Remove 2017 Remove Naming Remove Product Research
article thumbnail

Product Manager vs. Product Owner

Melissa Perri

“What is the difference between a Product Owner and a Product Manager?”. Honestly, I did very little of what I teach as Product Management now either. I wasn’t called a Product Manager until I bailed out of that and landed in a startup. It was all the same work I had been doing before, but now it had a different name.

article thumbnail

Driving new revenue: how real-time support improves conversion

Intercom, Inc.

We provided real-time support to a test group of new customers during their first 45 days after signing up, and it helped drive 15% incremental growth in new business revenue. Look no further than the 2017 edition of Mary Meeker’s Internet Trends Report. Putting real-time support to the test. can I do X with your product?)

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? Reading papers about how Google or IBM build their ML products, it’s easy to think only the very largest companies can afford to productize machine learning.

article thumbnail

The Interview Snapshot: How to Synthesize and Share What You Learned from a Single Customer Interview

Product Talk

An opportunity solution tree : This artifact captures any opportunities from across your interview snapshots that are relevant to your current product outcome. Which details you capture will vary from company to company or even product to product, but the goal is to help you put the conversation into context.

article thumbnail

More Awesome Speakers for #mtpcon SF 2017

Mind the Product

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

article thumbnail

All the Awesome Speakers for #mtpcon SF 2017

Mind the Product

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

article thumbnail

Live chat for business: everything you wanted to know about live chat but were afraid to ask

Intercom, Inc.

A large portion of your website visitors who might buy your product are not finding their way to a contact form or demo request. Look no further than the 2017 edition of Mary Meeker’s Internet Trends Report. To test this hypothesis and measure the impact on our business, we ran a 16-week randomized split test.