Intercom, Inc.

MARCH 28, 2018

Many businesses look at customer support through the lens of their bottom line, and they look to drive support costs down in two ways: Drive operational efficiency – e.g. improve team productivity, offer self-service support. Look no further than the 2017 edition of Mary Meeker’s Internet Trends Report.

Customer Experience 213

Customer Experience User Testing Product Research Reporting Tools 213

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Coda’s purpose: prove that docs can be as powerful as apps – and provide an elegant solution to the problems of 2020, not 1980. Google uses a system for goal-setting called OKRs.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Intercom, Inc.

NOVEMBER 5, 2020

Retail is constantly changing: from stalls to malls, the way we shop is always evolving in tandem with cultural, economic, and technological shifts. In his Black Friday: Abandoned Malls series , he traveled around the US to document “ dead malls ”, the name given to malls that have been vacated and neglected.

User Testing 206

User Testing Customer Experience Reporting Tools Travel 206

Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Platform Support and Easy Integration You Need.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. Speed is the name of the game now. Amazon has reported deploying thousands of times per day. And over 50 % of software firms have daily new releases. New testing platforms. William A Foster.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. And to test it, we ran user testing almost every week to get rapid feedback on mocked-up and coded prototypes, and reported back to the business every Friday on our progress and what we’d learned.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In the last year, major companies in business intelligence (BI) digital solutions, such as Qlik and Tableau were already investing on it.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Revulytics

DECEMBER 21, 2018

While that’s all very exciting, the world of software license compliance had its moments too this year. Here’s a look at our top picks for software license compliance-related stories in 2018. Only named users are authorised to use or access the mySAP ERP software directly or indirectly. SAP’s indirect access journey.

Reporting Tools 66

Reporting Tools Analytic Tools Data Visualization Government 66

The Accidental Product Manager

FEBRUARY 7, 2022

These brands have seen huge growth over the past few years, grabbing market share from the big, established names. They focus on a new product development definition that includes organic ingredients, personalized service and customization of their products, such as serum meant for a specific type of skin. billion in 2017.

Branding 123

Branding Product Management Product Manager Reporting Tools 123

Intercom, Inc.

OCTOBER 10, 2019

We do it by closing distances that our technologies have just opened. That includes design systems, pattern libraries and guidelines, but it goes beyond that. “We have to figure out ways to bring people back together, and we have to use technology to make that happen.” Louis: Technology is just a tool, right?

Research Software 168

Research Software UX Reporting Tools Analytic Tools 168

Intercom, Inc.

SEPTEMBER 15, 2022

But historically, our communication technology has been mostly text-based. You can read our data report on emoji trends abstracted from more than two million anonymized conversations between our customers and their customers here. This was back in 2017, and in 2017 we all expected flying cars. Enter the emoji.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

Userpilot

MAY 30, 2024

Eric Ries is a name synonymous with innovation and startup success. After studying at Yale University, Eric began his career as a Senior Software Engineer at There.com. In 2011, he wrote the widely renowned book “The Lean Startup,” which was followed by another book in 2017 called, “The Startup Way.”

Webinar 105

Webinar Books Data Visualization Feedback Software 105

UX Planet

FEBRUARY 2, 2024

The fundraiser together with the person in charge creates a campaign on a platform aimed at potential donors and then the potential donor will determine their choice to donate or not, then the results of the donation are distributed by the fundraiser and the person in charge/platform.

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

The Product Coalition

OCTOBER 23, 2019

million bookings made every day, and every tenth person in the world employed in travel services, it’s no surprise that the value of the travel industry is estimated to hit $13.5 Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Revulytics

SEPTEMBER 6, 2017

Gartner recently released the Hype Cycle for Software as a Service, 2017 and Hype Cycle for Customer Experience Analytics, 2017. Software Usage Analytics is included in both Hype Cycles. Revulytics is pleased to be included as a sample vendor by Gartner in both research reports.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

Izenda

JANUARY 18, 2019

With the rapid growth of cloud computing in the business world, software as a service, or SaaS, companies are taking their capabilities further than ever before. Still, some companies are finding new solutions to problems and putting themselves ahead of the pack. Receiving a 4.5/5 Take Your Business Further.

Analytic Tools 49

Analytic Tools Reporting Tools Data Visualization Magazine 49

UX Studio: Product Management

JANUARY 27, 2022

A centralized system is required to develop a good understanding of your users across teams and across your firm. We should be able to share study findings with stakeholders using this solution. Storage system. A system of this type is any tool you use to store and organize your research data. Research data.

User Testing 92

User Testing Research Software Reporting Tools Data Visualization 92

freshtrax

MAY 16, 2019

Its report, “ Tops of 2018: Digital in Japan “, includes the data from Nielsen Digital Content Ratings and Nielsen Mobile NetView. Japan is ranked number one followed by Google overall in the top web services category. Both services cover 54% of the total population. Top 10 Web Services by Visitors in Japan 2018.

Data Visualization 81

Data Visualization Reporting Tools Naming Customer Feedback 81

Revulytics

AUGUST 7, 2018

Gartner recently released the Hype Cycle for Software as a Service, 2018 , Hype Cycle for Customer Experience Analytics, 2018 , and Hype Cycle for Application Security, 2018. Software Usage Analytics is included in all three Hype Cycles. Gartner named Revulytics as a Cool Vendor Tech Go-To-Market, 2017.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

Mind the Product

SEPTEMBER 1, 2017

In this illuminating talk from Mind the Product San Francisco 2017 Janna Bastow, Co-Founder of Mind the Product and Co-Founder and CEO of ProdPad, shares her own stories of dealing with people, and how she handles the toughest part of the job. How many acronyms and feature names are there that require you or a scrum master to translate?

Product Management 156

Product Management Product Manager Data Visualization Weak Development Team 156

Centercode

NOVEMBER 14, 2019

On November 12, the Walt Disney Company launched their long-awaited video streaming platform, Disney+ …surprising no one. Disney is, after all, just one name on a long list of media production outlets to jump into the stream of on-demand media. 1) Video streaming is by far the most popular type of subscription service overall.

Reporting Tools 63

Reporting Tools User Testing Telecommunications Research Software 63

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. They’re building websites, brands, and digital transformation platforms that deliver results and revenue. California is the home of technology and innovation. We also develop products of our own, namely UXfolio, Copyfolio, and Archifolio.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

The Product Coalition

NOVEMBER 3, 2020

As of 2019, according to a report by Atomico , the technology industry in Europe won $34.3 According to the report, “there are now at least 174 European tech companies that have scaled to a valuation of more than $1 billion.” billion in investments over 4,608 rounds. There are an estimated 6.1

Reporting Tools 88

Reporting Tools Product Management Product Manager Management 88

The Product Coalition

JANUARY 30, 2018

Today, your “identity” is comprised of 100s of records stored with individual organizations like banks, government entities, credit reporting agencies, medical providers, financial institutions, and even social media sites you’ve granted access to.

Reporting Tools 60

Reporting Tools Government Data Visualization Customer Experience 60

Mixpanel

JANUARY 14, 2019

Segmentation has been our most heavily used report since its release in late 2011, and until recently, it was the report that greeted users when they logged in. Retiring the report is a bittersweet moment for many of us here, but a necessary step to deliver more advanced analytics capabilities to our customers.

Data Visualization 45

Data Visualization Reporting Tools Customer Feedback Analytic Tools 45

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Anyway, my name is Rahul. Reporters are constantly calling you. Upcoming Events.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Userzoom

AUGUST 2, 2018

Is this just an industry struggling to agree on one standardised name for the same thing – or are there subtle (and not so subtle) variations? Szabo (@wszp) July 27, 2017. It can encompass everything from a visit to a website, to social engagement, to store visit, to customer service enquiry. Szabo (@wszp) July 27, 2017.

Customer Experience 52

Customer Experience User Testing User Experience Customer Feedback 52

Mixpanel

OCTOBER 21, 2019

Quick: name a product built successfully without any data or customer feedback. Following up on the success of our 2017 Product Benchmarks Report, we’re happy to share the latest version of our flagship content piece. The 2019 Product Benchmarks Report breaks down the data you need to understand how your product stacks up.

Data Visualization 40

Data Visualization Reporting Tools Analytic Tools Feedback Software 40

Mixpanel

OCTOBER 21, 2019

Quick: name a product built successfully without any data or customer feedback. Following up on the success of our 2017 Product Benchmarks Report, we’re happy to share the latest version of our flagship content piece. The 2019 Product Benchmarks Report breaks down the data you need to understand how your product stacks up.

Data Visualization 40

Data Visualization Reporting Tools Analytic Tools Feedback Software 40

Userpilot

JUNE 3, 2021

The human skills I included in the survey above (and many that I didn’t) are not just important, but may even be the deciding factor between whether a product or service is a long-lasting success that fills a real need, or a flash-in-the-pan that people only remember for the memes it left in its wake. I’m a bit of a research nerd.

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

The Product Coalition

DECEMBER 5, 2019

Source : Scrum Guide 2017. See also the detailed lists of services rendered to the Product Owner, the Development Team, and the organization by the Scrum Master as defined by the Scrum Guide.) Of course, there is no fun in readdressing the same issue several times, rephrasing it probably, if the solution is so obvious?—?from

Weak Development Team 99

Weak Development Team Reporting Tools Agile Customer Experience 99

Department of Product

OCTOBER 12, 2023

Space OS, from Berlin-based startup Deta, thinks there’s a better way to run your desktop’s operating system. It imagines operating systems as an infinite canvas on which you can take notes, watch movies or run full apps just by drawing on the screen. Enjoy the rest of your week!

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

Pragmatic Marketing

FEBRUARY 17, 2017

Revenue marketing is the combination of strategies, processes, people, technologies, customer focus and results that does the following: • Drops sales-ready leads into the top of the funnel • Accelerates sales opportunities through the sales pipeline. What Is Revenue Marketing? Revenue Marketing: Who Moved My Cheese?

Marketing 70

Marketing Reporting Tools White Paper B2B 70

Brian Balfour

JANUARY 24, 2019

In August 2017, a social quiz app aimed at teens and high schoolers named TBH (To Be Honest) skyrocketed to #1 in the app store in just a couple months. Facebook quickly acquired them for $100M in October 2017. Passive Data - There are a lot of tools like Clearbit which help us append data to understand more about who they are.

Customer Experience 111

Customer Experience User Testing Product Research Data Visualization 111

Gainsight

OCTOBER 10, 2023

The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. AI in Digital Customer Education Like most technology, the ways customer education teams can use AI are constantly growing. by 2028, up from $6.8b

Education 52

Education User Testing Reporting Tools User Friction 52

Mironov Consulting

AUGUST 27, 2017

Major account sales teams, by definition, work only a few large accounts – often assigned from a “named account” list. (An An educational software company might assign 30 large East Coast private universities to its Boston-based sales rep.) large groups of customers with the same problem and interested in the same solution).

User Testing 78

User Testing Banking Reporting Tools B2B 78