solution Trees. Tools: Omnigraffle , Miro (formerly RealtimeBoard). Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. The Business Model Canvas.

Product Research 168

Product Research Customer Experience Research Software Entertainment 168

Mind the Product

FEBRUARY 1, 2018

Tuesday : create competing solutions to the problem. The purpose of Day 1 is to identify a problem you want to solve, which you do through customer empathy-based research. Day 2: Create Competing Solutions to the Problem. Sketch process (notes, ideas, crazy 8s, solution sketching). Thursday : build a realistic prototype.

User Testing 155

User Testing Research Software Analytic Tools Product Research 155

The Product Guy

NOVEMBER 9, 2017

A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. Research article. Below’s an example of how objectives can be structured: Q1 2017. Below’s an example of how Milestones can be structured: Milestone 1 Tradeshow (1/15/2017). Research article.

Framework 138

Framework Agile User Testing Research Software 138

Mind the Product

FEBRUARY 21, 2017

His fourth startup NumberFour is one of the most curiously awaited product launches in 2017. In his talk he will also share what it takes to approach such a complex product as a broad platform, why he made the development of dedicated tooling a priority for NumberFour and how he plans to grow adoption of NumberFour.

Research Software 141

Research Software Feedback Software Product Research User Testing 141

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2022.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

The Product Guy

JANUARY 8, 2018

I’m completely psyched to have made this year’s list of Top 40 Product Management Influencers of 2017 for the THIRD CONSECUTIVE YEAR! How we build our Product Roadmap at Asana Everything I need to know I learned from Product Management Cracking the PM Interview: How to Land a Product Manager Job in Technology.

Product Manager 100

Product Manager Product Management Product Research Management 100

freshtrax

MAY 8, 2019

However, the situation has drastically changed because of the rise of new mobile payment solutions. Let’s take a look at the mobile payment landscape in Japan and the key players that are changing Japan’s obsolete mobile payment system. According to Yano Research Institute Ltd. , Technology: QR Code. Technology: QR Code.

Research Software 96

Research Software Banking User Testing Technology 96

Good Product Manager

MAY 25, 2017

What Tools Are Product Managers Using? Results From The SiriusDecisions 2017 Study. My latest post on the SiriusDecisions blog — What Tools Are Product Managers Using? Most product managers primarily use tools designed for purposes other than product management. Results From Our 2017 Study. " Ouch.

Research Software 60

Research Software Events Technology Product Manager 60