Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

The Product Guy

JANUARY 8, 2018

I’m completely psyched to have made this year’s list of Top 40 Product Management Influencers of 2017 for the THIRD CONSECUTIVE YEAR! Julie Zhuo // Facebook Julie is the VP of Product Design at Facebook where she manages the design team responsible for the core Facebook experience. Twitter | Linkedin | Medium.

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Product Manager Product Management Product Research Management 252

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. But what is usability?

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User Testing Product Research Reporting Tools Testing 75

Mind the Product

DECEMBER 15, 2017

At Mind the Product our mission is to further the craft of product management by bringing together product people of all stripes to share their stories and experiences. So without further ado, here are the Top 10 Product Management & Design Videos of the year: 1. 20 Years of Product Management in 25 Minutes.

Research Software 0

Research Software Product Research Data Visualization User Testing 0

The Product Guy

OCTOBER 9, 2018

Guest Post by: Julian Dunn (Mentee, Session 6, The Product Mentor) [Paired with Mentor, Vikas Batra]. I became a product manager because I wanted to take a more strategic role at my company. Thus, I arrived at the Product Mentor program with ambitions to learn strategy development from a seasoned product mentor.

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Weak Development Team Product Strategy Strategy Development 326

Alchemer Mobile

APRIL 9, 2020

Mobile apps in the Food and Drink category have experienced radical change these last few weeks. The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. Why is your app rating decreasing?

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Research Software Feedback Software Data Visualization User Testing 246

Mind the Product

SEPTEMBER 10, 2017

I opened this year’s Mind the Product London conference by suggesting that product management isn’t actually about managing products, but about managing people. I believe that to be successful we need to work across disciplines and make sure that everyone in the team owns the product together. Saving Time and Money.

Research Software 172

Research Software Product Research Data Visualization User Testing 172

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No.

Reporting Tools 216

Reporting Tools User Testing Research Software Customer Experience 216

Melissa Perri

JUNE 29, 2017

“What is the difference between a Product Owner and a Product Manager?”. Honestly, I did very little of what I teach as Product Management now either. I was tasked with gathering the requirements from sales, coming up with a solution, designing it, and then shipping the specification document to development to be built.

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Product Research Product Manager Product Management Customer Experience 325

Alchemer Mobile

MAY 14, 2020

Mobile apps in the Media category have experienced an uptick in traffic these past few weeks and months as people scramble to get their hands on the latest news regarding coronavirus. Why is your app rating decreasing? Download the 2020 Mobile App Engagement Benchmark Report for Media Apps. Average app review volume.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Intercom, Inc.

OCTOBER 13, 2020

At Intercom, we have taken advantage of these technologies relatively early. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? A complex system that works is invariably found to have evolved from a simple system that worked”.

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Artificial Inteligence Customer Communications Research Software Feedback Software 281

Product Talk

SEPTEMBER 13, 2017

This past week I was in London speaking at Mind the Product. As usual, the Mind the Product team hosted a phenomenal event. When Mind the Product releases the video, I’ll add it to this post. Teresa Torres presented ‘Critical Thinking for Product Teams’ at Mind the Product London on September 8, 2017.

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Product Research Research Software User Testing Data Visualization 236

Mind the Product

MARCH 5, 2020

People spend over two hours a day browsing the web using conventional app interfaces, and despite the rise of mobile and mobile-first design, desktop audiences are still significant. So, which platform should you adopt for a new digital service, mobile app or the web? You can spend your marketing budget to drive app downloads.

Research Software 176

Research Software Reporting Tools Development Data Visualization 176

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. Summary of some concepts discussed for product managers. [3:15]

Artificial Inteligence 284

Artificial Inteligence User Testing Feedback Software Customer Feedback 284

Mind the Product

MAY 28, 2019

In 2017, Teresa Torres gave one of our favourite talks on the Mind the Product stage, introducing the concept of Opportunity Solution Trees. When we started this podcast, Teresa was one of the people we simply had to talk to – about this technique, and also about her work as a discovery coach. Quotes of the Episode.

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Product Research Customer Experience Research Software Entertainment 184

Product Management Unpacked

MARCH 12, 2019

Marty Cagan, founder of the Silicon Valley Product Group , delivered the opening keynote to the 2016 Mind the Product Conference. His keynote, “Behind Every Great Product,” highlights professionals involved in some of the most iconic technology products of our time, including Netflix, iTunes and Word for Mac.

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Reporting Tools Research Software Data Visualization Product Manager 214

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

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User Testing Research Software Product Research Artificial Inteligence 98

Mind the Product

NOVEMBER 12, 2018

Have you ever opened up an exciting new app, but instead of being asked to “ Sign up ” you saw “ ??????????? ”? It might even put them off the app altogether. But consider this: Only 25% of the world’s internet population are native English speakers, the rest have to tolerate these language barriers on popular apps day-to-day.

Research Software 172

Research Software User Testing Software Review Product Research 172

Alchemer Mobile

AUGUST 22, 2019

Ratings and reviews are the lifeblood of the mobile app world. They provide social proof and are responsible for making the first impression on a customer when they encounter your app in the app store. Jumping from two-stars to three-stars in the app stores can increase conversion by up to 306 percent.

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Feedback Software Research Software User Testing Customer Feedback 131

Product Innovation Educators

AUGUST 25, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Tips for conducting consumer and market research for new products. What you can learn from user behavior to improve aspects of products. 5 best books on product management. (1)

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User Testing Market Research Product Research Research Software 120

Mind the Product

FEBRUARY 21, 2017

MTP Engage Hamburg will be a one-day event for 300+ product people with 4 keynotes, 12 sessions with members of the local product community, and many ways for product people to engage & learn. His fourth startup NumberFour is one of the most curiously awaited product launches in 2017. Johanna Kollmann.

Research Software 163

Research Software Feedback Software Product Research User Testing 163

The Product Guy

FEBRUARY 1, 2018

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. I’m inspired by making other Product Managers awesome. I sometimes miss building software products myself, but being a part of teaching and expanding Product Management is a passion. Jeremy Horn The Product Guy.

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Product Manager Product Management Management Management 230

Alchemer Mobile

MAY 21, 2020

2020 has been volatile for Finance apps. COVID-19 hit apps in the Finance category with a one-two punch, with heavy increases in usage as well as staggering drops in economic activity. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard.

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Finance Feedback Software User Testing Research Software 147

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Zack began his career as a product designer before moving into product management and then growth roles. And they said, “An iOS app.”

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience.

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Analytic Tools Research Software Reporting Tools Customer Communications 98

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We’ve gathered and analyzed customer engagement data from the mobile apps in the following categories: Finance.

Travel 147

Travel Finance Research Software User Testing 147

Alchemer Mobile

FEBRUARY 21, 2019

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years. That’s 20% growth year-over-year.

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Data Visualization Reporting Tools User Testing Customer Experience 204

Intercom, Inc.

JUNE 18, 2018

However, we convinced ourselves that we’d better tackle the problem properly when we had time to fully explore the solution, and so we took our time defining the problem, doing extensive research and exploring lots of possible solutions. The whole process took a while. Why we shouldn’t trust our intuition.

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User Testing Research Software Customer Experience Product Research 222

Mind the Product

AUGUST 9, 2017

While the Amazon Echo Show is an impressive addition to the repertoire of voice and video monitoring systems in this growing market, it’s not the product features that are drawing attention. Rather, it is Amazon’s smart home product strategy. Most of these technologies are evolving every day. between 2017 and 2022.

Artificial Inteligence 156

Artificial Inteligence Research Software User Testing Product Manager 156

Mind the Product

MARCH 23, 2017

Mind the Product London 2017 on September 8 will be better than ever, with more workshops, more networking, and more fun than ever. But most importantly #mtpcon will, as usual, bring you the best minds in product from around the world for a day full of thought-provoking insight, inspiration, and learning. Scott Berkun, Author.

Research Software 121

Research Software Enterprise User Testing Workshop 121

Mind the Product

FEBRUARY 1, 2018

Consumer adoption of voice-based products has grown to the point where businesses need to understand what voice-based experiences can mean to them. But, as I’m sure we’re all aware, exploring new business models such as voice-based products and experiences doesn’t always come naturally to big companies. Design Sprints for Voice.

User Testing 156

User Testing Research Software Analytic Tools Product Research 156

The Product Coalition

NOVEMBER 15, 2023

As technology advances, the food technology business is capitalizing on new capabilities to revolutionize how it operates. However, there are 6 developing food technology trends that could assist the world in getting to where it needs to be to overhaul the system. Top food tech trends to keep an eye on in 2024 1.

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Research Software Artificial Inteligence Wireless Data Visualization 143

bpma ProductHub

JUNE 12, 2017

A Hands-on Event on June 14th, 2017. By Garima Painuly – As product managers, we know we should obsess over our customers. Depending on your organization, you may be working with a robust user research team or you may be on your own, finding & conducting interviews to uncover needs and ideas that might delight.

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Workshop User Testing Customer Experience Research Software 186

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

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Research Software User Testing Customer Experience Workshop 86

Mind the Product

AUGUST 30, 2018

For the past 7 years Mind the Product has run #mtpcon in London and San Francisco and #mtpengage in Hamburg – the biggest and best product management conferences in the world. Mastering the Problem Space for Product/Market Fit by Dan Olsen. Quantifying Qualitative Research by Leisa Reichelt. Marty Cagan.

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Research Software User Testing Customer Experience Product Research 188

Userzoom

MAY 23, 2018

Exploring the basics of creating and testing UX prototypes. UX designers and researchers follow an iterative process – testing pieces and versions of the product and making improvements along the way, until, in the end, you’ve got a thoughtful and useful product that people love. It’s nice here.).

Product Research 89

Product Research User Testing UX Testing 89

Amplitude

JULY 8, 2020

Machine learning is a tool. A powerful tool, but built by humans, and therefore a product of the biases, data, and context we use it in. This problem extends to product analytics as well. Thousands of teams use data to make product decisions that affect billions of users across the globe. What Is Fairness?

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Artificial Inteligence Analytic Tools Research Software Data Visualization 132