Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies.

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies.

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Mind the Product

DECEMBER 18, 2017

As another year draws to a close, it seems appropriate to look back at some of the highlights of 2017, assess the progress we’ve made as a community, and examine how we’ve pushed the craft of product management forward. So here’s a look at what we learned in 2017 based on our most read posts of the year. Tools for the Job.

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Data Visualization Product Management Product Manager Customer Experience 156

Product Innovation Educators

MARCH 4, 2025

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Guy

NOVEMBER 9, 2017

Epics are also useful when describing features to an end-user of your product or service when collecting feedback. Below’s an example of how objectives can be structured: Q1 2017. Below’s an example of how Milestones can be structured: Milestone 1 Tradeshow (1/15/2017). Milestone 2 Client Demo (12/25/2017). Ions Engine.

Framework 345

Framework Agile User Testing Research Software 345

Mind the Product

SEPTEMBER 10, 2017

And while Design Sprints don’t give you a perfect solution or exact data, they give you more than enough information to decide what to do next. This opportunity solution tree is a visual aid that can help you find the best place to focus your team’s energies, whilst ensuring you consider enough opportunities. A Centreline Experience.

Research Software 172

Research Software Product Research Data Visualization User Testing 172

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model. What Is Saas? — Brief

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Analytic Tools Data Visualization Reporting Tools Startups 140

Intercom, Inc.

OCTOBER 29, 2019

As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Alchemer Mobile

MAY 14, 2020

When you have solid benchmarks to measure against, they can help you make sense of your own data and answer these questions. ?Download Download the 2020 Mobile App Engagement Benchmark Report for Media Apps. Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time.

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Research Software Feedback Software User Testing Customer Feedback 208

Product Talk

MARCH 16, 2022

Visualizing discovery work with an opportunity solution tree has been a game-changer for both me and the teams that I work with. It’s a simple visual that packs a lot of power. So in 2017, I released my first online course, Continuous Interviewing. Prototyping and A/B tests are invaluable tools in our toolbox.

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Research Software Product Research User Testing Data Visualization 280

Mind the Product

JUNE 17, 2019

It takes much more than adding process or tool improvements for this to happen, and for many people, is a fundamental reimagining of how they perceive power and control. The difficulty that many companies have when adopting Agile is they try to use the same tool to deliver both these solutions. Most analysis is a waste of time.

Data Visualization 195

Data Visualization Product Research Analytic Tools User Testing 195

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. This article explains: what usability testing is why you should do it (the business case) which method you could adopt how to carry out testing and report your findings where you can find out more What is usability testing? But what is usability?

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User Testing Product Research Reporting Tools Testing 75

Product Management Unpacked

MARCH 12, 2019

The number of women in a group predicts effective problem solving abilities of the group as a whole, according to MIT, CMU and Union College research. Catalyst Reports brings this finding to a corporate context — companies with more women in leadership positions show increased Corporate Social Responsibility.

Reporting Tools 214

Reporting Tools Research Software Data Visualization Product Management 214

The Product Bistro

DECEMBER 7, 2018

In early 2018, I realized that I didn’t need to advertise my services, as I really didn’t have the spare time it would take to keep it fresh. I was getting pretty solid referrals from them (checking my Google Analytics dashboard). A quiet evening, room service, and reading some novel was in store.

Data Visualization 195

Data Visualization Advertising Dashboard Reference 195

Intercom, Inc.

AUGUST 25, 2021

We came to the belief that, yes, it was, but that the tools that were available at the time were the things holding people back. We came to see that there was great, great room for improvement and that there was an opportunity to create tools that could much better support human connection.”.

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Customer Experience Data Visualization Onboarding KPIs User Friction 220

Amplitude

JULY 8, 2020

Machine learning is a tool. A powerful tool, but built by humans, and therefore a product of the biases, data, and context we use it in. This problem extends to product analytics as well. Thousands of teams use data to make product decisions that affect billions of users across the globe. Predictive Fairness.

Artificial Inteligence 132

Artificial Inteligence Analytic Tools Research Software Data Visualization 132

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? In this guide, we’ll provide step-by-step processes to generate hard, actionable data and clear strategies for making the most of your relationship with your customers. There are two kinds of customer retention analytics: periodic and retrospective.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Product Innovation Educators

DECEMBER 1, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Are we becoming too data-driven as product managers and not talking to customers enough? Data is useful but only in the context of knowing the customer.

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Agile Data Visualization Customer Feedback Product Management 136

The Product Guy

OCTOBER 9, 2018

We are using my work to drive our initiatives for the second half of 2017 as well as 2018, as well as to guide how we enter new markets. Along the way, I have discovered several other key insights: Product strategy is ultimately a subset of business strategy. About Julian Dunn.

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Weak Development Team Product Strategy Strategy Development 326

Mixpanel

JANUARY 12, 2023

It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires. And just like a product process, you need data to create something great. From customer research to monitoring and iteration, good copywriting is rooted in data. It’s a product unto itself.

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Data Visualization User Testing Product Research Research Software 115

Mind the Product

JANUARY 19, 2018

Accessibility has long been a consideration for our industry, but 2018 will see a new wave of users who demand truly inclusive and ethical services. Make inclusivity and ethical service design a central consideration for any new project. Be explicit about how each touch point for your business/service is accessible and inclusive.

Data Visualization 156

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 156

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. 8:00] Tell us more about how you’re developing your core capabilities, especially AI visual recognition. One of our new service features is Wyze Anything Recognition. We don’t just give lip service to customer feedback.

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Artificial Inteligence User Testing Feedback Software Customer Feedback 284

UserVoice

MAY 31, 2017

If you haven’t been persuaded to get tickets for BASiS 2017 yet – or you need to convince your boss it’s worth the investment – here are 5 of our top reasons to get tickets: Because BASiS is the only purely data-driven product management event. Everyone says being data-driven is important.

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Data Visualization Roadmap Enterprise Leadership 107

Alchemer Mobile

JUNE 12, 2019

Regulations about how data can be passed through digital channels are tight, and companies must walk a fine line between providing an exceptional mobile experience that meets customer needs without sharing sensitive financial information. Providing a seamless customer service experience from one device to another is critical as well.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Product Talk

JULY 12, 2017

Resources Mentioned: Tools: Adobe Creative Suite. 2017 Product Conferences. My talk at Front 2017. But our product managers and our designers and our software engineers learn about our customers through research reports or through personas, or through customer journey maps. 9:16] Continuous Customer Interviews. [20:12]

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Product Research User Testing Data Visualization Research Software 241

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? Luckily, we’ve got the data to help you see exactly how others in your category are performing. We’ve gathered and analyzed customer engagement data from the mobile apps in the following categories: Finance. Food & Drink.

Travel 147

Travel Finance Research Software User Testing 147

Product Innovation Educators

OCTOBER 6, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. 1) A customer-obsessed culture pays dividends, (2) Big (quantitative) data is great, but innovators need to master “small data” too, (3) Better innovation requires a better process.

Data Visualization 120

Data Visualization Customer Feedback Research Software Product Management 120

Intercom, Inc.

JUNE 19, 2018

Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. Forward thinking companies are starting to make service a part of their product, with messaging at the core. Search and self-service is how people expect to find things.

Reporting Tools 216

Reporting Tools User Testing Research Software Customer Experience 216

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics. Why choose Reveal?

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Product Talk

JANUARY 31, 2024

I have found it challenging to succinctly explain the insights while also showing enough of my work to get people bought in on the recommendations,” says Leann. “It The designer Leann was working with took the time to visually outline the broader opportunity and possible benefits in a compelling way.

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Product Research Reporting Tools Feedback Software Customer Communications 279

Mind the Product

JULY 14, 2017

Machine learning has been around for a while but over the last 5-10 years three things have come together to provide a breakthrough in their abilities : the algorithms have gotten better by modelling the human brain, there is a lot more data available to train these systems, and more raw computing power than ever before to bring it all together.

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Artificial Inteligence Data Visualization Customer Feedback Customer Experience 163

Product Talk

FEBRUARY 21, 2024

They also allow me to later organize opportunities and insights by different segments if I need to. This interview happened in 2016 or 2017. Insights: Anything Else Notable That You Want to Return to Later Opportunities are specific. Instead, it’s an insight. Instead, it’s an insight.

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User Friction Customer Experience Customer Feedback Analytic Tools 263

The Product Coalition

OCTOBER 28, 2021

such as a lack of data protection, industrial espionage or cyber-attacks?—?are The Danish shipping company Maersk put the damage from a cyber-attack in 2017 at between 200 and 300 million US dollars. The manufacturer had stored the data of its cloud-based toys in a database that was not protected by a firewall or password queries.

Data Visualization 169

Data Visualization Analytic Tools Systems Review Customer Experience 169

Mind the Product

MARCH 5, 2020

So, which platform should you adopt for a new digital service, mobile app or the web? Under 35s are almost three times more likely to accept app push notifications than older generations, according to Comscore , but they also report the highest level of annoyance at receiving too many notifications. in 2017 to 7.8%

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

Intercom, Inc.

NOVEMBER 5, 2018

Thankfully, with the cutting edge live chat tools available today, businesses can provide a delightful experience for customers across the entire customer lifecycle, from the first moment a visitor lands on your website, to handling customer support issues long after a customer has signed up. Live chat for marketing.

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Reporting Tools User Testing Data Visualization Customer Experience 239