Intercom, Inc.

JUNE 19, 2018

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.

Reporting Tools 216

Reporting Tools User Testing Research Software Customer Experience 216

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 139

Analytic Tools Data Visualization Reporting Tools Startups 139

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies.

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies.

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. Risk of exclusion  — in some sectors there are no competitors, e.g. some health or government services.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 279

Product Research Reporting Tools Feedback Software Customer Communications 279

Product Management Unpacked

MARCH 12, 2019

His keynote, “Behind Every Great Product,” highlights professionals involved in some of the most iconic technology products of our time, including Netflix, iTunes and Word for Mac. The number of women in a group predicts effective problem solving abilities of the group as a whole, according to MIT, CMU and Union College research.

Reporting Tools 214

Reporting Tools Research Software Data Visualization Product Manager 214

Alchemer Mobile

JUNE 12, 2019

Regulations about how data can be passed through digital channels are tight, and companies must walk a fine line between providing an exceptional mobile experience that meets customer needs without sharing sensitive financial information. Providing a seamless customer service experience from one device to another is critical as well.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Intercom, Inc.

NOVEMBER 5, 2018

The solution is simple – install live chat on your website and start having conversations with people who are live on your website. If you think live chat is just for customer service, you’re missing a trick. According to our data, website visitors are 82% more likely to convert to customers if they’ve chatted with you first.

Reporting Tools 239

Reporting Tools User Testing Data Visualization Customer Experience 239

Mind the Product

MARCH 5, 2020

So, which platform should you adopt for a new digital service, mobile app or the web? Under 35s are almost three times more likely to accept app push notifications than older generations, according to Comscore , but they also report the highest level of annoyance at receiving too many notifications. in 2017 to 7.8%

Research Software 176

Research Software Reporting Tools Development Data Visualization 176

Intercom, Inc.

OCTOBER 29, 2019

As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In broader terms, the concept can be defined as data preparation and presentation through the use of machine learning and natural language processing (spoken or written).

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Dribbble was bootstrapped for nearly a decade before being acquired in early 2017, when Zack joined, and it was already profitable too. What drove that change?

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Platform Support and Easy Integration You Need.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Product Talk

JULY 12, 2017

Resources Mentioned: Tools: Adobe Creative Suite. 2017 Product Conferences. Product Managers Don’t Own the Problem (And Designers Don’t Own the Solution). My talk at Front 2017. I want to be clear, when I say product teams, I mean the product manager, the designers, and the software engineers. Google Ads.

Product Research 241

Product Research User Testing Data Visualization Research Software 241

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million

Analytic Tools 189

Analytic Tools Reporting Tools User Testing Data Visualization 189

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. Amazon has reported deploying thousands of times per day. And over 50 % of software firms have daily new releases. Agile software development practices have led to faster product development lifecycles.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Revulytics

DECEMBER 27, 2017

Somehow, we’ve managed to compile a “technology-related top news stories of 2017” list that doesn’t mention augmented reality, Apple’s iPhone X or Amazon’s search for a new headquarters (though loyal readers know we’ve at some point worked all of those companies or themes into our own stories over the year).

Reporting Tools 65

Reporting Tools Analytic Tools Data Visualization Government 65

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? In this guide, we’ll provide step-by-step processes to generate hard, actionable data and clear strategies for making the most of your relationship with your customers. There are two kinds of customer retention analytics: periodic and retrospective.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

freshtrax

JULY 16, 2019

PKSHA Technology Inc. It is an e-commerce company that provides a platform on the C2C online resale marketplace. It is an e-commerce company that provides a platform on the C2C online resale marketplace. The platform started from a mobile phone app and has expanded to a website with more than 10 million active monthly users.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

Usersnap

AUGUST 12, 2024

NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. Finding the right tool was challenging for me as a product manager, but I realized how crucial the right choice is for quality feedback and business growth. They usually come with robust analytics and reporting features.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Intercom, Inc.

MARCH 28, 2018

Many businesses look at customer support through the lens of their bottom line, and they look to drive support costs down in two ways: Drive operational efficiency – e.g. improve team productivity, offer self-service support. Look no further than the 2017 edition of Mary Meeker’s Internet Trends Report.

Customer Experience 213

Customer Experience User Testing Product Research Reporting Tools 213

Andrew Chen

JUNE 26, 2017

One of the best essays written last year was Elad Gil’s End of Cycle? – referencing our most recent 2007-2017 run on mobile and web software, and the implications for investing, startups, and entrepreneurs. We’ll look at a couple trends in this essay, including the following: Mobile platform consolidation.

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

Mind the Product

FEBRUARY 1, 2018

Tuesday : create competing solutions to the problem. Day 1 workshop activities would range from creating a list of Sprint questions to visualizing the customer journey in a single map. Visualize the customer journey in a simple map. Day 2: Create Competing Solutions to the Problem. Select prototype tool/method.

User Testing 156

User Testing Research Software Analytic Tools Product Research 156

Split

DECEMBER 14, 2017

At Split, we sit at an intersection between the two worlds of DevOps and Analytics. In 2017, enterprises of all sizes started implementing DevOps for some of their newer services. This was particularly true for enterprises with significant legacy waterfall software projects. DevOps Turns to Analytics to Measure Results.

Data Visualization 60

Data Visualization Analytic Tools Research Software Reporting Tools 60

Alchemer Mobile

MAY 21, 2020

And in order to get there, we need to look at data from before the world changed while we try to interpret what comes next. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. This is our fifth consecutive year conducting this research.

Finance 147

Finance Feedback Software User Testing Research Software 147

freshtrax

SEPTEMBER 3, 2019

These results suggest two important insights. Second, there is a lot of opportunity for companies in the video communications market, business chat tools market, and other similar businesses to grow in Japan. First, we’ll explore insights on telecommuting in Japan. Source: MLIT, 2017. Source: MLIT, 2017.

Reporting Tools 90

Reporting Tools Research Software Data Visualization Government 90

TIBCO - Thought Leadership

OCTOBER 16, 2020

The push for digital transformation that was accompanied by an unexpected global pandemic has changed technology boundaries. And this has led to many complaints and service disruptions during the pandemic. Studies are finding that consumers faced digital service problems during the work-from-home push. trillion U.S.

Data Visualization 93

Data Visualization Reporting Tools Analytic Tools Product Research 93

Userpilot

MAY 30, 2024

After studying at Yale University, Eric began his career as a Senior Software Engineer at There.com. In 2011, he wrote the widely renowned book “The Lean Startup,” which was followed by another book in 2017 called, “The Startup Way.” Top blog posts of Eric Ries to read Eric Ries shares his insights on his blog, Startup Lessons Learned.

Webinar 105

Webinar Books Data Visualization Feedback Software 105

The Product Coalition

DECEMBER 23, 2022

PMs in the country back in 2017. To make things more eye-opening, between 2017 and 2019, PM job openings in the US alone had already grown in a frenzy: 32% growth from 13.4k This is justified with the idea that PMs aren’t just “PMs” in such smaller teams — they’re a bit of everything (even software development if the skills are there).

Analytic Tools 131

Analytic Tools Reporting Tools Feedback Software Product Manager 131

Userpilot

AUGUST 25, 2021

Cohort analysis is a type of behavioral analytics where you group user data into different cohorts to better track and understand user behavior. Cohort analysis is a type of behavioral analytics that helps you see what a segment of your users (a cohort) is doing within your product. What is cohort analysis?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Gainsight

MARCH 11, 2020

If you want to build the best product, you need access to the best reporting and analytics. Data, as prolific as it may seem, is still underutilized. But it’s data that provides the answers to critical questions that could mean the success or failure of your product. Adoption Report. Path Analysis Report.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

The Product Coalition

OCTOBER 23, 2019

million bookings made every day, and every tenth person in the world employed in travel services, it’s no surprise that the value of the travel industry is estimated to hit $13.5 Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

UX Planet

MARCH 7, 2024

Color wheels are tools for artists, designers, and anyone working with color. Some wheels will sabotage your color research, while others are so insightful that they help us to read people’s emotions through their skin color. Understanding the wheels helps you better understand the color systems.

Data Visualization 98

Data Visualization Research Software Reporting Tools Artificial Inteligence 98

bpma ProductHub

APRIL 10, 2017

Here are some insights from the discussion. Boston Women in Product (BWP) hosted “Product Roadmaps: A Roundtable Discussion” on March 28th, 2017. Ask to see the data behind their assumptions. The discussion topics were inspired by a blog post from Fresh Tilled Soil on Building a Product Roadmap. Mike Byerly.

Roadmap 150

Roadmap Customer Feedback Feedback Software Analytic Tools 150