UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. Risk of exclusion  — in some sectors there are no competitors, e.g. some health or government services.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Alchemer Mobile

APRIL 9, 2020

The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. Download the 2020 Mobile App Engagement Benchmark Report. This is our fifth consecutive year conducting this research.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 275

Product Research Reporting Tools Feedback Software Customer Communications 275

Mind the Product

MARCH 5, 2020

So, which platform should you adopt for a new digital service, mobile app or the web? Under 35s are almost three times more likely to accept app push notifications than older generations, according to Comscore , but they also report the highest level of annoyance at receiving too many notifications. in 2017 to 7.8%

Research Software 176

Research Software Reporting Tools Development Data Visualization 176

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 139

Analytic Tools Data Visualization Reporting Tools Startups 139

Product Management Unpacked

MARCH 12, 2019

His keynote, “Behind Every Great Product,” highlights professionals involved in some of the most iconic technology products of our time, including Netflix, iTunes and Word for Mac. Catalyst Reports brings this finding to a corporate context — companies with more women in leadership positions show increased Corporate Social Responsibility.

Reporting Tools 214

Reporting Tools Research Software Data Visualization Product Manager 214

Mind the Product

SEPTEMBER 25, 2017

Over 90% of software companies are embedding some form of analytics in their applications – often for free, according to the 2017 State of Embedded Analytics Report from Logi Analytics. Today, nearly everyone is in on the act. Embedded Analytics – Five Key Considerations. But what works?

Embedded Analytics 127

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 127

Revulytics

DECEMBER 27, 2017

Somehow, we’ve managed to compile a “technology-related top news stories of 2017” list that doesn’t mention augmented reality, Apple’s iPhone X or Amazon’s search for a new headquarters (though loyal readers know we’ve at some point worked all of those companies or themes into our own stories over the year).

Reporting Tools 65

Reporting Tools Analytic Tools Data Visualization Government 65

Intercom, Inc.

NOVEMBER 5, 2018

The solution is simple – install live chat on your website and start having conversations with people who are live on your website. If you think live chat is just for customer service, you’re missing a trick. Look no further than the 2017 edition of Mary Meeker’s Internet Trends Report. reduced churn by 14%.

Reporting Tools 239

Reporting Tools User Testing Data Visualization Customer Experience 239

Alchemer Mobile

JUNE 12, 2019

We’ve outlined some of the unique challenges financial institutions commonly face, some suggested solutions, and examples of companies who have excelled in conquering these obstacles. Providing a seamless customer service experience from one device to another is critical as well. Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Dribbble was bootstrapped for nearly a decade before being acquired in early 2017, when Zack joined, and it was already profitable too. What drove that change?

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

The Product Coalition

AUGUST 30, 2021

New technologies help to derive the flavors from fruits and vegetables. Moreover, many custom software development companies introduce various food industry software systems that make food readily available to customers. More food industry software services introduce custom apps that make food delivery easier.

Reporting Tools 148

Reporting Tools Software Review Systems Review Technical Review 148

freshtrax

JULY 16, 2019

PKSHA Technology Inc. It is an e-commerce company that provides a platform on the C2C online resale marketplace. It is an e-commerce company that provides a platform on the C2C online resale marketplace. The platform started from a mobile phone app and has expanded to a website with more than 10 million active monthly users.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

Userzoom

JANUARY 3, 2018

What a design system is, why you need one, and how to build it. Inconsistency across products and platforms. Enter the design system. With advocates like Airbnb and Salesforce , design systems are seeing their popularity rise over the last few years. But what exactly are design systems? What Is a Design System?

Reporting Tools 93

Reporting Tools Research Software Customer Experience Weak Development Team 93

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Intercom, Inc.

OCTOBER 29, 2019

As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. You’ll reduce the chance of misunderstanding and increase your freedom to operate if everyone is aligned on the problems to be solved and the principles your solution must reflect. Define the problems to be solved. actions taken), outputs (e.g.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Andrew Chen

JUNE 26, 2017

One of the best essays written last year was Elad Gil’s End of Cycle? – referencing our most recent 2007-2017 run on mobile and web software, and the implications for investing, startups, and entrepreneurs. We’ll look at a couple trends in this essay, including the following: Mobile platform consolidation.

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

The Product Coalition

DECEMBER 23, 2022

PMs in the country back in 2017. To make things more eye-opening, between 2017 and 2019, PM job openings in the US alone had already grown in a frenzy: 32% growth from 13.4k This is justified with the idea that PMs aren’t just “PMs” in such smaller teams — they’re a bit of everything (even software development if the skills are there).

Analytic Tools 131

Analytic Tools Reporting Tools Feedback Software Product Manager 131

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Coda’s purpose: prove that docs can be as powerful as apps – and provide an elegant solution to the problems of 2020, not 1980. Google uses a system for goal-setting called OKRs.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

The Accidental Product Manager

APRIL 26, 2021

Amazon’s food delivery service is not living up to customer expectations Image Credit: Mike Mozart. Not wanting to get left behind in this booming market, Amazon has decided to roll out their own food delivery service. Whole Foods Home Delivery Service. Amazon purchased the Whole Foods grocery store chain back in 2017.

Reporting Tools 118

Reporting Tools Product Manager Product Management Management 118

freshtrax

SEPTEMBER 3, 2019

Second, there is a lot of opportunity for companies in the video communications market, business chat tools market, and other similar businesses to grow in Japan. Then, we’ll share our top tips on how you can make your way into the Japanese market as a video conferencing or business chat tool company. Source: MLIT, 2017.

Reporting Tools 90

Reporting Tools Research Software Data Visualization Government 90

Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Platform Support and Easy Integration You Need.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Intercom, Inc.

MARCH 28, 2018

Many businesses look at customer support through the lens of their bottom line, and they look to drive support costs down in two ways: Drive operational efficiency – e.g. improve team productivity, offer self-service support. Look no further than the 2017 edition of Mary Meeker’s Internet Trends Report.

Customer Experience 213

Customer Experience User Testing Product Research Reporting Tools 213

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. Amazon has reported deploying thousands of times per day. And over 50 % of software firms have daily new releases. Agile software development practices have led to faster product development lifecycles.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Mind the Product

FEBRUARY 1, 2018

Tuesday : create competing solutions to the problem. Day 2: Create Competing Solutions to the Problem. Sketch process (notes, ideas, crazy 8s, solution sketching). The team then decides which solution has the best chance of succeeding and creates a storyboard for an actual product prototype. Select prototype tool/method.

User Testing 156

User Testing Research Software Analytic Tools Product Research 156

Piyanka Jain

MAY 9, 2019

[link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies. In November 2017, Gartner released a report stating that 60% of big data projects fail. Always start with an assessment ?—?Invite

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Piyanka Jain

MAY 9, 2019

[link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies. In November 2017, Gartner released a report stating that 60% of big data projects fail. Always start with an assessment ?—?Invite

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Intercom, Inc.

NOVEMBER 5, 2020

Retail is constantly changing: from stalls to malls, the way we shop is always evolving in tandem with cultural, economic, and technological shifts. Research completed as early as 2017 suggested that by 2040, 95% of all purchases will be via ecommerce. Listen below, and read on for our companion post.

User Testing 206

User Testing Customer Experience Reporting Tools Travel 206

Mind the Product

AUGUST 15, 2018

The companies in the Better Capital portfolio came from different industries, including metal parts manufacturers, software companies, and fashion retailers; in general they were all well established, often with a successful past, but had hit trouble usually because of a failure to adapt.

Reporting Tools 100

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 100

Product Talk

JULY 12, 2017

Resources Mentioned: Tools: Adobe Creative Suite. 2017 Product Conferences. Product Managers Don’t Own the Problem (And Designers Don’t Own the Solution). My talk at Front 2017. I want to be clear, when I say product teams, I mean the product manager, the designers, and the software engineers. Google Ads.

Product Research 238

Product Research User Testing Data Visualization Research Software 238

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Revulytics

DECEMBER 11, 2018

We thought it would be interesting to update our blog post from 2017 in which we looked at China’s Golden Week and its impact on the use of pirated software by businesses. In that post we examined years of our compliance intelligence data on the use of pirated software with a focus on the impact China’s Golden Week has on piracy rates.

Reporting Tools 66

Reporting Tools Analytic Tools Data Visualization Customer Experience 66

Intercom, Inc.

NOVEMBER 20, 2018

At Loom , we think we’ve found the solution – video. According to a study conducted by Kayako in 2017, 79% of businesses have gone on record to say that offering live chat has had a positive effect on customer loyalty. That’s what makes video such an effective tool for modern businesses. Send a video, not a thousand words.

Customer Experience 146

Customer Experience Reporting Tools Customer Communications Messaging 146

Alchemer Mobile

MAY 21, 2020

Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. The data in the report is from FY 2019 and serves as a yardstick to help app publishers measure customer emotion and understand what’s changed. Mobile Customer Sentiment.

Finance 147

Finance Feedback Software User Testing Research Software 147

DISQO

JANUARY 1, 2017

We recently surveyed more than 150 US-based digital product managers for our 2017 Product Management Insights report. It’s our third annual report, which is essentially a lifetime in product management years. What’s the solution? I guess it then makes sense that ‘more resources’ is their biggest wish for 2017.

Data Visualization 66

Data Visualization Reporting Tools Product Manager Product Management 66

Revulytics

DECEMBER 21, 2018

While that’s all very exciting, the world of software license compliance had its moments too this year. Here’s a look at our top picks for software license compliance-related stories in 2018. Only named users are authorised to use or access the mySAP ERP software directly or indirectly. SAP’s indirect access journey.

Reporting Tools 66

Reporting Tools Analytic Tools Data Visualization Government 66

Good Product Manager

JANUARY 29, 2017

Survey: Product Management Tools. What tools and technologies do you use for product management? Take the 2017 SiriusDecisions Product Management Tools Survey now ! Jeff Lash (@jefflash) January 26, 2017. The mathematics of software development. Jeff Lash (@jefflash) January 12, 2017.

Reporting Tools 60

Reporting Tools Product Manager Product Management Product Research 60