Mind the Product

MAY 5, 2017

We wanted to live up to the event’s name and help people engage – and it worked out: Several attendees compared the event to a “class reunion” and spent the day’s long breaks chatting with old and new contacts. — Tim Schurig (@schurock) April 28, 2017. — Eva Nesbach (@EvaNesbach) April 28, 2017. Your Reactions.

Product Research 156

Product Research Workshop Events Customer Experience 156

Mind the Product

MARCH 16, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. Josh led Greylock’s investment in SmartThings (acquired by Samsung in 2014) and Jelly (acquired by Pinterest in 2017).

Research Software 79

Research Software User Testing Product Research Workshop 79

Product Innovation Educators

JULY 4, 2022

His name is Steve McIrvin and we met a few years as we both had kids competing in Science Olympiad. When we started in 2017, a lot of people didn’t want to spend $150 on a camera. His name is Steve McIrvin and we met a few years as we both had kids competing in Science Olympiad. 3:15] How does Wyze compete?

Artificial Inteligence 284

Artificial Inteligence User Testing Feedback Software Customer Feedback 284

Product Innovation Educators

MARCH 4, 2025

The AI Revolution in Voice of the Customer Research Early AI Experiments (2017-2018) AMS began experimenting with artificial intelligence for customer research around 2017-2018. Their initial focus was on developing algorithms that could effectively analyze textual data and extract meaningful customer insights.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Alchemer Mobile

APRIL 24, 2018

What are some of the hottest, up-and-coming mobile apps not named Instagram, Snapchat, or Uber? App Name: Venmo. In late 2017, my team launched instant transfer on Venmo. App Name: Duolingo. App Name: DoorDash. App Name: PicsArt Photo Studio. in funding? Most important lessons learned as PMs. Ny Vo of Venmo.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

Product Talk

FEBRUARY 21, 2024

This interview happened in 2016 or 2017. The memorable quote from this interview was something as simple as, “I tagged over 10,000 photos with people’s names, activities, and location. The “Quick Facts” section is where you want to capture key details about the participant. That’s the magic of a memorable quote. I was amazed.

User Friction 260

User Friction Customer Experience Customer Feedback Analytic Tools 260

Good Product Manager

MAY 9, 2017

SiriusDecisions 2017 Summit is Next Week! I’ll be in Las Vegas next week for the SiriusDecisions 2017 Summit , which runs from May 16-19. 2017 SiriusDecisions Product Management Tools and Technology Study. — Jeff Lash (@jefflash) April 21, 2017. "Focus — Jeff Lash (@jefflash) April 13, 2017.

Technology 60

Technology Customer Experience Product Manager Product Management 60

Good Product Manager

MAY 9, 2017

SiriusDecisions 2017 Summit is Next Week! I’ll be in Las Vegas next week for the SiriusDecisions 2017 Summit , which runs from May 16-19. 2017 SiriusDecisions Product Management Tools and Technology Study. — Jeff Lash (@jefflash) April 21, 2017. "Focus — Jeff Lash (@jefflash) April 13, 2017.

Technology 60

Technology Customer Experience Product Manager Product Management 60

Good Product Manager

MAY 9, 2017

SiriusDecisions 2017 Summit is Next Week! I’ll be in Las Vegas next week for the SiriusDecisions 2017 Summit , which runs from May 16-19. 2017 SiriusDecisions Product Management Tools and Technology Study. — Jeff Lash (@jefflash) April 21, 2017. "Focus — Jeff Lash (@jefflash) April 13, 2017.

Technology 60

Technology Customer Experience Product Manager Product Management 60

Product Innovation Educators

OCTOBER 20, 2017

You know that the term and tools are going mainstream when it becomes the topic of a new play by the same name, Ideation. Ideation is the start of innovation and part of the product manager’s toolbox. 5 lessons learned scaling product management in an organization over 4 years.

User Testing 120

User Testing Customer Feedback Product Marketing Marketing 120

Product Innovation Educators

SEPTEMBER 8, 2017

I’ve often wondered how the so-called “soft skills” – those that involve dealing with other people – were named soft. Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Soft skills you need to be a successful product manager.

Data Visualization 120

Data Visualization Product Manager Product Management User Testing 120

Product Innovation Educators

SEPTEMBER 1, 2017

In some organizations, this is also called product management and goes by other names as well. Traditionally, product marketers focus on existing products that are already in the market. This is product lifecycle management.

Data Visualization 121

Data Visualization Customer Feedback Product Manager Product Management 121

Mind the Product

MAY 25, 2018

And for that, we needed a new name… Output of one naming brainstorm. After a lot of deliberation we settled on the name Yimby, which stood for “yes in my backyard”. It was time to come home to the parent brand, and time for JustGiving Crowdfunding (the naming brainstorm wasn’t so hard second time around).

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Intercom, Inc.

MARCH 28, 2018

Look no further than the 2017 edition of Mary Meeker’s Internet Trends Report. A survey cited there found that when respondents were asked to name two ways organizations could improve their customer service, the most common responses were easier access to online channels and faster agent response times.

Customer Experience 213

Customer Experience User Testing Product Research Reporting Tools 213

Intercom, Inc.

NOVEMBER 5, 2020

In his Black Friday: Abandoned Malls series , he traveled around the US to document “ dead malls ”, the name given to malls that have been vacated and neglected. Research completed as early as 2017 suggested that by 2040, 95% of all purchases will be via ecommerce.

User Testing 206

User Testing Customer Experience Reporting Tools Travel 206

Intercom, Inc.

NOVEMBER 5, 2018

Look no further than the 2017 edition of Mary Meeker’s Internet Trends Report. When respondents in an Ovum survey were asked to name two ways organizations could improve their customer service, the most common responses were easier access to online channels and faster agent response times. Use real names and faces.

Reporting Tools 239

Reporting Tools User Testing Data Visualization Customer Experience 239

Mind the Product

MARCH 5, 2020

A domain name and a website for your brand is a good start, but not enough. in 2017 to 7.8% Comscore also reports that the top 500 (mobile) web sites have twice the visitors of the top 500 apps ( ComScore, 2017 ). So, which platform should you adopt for a new digital service, mobile app or the web?

Research Software 176

Research Software Reporting Tools Development Data Visualization 176

Mind the Product

FEBRUARY 21, 2017

His fourth startup NumberFour is one of the most curiously awaited product launches in 2017. We want to live up to the name of our event and give various opportunities for attendees to engage. Making Ideas Work in a Complex World. Marco is a German entrepreneur with a passion for making ideas work. The Side Events.

Research Software 163

Research Software Feedback Software Product Research User Testing 163

The Product Coalition

DECEMBER 23, 2022

PMs in the country back in 2017. To make things more eye-opening, between 2017 and 2019, PM job openings in the US alone had already grown in a frenzy: 32% growth from 13.4k About Me My name is Kasey, AKA J.X. Fu (pen name). Based on numbers from Product Board, there were only 13.4k

Analytic Tools 131

Analytic Tools Reporting Tools Feedback Software Product Manager 131

Intercom, Inc.

OCTOBER 13, 2020

Resolution Bot took us just under a year to build, from first prototype in November 2017 to launch. Resolution Bot launched in October 2018 and went through a significant update (and name change) early this year, and now uses some of the most sophisticated neural network algorithms there are. A year in the life of a bot. Key takeaways.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Nir Eyal

APRIL 26, 2017

This exclusive book excerpt is from Vanessa’s new book, Captivate: The Science of Succeeding with People, which was recently named as one of Apple’s Most Anticipated Books of 2017. Nir’s Note: This guest post is by Vanessa Van Edwards, lead investigator at the Science of People — a human behavior research lab.

Books 99

Books Naming User Testing 99

freshtrax

MAY 2, 2019

Since our last article on the top 10 largest Japanese companies in 2017 , we noted a couple of surprising shifts in the list within the past year, such as Sony’s “comeback” and Mitsubishi ranking in the top 10 for the first time in a while. Company Name. The biggest change we saw was an overall decrease in rankings from 2017.

Telecommunications 96

Telecommunications Banking Definition Naming 96

The Accidental Product Manager

FEBRUARY 7, 2022

These brands have seen huge growth over the past few years, grabbing market share from the big, established names. billion in 2017. In a 2017 report on the cosmetics industry, researchers found that “small is the new big,” and they noted that “global brands are losing share as small brands and disruptors are gaining.”

Branding 123

Branding Product Manager Product Management Reporting Tools 123

Intercom, Inc.

JULY 4, 2018

This was the basis for my talk on the 2017 Inside Intercom world tour. No wonder marketing has a bad name in the tech industry. In 2017, we created an explicit place in our process for the story: the external pitch for the project, which needs to be drafted right after the problem statement. Product-first contrasts this.

Marketing 191

Marketing User Testing Customer Experience Messaging 191

freshtrax

MAY 16, 2019

Instagram increased users by 39% from 2017 which put the app in Top 10. Nine out of the top ten services accessible through smartphones increased their number of users from the year prior with the top four maintaining their ranks from 2017. However, there were no significant changes from the 2017 results. Website name.

Data Visualization 81

Data Visualization Reporting Tools Naming Customer Feedback 81

Mind the Product

DECEMBER 29, 2016

Many themes emerged as fundamental aspects of a product manager’s role – storytelling, listening to customers, building teams that can work effectively to name a few – but the one overarching theme was that of ownership. It was a day full of inspiring and entertaining talks from product leaders, so there was much to absorb and learn.

Technical Cofounder 158

Technical Cofounder Data Visualization Feedback Software User Testing 158

Intercom, Inc.

FEBRUARY 25, 2019

At the start of 2017, we decided we were going to swing the other way and actually have small projects again. In 2017, back to small things. So we gave the project a name. I’m even embarrassed telling you what this name was. The name was “Project Awesome.”. This is a terrible name and a terrible idea.

Onboarding KPIs 160

Onboarding KPIs Customer Experience Naming Engineering 160

Intercom, Inc.

DECEMBER 4, 2019

Effectively you have a range of brand architecture strategies that start with your master brand name at the forefront and then it moves into the background as you move into new product areas. Assuming you have this, how do you expand your product portfolio without risking brand stretch?

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Mind the Product

SEPTEMBER 1, 2017

In this illuminating talk from Mind the Product San Francisco 2017 Janna Bastow, Co-Founder of Mind the Product and Co-Founder and CEO of ProdPad, shares her own stories of dealing with people, and how she handles the toughest part of the job. How many acronyms and feature names are there that require you or a scrum master to translate?

Product Manager 156

Product Manager Product Management Data Visualization Weak Development Team 156

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. In fact, it feels pretty old school compared to some of the names of this list. Alternatives: ZoomInfo, LinkedIn Sales Navigator.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

JULY 4, 2018

This was the basis for my talk on the 2017 Inside Intercom world tour. No wonder marketing has a bad name in the tech industry. In 2017, we created an explicit place in our process for the story: the external pitch for the project, which needs to be drafted right after the problem statement. Product-first contrasts this.

Marketing 165

Marketing User Testing Customer Experience Messaging 165

The Product Coalition

OCTOBER 26, 2020

It is only in the second edition (released in December 2017) that he added also ‘business viable’. The Dual Role of the Product Leader When you look at the product leader’s role (code name: CPO) compared to their peers (namely CMO, CTO, CRO, CFO), the product leader’s role stands out.

User Testing 134

User Testing Definition CTO Product Research 134

The Product Coalition

NOVEMBER 17, 2024

Access to member only Slack community Our Slack community began in 2017 and has grown steadily ever since. Since 2017 when we started out on Youtube, we’ve now collected over 50k downloads, and average 300-500 listens in the first 30 days per episode. You would receive a unique invite link to join.

Download 78

Download Events Technical Review Naming 78

Mind the Product

JANUARY 23, 2017

Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops, more networking events around the conference, and more fun than ever before. Nate then became the Chief of Research and Innovation at Tanner Labs, where he built O.C. Melissa Perri, Author and Founder ProdUX Labs.

Research Software 70

Research Software User Testing Customer Experience Workshop 70

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Todd: At the end of 2017 you published a Twitter thread of lessons learned , and one that struck me really reads, “In a scaling organization, the ability to be consistently aligned within and across teams is a marker of excellence.

Engineering 214

Engineering Feedback Software Onboarding KPIs Management 214

Intercom, Inc.

AUGUST 26, 2021

. “We had customers that we wanted to talk to, and there were no good tools for talking to customers over the Internet” Des Traynor: This better not end up like one of those NPR documentaries, where it’s like, “My name is Des Traynor and blah blah.””We Macey Baker: Well, my name is Macey.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

freshtrax

APRIL 25, 2019

They’ve acquired many users since its service launch in Japan in 2017. These concerns make Japanese users reluctant to use real names and show their faces on social media. According to the survey conducted by the Japan Association for Financial Planners , YouTuber ranked 6th as a dream job among male elementary school students in 2017.

Customer Feedback 81

Customer Feedback Research Software User Testing Market Research 81